CUP 5.3 - request with different roles and different approvers

Question

Hello,
Here is a scenario we are experiencing in CUP 5.3:
A Request was created to add 2 roles to a user.
Role 1 has Role Approver A and Role Approver B
Role 2 has Role Approver X and Approver X 
In my final approval level when Role Approver A logs into CUP to approve Role 1, he still sees Role 2 listed in the screen, even though he does not have authority to approve it. Same thing happens for Role Approver X.
My issue is if anyone of the role approvers approves the request, both roles (Role 1 and Role 2) are assigned to the user master.  (Here the system should have said request pending approval from other approvers, but it didnu2019t)
The additional configuration on my final stage of approval says approval type =  any one approver.
I figured that I if I change this setting to u201CAll Approversu201D it would work (and it did), but now the request wants to be approved by Role Approver A and Role Approver B for Role 1 and the same goes for Role Approver X and Approver X  for Role 2
When I do the above change the system tells me that the request is pending approval from other approvers
Do you have any ideas on how I can solve my issue?  Please let me know if I need to clarify further.
Thank you
Jacklyn

Answer 1

Jacklyn,
I guess you want to use the second approver on each role as the secondary approvers (when escalated the request will go to these approvers), but instead you defined both of them as primary approvers, so you need to add both the second aprovers on the roles as secondary approvers instead of primary approver and reroute the request for role owner stage. This should fix your issue.
Naveen