Financial Reporting batch reports run slow at random

Question

FR reports version: 11.1.2.1
This is a summary of our environment:
-Linux server where Hyperion batch reports run
-Linux (SLES-11) server where Essbase resides
-Windows 2008 server where Hyperion Print Service and GhostScript reside
This is what we observed this morning:
Batch reports are executed serially by a master shell script.
One of these reports takes 30+ minutes to complete. The exact same report usually completes in less than 3 minutes.
This problem occurs 3 to 5 times each morning, and not necessarily on the same report.
While the report shows ‘Running’ in the Hyperion Batch Scheduler, there is no process present on reports server. There is no active session on Essbase. There is no active print process on the print server.
Eventually, the report completes successfully and the pdf file is present on reports server.
We haven’t been able to determine where the process is during the period that it appears to be stuck. The best we can do is to look at the status on the Batch Scheduler. It is not a practical option for us to schedule everything using the Batch Scheduler on a daily basis.(this is what Oracle is suggesting, by the way).
Has anybody experienced similar FR batch reports slowness?
Thanks.

Answer 1

IT parsed the HTML into csv so that another program could compare a Trial Balance from HFM with a Trial Balance from the source GL system to ensure all data got imported to HFM.