I just opened my imac, i got the grey screen without apple logo, I just opened my imac, i got the grey screen without apple logo

I am curious as to why you repeated your question twice both in the subject box and in the discussion box?
In answer to your question, have you tried using
Disk Utility?
   1. Insert the Mac OS X Install disc that came with your computer, then restart the computer while holding the C key.
   2. When your computer finishes starting up from the disc, choose Disk Utility from the Installer menu. (In Mac OS X 10.4 or later, you must select your language first.)
      Important: Do not click Continue in the first screen of the Installer. If you do, you must restart from the disc again to access Disk Utility.
   3. Click the First Aid tab.
   4. Click the disclosure triangle to the left of the hard drive icon to display the names of your hard disk volumes and partitions.
   5. Select your Mac OS X volume.
   6. Click Repair. Disk Utility checks and repairs the disk.
Then, if you can, reboot to your internal drive and repair permissions.

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Just got a new iMac. I am using CS5.5, everything except InDesign is working. I can't open it. When I try to run the installer it says that "Adobe Suppor Advisor is no longer in use". I am then led to the online site for 'help', but I can't find anything

I transferred everything over with an ethernet cable. All my apps are working... Photoshop... Illustrator... InDesign won't though.

adobe products are especially prone to problems when 'migrated'. they should be properly install using the installation files.
at this point, uninstall your cs 5.5, clean and reinstall using the proper installation files, Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6
if you need the installation files:
Downloads available:
Suites and Programs: CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4 | CS3
Acrobat: XI, X | 9,8 | 9 standard
Premiere Elements: 12 | 11, 10 | 9, 8, 7
Photoshop Elements: 12 | 11, 10 | 9,8,7
Lightroom: 5.6| 5 | 4 | 3
Captivate: 8 | 7 | 6 | 5
Contribute: CS5 | CS4, CS3
Download and installation help for Adobe links
Download and installation help for Prodesigntools links are listed on most linked pages. They are critical; especially steps 1, 2 and 3. If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

I just downloaded iPhoto 9.6 onto my iMac, that runs Yosemite, and the program won't open at all.

I just brought my iMac back from the Apple Store after having a new hard drive installed. I wanted to put my photos back onto the computer using the back-up I had made on an external hard drive.
I downloaded iPhoto from the App Store, and initially it opened. I tried to import a folder of photos, but nothing happened. It froze. I did a Force Quit, and tried to import just one photo. Again, it froze, and I did a Force Quit. Then I tried to simply open the program. I got the spinning wheel, and when I looked at the Force Quit box, iPhotos had stopped responding.
I tried to open it using Command+Option, and tried the first option to repair (I can't remember what that option is now), but got the same result. Then I unplugged the external hard-drive and tried twice to open it - once normally, and once using the Command+Option method. Same spinning wheel, and "not responding" message in the "Force Quit" box.
I sent the Force Quit reports (or whatever they're called) to Apple, but I have no idea what they said as I don't understand them.
I have a 27 inch mid-2011 iMac, running Yosemite (10.10.1), and iPhoto is 9.6.
Please help! What am I doing wrong?

I just tried to open iPhoto by holding down option+command key, and opening it from the dock (and not the icon in applications) - and it opened!
Right-click or ctrl-click the icon in the Dock and select "options > Show in Finder". ,This will show you, where the iPhoto version is installed, that you are running.
It should be revealing the iPhoto version in your Applications folder. Does it?

My wife and I each have an iTunes account. We just got a new iMac, and we want to merge our accounts into the main machine and use them together on our iPhones and ipad2.

My wife and I each have an itunes account. We just got a new imac, and want to put all of our media on it. Can we share songs and media from two diffrent accounts on the imac, our iphones, and the ipad2?

Decide which device will be changing accounts. On that device, if you have any photos in photo stream that are not in your camera roll that you want to keep on the device, save them to the camera roll by opening the photo stream album in the thumbnail view, tapping Edit, then tap all the photos you want to save, tap Share and tap Save to Camera Roll.
Once this is done, go to Settings>iCloud, scroll to the bottom and tap Delete Account. (This will only delete the account from this phone, not from iCloud. The device(s) that will be keeping the account will not be effected by this.) When prompted about what to do with the iCloud data, be sure to select Keep On My iDevice. Next, set up a new iCloud account using a different Apple ID (if you don't have one, tap Get a Free Apple ID at the bottom). Then turn iCloud data syncing back to On, and when prompted about merging with iCloud, choose Merge. This will upload the data to the new account.
Finally, to delete any data that you don't want in each account (such as deleting your wife's data from your account, and vice versa) you will have to go to icloud.com on your computer and sign into each iCloud account separately and manually delete it.

I just got the new itunes and I can open itunes and see my music but whenI try and go to the itunes store it just loads to a white page. I try and refresh and go to the home page and nothing happens. I can sign into my account and the tabs for the itunes

I just got the new itunes and I can open itunes and see my music but whenI try and go to the itunes store it just loads to a white page. I try and refresh and go to the home page and nothing happens. I can sign into my account and the tabs for the itunes store pop up like they normally would when browsing the itunes store but when I click on one of them, it is a blank page. Is there a setting I need to change? Does it just take an extremely long time to load? Please help!!

Bucktr09:
I'm having the exact same problem. I upgraded to the newest version of iTunes on my iMac and ever since I did the store is a blank white screen. I can get my library content but the store is a no go. Is there any one out there with a solution?

V 6.0.1 is slow and i just got a Norton notification that it is using close to 100% of one of my CPUS - it's the only application open , only one tab!

I recently upgraded my Firefox and it has been slowing down my laptop ever since - delayed reaction when I type, for example. I just started my laptop this evening, and opened one Firefox window. I then got a message from Norton (File Insight), saying that 100% of one CPU is being used. Can you confirm whether this is the updated version of Firefox causing this? Should I downgrade?

Purplehiddledog wrote:
I do backup with iCloud. I can't wait until the new iMac is available so that I can once again have my files in more than 1 location without needing to rely solely on the cloud.
I also rely on iTunes and my MacBook and Time Machine as well as backing up to iCloud. I know many users know have gone totally PC free, but I chose to use iCloud merely as my third backup.
I assume that the restore would result in my ability to open Pages and Numbers and fix the problem with deleting apps, but this would also mean that if my Numbers documents still exist solely within the app and are just not on iCloud for some reason that they would be gone forever. Is that right?
In a word, yes. In a little more detail.... When you restore from an iCloud backup, you must erase the device and start all over again. There is no other way to access the backup in iCloud without erasing the device. Consequently, you are starting all over again. Therefore, it would also be my assumption that Pages and Numbers will work again and that the deleting apps issues would be fixed as well.
If the documents are not in the backup, and you do not have a backup elsewhere, the documents could be gone forever.

Hi, I have a brand new imac which i got today and when I open Iphoto all i get is the error message "Your photo library is either in use by another application or has become unreadable" any ideas? thanks

Hi, I have a brand new imac which i got today and when I open Iphoto all i get is the error message "Your photo library is either in use by another application or has become unreadable" any ideas? thanks

Are there photos in the Library? If not then just trash it and launch iphoto. It will make a new one.
If there are pics in it then Download iPhoto Library Manager and use its rebuild function. This will create a new library based on data in the albumdata.xml file. Not everything will be brought over - no slideshows, books or calendars, for instance - but it should get all your albums and keywords back.
Because this process creates an entirely new library and leaves your old one untouched, it is non-destructive, and if you're not happy with the results you can simply return to your old one.

I just bought a new apple imac pro laptop. the did the updats at the store and put in a password for me.I got home and the password doesn't work.

I just bought a new apple imac pro laptop. the did the updats at the store and put in a password for me.I got home and the password doesn't work.

Resetting User Password in Lion, Mountain Lion & Mavericks
Boot into your Recovery Partition by hold down the Command and R keys whilst booting.
When the Recovery screen appears, go to the Utilities menu and open Terminal.
In Terminal, type:
resetpassword
...a small app will open and allow you to choose the user for whom you want to change the password. If you are the admin, be certain that you choose your admin user. Type in your new password twice and give yourself a good hint. Click OK (or Done or whatever) and reboot, enjoying the use of your new, hopefully memorable, password.
Good luck,
Clinton

I cannot open my word doc on my iMac. I got this error message, The applicThe aplation Microsoft Word can't be opened.?

I cannot open my word doc on my imac. I got this error message, "The application microsoft word cannot b opened" #1712. Can you help?

Word can't open or does it open but you can't open documentts?
If you have Office does Excell or Power Point open? If they do you can perhaps check for updates with either of them: Help > Check for Updates. You can also try to reinstall Office with your installation disks. Don't delete Office, just try to install it again.

Hi I have just purchased a new iMac and I am trying to move my iTunes files into iTunes on the iMac. I have got as far as pasting the music folder from my pc onto the desktop of my iMac. How do I now put this folder into my iTunes?

I have just purchased a new iMac and this is all new to me as it is so different from my PC. I am trying to transfer my iTunes from my PC onto the iMac, I have got as far as pasting the itunes music folder onto the desktop but I cant seem to transfer that into iTunes on my iMac. Can anyone help me out with this?

See iTunes: How to move your music to a new computer
BTW this list os for discussing the list itself. You'll get better response to questiosn you post if you post them to the correct list. I'll ask to have this moved to the iTunes list.
regards

I just got an imac that doesn't have the option of a cd drive, I have my adobe suite on another computer, how do I get it on the new computer?

I purchased the adobe suite cs6 a few years ago on a cd, installed it on another computer, and now I got the imac that doesn't have a cd drive, how do I install the adobe suite onto my new computer without having to use the cd?

Downloadable installation files available:
Suites and Programs: CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4, CS4 Web Standard | CS3
Acrobat: XI, X | 9,8 | 9 standard
Premiere Elements: 13 | 12 | 11, 10 | 9, 8, 7 win | 8 mac | 7 mac
Photoshop Elements: 13 |12 | 11, 10 | 9,8,7 win | 8 mac | 7 mac
Lightroom: 5.7.1| 5 | 4 | 3
Captivate: 8 | 7 | 6 | 5.5, 5
Contribute: CS5 | CS4, CS3
Download and installation help for Adobe links
Download and installation help for Prodesigntools links are listed on most linked pages. They are critical; especially steps 1, 2 and 3. If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

HT3986 I've had MS Office:mac 2011 on my imac for around 18 months now. Outlook has just disappeared and when I find the file and open it it tells me that there is a problem and I may need to re-install it. I've just done this using the installation dis

I've had MS Office:mac 2011 on my imac for around 18 months now. Outlook has just disappeared and when I find the file and open it it tells me that there is a problem and I may need to re-install it. I've just done this using the installation disc which, then said the installation had been successful.
Outlook is still not working. Can anyone please advise me on what to do next.

Remove MS Office 2011 completely (here are instructions) and reinstall it.
It's not a simple or fast process but it is important to follow all of the steps in order to get all the files that Office scatters around. This will not affect your data files, only MS Office and its preferences.

We have an older IMac (preIcloud) and just purchased a new Macbook Air. Our Iphones are set-up to synch with the IMAC and my calendars on the IMac & the phone look the same. But when I open ICal on the MacBook Air my calendar is missing items? Help..

We have an older IMac (preIcloud) and just purchased a new Macbook Air. Our Iphones are set-up to synch with the IMAC and my calendars on the IMac & the phone look the same. But when I open ICal on the MacBook Air my calendar is missing items? Help.

Are you wanting to import iCal to the MacBook Air. Since iCloud doesn't work with 10.6 OSX you probably don't have any data in iCloud yet?

I got a new Macbook pro in March and transferred all of my old files into the new macbook from my old one. But ever since then, my iPhoto just does not open up. It says 'error' every time I try to open it, but I am still able to attach the iPhotos saved

I got a new Macbook pro in March and transferred all of my old files into the new macbook from my old one. But ever since then, my iPhoto just does not open up. It says 'error' every time I try to open it, but I am still able to attach the iPhotos saved to emails. Help! How do I get my iPhoto back?

Thanks, Sig.
The old computer is a 2.6 Ghz Intel Core 2 Duo
The new one is a 2.3 GHz intel core i7
In going over this, thanks to "tallking it out" with you, I did discover the Text Edit problem. Because I've still been unable to get the new computer text size (fonts or whatever) to match the old computer, I did not notice that the curser is now different--the line midway down the curser has to be placed on the line I am working upon, otherwise the edits go elsewhere on the page. Now, with a bit of difficulty, I am able to get Text Edit to work correctly.
If you have any ideas as to why my menu bar and Text Edit type are still so slow, I'd love to have them.
(I went through the process you suggested earlier, re my Trackpad preferences, and found no improvement.)

I have just agreed to software updates on my imac and now can't open my mail. There is a message saying this version of mail isn't compatible with this latest software. I have located the updated mail in the applications folder but it won't open. Help!

I have just agreed to software updates on my imac and now can't open my mail. There is a message saying this version of mail isn't compatible with this latest software. I have located the updated mail in the applications folder but it won't open. I don't have the original operating software disk. Does anyone have any suggestions?

Your reply suggests that you have moved Mail to a different location, which (as I said) will prevent it from being properly updated. You cannot use Mail 4.5 with any recent version of Mac OS X. Mac OS X 10.7 (Lion) included Mail 5 and Mac OS X 10.8 (Mountain Lion) includes Mail 6. I'm assuming that you have either Lion or Mountain Lion, but if that is incorrect, you will need to provide that information.
At this point, you will need to reinstall your system. Hold down command-R at startup and reinstall the system right on top of the old one. This should not disturb any of your documents or applications, though you should have backups beforehand in case something goes wrong. And at this point, with your system in an uncertain state (I don't entirely know what you have done to it), something could go wrong.
You will also want to delete the old copy of Mail 4.5, wherever that is. You can't use it.
In the future, do not move any of the preinstalled applications. Leave them where they are.

I just opened my imac, i got the grey screen without apple logo, I just opened my imac, i got the grey screen without apple logo

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