I am having problems syncing my iTunes music to iTunes Match. ITunes shuts down after the 2nd step every time. Does anyone know how to fix?
Every time iTunes Match starts up, it gets to Step 2, almost makes it to Step 3, and then crashes and shuts down iTunes. I've restarted the computer, and reinstalled iTunes for Windows. Anyone have any idea what I should do next? There are songs that I can't sync to my iPhone 5S because of this.
Thanks!
Welcome to AD!
I have a regular post for the top 3 or 4 fixes for that 9808 error. Obviously you are going to skip #1, since you've already tried it. Let me know how you get on with the next 2.
The top 3 fixes to itunes error 9808 seem to be
1) Go to Start > Control Panel > Internet Options > Advanced, make sure that SSL 3.0 is checked and TLS 1.0 is checked. Also under Security make sure that the “Check for server certificate revocation (requires restart)” is unchecked. Then click ok and fire up iTunes.
2) The culprit was Norton. The users are set up as Admin and Standard. I have Parental Controls turned on in both Vista as well as Norton. Admin users had no problems connecting to iTunes. Standard users would get the error. I had to go to Norton’s Personal Firewall and add the program “iTunes Helper.exe” and set the option to “Allowed” (”iTunes.exe should already be in the Allowed category.) in order for the standard users to be able to connect.
3) close iTunes if you have it open right now. Then go to C:/Documents and Settings/username/Local Settings/Application Data/Apple Computer/iTunes. Delete or cut the preferences.xml file which contains your iTunes preferences. Then go to C:/Documents and Settings/username/Application Data/Apple Computer/iTunes and delete or move the preferences.xml file. For Mac users, there is only one file you must delete or move a to a new location and is located at User > Library > Preferences > com.apple.itunes.plist. Restart iTunes and it will recreate those two (or one) files with the default settings. Feel free to set your preferences back to what they were and then connect to the iTunes store and enjoy!
And #4, see if you can get into the iTS from a different windows admin account on the same PC.
Similar Messages
-
After upgrading my iPhone 5 to iOS 7 iTunes will not stay open once the app launches...does anyone know how to fix this? Please Help :)
I have exactly the same problem. I too have tried everything that's been suggested, but still not working. Don't really what to do next? I have an iPhone 4S.
-
Does anyone know how to enable editing on a new computer? I only have an 8gb phone and over 4gbs of music, half of which I don't even listen to anymore. I really want it off my phone, but when I plugged it into my new macbook nothing would delete. My old computer barely turns on so I can't even plug it into the old one to delete anything. I hit the sync button on the new computer and that didn't help either. I'd really like to upgrade to the new software but don't have the room on my phone until this music/a few apps are deleted. Any help would be appreciated!!
Here are two screen shots to show you what I am seeing. The first screen shot shows it allowing me to select (highlighted in blue) my admin user (which is what I am locced in as). The second screen shot shows it allowing me to select the "Guest" user (highlighted in blue). However when I click on the user "Orion" nothing happens. It will not change to highlight that user.
-
Ever since the latest software update on my iPhone I haven't been able to connect to iTunes. I press on the iTunes app and it come up on the screen for a fraction of a second and then it shuts down.
Does anyone know what I need to do to fix it? Thank youhttps://discussions.apple.com/message/23403532#23403532
-
Hi Everyone,
I have been trying to update iTunes, Safari, and Quicktime. Keep receiving "invalid signature" and then it removes the attempted download. Does anyone know how to fix this?I have had this happen as well. What I had to do was sync the iPod to remove the album and the resync the album back to the Classic. I've had this happen with my iPhones as well. Must be a bug in either the current OS or iTunes versions.
-
I plug my iphone 3gs into my laptop and it no longer syncs with my iTunes. I've tried all the trouble shooting methods and nothing works. My iPhone doesn't appear on iTunes or under "My Computer." Does anyone know how to fix this?
If AMDS is running, you are using a USB port directly on the computer and not a hub, you have disconnected other USB devices except keyboard and mouse, you have completely uninstalled and reinstalled iTunes as described in http://support.apple.com/kb/HT1925, You have tried cleaning the connector on the bottom of the phone, you have tried a different cable, you have installed the latest USB drivers for your computer, you have disabled your antivirus and firewall, you are running as an Administrator account and you have tried creating a new user on your computer and connected when logged in as that user then you have exhausted my knowledge. The only other thing to try is a different computer. If it isn't recognized on a different computer you have a hardware problem. Good luck!
-
My ipad mini is not being recognized by the new iTunes update that just came out about a week ago it worked fine till the update I have windows 8.1 does anyone know how to fix this problem and I just bought my ipad mini
I found this is another thread - same issue.
Re: iTunes has stopped working. Why?
Sep 11, 2013 6:07 AM (in response to thurdy)
Resolved!
After contacting Apple, I received a reply from their engineers:
Copy QTMovieWin.dll from: C:\Program Files (x86)\Common Files\Apple\Apple Application Support
to: C:\Program Files (x86)\iTunes
And that did the trick.
Message was edited by: Stryder777 -
I downloaded the 64 bit version of itunes and plugged in my ipod touch but a sign pops up and says i need the right software for the ipod to connect which is 64 bit. Does anyone know how to fix this problem?
Hi alexanderfrommilton,
First try reinstalling itunes. -
My wishlist is not working in the app store on my ipad it is woking fine in itunes store so i can add films and music but the icon "add to wish list" is not available on the app store so does anyone know how to fix this
The wish list only works on apps you have to pay for. To get it tap the icon of the app you want to save. After it opens at the upper right corner is a box with a arrow. Tap that then tap add to wish list list in the box that opens.
-
Every time i try to do anything with itunes it freezes after a few seconds and i have to force it to close. Does anyone know how to fix this problem? Im aweful with computers and have tried everything i know of.
Hey newyearnorma,
Thanks for using Apple Support Communities.
It sounds like iTunes has been freezing on you, take a look at this article to troubleshoot.
iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues
http://support.apple.com/kb/ts1717
Have a nice day,
Mario -
my ipad randomly shut off and when i go to turn it on it shows a cord connecting to the itunes symbol, my ipad is not disabled by the way. has anyone else had this problem? if so does anyone know how to fix it?
Glitchs like that sometimes happen
Try:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Restore from backup. See:
iOS: How to back up
- Restore to factory settings/new iOS device.
If sit still reocurrs a lot, make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.
Apple Retail Store - Genius Bar -
does anyone know how to fix itunes when you get the message that it has encountered a problem and needs to close
You are using ADE on Windows or Mac ? and their versions ??
Please restart your machine and try once again.
Thanks -
my ipod crashes anytime i tap on music or video, does anyone know how to fix that problem???
When I use it on my laptop there is no problem the songs and videos are there but when i use the ipod directly they just don't appear... :SIt sounds like the iPod has a software issue. I would try the following troubleshooting tips:
1. Reset the iPod: reset the iPod by holding the sleep/wake and home buttons simultaneously for 10-15 seconds until the screen goes black then shows the Apple logo.
2. Make sure the iPod is on the latest version of the software, if it's not then update it.
3. If the iPod is on the latest version of the software or the software update didn't resolve your issue then restore the ipod to factory settings, which will put a new version of the system software on your iPod.
More info on backing up and restoring can be found here:
http://support.apple.com/kb/ht1414
Hope this helps! -
My iPhone will ring but not play music. Does anyone know how to fix this problem?
My iPhone will ring but not play music. Does anyone know how to fix this problem?
Clean iPhone charging port with clean dry toothbrush. See if fixed. If not, and if there is Warranty or AppleCare make Genius reservation or set up service and take or send to Apple. If no coverage, clean again with toothbrush and small amount of Isopropyl Alcohol.
-
Hi,
can any one tell me why when I sync my Iphone to my Mac all my Calendar to do´s appear as though due for one hour later than they show in my computer? Does anyone know how to fix it??Not simple enough. Please read the original concern.
The issue is not "getting music to the new machine" or "authorizing the new machine" or "transferring purchases from an idevice". The issue is that after doing all those things, even creating a backup using the new iTunes/Mac, syncing my device with the new library erases all the app data from the iPhone, as well as folder structure and page layout. Music is expendable in this situation as it's just a matter of moving the files around. (Which I did before I ever started this exercise.)
The problem is that everything from email accounts to folders are lost when I sync the device with a new computer. I tried this on my iPad first and spent a good deal of time re-arranging everything and getting all the data back. The pictures are just gone. Good thing I backed them up on the old PC.
It won't be as simple on my iPhone as I have a ton of stuff on it and can't afford to lose anything. Some of the data is gave saves and such, but other things are more important. And I don't want to lose those game saves either.
Maybe you are looking for
-
Lightroom 5 will only download one image from my card, when I shot 10. Iphoto doesn't have a problem with it. I never had this problem with Lightroom 4.
-
How can I split a QuickTime file in two?
8/21/2006. How can I split a QuickTime file in two? I saved a two hour videotape converted by PYRO A/V LINK to iBook G4 combo into a file of 24.5 Gb, and I saved to QuickTime into 536 mgs. Of course, it took half a day. When I went to copy it as vide
-
Synchronous Sending followed by Transformation
Hi All, In my problematic business process, a synchronous sending step is used to send a request to a web service and get the response of the web service. A following transformation step converts the received response message to another message. Erro
-
Slideshow using pictures from image table in database
Hi All, I am a final year computer science student developing a website to advertise accommodation for students. I am having some difficulties in figuring out how to create a region where I can have a dynamic slide show of property pictures (these pi
-
Error: Installing Oracle 9,2,01 in Conectiva Linux 8
Can someone help me install oracle on linux? When I start runInstaller happen the following error: Initializing Virtual Java Machine............. - X11TransSocketINETConnect: Can't get address for NEO Exception in thread "main" java.lang.Internal Err