Downloads of videos from youtube do just the audio, no video!

Using Firefox, at youtube, I download a mp4 video,,it downloads,,,, but sometimes
it is just the VIDEO part of the file, sometimes it is just the AUDIO part! I never get
the "complete" file, with both audio and video!!

Please update to the current Firefox 22.0 release.
*Help > About Firefox
*https://support.mozilla.org/kb/update-firefox-latest-version.
*https://support.mozilla.org/kb/Updating+Firefox
The Firefox 19 version that you currently run is no longer supported with security updates.
*It is important to update Firefox and add-ons to the latest version to get all security fixes.
Start Firefox in <u>[[Safe Mode|Safe Mode]]</u> to check if one of the extensions (Firefox/Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Firefox/Tools > Add-ons > Appearance).
*Do NOT click the Reset button on the Safe Mode start window.
*https://support.mozilla.org/kb/Safe+Mode
*https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes
Boot the computer in Windows Safe Mode with network support (press F8 on the boot screen) as a test to see if that helps.

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