I am a Creative Cloud subscriber and Acrobat XI Pro is asking for a serial number. When I enter my CC serial number, it indicates that the serial number is invalid

>enter my CC serial number
I don't know how that is possible, since Cloud accounts do not use a serial number... you download & install & activate Cloud programs with your Cloud log in to your paid account
Ask for serial number http://forums.adobe.com/thread/1234635 has a FAQ link
http://www.adobe.com/products/creativecloud/faq.html
http://helpx.adobe.com/creative-cloud/help/install-apps.html
http://forums.adobe.com/community/download_install_setup/creative_cloud_faq
what is http://helpx.adobe.com/creative-cloud/help/creative-cloud-desktop.html
Cloud Getting Started https://helpx.adobe.com/creative-cloud/topics/getting-started.html
-Install, update or UNinstall, and launch after installing

Similar Messages

I am a Creative Cloud subscriber, do I still need to pay for FormsCentral too?

I am a happy Creative Cloud subscriber and think the services is great. I just discovered FormsCentral alst night and think it will be perfect for some of my clients' needs. Now do I have to pay extra for this or is an upgrade from the free account on there be included as part of my CreativeCloud subscription? If not, is sure should be...would be a good selling point and make perfect sense.

Randy, thx for the reply. I understand that, but from a marketing perspective it makes no sense. I sold my team on purchasing Creative Cloud because it allows access to the many wonderful things Adobe does at one fixed monthly fee, and now I am going to look stupid going in and saying I was wrong about that.
Question, Can I turn it on and off (the premium plans for FormsCentral) to use it for a specific event or campaign, and then go back to free between campaigns? Or is there a contract involved?

I have an active creative cloud subscription, yet I am still being asked for serial numbers?

I have an active creative cloud subscription, yet I am still being asked for serial numbers. How do I proceed?

How did you download the software? For Creative Cloud, you should download from http://creative.adobe.com (which will install through an application called AAM). If you have a trial installation, and bought Creative Cloud, that could be the cause.
Please see http://forums.adobe.com/message/4397400#4397400 for more detailed information.
James

My MacBook Pro is now asking for a login. When I enter my passcode, it goes to a blue screen and back to the login screen. I saw several older posts, but nothing recently. I am running Snow Leopard.

My MacBook is now asking for a password. When I login, it loops to a blue screen, and back to the login. Incorrect logins create a shaking of the login screen. I tried restarting with the shift key depressed, with no luck.

I performed a hard shutdown, and upon start I could access my system without logging on. I'm not sure what caused the issue, but I have not booted up in almost a week.

Creative Suite 5 and Acrobat 9 Pro Installation Question.

Hi
We currently have a number of machines that have Acrobat 9 Pro installed as Standalone software along with Creative Suite 5, which is now showing up as two individual licenses, one for Acrobat 9 Pro and the other for Creative Suite Bundle.
I have been told via our Asset Management Provider that we can remove the standalone version and replace with Acrobat from the CS5 bundle which will resolve the issue, although having downloaded CS5 from your website, do not seem to have Acrobat 9 Pro option to install.
What is the deal with this? Is this because you have removed Acrobat 9 from your website? Any suggestions how to resolve this would be greatly appreciated?
Thanks

There is a separate installer for Acrobat 9. It was included on a separate DVD.
MattingG you can download the installation files for Acrobat 9 for Windows at http://helpx.adobe.com/acrobat/kb/acrobat-8-9-product-downloads.html.
You should also have a separate serial number for Acrobat 9 which was included with your license. Do you have a retail license or a volume license? If you do have a volume license then you should be downloading your installers and obtain your serial numbers at https://licensing.adobe.com/.

I already have a creative cloud account and I keep getting window asking to use trial version of 2014 programs.

The other day I received a notice that there was an update for creative cloud to correct this. After updating that it still is giving me the same issue. Why isn't the 2014 programs just and upgrade for the existing CC programs?

Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html

My creative cloud license is now making each app ask for a serial number

What do I do? I have a creative cloud license that in fact paid 2 days ago, but when I try and boot any application in the suite it says it is a trial and that I need to enter a serial number. WTF!
I am on Mac OS X 10.8.2 and have the full creative cloud licensed. It was working perfectly well until 2 days ago. Nothing has changed, but it is not working. Please help!

OK... I'm in. I was sent a link for an updated Adobe Application Manager.
Installed it, opened InDesign, got prompted to sign into my cloud account, and no prompt for a serial number this time.
I'm back in business. Here are the links provided (Mac or PC) by the support person.
http://download.adobe.com/pub/adobe/creativesuite/cs/mac/ApplicationManager6.2_all.dmg
http://download.adobe.com/pub/adobe/creativesuite/cs/win/ApplicationManager6.2_all.exe

I have the Creative Cloud Photography plan why am I being asked for a serial number?

I ordered the Creative Cloud Photography plan yesterday and I believe I haven't got the serial number. I've looked under My Products, I've looked under My Orders, I've checked my email...I just keep going in circles and I don't know how to start using the product that I paid for. :S

Branching to a separate discussion.
C2ro as a member of the Creative Cloud Photography plan there is no need for a serial number. If you are being asked for a serial number then there is likely a connection error preventing the active membership from being authorized on the computer. Please see Sign in, activation, or connection errors | CC, CS6, CS5.5 - http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html for information on how to resolve connection errors.
For more information on how to install Photoshop and Lightroom please see Install and update apps - https://helpx.adobe.com/creative-cloud/help/install-apps.html.

I have a apple computer,I downloaded adobe reader and acrobat, but now it ask for a end user license

I have an apple computer, I have downloaded adobe reader and acrobat, but now I am asked the following,Before viewing PDF documents in this browser you must launch adobe reader and accept the End User License Agreement and relaunch browser<<<<<<But how you accept the end user license, when you can not even find the agree button

airplane wrote:
Before viewing PDF documents in this browser you must launch adobe reader and accept the End User License Agreement and relaunch browser
Did you do that: launch the standalone Reader (not the browser plugin) and accept the EULA?

Adobe Acrobat X Pro CC asks for a serial number to continue use...

I have a current subscription to Adobe CC and can not access Acrobat X Pro without a serial number - says my "trial version is up"

Sign in, activation, or connection errors | CS5.5 and later
Mylenium

Acrobat 8 Pro Installation asks for a non-existent file

I just did a clean install of Windows 7 Ultimate 64-bit on my Alienware laptop, FINALLY replacing the beta version. When I try to run the installation of Acrobat Pro 8 it gets most of the way through then stops, putting up a dialog instructing me to install my Vista DVD and point to AdobePDF.dll which is to be found in C:\Program Files (x86)\Adobe\Acrobat 8.0\Xtras\AdobePDF\i386. This, of course, is absurd, as there is not such folder on any installation disk ... but I happen to have a Vista install disk, so I looked anyway, searching all over the disk with no luck. Then I looked on my Windows 7 disk. No success in finding the errant file there, either. They I checked that folder on my desktop computer, which has the identical operating system. I found an AdobePDF64.dll file and offered it to the installer, but it didn't like it. I even checked an old WinXP 32-bit computer I had laying around, but no such file exists there. I'm stuck. I cancelled out of the dialog demanding the .dll file and the installation proceeded to conclusion. The resulting Acrobat installation reads PDFs fine, but doesn't write them. Any clues?
Thanks,
Lanny T.

Thanks for chiming in, Bill, but it seems like you missed my comment about checking my other computer, same OS, same Acrobat 8, and it installed fine into 64-bits. It didn't ask for any files from other disks, and I've been using it on that system for almost two years in that environment. I am puzzled, though, as to why all files needed for installation of any program would not be included on the installation disk.
Lanny T.

Acrobat XI Pro keeps asking for activation

Hi,
I've got my CC going for couple of months without any problems, recently I've installed Acrobat XI Pro and it was working ok, but for some reason it keeps asking me to license this software after I open a pdf file or launch it manually. When I go to login and it connects correctly its asking me for serial number.. I must launch another Adobe app like Photoshop and the same license window pops out, but right now after I login it goes fine and disappears - right now my Acrobat works fine but I have to do this every day to get it work :/
How can I fix this annoying problem? All other CS programs run fine without asking me to activate but when I start Acrobat even them seem to lose activation info, its strange... Help?
I've checked the Hosts file, checked activation server connectivity, tried to fix Acrobat installation but still nothing..
My OS is Windows 8 64bit
Best Regards,
S.

Open Illustrator or any other licenced product
Go to Help > Sign Out
Close Illustrator
Open Illustrator
Sign in with your adobe id when prompted
Close Illustrator
Acrobat should work now.
Spent all day figuring this out!

I am a Creative Cloud subscriber and am trying to open recently installed Premier Pro.

I have installed Premier Pro and it has worked a few times and now will not open - it is giving the error massage "Adobe Premiere Pro could not find any capable video play modules. Please update your video display drivers and start again" I have updated my Nvidia drivers and it still will not load. I have opened older Pemier Elements 7 and 11 and they work fine. I have tried other video files (Youtube etc) and they work fine too. I have rebooted Windows 7 without success. Any ideas ?
Just tried Right click on short cut and chose Run as Administrator and that didn't work either -

thanks very much ! no luck I'm afraid. Right click and "run as admministrator" did't work. I dont have an AMD graphics card and so thats not applicable and I am not skilled enough to play around with the BIOS. I figured out I had a NVidia GeForce GTX 260 graphics card and that was not on the Premier Pro list of supported cards. So I found the cuda_supported_cards.txt file and tried to add the "260" to the list - I added the card but when I tried to save the edited TXT file I got an "Access Denied" message and so I am still stuck. Be very grateful for any help. Seems like a lot of folks are having this problem with Premier Pro as the list of supported cards is apparently limited.

Acrobat XI Pro trial asking for serial number?

I downloaded this program via the direct link after having so much problems with the adobe assistant thing giving me the same error numerous times. I finally have it downloaded and now it wont let me use the trial version of it. It keeps asking me to validate it and enter in my serial number. What if anything can I do to get it to work? My homework is already a day late because of this program not downloading properly. I have Windows 7 dont know if that matters or not on how to fix it.

That was the first time I ever tried to install Acrobat XI Professional though so that doesnt make sense to me. When I started my A&P class + A&P labs I found out I needed this software. I purchased it from my school however I have no idea of when it will get here and since my class has already begun I am just at my wits end. I dont have another computer to try it on to see if it would work or not on there.

Activate trial mode for Creative Cloud subscriber?

I'm a Creative Cloud subscriber and today Photoshop wants me to activate trial mode. Any ideas?

Sign in or activation errors
CS6 applications in Creative Cloud unexpectedly revert to trial mode
Mylenium

I am a Creative Cloud subscriber and Acrobat XI Pro is asking for a serial number. When I enter my CC serial number, it indicates that the serial number is invalid

Similar Messages

Maybe you are looking for