How to create a case in case management with QM02 link?
Dear Gurus,
I have to create a case in case management with link to t-code QM02. Any help would be appreciated.
Thanks,
GSM
Hi..
Easy transaction to Case Management customizing is SCASE_CUSTOMIZING. There you have an overview of the customizing of case management.
Also carryon these steps one by one...
Case Management Basic Settings :
Define Number Range Intervals for Case
Define Case Types
Determine Permitted values for attribute
Create values for "Category" attribute
Create values for "Cause" attributes
Create values for "Priority" attribute
Create values for "Reason" for escalation attribute
Assign escalation reasons to an attribute profile
Create values for "Authorization level" attribute
System Modifications
Create status profile
Create Text profile
Create Text Ids
Create Text Profile
Define Logical system for external objects
Enhanced System modifications
Note About Enhanced System Modifications
Define Processes
Set up registry
Create/Change Case Record Model
Create Profiles
Create attribute profile
Create function profile
Create terminology profile
Create Activities for authorization check
Activate application log
Define processes
Create/Change Case Record Model
When u open the Transaction SCASE_CUSTOMIZING , there will be Registry Steps...
Follow them step by step.
Regards,
Eswari.
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Easy transaction to Case Management customizing is SCASE_CUSTOMIZING. There you have an overview of the customizing of case management.
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