I can't get my Trail version of Premiere Pro CC to work correctly.  I've tried re-installing and del

When I go to import footage into a new empty project, the Import window crashes, and then when I try to import again, all options on the menues are greyed out.  It seems like a corupt software issue.  Tried trashing preferences by using Shift command during program startup, even re-installed the software.  It continues to do the same thing.
I asked for help from online chat support on Adobe's site, and their only advice was buying the program.  But wouldn't the software be the same if I purchased it?  I worry that that solution won't get be anywhere.
Is anyone familar with this issue?  Any advice would be appreciated.

When I go to import footage into a new empty project, the Import window crashes, and then when I try to import again, all options on the menues are greyed out.  It seems like a corupt software issue.  Tried trashing preferences by using Shift command during program startup, even re-installed the software.  It continues to do the same thing.
I asked for help from online chat support on Adobe's site, and their only advice was buying the program.  But wouldn't the software be the same if I purchased it?  I worry that that solution won't get be anywhere.
Is anyone familar with this issue?  Any advice would be appreciated.

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