How to find files when my purchased and downloaded songs have red exclamation point and say file cannpot be found?
I recently replaced my PC and when I attempted to reinstall Itunes and sync to my Ipod Classic, many purchased songs and downloaded songs now have a red exclamation point to their left and a windo appears saying that the file cannot be found. How do I locate these files? Thanks!
Normally by default iTunes library files are in "My Document/My music/iTunes/Itunes Music" for earlier iTunes version. but the newer iTunes put it in a new folder "iTunes Media" instead of "iTunes Music" You can also search a music file name that you downlloaded and see where that folder is.
If you have transfered the old PC iTunes library files to your new PC, you still need to tell the new iTunes, where they are located. If your old PC iTunes is earlier than iTunes 9, then you got to move it from ../iTunes Music to ../iTunes Media folder. and point iTunes to where all your files are.
See this support link.
http://support.apple.com/kb/HT1364
Good Luck!
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After downloading itunes on my new computer all of my songs have an exclamation point in front of them and it says the song could not be used because the orginal file could not be found. How do I fix this?
Hey waltee911,
It sounds like you're seeing something similar to this picture:
If that's the case, the following article has troubleshooting steps to solve the issue:
iTunes: Finding lost media and downloads
http://support.apple.com/kb/TS1408
Welcome to Apple Support Communities!
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John -
Why do some of my songs have an exclamation point in Itunes? When I try to play it gives an error message that it can be located?
This happens if the file is no longer where iTunes expects to find it. Possible causes are that you or some third party tool has moved, renamed or deleted the file, or that the drive it lives on has had a change of drive letter. It is also possible that iTunes has changed from expecting the files to be in the pre-iTunes 9 layout to post-iTunes 9 layout,or vice-versa, and so is looking in slightly the wrong place.
Select a track with an exclamation mark, use Ctrl-I to get info, then cancel when asked to try to locate the track. Look on the summary tab for the location that iTunes thinks the file should be. Now take a look around your hard drive(s). Hopefully you can locate the track in question. If a section of your library has simply been moved, or a drive letter has changed, it should be possible to reverse the actions.
Alternatively, as long as you can find a location holding the missing files, then you should be able to use my FindTracks script to reconnect them to iTunes .
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Hello, Can someone assist me with trying to figure out how to locate previously purchased songs on my itunes library that are showing up with an exclamation point infront of the titile. I try and play the song and i get a message stating that Itunes cannot locate the original file... HELP:/
This happens if the file is no longer where iTunes expects to find it. Possible causes are that you or some third party tool has moved, renamed or deleted the file, or that the drive it lives on has had a change of drive letter. It is also possible that iTunes has changed from expecting the files to be in the pre-iTunes 9 layout to post-iTunes 9 layout,or vice-versa, and so is looking in slightly the wrong place.
Select a track with an exclamation mark, use Ctrl-I to get info, then cancel when asked to try to locate the track. Look on the summary tab for the location that iTunes thinks the file should be. Now take a look around your hard drive(s). Hopefully you can locate the track in question. If a section of your library has simply been moved, or a drive letter has changed, it should be possible to reverse the actions.
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Either the song's corrupt, in which case it needs to be deleted and redownloaded, or the computer isn't properly recording that it's authorized.
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Exlamation point on 7 tracks from an entire album, all the others are fine. It won't play on the laptop, I get an error message that the original files are missing. But they play fine on the iPod.
Try deleting those missing tracks from your computer's iTunes, connect the iPad to your computer and do File > Transfer Purchases - that should copy them back from the iPod
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I posted this in the iPhone forum seeing someone had an issue there about this. I had the exact same issue but with my iPad. It was really annoying. I had to delete all the songs in iTunes that it thought were still on my iPad, but weren't. Then I was able to manually put the songs back onto the iPad. If I didn't delete the songs with the exclamation point, then the syncing was very slow and sometimes would freeze when "waiting for changes to be applied".
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I don't think you have any option than to delete the songs with the exclamation points and put them back on the device. Hopefully Apple will figure out the issue - ios 7.0.3 or the new iTunes. -
when I look at my I tunes library on my computer I have an exclamation point next to some of the songs and apps. when I click on this it tells me the original file couldnt be found. How do I go about finding the original file to correct this?
See this article: iTunes: Finding lost media and downloads
B-rock -
I have purchased and began to download music several times. While i is downloading iTunes quits and when I come back to iTunes my account has been charged and my songs have not been downloaded? How do I get my songs?
Hi there Angel T,
You may find the articles below helpful.
iTunes: Finding lost media and downloads
http://support.apple.com/kb/TS1408
Downloading past purchases from the App Store, iBookstore, and iTunes Store
http://support.apple.com/kb/HT2519
-Griff W.
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