I am having problems with the InDesign it won't download it keeps saying extract when its about 30% then it says failed. How can i get it to download all the way?

I am having problems with the InDesign it won't download it keeps saying extract when its about 30% then it says failed. How can i get it to download all the way?

Basic troubleshooting from the User's Guide is reset, restart, restore (first from backup then as new).  Try each of these in order until the issue is resolved.

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