Error while changing the Resource Object Status

Hi,
I am trying to change the resource object status from Waiting to Provisioned for a self service task. Before approval I see the Resource Object Status as " Ticket Sent To REMEDY" on the administrator's web console and at the Requestor's web console I get the following error message-
???en_US.global.viewProfileForm.Lookup.Ticket-Sent-to-REMEDY???
But after approval, based on the completion the task, the process on both the consoles is set to provisioned. That is what I want to display but the problem comes when the requestors sees the error status message on its console before approval.
Can any body tell me the reason of the above error and how to resolve it?
Thanks in advance

do you have any custom written event handlers getting triggered off after request submission or during approval?
It might also be due to either a browser issue or you might have missed any entry in the xladmin properties file for a custom label/error message etc.

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