Exchange Server 2007 shows email as "Receive" but not "Deliver"

Hi Guys
We have Exchange Server 2007 inside of a SBS 2008 set up.
One specific email from a regular sender wasn't received by the recipient. The recipient is used to receiving messages from this sender and the email is not hiding within Outlook.
Exchange 2007 mail tracker shows the email was received, but that's it. Nothing has happened to the email after that. Normally we'd see a "Deliver" report, or possibly a "Fail", but always something to show the email has been actioned
in some way.
The queues are all empty.
So, this one email has disappeared into the ether of Exchange! So far as I can see, this is the only email with only a "Receive" notification. All others have something else immediately following the Receive.
The Server has GFI anti-spam installed, but that hasn't seen the email either, because emails are collected by Exchange before being passed to GFI. In this instance it hasn't been passed, or returned to the sender as undeliverable. It just seems
to have been eaten.
Would anyone have any sensible suggestions on where to start kicking this email back into life?

Hi Simon
Apologies for the late response, but I only get to this client once a month.
1. Did the sender get NDR? ~ No
2. Let the receiver check the email via OWA and see
whether the email is available. ~ Still not available
3. Use MFCMAPI to check the user mailbox, can you
find the missing email? ~ I haven't yet worked out what is MFCMAPI or how to use it to check, but I suspect that as the Exchange email tracker doesn't have any actions after "Receive" that it cannot have sent the email on to the user's mailbox or rejected
the email as non-deliverable.
The client isn't too willing to expend too much effort
/ cost on this issue which does appear to be a one-off glitch, but I am interested in resolving it for myself as I haven't heard of this problem before.
Thanks for the interest,
Michael D

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Mavis Huang
TechNet Community Support

Exchange Server 2007 shows email as "Receive" but not "Deliver"

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