HT201210 my phone fell in water, now when I plug it up, it say connect to itunes....but i am getting an error message 21
My phone fell in water, i dried it out, now when i plug it up it asks me to connect to itunes to restore....but i keep getting an error mesg (21)....help
Water and electronics don't mix. Your phone is fried.
Either buy an new phone or bring yours and $149 to Apple for an out of warranty exchange.
Similar Messages
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by juggling the phone whilst washing up, I accidently dropped it in the sink, I had just became unemployed so no more insurance by a day..
I have follwed advice dried out phone in rice and in airing cupboard for nearly two weeks
Screen looks OK minor discolour on top of screen but no IOS
Tried connecting to Itunes it starts to restores then stops.
any ideas in trying to get it to work or is that it, new phone required which I can not really afford at present.
Controller 62It's time for a new (replacement) iPhone. Take it to an Apple Store or Authorized Apple Service Provider. You may well receive some credit for your old one.
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taking to long to update. what if i dnt want to restore it? what can i do because now when i switch oon it it says connect to itunes
I have very similar problem, have you resolved yours yet?
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After an unsuccessful Itunes update I started getting a "msvcr80.dll file is missing from your computer" message. I downloaded and installed the Microsoft Visual C++ file and it said the reinstallation was successful but I still get the same error message and Itunes won"t install or run. Any suggestions? Thanks
Hey colorado65,
Follow the steps in this link to resolve the issue:
iTunes 11.1.4 for Windows: Unable to install or open
http://support.apple.com/kb/TS5376
When you uninstall, the items you uninstall and the order in which you do so are particularly important:
Use the Control Panel to uninstall iTunes and related software components in the following order and then restart your computer:
iTunes
Apple Software Update
Apple Mobile Device Support
Bonjour
Apple Application Support (iTunes 9 or later)
Important: Uninstalling these components in a different order, or only uninstalling some of these components may have unintended affects.
Let us know if following that article and uninstalling those components in that order helped the situation.
Welcome to Apple Support Communities!
All the best,
Delgadoh -
hi can anyone help me with this?
Restore, if iTunes will let you. Everything except the password will be restored. Connect via cable to the computer that you use for sync. Be forewarned that it takes a long time. From iTunes, select the iPad/iPod and then select the Summary tab. Follow directions for Restore and be sure to say "yes" to the backup. You will be warned that all data (apps, music, movies, etc.) will be erased but, as the Restore finishes, you will be asked if you wish the contents of the backup to be copied to the iPad/iPod. Again, say "yes."
At the end of the basic Restore, you will be asked if you wish to sync the iPad/iPod. As before, say "yes." Note that that sync selection will disappear and the Restore will end if you do not respond within a reasonable time. If that happens, only the apps that are part of the IOS will appear on your device. Corrective action is simple - choose manual "Sync" from the bottom right of iTunes.
If you're unable to do the Restore, go into Recovery Mode per the instructions here. -
cannot reinstall itunes either now please help
Hello there, bkorhummel.
The following Knowledge Base article addresses the very issue you're describing:
iTunes 11.1.4 for Windows: Unable to install or open
http://support.apple.com/kb/TS5376
Check for .dll files
Go to C:\Program Files (x86)\iTunes and C:\Program Files\iTunes and look for .dll files.
If you find QTMovie.DLL, or any other .dll files, move them to the desktop.
Reboot your computer.
Note: Depending on your operating system, you may only have one of the listed paths.
Uninstall and reinstall iTunes
Uninstall iTunes and all of its related components.
Reboot your computer. If you can't uninstall a piece of Apple software, try using the Microsoft Program Install and Uninstall Utility.
Re-download and reinstall iTunes 11.1.4.
If the issue with the iPhone persists after the reinstall of iTunes, the following article may prove useful:
If you can't update or restore your iOS device
http://support.apple.com/kb/ht1808
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro. -
I upgraded to iOS 7 yesterday on my iphone and now none of my apps shows me any new message and when i open the apps it says "Connect to itunes for push notifications". Please help!!!
Same here. I don't know how to solve the problem, but I figured out a way to close the app without re-starting or resetting the phone. If you click ok and then press the home button twice really fast before the dialog box shows back up, you can put the phone in multi-tasking mode and close the app without having the shut the phone off or reset it. Anxiously awaiting the fix for this since I have several apps I use that I can access at the moment.
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my iphone 4 i bought was jailbroken to ios 6.0.1 redsn0w but i tried to restore the iphone and now it keeps saying connect to itunes but when i connect and try to restore an "unknown error" occurs and it will not boot up whatsoever. please help!
If you want to solve your problems, unjailbreak. And don't do it again, because jailbreaking causes problems as you read about in that article. You can try Recovery Mode: http://support.apple.com/kb/HT1808
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I have an external hard drive that I have used as Time Machine backup, but not for a while. Now when I plug it in, computer says this disc is not readable.
I want to keep the backups on it and not erase and start over.
Thank you in advance.
GregorIt sounds like something went wrong with the drive. Did you drop it? How long has it been sitting around unused?
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When I got my ipod I made an account with iTunes right from my ipod.Yesterday, I made a password lock to get into my ipod and I couldn't get into it even though I did the correct one. Now it says"connect to iTunes" BUT I can't because I never registered on the computer. I've tried holding the home and sleep/wake button for 10 sec and then only the home for 5sec and that might have reset it, but it didn't help. If any of you guys know what to do so I can unlock it I would appreciate it VERY much.
If you haven't done so install iTunes on your computer. http://www.apple.com/itunes/
Follow the instructions here: iPhone and iPod touch: Unable to update or restore -
I activated my voiceover and now i cannot enter my passcode to unlock my phone. phone has been disabled due several entering of passcode, phone says connect to iTunes but am unable since phone is still locked. kindly assist
If you have an iTunes backup that includes the photos you may be able to extract them from the backup using a 3rd party utility such as http://www.wideanglesoftware.com/ibackupextractor/
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Hi I changed my pass code and can't remember it and now my phone is saying connect to iTunes but I can't get it to connect could you help pls
Hi
Have you tried different USB ports and different cables just to rule out all the variables?
See here for forgotton passcodes:
http://support.apple.com/kb/ht1212
Hope this helps -
my ipod is disabled and says connect to itunes but when i connect it dosent let me connect cuz it says it has a passcode so i can get it out of disabled mode what can i do
Place the iPod in Recovery Mode and restore via iTunes.
iOS: Wrong passcode results in red disabled screen
If not successful, try DFU mode.
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings -
When I try to access one of the areas in a website, I get an error message that it has timed out.
When I try to access one of the areas in a website, I get an error message that it has timed out.
I've been getting timed out for 2 days now, what finally worked for me was not plugging the phone into the computer and just doing the update through my wifi, worked perfectly, took less than 15 minutes
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Hello,
I have a ipad 1 with me which is saying connect to itunes but when I connect to my laptop for itunes, ipad does not show up on itunes and ipad does not start also....
AbhishekTry recovery mode now.
iOS: Unable to update or restore - Apple - Support
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