Have sound but no picture when i click on the video.Elements 10 on windows 7.Can you help.

Have sound but no picture when i click on the video.Elements 10 on windows 7.Can you help.

Bigal.seamills
What is the driver version for your NVIDIA GeForce GT640?
There is a known issue specific to Premiere Elements 10 and NVIDIA GeForce. The Announcement at the top of this forum tells it all - detailed description of problem, references, fixes, and fix details.
The following is a copy paste of that Announcement....
If you are a Premiere Elements 10 user whose Windows computer uses a NVIDIA GeForce video card
and you are experiencing Premiere Elements 10 display and/or unexplained program behavior, then your
first line of troubleshooting needs to be rolling back the video card driver version instead of assuring that
it is up to date.  
Since October 2013 to the present, there have been a growing number of reports about display and
unexplained workflow glitches specific to the Premiere Elements 10 user whose Windows computer
has a NVIDIA GeForce video card. If this applies to you, then the “user to user” remedy is to roll back
the NVIDIA GeForce video card driver as far as is necessary to get rid of the problems. The typical driver
roll back has gone back as far as March – July 2013 in order to get a working Premiere Elements 10.
Neither NVIDIA nor Adobe has taken any corrective action in this regard to date, and none is expected moving forward.   
Since October 2013, the following thread has tried to keep up with the Premiere Elements 10 NVIDIA reports
http://forums.adobe.com/thread/1317675  
Older NVIDIA GeForce drivers can be found  NVIDIA Driver Downloads - Advanced Search   
A February 2014 overview of the situation as well as how to use the older NVIDIA GeForce drivers for
the driver roll back can be found  http://atr935.blogspot.com/2014/02/pe10-nvidia-video-card-roll-back.html
Please refer to the following for the driver version history of your NVIDIA card
Based on history, you should be using
GeForce 320.18 Driver
320.18
May 23, 2013
Please review and consider and then let us know the results.
Thank you.
ATR

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