HT1937 I'm from jamaica I'm using a iPhone 4s I've been using FaceTime before I've update my phone to iOS 7 now I can't access it anymore....
Why is FaceTime not working on my iPhone 4S after it has been update to iOS 7
You need to contact the seller. If they are the original owner of the phone, they need to remove the device from their iCloud. You cannot get past Activation Lock. Only the original Apple ID and password used to activate the device can be used. If you cannot get the original owner, then return the phone for a refund. It will be useless to you.
This explains Activation Lock to you http://support.apple.com/kb/HT5818 and this http://support.apple.com/kb/TS4515 explains what it is that you have to try and do. Either way, it requires the original Apple ID and password.
Message was edited by: ChrisJ4203
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I updated to the 7.0 IOS but now when I try to use FaceTime it says Could not sign in. Please check your network connection and try again.
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Thanks for using Apple Support Communities.
For more information on this, take a look at:
iOS: Troubleshooting FaceTime
http://support.apple.com/kb/ts3367
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I have an iphone 4.
I disconnected it from my iTunes account but I am still using the iphone and the Apple ID.
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I am trying to update my itunes and iphone. Everytime I trie comes out a message about 'key access'. I've done all the steps from the support and nothing worked out. I cannot unistall and now I can't open it anymore also. What should i do, please?
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TechNet Community Support -
My old email that using register for apple ID cannot access/check any mail because that domain already deactivate.
So I changed my appleID and primary email and now I can not access iCloud with iOS7. ICloud shows my old appleID but I can't change it. How do I get iCloud to work with my updated ID?Hi ccharat,
Welcome to the Apple Support Communities! It sounds like you did a good job editing your Apple ID and primary email address, but you didn’t sign out of iCloud on your iOS device before hand. What you may need to do in this situation is go back to the Apple ID website and edit your Apple ID and primary email address back to the email address that is signed in with iCloud (there is no need to verify the account after editing it back to the old account, just changing it back is enough). Once your Apple ID is back to the original account, delete the iCloud account from the iOS device and be sure to keep all info on the device when prompted. After you delete the iCloud account, go back to the website and edit your Apple ID and primary email address back to the new address. Once it is back to the account you would like, you can sign into the iCloud on the iOS device with that new account and merge all of the data when prompted. Please use the following article as a reference.
iOS 7: If you're asked for the password to your previous Apple ID when signing out of iCloud
http://support.apple.com/kb/ts5223
Change your Apple ID temporarily
If signing out and back in to iMessage or FaceTime didn't help, try these steps:
Change your Apple ID to the Apple ID you used previously. You shouldn't need to verify the email address.
Go to Settings > iCloud. Complete these steps only if the Find My [Device] setting is turned on:
Scroll down and tap Delete Account, then tap Delete to confirm.
Tap “Keep on My [Device]” or “Delete from My [Device].” In either case, your data remains in iCloud and will be updated on your device when you sign in to iCloud again.
Enter the password for your previous Apple ID.
Change your Apple ID to the new email address that you want to use. You'll need to verify the email address.
Return to Settings > iCloud and sign in with your new Apple ID.
I hope this helps,
-Joe
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