Memory leak in Crystal Reports 2008

We are running CR runtime 2008 version 12.3.4 and it looks like there is a memory leak. This is what we see happen (see chart#1). So just between these 4 report runs memory usage as gone up 64mb. We loose 20mb of memory with each report that we call. We actually see memory keep going up until the application fails due to out of memory issues around 1100mb of memory usage. This has been an issue ever since crystal 2008 was released we did not see this issue with Crystal Reports 11 or 10.
chart#1:
memory using in MB after opening and closing a small CR
Start 123
open rpt 225
close rpt 204
open rpt 245
close rpt 226
open rpt 266
close rpt 247
open rpt 287
close rpt 268
When is SAP going to address this issue? Our work around for the last 2 years has been to close the CR application and reopen it multiple times a day to free up this lost memory and to revent "Out of memory" errors. We will be forced to move to Reporting Services if this issue is not addressed soon.
Josh

Hi Josh,
There are no memory leaks in CR 10, 11, 2008 or 2010 or 2011.
Make sure you are closing and disposing all of your report objects, database connections, Data Sets etc. And then calling GC.Collect.
And if you want to pursue this I suggest you give more details than just saying there is a leak and show a bunch of numbers that mean nothing without the code to verify those numbers.
Thank you
Don

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Out of Memory issue in crystal report 2008 SP1

Hi ALL,
I am facing serious issue in crystal report 2008 SP1.
When i am click the page setup in crystal report 2008 ,it is prompting like "Out of Memory".
Because of this i am not able to see the default printer in the page setup.
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Thanks and Regards,
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Hi Ed,
What printer are you using as your default printer?
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Memory Leak in Crystal Report XI

We are using Crystal Reports XI Licensed Developer version for web based application. The generated reports are getting accessed by multiple users from web interface. After continuos access of reports, at some point it reaches the maximum limit of Application pool and it stops the application.
From number of web forms, we found that crystal reports are not releasing systems memory and it keeps adding extra load on memory after a single report generation or there is memory leak. Below are the code snippets to initialize and dispose of report object.
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/// <summary>
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Helena, CR XI R2 is not supported in .NET 2008. See [this|https://wiki.sdn.sap.com/wiki/display/BOBJ/WhichCrystalReportsassemblyversionsaresupportedinwhichversionsofVisualStudio+.NET] wiki for more details.
Re. your unanswered post. Can you provide a link? I search for unanswered posts, but do not see one from you.
Remember that this is a community forum only, not support as such. If this is an important issue and you wish to discuss it with technical support, you can create a phone case here:
http://store.businessobjects.com/store/bobjamer/DisplayProductByTypePage&parentCategoryID=&categoryID=11522300
Ludek

Crystal Reports 2008 - Report Load error - Memory Leak Error?

Hello
 
We have a problem with Crystal Reports 2008 with .NET 2.0.
 
CrystalDecisions.CrystalReports.Engine, Version=12.0.2000.0, Culture=neutral, PublicKeyToken=692fbea5521e1304
 
The problem is that during high amount of report producing, errors in eventlog pops up and the production of reports using 
Crystal Reports stops.
 
Below are examples of the three most common event logs.
 
We have tried to implement a cleanup method both as a destructor (with a global ReportDocument rdoc variable) and using direct call to cleanUpDoc() method when finished with loading doc:
 
~IOServerClass()
 
 
 cleanupDoc();
 
 
 
 private void cleanupDoc()
 
 
 try
 
 
 if (rdoc != null)
 
 
 rdoc.Close();
 
 rdoc.Dispose();
 
 rdoc = null;
 
 
 this.CleanGlobalEvents();
 
 System.GC.Collect();
 
 
 
 
The doc is loading using the "normal" method (in-process).
 
 
try
 
 
 rdoc = new ReportDocument();
 
 rdoc.Load(fullpathandreport);
 
 
 catch (Exception ex)
 
 
 cleanupDoc();
 
 
...process doc....
 
cleanupDoc();
 
 
Furthermore we have tried during Scalable tests of the system - but cannot produce the below errors ourselves. Only the customer can.
 
Please help with solving this problem.
Is the above advisable to do?
Should the document be loaded in another way?
Is it a memory leak?
 
Regards
Kristian
 
 
event logs:
 
 
#1
 
 
Event Type: Error
Event Category: None
Event ID: 1102
Date: 12-02-2010
Time: 10:22:05
User: N/A
Description:
IO_ServerClass.IO_ServerPrepareReportBeforeExecute() Report load Error:
Loading reportfile=C:\Inetpub\wwwroot\xxx\Reports\321.rpt
Source=CrystalDecisions.CrystalReports.Engine
Message=Load report failed.
Stacktrace= at
CrystalDecisions.ReportAppServer.ReportClientDocumentWrapper.EnsureDocumentIsOpened()
 at CrystalDecisions.CrystalReports.Engine.ReportDocument.Load(String filename,
OpenReportMethod openMethod, Int16 parentJob)
 at CrystalDecisions.CrystalReports.Engine.ReportDocument.Load(String filename)
 at xxx.IOServer2.IOServerClass.IO_ServerPrepareReportBeforeExecute(String
WebRootRelPathNameRepName, String init, Hashtable ParmsVals, Int32 JobId, Int32 JobStep,
Page webpage) in C:\Documents and Settings\xxx\My Documents\Visual Studio 2008\Projects\xxx.IOServer2\IOServerClassClassic.cs:line 290
InnerSource:Analysis Server
InnerMes:
Error in File 321 {19463E3B-D404-45EB-88AE-5722A7FF9E90}.rpt:
The request could not be submitted for background processing.
InnerStack:
 at
CrystalDecisions.ReportAppServer.ClientDoc.ReportClientDocumentClass.Open(Object&
DocumentPath, Int32 Options)
 at CrystalDecisions.ReportAppServer.ReportClientDocumentWrapper.Open(Object&
DocumentPath, Int32 Options)
 at
CrystalDecisions.ReportAppServer.ReportClientDocumentWrapper.EnsureDocumentIsOpened()
 
 
#2
 
 
IO_ServerClass.IO_ServerPrepareReportBeforeExecute() Report load Error:
Loading reportfile=C:\Inetpub\wwwroot\xxx\Reports\321.rpt
Source=CrystalDecisions.CrystalReports.Engine
Message=Creating an instance of the COM
component with CLSID {D7F5D7C3-B06C-4CAC-BC47-A06E66D2EE9B} from the IClassFactory failed
due to the following error: 8007000e.
Stacktrace= at
CrystalDecisions.ReportAppServer.ReportClientDocumentWrapper.CreateRptDoc()
 at CrystalDecisions.ReportAppServer.ReportClientDocumentWrapper..ctor()
 at CrystalDecisions.CrystalReports.Engine.ReportDocument.Initialize()
 at CrystalDecisions.CrystalReports.Engine.ReportDocument..ctor()
 at Kimik.IOServer2.IOServerClass.IO_ServerPrepareReportBeforeExecute(String
WebRootRelPathNameRepName, String init, Hashtable ParmsVals, Int32 JobId, Int32 JobStep, Page webpage) in C:\Documents and Settings\xxx\My Documents\Visual Studio 2008\Projects\xxx.IOServer2\IOServerClassClassic.cs:line 289
 
#3
 
 
IO_ServerClass.IO_ServerPrepareReportBeforeExecute() Report load Error:
Loading reportfile=C:\Inetpub\wwwroot\xxx\reports\340.rpt
Source=CrystalDecisions.CrystalReports.Engine
Message=Load report failed.
Stacktrace= at
CrystalDecisions.ReportAppServer.ReportClientDocumentWrapper.EnsureDocumentIsOpened()
 at CrystalDecisions.CrystalReports.Engine.ReportDocument.Load(String filename,
OpenReportMethod openMethod, Int16 parentJob)
 at CrystalDecisions.CrystalReports.Engine.ReportDocument.Load(String filename)
 at Kimik.IOServer2.IOServerClass.IO_ServerPrepareReportBeforeExecute(String
WebRootRelPathNameRepName, String init, Hashtable ParmsVals, Int32 JobId, Int32 JobStep,
Page webpage) in C:\Documents and Settings\xxx\My Documents\Visual Studio 2008
\Projects\xxx.IOServer2\IOServerClassClassic.cs:line 290
InnerSource:CrystalDecisions.ReportAppServer.ClientDoc
InnerMes:
Attempted to read or write protected memory. This is often an indication that other memory is corrupt.
InnerStack:
at CrystalDecisions.ReportAppServer.ClientDoc.ReportClientDocumentClass.Open(Object&
DocumentPath, Int32 Options)
 at CrystalDecisions.ReportAppServer.ReportClientDocumentWrapper.Open(Object&
DocumentPath, Int32 Options)
 at
CrystalDecisions.ReportAppServer.ReportClientDocumentWrapper.EnsureDocumentIsOpened()
Edited by: kristians on Feb 16, 2010 2:57 PM

Hi;
First, ensure you have the latest service pack / hot fix for your version of Crystal Reports, and that the client has the same updates as well. Fix Pack 2.4 is the current latest, and can be downloaded from our downloads section.
One of the errors is the Background Processing error, so have a look at the following article:
http://www.sdn.sap.com/irj/boc/index?rid=/library/uuid/50a6f5e8-8164-2b10-7ca4-b5089df76b33&overridelayout=true
Regards,
Jonathan
Follow us on Twitter u2013 http://twitter.com/SAPCRNetSup

Memory could no be read in Crystal Reports 2008

I'm getting the following error in Crystal Reports 2008 when I want to open the Format menu in the toolbar The moment Crystal Reports 2008 has just started (no report is loaded):
Crystal Reports: crw32.exe - Application Error
The Instruction at "0x00a1305d" referenced memory at "0x00000000". The memory could not be "read".
Click on OK to terminate the program
Click on CANCEL to debug the program
The moment I click on the format menu a process SVCHOST has 100% CPU Usage for some moments and after a few seconds the errormessage appears.
I'm working on a Microsoft Windows Server 2003 Standard Edition Service Pack 2 with 2 CPU's and 3 GB of memory.
The version of Crystal Reports is an evaluation version with Service Pack 2 on it (version = 12.0.0.840).
When I install the same Crystal Report version on the client, the error doesn't occurs.
What could be wrong on the server.?

Please post this query to the Crystal Reports Design forum:
SAP Crystal Reports
That forum is monitored by qualified technicians and you will get a faster response there.
Thank you for your understanding,
Ludek

CR2008 Not enough memory while exporting reports from Crystal Reports 2008

I have recently upgraded our Crystal Reports version from Crystal Reports Basic for Visual Studio 2008 to Crystal Reports 2008. After upgradation I am facing the problem "Memory full.OtherErrorFailed to export the report. Not enough memory for operation" when I am trying to export the report from Crystal Reports 2008 Report viewer, or directly from the code behind. The application is hosted application. The problem occurs in our production environment.
Server details:
OS: Windows 2003 Enterprise Edition R2 with SP2
IIS: IIS 6
.Net Framework: 3.5
Application details:
Hosted application using Crystal Reports 2008 SP 3
Crystal Reports Viewer version: 12.0.2000.0
The data binding of the report object is done through an ADODB dataset.
Web.Config:
<configuration xmlns="http://schemas.microsoft.com/.NetConfiguration/v2.0">
<configSections>
 <sectionGroup name="businessObjects">
 <sectionGroup name="crystalReports">
 <section name="printControl" type="System.Configuration.NameValueSectionHandler" />
 <section name="crystalReportViewer" type="System.Configuration.NameValueSectionHandler" />
 </sectionGroup>
 </sectionGroup>
</configSections>
<businessObjects>
 <crystalReports>
 <printControl>
 <add key="url" value="http://myserver/mysite/PrintControl.cab" />
 </printControl>
 <crystalReportViewer>
 <add key="documentView" value="weblayout" />
 </crystalReportViewer>
 </crystalReports>
</businessObjects>
<appSettings>
 <add key="CrystalImageCleaner-AutoStart" value="true" />
 <add key="CrystalImageCleaner-Sleep" value="60000" />
 <add key="CrystalImageCleaner-Age" value="120000" />
</appSettings>
<system.web>
 <httpHandlers>
 <add path="CrystalImageHandler.aspx" verb="GET" type="CrystalDecisions.Web.CrystalImageHandler, CrystalDecisions.Web, Version=12.0.2000.0, Culture=neutral, PublicKeyToken=692fbea5521e1304" />
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 <assemblies>
 <add assembly="CrystalDecisions.Data.AdoDotNetInterop, Version=12.0.2000.0, Culture=neutral, PublicKeyToken=692FBEA5521E1304" />
 <add assembly="CrystalDecisions.Shared, Version=12.0.2000.0, Culture=neutral, PublicKeyToken=692fbea5521e1304" />
 <add assembly="CrystalDecisions.ReportAppServer.ClientDoc, Version=12.0.1100.0, Culture=neutral, PublicKeyToken=692fbea5521e1304" />
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 <add assembly="CrystalDecisions.Enterprise.InfoStore, Version=12.0.1100.0, Culture=neutral, PublicKeyToken=692fbea5521e1304" />
 <add assembly="CrystalDecisions.Enterprise.Framework, Version=12.0.1100.0, Culture=neutral, PublicKeyToken=692fbea5521e1304" />
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 <add assembly="CrystalDecisions.CrystalReports.Engine, Version=12.0.2000.0, Culture=neutral, PublicKeyToken=692fbea5521e1304" />
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</system.web>
<system.webServer>
 <handlers>
 <add name="CrystalImageHandler.aspx_GET" verb="GET" path="CrystalImageHandler.aspx" type="CrystalDecisions.Web.CrystalImageHandler, CrystalDecisions.Web, Version=12.0.2000.0, Culture=neutral, PublicKeyToken=692fbea5521e1304" preCondition="integratedMode" />
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Sample Code:
Report = new CrystalDecisions.CrystalReports.Engine.ReportDocument();
Report.Load(Server.MapPath(strReportPath));
Report.SetDataSource(dsReport);
Creportviewer.ReportSource = Report;
For exporting the report to PDF
string Filename = Path.Combine(Environment.GetFolderPath(Environment.SpecialFolder.InternetCache).ToString(), Guid.NewGuid().ToString() + ".pdf");
Report.ExportToDisk(ExportFormatType.PortableDocFormat, Filename);
Clean Up Code: (Page_UnLoad event)
if (Report != null)
 Report.Close();
 Report.Dispose();
Creportviewer.ReportSource = null;
Creportviewer.Dispose();
dsReport = null;
GC.Collect();
GC.WaitForPendingFinalizers();
Can someone help me resolve the issue.

The .rpt file size is 14MB with the Data Save option enabled, 12MB without Data Save. Presumably the 12MB file size is because of the 24bit PNG we have as our background.
The Designer executes the report in less than a second and we can scroll through all pages and see the image fields perfectly.
When we Export to PDF, the Designer takes a long time, eventually gets to the 77%, the 7th record and returns "Export report failed" followed by "Memory full". If we export only page 1 of the 3 pages, it also returns a Memory full error. However, when the same report is run with only 1 page, that page exports to PDF but with a ridiculously large size and export time.
The machine has 2GB of physical memory with an 8GB pagefile with Windows 2003 (latest everything). The process runs up to about 1GB before reporting the memory full error.
We've also tried a variety of other suggestions posted in the other thread with no success.
We're happy to provide the RPT file to the Report Team to diagnose the problem. Ultimately, we need to be able to produce a 15 page report with approximately 45 images.
Our preferred scenario is fixing problem 2. The CR Designer seems quite capable of rendering our report and printing it to our third party PDF printer in a timely manner with small size. However, the API reports memory full.
The API resides in a dedicated reporting web service with NO other code except for loading the report, setting parameters and printing. When executing, it uses up to about 1.1GB before reporting the error.
Are there any other suggestions for fixing what we have? Are there known problems with large images in reports? Do we need to lodge a formal support request?
Regards, Grant.
PS. Grr and my message formatting is lost when I edited this message!!!
There is a 1500 character limit and then all formatting is removed to save space. Break you posts into separate entries.
Edited by: grantph on Sep 30, 2009 2:49 AM

How to overcome the Memory leakage issue in crystal report 2008 SP2 setup.

I have developed the small windows based application tool with help of Visual studio 2008 for identify the memory consumption of crystal report object. It helps to load the crystal report objects in the memory and then released the object from the memory. The tool simply does the u201CLoading and Unloadingu201D the objects in the memory.
The tool will be started once u201CTest_MemoryConsumption.Exeu201D executed. The u201CTest_MemoryConsumption.Exeu201D consumes u201C9768 KBu201D memory before load the crystal report object in memory. It means, 9768 KB is normal memory consumption for run the tool.
Crystal report object initiated by the tool and object help to load the report in memory once the tool initiated the crystal report object. Now u201CTest_MemoryConsumption.Exeu201D consumes u201C34980 KBu201D memory during the crystal report object creation and report load process. The actual memory consumption of crystal report object is 34980u20139768=u201C25212u201DKBu201D.
The memory consumption u201C34980 KBu201D will be continued till the end of the process. The memory consumption will be reduced to u201C34652 KBu201D from u201C34980 KBu201D once report load process completed. It means, u201C328 KBu201D memory only released from the memory consumption. Tool enables the Release command for the crystal report object. But crystal report object does not respond to the command and will not release his memory consumption.
The memory consumption u201C34652 KBu201D will be stayed in the memory once job ends. If i again initiate the crystal report object then it crystal report object start to consume the memory from 34652 KB.
Database objects and crystal report objects are properly used in the tool. The object release commands properly communicated to crystal report setup. But the u201CCrystal report service pack 2u201D setup unable to respond the commands which has enabled from .Net Tool. Crystal report objects are properly initiated and disposed in the tool. But the crystal report unable to release from the server.
The memory consumption will be reduced once the server restarted or kill the application.
Crystal report 2008 and crystal report 2008 SP2 setup available in the server.
Microsoft .Net Framework 2.0 SP2, Microsoft .Net Framework 3.0 SP2 and Microsoft .Net Framework 3.5 SP1 are available in the server,
Could you please suggesst how to avoid the memory consumption keep increasing and how to release the memory consumption once the crystal object disposed???

Hi Don..
My case is different one. I hope, the problem with Run time Installation setup file (Crystal report 2008 Serivce Pack2 installer) which we installed in the server.
Let me explain with Live scenario which our client faced in crystal report 2008 Service pack2 Installer.
Our client is using a application to help to print their reports. The application is developed with Windows service.
Windows service keep on running in the server. Windows service executes the client 's crystal reports( Labels Report, Stock report) which designed for clients need and the reports will be printed from printer.
10 Same type report (Label Report) will be printed in 1 minute. Reports are not printing during non business hours. But the windows service keep on running. Memory cosumption of application will be 160 MB in business hours.
For Example, On Monday the application memory consumption starts with 160 MB. The Memory consumption will be reached 165 MB in peak business hours. Then the memory will be ended in163 MB in the End of Monday. It means, The memory consumption will be in 163 MB during the non business hours. Reports will not be printed in non business hours.
On Tuesday, the application memory consumption starts with 163 MB and it will be reached 168 MB during the peak hours. The Memory consumption will be ended in 165 MB in the end of Tuesday. The same process contiues till friday. End of friday, the memory consumption of the application will be ended with 170 MB.
Application Memory Consumption slowly increasing in the server. In 5 days, Memory consumption reached Threshold value (170 MB) of the server. Application gets hanged up once the memory consumption reached 170 MB. We got the error messages as "Attempted to read write protected memory " / "Not Enough memory for process". If we restart server / If we restart the service then memory consumption of application get reduced to 160 MB.
From the above scenario, We came know that the either the problem with Application object or the problem crystal report object. In the application, We have checked dispose methods of application objects completly. I am sure that application objects are properly disposed in the application. I hope the problem not with application objects. The problem with Crystal report objects.
Application properly communicates the dispose methods to crystal report objects. Crystal report objects are not released from
the memory.
Crystal report 2008 Serive Pack 2 setup installed in the server.
As you said, If Crystal report runtime is not released from memory then memory consumption keep increase??? In service oriented architecture application, how to unload the crystal report runtime??
Do you any fix for this kind of issue??
Willl Crystal report 2008 service pack 3 help on this issue??

SAP B1 Crystal Reports Add On and Crystal Report 2008

Hi,
I have posted the question at SAP Reporting Forum, but not much luck.
The following reports is created in Crystal report 2008.
From http://help.sap.com/businessobject/product_guides/cr2008V1/en/CR2008_SP2_Fixed_Issues_en.pdf, I tnocie there could be moemry leak for Sybase Connectivity, but we are using ODBC.
My client is using SAP 2007 SP00 PL49, SAP Crystal Report Add on is 2.0.0.7 and they have Beas 6.70.07
They have encountered problem "The request cannot be submitted for background processing" after printing about 8 times of the same reports consecutively. It is a work order reports which my clients prints for one operations at a time, with each operations generated 8 pages of output. There are 5 jpeg on the report, which is not huge.
Yes, I am aware there could be any problem related to that.
What I notice is, on the workstation with SAP Business One client running, whenever user print a report named "Work Order", in the temp folder it creates one .rpt and 26 tmp files (Note that I have made up the number)
Work Order {C0ECP901-C6F6.......}.rpt
~cpe{51DD9109........}.tmp
~cpe{71DD9109........}.tmp
~cpe{52DD9109........}.tmp
~cpe{53DD9109........}.tmp
~cpe{54DD9109........}.tmp
At the moment, for a temporary solutions, everytimes when the error comes up, my client have to log off from SAP Business One, clear the temp folder and then relogin before they can print the same report.
Anyone encounter the problem and manage to resolve. it.
Edited by: Shwu Hua Gan on Aug 12, 2010 8:43 AM

In case anyone is interested.
I managed to drill down and get around with the following solutions. Still in progress of monitoring, but seems to solve part of the problem.
1. Open up the JPEG in Accessories--> Paint and notice that the JPEG is too big and cannot be seen without adjustting the scrolling bar. Reduce the image size seems to work.
2. The report is using dynamic graphic and reading JPEG path from a UDT with column 'type' and 'path'. Subreport is used with record selection Type='Precheck'. When there was no Precheck type JPEG, it seems to crash. We have asked client to add in type='precheck' and hyphen in path when it is not applicable. In that sense, it will return something to the report.
3. We also have subreport that read material issues. when there was no material issue in the subreport, it crash. So, we do the following:
- section express - tick suppress blank section
- right click subreport, tick suppress blank subreport.
- in Subreport, at report option, we select suppress printing when no records.
Note that workaround in point 3 does not seem to work for pictures. So, it might be worth suppressing with formulas.

Crystal Reports 2008, mySQL, JDBC, and ODBC

Hello everyone.
I have just spent a very challenging few days getting Crystal Reports 2008 Developer (advanced version) working with a mySQL data source. I fell into several pits and narrowly escaped being eaten by monsters. I thought I'd share my experience to spare others the same trouble. All the stuff I'm writing about here applies to the runtime as well as the Developer UI.
I'm working on Windows Server 2008 R2, 64 bit, standard edition. The mySQL server is 5.1.42. The mySQL ODBC connector is version 5.1.6. You need the 32-bit version of this connector, even if you're on a 64-bit machine.
Lessons learned:
1. JDBC connectivity in Crystal Reports doesn't work correctly. It consumes excessive memory when a report requires lots of rows from a data base. Don't even think about using it.
2. Crystal Reports has a problem with ODBC for mySQL in which it sometimes gives a dialog box with these words in it.
The alias requested 'SOME_TABLE_NAME', contains a combination
of characters which is not considered to be valid.
This error message come up when using items on Crystal's "Database" menu like "Set Datasource Location..."
To fix this you need to make a registry change. As far as I know this has to be done for each account on each machine running the Crystal Developer. (insert usual warning about registry editor). Find the key named:
[HKEY_CURRENT_USER\Software\Business Objects\Suite 12.0\Crystal Reports\Database
Create a new string value named InvalidAliasCharList Give it this value:
.:{}()@&$#^!*~|%\\\"
Notice that the last two characters are backslash double-quote.
Good luck. It actually works pretty well now that it's working.
If any other community member can offer corrections or better ways of coping with this stuff, please do!

Good morning,
I was wondering if I may ask some additional help...
We're on version 14.0.4.738 RTM and we are having the same issue.... need to enter the alias as table name with a backslash, ie serparate_work_orders\ for login credential reasons, but all the regedits listed seem to refer to locations in the registry that dont exist.
Version 14 have two "database locations" from what i can see called...
HKEY_CURRENT_USER\Software\SAP BusinessObjects\Suite XI 4.0\Crystal Reports\DatabaseOptions
and
HKEY_CURRENT_USER\Software\SAP BusinessObjects\Suite XI 4.0\Crystal Reports\DatabaseServer
I've applied the patch to both these locations and still no joy, same error message!
Any ideas?

Crystal Reports 2008 fails when called from e Web Service under 64bit OS

I have discovered that Crystal Reports 2008 doesn't work when called from a Web Service running under 64bit Windows platforms (in my case Windows 2003 Server and Windows XP 64bit); practically no object is instantiated. I've tried several solutions without success.
Before creating a wrapper component to use under COM+, is there anybody who has a better and cheaper solution than creating another component to wrap CR 2008 ?

Hi Sergio,
Before I mark this post as assumed answered I would just like to say and re-iterate that at this time there is no one answer and we fully understand your concerns. As you know in CR 6.0 it came in 16 and 32 bit versions because at the time 32 bit was relatively new but 16 bit was the norm. This is also true for 32 to 64 bit, 32 is the norm and 64 bit is relatively new. We know and are well aware 64 bit is the future and we are working as quickly as we can to move in that direction. Because of the complexity of the Product it's not simply a matter of re-compiling all of our dll's in 64 bit format. The core of our data connectivity with our database drivers which are dependant on third party clients must also need to support 64 bit modes. This as well as Printer drivers also need to be 64 compatable, there are a multitude of dependencies that we rely on that must add 64 bit support. As a programmer you are well aware of the issues around Thunking back and forth between 32 to 64 bits, it can cause delays and potentially loss of data which is a whole other issue. Not to mention also that we would have to ship both versions potentially doubling the size of the distribution packages or doubling the size of the dll's to have the ability to work in both modes. Relatively speaking of course, it would not be double the size but the variables would need to be able to allocate 32 or 64 memory blocks.
The other option is to produce 2 separate versions, this alone is a massive project. Any issue would need to be fixed in separate code streams.
So I'm sure you can see it's not simply a matter of saying yes we support 64 bit. It's a massive project that is going to take time to do and we have to wait for the third party drivers to commit also.
Visual Studio .NET 2005 and 2008 is the only option if you want true 64 bit but you will be limited on what DB's you can support and export formats you can export to. They are the only drivers we did convert to 64 bit.
Thank you for your understanding
Don

Crystal Reports 2008 crashes with blanked out areas when downloading data

We have a pc installed with Crystal Reports 2008 v1 SP2, which is used for report creation, but after a few minutes of downloading data from the server to populate the report, the report crashes with black areas instead of data in the report. Please can anyone offer possible solutions?
Pc: workstation
Os: Microsoft Windows XP Professional 32 bit
Processors: 1 Intel Core(TM) i5 CPU 650 @ 3.20 Ghz
Total Memory: 3264 Mb
Total Hard Drive: 298 Gb
Display 1680 x 1050 pixels 65536 colours]
Display Adapters: Microsoft 4.0.5733.0
driver date: 2-28-2007
Crystal Reports version: 12.1.0.883
Crystal Reports 2008 SP2
Oracle in OraHome111
file version: 11.1.0.6.0
driver_ODBC_Version: 03.51
connects to remote server on site with Oracle 11g database, via above ODBC driver.
Many thanks, any ideas would be appreciated!
David

Hi David,
I've seen this before, your Video driver is out dated and you need to update it. Typically the makers of the mother board or video card, which ever one you are using, will have updates for your specific OS. Appears you are using the default Window generic video driver which may not support what CR requires or you have an older usp10.dll. You will likely get a new one if you install Windows XP Service Pack 3.
Also, Crystal Reports version: 12.1.0.883 is SP 1 and not SP 2., second number is the Service Pack, 12.x.x.x.
Download SP 4 and see if that may help:
https://smpdl.sap-ag.de/~sapidp/012002523100009989492010E/cr2008_sp3_fullbuild.zip
https://smpdl.sap-ag.de/~sapidp/012002523100008782452011E/cr2008sp4.exe
Or incrementally:
https://smpdl.sap-ag.de/~sapidp/012002523100009038092009E/cr2008win_sp2.exe
https://smpdl.sap-ag.de/~sapidp/012002523100007123572010E/cr2008_sp3.exe
https://smpdl.sap-ag.de/~sapidp/012002523100008782452011E/cr2008sp4.exe
And you may need SP 3 or if you want to start off clean download the full build of SP 3 and then SP 4. Requires the keycode so make sure you have it, we can't give you a new one.
Don

Crystal Reports 2008 Online Training

Not sure if this is the appropriate forum, but I don't see one on training.
Has anyone take the SAP Online Training courses for Crystal Reports 2008?
Did you find them beneficial?
Do you feel they provide adequate resources and train in a way the lends itself to helping you pass the certification exam?

It sounds like you have a really solid foundation for learning, so that will be a big help. As to how useful the classes are for obtaining certification, it depends. (Good) Instructor led will always be better, even if it's online, IMO, because a good instructor will be able to provide context to why you might consider doing something within Crystal Reports. There are exercises in the classes, for example, on how to technically use a feature, but not necessarily instructions on appropriate use of or caveats to using the feature.
That being said, the certification exams themselves don't rely so much on experience as they do rote memory. Thoroughly reading through the excellent Crystal Reports help file (one of the most comprehensive help files I've seen) in preparation for an exam can help greatly.
What do I mean when I say the exams are horrid? Here's are examples based on my last exam:
It had a question about the proper name for a feature where the name doesn't exist in Crystal Reports or anywhere in the training guides (which I have, because I teach Crystal Reports). I came back home, searched or the term in the help file. It didn't exist...
I was asked 4 variations of the same question. Seriously... This can hose you, since most people will go back and verify they answered them all the same. If one's wrong, they're all wrong...
There were multiple choice answer questions where it's really only important for you to know any one of the ways to do something, not every single way to do something. Example: Which 3 of these four answers will let you do X? Why do you need to know all three ways when knowing one will get the job done? Does knowing that I can create a new formula by clicking a button or right-clicking make me more of an expert? I had an interesting conversation with my boss the other day - we had a webex session going to review a report and everything she did was the opposite of what I would do (she clicked a button to create a formula and I right-click within the field explorer, for example).
I was asked a question for which there were two possible answers out of the four, but only one was allowed. I could be right, but still get it wrong. That's really irritating...
The tests are frustrating, to say the least.
~Kurt

Crystal Report 2008 SP3 and BO XI 3.1 conflict

Hi every body,
We have a BOE system:
BO XI 3.1
Oracle db 10g
All running successful and can create some types of WebI report.
But we also want reports with Crystal Report.
1> So we install Crystal Report 2008 SP3 (without knowing the conflict error between BO XI 3.1 and Crystal Report 2008 SP3 and overwrite some .dll file). After installing, we can not create WebI report any more. And a error message box display: "DBDriver failed to load: C:\Program File\Business Objects\BusinessObjects ENterprise12.0\win32_x86\dataAccess\connectionServer\dbd_oci.dll ".
2> We uninstall Crystal Report SP3. But this is not the solution. Still error because of missing .dll files.
3> We open BO XI 3.1 setup and repair BO XI 3.1. Even we uninstall BO XI 3.1, delete all of its components and delete in regedit key. We install BO XI 3.1 again. Now we have full .dll file, not missing them any more. But when we open universe and click on Table browser, cannot fetching any tables.
We set rights for Oracle DB user again. But still error: cannot fetching.
4> We searched the solution for this problem on the internet. But not worked, no answer.
Can somebody help me bring back the BOE system state again ? pls :"<
T______T

Hi Paul,
I hope I read your question right!
Yes, It is possible to run XIR2 and 3.1 on the same server although it's not recommended by BO. You will need to make sure they are both pointing to different CMS databases and different FRS repositories, like you already mentioned you will need to specify different ports for the CMS db and Tomcat.
Why not uninstall Business Objects XI R2 in your BO development environment or a spare server (if you have one), and do a clean install of XI 3.1 SP3.
Tip: If you were already having performance issues with your XI R2 environment, I would seriously consider upgrading the hardware. XI 3.1 needs a bit more RAM and CPU than XI R2
Regards
Rim Geurts

Error while dynamically setting logo image in Crystal Report 2008

Hi,
We have embedded Crystal Report 2008 JRC in our web application which is an Enterprise Archive (EAR) deployed on WebSphere Application Server.
The RPT files bundulled in the archive displays a logo which is dynamicalli picked up by the RPT files from a configured location. Due to this the Report generation crashes when travesed to the sub reports/ groups within RPT. We have observed that this problem never occures if the logo is hard coded within the RPT files.
The report crashing causes another big problem, it crashes the Applciation Server too. This is major concern to us and we need a resolution to this problem.
Thanks in advance
Alok Potdar

FULL Stack Trace is as follows. We have not pasted in our earlier post...............
3XMTHREADINFO "WebContainer : 4" (TID:0x16AAE100, sys_thread_t:0x14B1F114, state:R, native ID:0x000015F4) prio=5
4XESTACKTRACE at sun/awt/color/CMM.cmmLoadProfile(Native Method)
4XESTACKTRACE at java/awt/color/ICC_Profile.getInstance(ICC_Profile.java:784)
4XESTACKTRACE at com/sun/imageio/plugins/jpeg/JPEGImageReader.setImageData(JPEGImageReader.java:630)
4XESTACKTRACE at com/sun/imageio/plugins/jpeg/JPEGImageReader.readImageHeader(Native Method)
4XESTACKTRACE at com/sun/imageio/plugins/jpeg/JPEGImageReader.readNativeHeader(JPEGImageReader.java:588)
4XESTACKTRACE at com/sun/imageio/plugins/jpeg/JPEGImageReader.checkTablesOnly(JPEGImageReader.java:343)
4XESTACKTRACE at com/sun/imageio/plugins/jpeg/JPEGImageReader.gotoImage(JPEGImageReader.java:465)
4XESTACKTRACE at com/sun/imageio/plugins/jpeg/JPEGImageReader.getImageMetadata(JPEGImageReader.java:885)
4XESTACKTRACE at com/crystaldecisions/reports/common/image/ImageUtils.a(SourceFile:896)
4XESTACKTRACE at com/crystaldecisions/reports/common/image/ImageUtils.if(SourceFile:873)
4XESTACKTRACE at com/crystaldecisions/reports/common/JavaImage.do(SourceFile:183)
4XESTACKTRACE at com/crystaldecisions/reports/common/CrystalImage.createImage(SourceFile:50)
4XESTACKTRACE at com/crystaldecisions/reports/formatter/formatter/objectformatter/FormattedOleObject.new(SourceFile:101)
4XESTACKTRACE at com/crystaldecisions/reports/formatter/formatter/objectformatter/FormattedOleObject.<init>(SourceFile:71)
4XESTACKTRACE at com/crystaldecisions/reports/formatter/formatter/objectformatter/FormattedReportObject.a(SourceFile:148(Compiled Code))
4XESTACKTRACE at com/crystaldecisions/reports/formatter/formatter/objectformatter/w.for(SourceFile:105(Compiled Code))
4XESTACKTRACE at com/crystaldecisions/reports/formatter/formatter/objectformatter/aa.a(SourceFile:64(Compiled Code))
4XESTACKTRACE at com/crystaldecisions/reports/formatter/formatter/objectformatter/ObjectFormatter.a(SourceFile:428(Compiled Code))
4XESTACKTRACE at com/crystaldecisions/reports/formatter/formatter/objectformatter/ObjectFormatter.a(SourceFile:250(Compiled Code))
4XESTACKTRACE at com/crystaldecisions/reports/formatter/formatter/objectformatter/u.a(SourceFile:887(Compiled Code))
4XESTACKTRACE at com/crystaldecisions/reports/formatter/formatter/objectformatter/u.e(SourceFile:784(Compiled Code))
4XESTACKTRACE at com/crystaldecisions/reports/formatter/formatter/objectformatter/u.for(SourceFile:242(Compiled Code))
4XESTACKTRACE at com/crystaldecisions/reports/formatter/formatter/objectformatter/aa.a(SourceFile:64(Compiled Code))
4XESTACKTRACE at com/crystaldecisions/reports/formatter/formatter/objectformatter/ObjectFormatter.a(SourceFile:243(Compiled Code))
4XESTACKTRACE at com/crystaldecisions/reports/formatter/formatter/objectformatter/ObjectFormatter.a(SourceFile:210(Compiled Code))
4XESTACKTRACE at com/crystaldecisions/reports/formatter/formatter/objectformatter/v.a(SourceFile:185(Compiled Code))
4XESTACKTRACE at com/crystaldecisions/reports/formatter/formatter/objectformatter/v.a(SourceFile:230(Compiled Code))
4XESTACKTRACE at com/crystaldecisions/reports/formatter/formatter/objectformatter/ai.for(SourceFile:359(Compiled Code))
4XESTACKTRACE at com/crystaldecisions/reports/formatter/formatter/objectformatter/ai.for(SourceFile:133(Compiled Code))
4XESTACKTRACE at com/crystaldecisions/reports/formatter/formatter/objectformatter/ColumnFormatter.for(SourceFile:120(Compiled Code))
4XESTACKTRACE at com/crystaldecisions/reports/formatter/formatter/objectformatter/aa.a(SourceFile:64(Compiled Code))
4XESTACKTRACE at com/crystaldecisions/reports/formatter/formatter/objectformatter/ai.a(SourceFile:503(Compiled Code))
4XESTACKTRACE at com/crystaldecisions/reports/formatter/formatter/objectformatter/ai.a(SourceFile:452(Compiled Code))
4XESTACKTRACE at com/crystaldecisions/reports/formatter/formatter/objectformatter/ai.a(SourceFile:369(Compiled Code))
4XESTACKTRACE at com/crystaldecisions/reports/formatter/formatter/objectformatter/ah.a(SourceFile:70(Compiled Code))
4XESTACKTRACE at com/crystaldecisions/reports/formatter/formatter/objectformatter/ReportColumnFormatter.a(SourceFile:86(Compiled Code))
4XESTACKTRACE at com/crystaldecisions/reports/formatter/formatter/paginator/SinglePageFormatter.a(SourceFile:332(Compiled Code))
4XESTACKTRACE at com/crystaldecisions/reports/formatter/formatter/objectformatter/ai.for(SourceFile:359(Compiled Code))
4XESTACKTRACE at com/crystaldecisions/reports/formatter/formatter/objectformatter/ai.for(SourceFile:133(Compiled Code))
4XESTACKTRACE at com/crystaldecisions/reports/formatter/formatter/objectformatter/ColumnFormatter.for(SourceFile:120(Compiled Code))
4XESTACKTRACE at com/crystaldecisions/reports/formatter/formatter/paginator/SinglePageFormatter.for(SourceFile:177)
4XESTACKTRACE at com/crystaldecisions/reports/formatter/formatter/objectformatter/aa.a(SourceFile:64(Compiled Code))
4XESTACKTRACE at com/crystaldecisions/reports/formatter/formatter/paginator/PageFormatter.do(SourceFile:727)
4XESTACKTRACE at com/crystaldecisions/reports/formatter/formatter/paginator/PageFormatter.formatPage(SourceFile:226)
4XESTACKTRACE at com/businessobjects/reports/sdk/requesthandler/ReportViewingRequestHandler.byte(SourceFile:219)
4XESTACKTRACE at com/businessobjects/reports/sdk/JRCCommunicationAdapter.do(SourceFile:1909(Compiled Code))
4XESTACKTRACE at com/businessobjects/reports/sdk/JRCCommunicationAdapter.if(SourceFile:661(Compiled Code))
4XESTACKTRACE at com/businessobjects/reports/sdk/JRCCommunicationAdapter.a(SourceFile:167(Compiled Code))
4XESTACKTRACE at com/businessobjects/reports/sdk/JRCCommunicationAdapter$2.a(SourceFile:529(Compiled Code))
4XESTACKTRACE at com/businessobjects/reports/sdk/JRCCommunicationAdapter$2.call(SourceFile(Compiled Code))
4XESTACKTRACE at com/crystaldecisions/reports/common/ThreadGuard.syncExecute(SourceFile:95(Compiled Code))
4XESTACKTRACE at com/businessobjects/reports/sdk/JRCCommunicationAdapter.for(SourceFile:525(Compiled Code))
4XESTACKTRACE at com/businessobjects/reports/sdk/JRCCommunicationAdapter.int(SourceFile:424(Compiled Code))
4XESTACKTRACE at com/businessobjects/reports/sdk/JRCCommunicationAdapter.request(SourceFile:352(Compiled Code))
4XESTACKTRACE at com/businessobjects/sdk/erom/jrc/a.a(SourceFile:54(Compiled Code))
4XESTACKTRACE at com/businessobjects/sdk/erom/jrc/a.execute(SourceFile:67(Compiled Code))
4XESTACKTRACE at com/crystaldecisions/proxy/remoteagent/RemoteAgent$a.execute(SourceFile:716(Compiled Code))
4XESTACKTRACE at com/crystaldecisions/proxy/remoteagent/CommunicationChannel.a(SourceFile:117(Compiled Code))
4XESTACKTRACE at com/crystaldecisions/proxy/remoteagent/RemoteAgent.a(SourceFile:537(Compiled Code))
4XESTACKTRACE at com/crystaldecisions/sdk/occa/report/application/ds.a(SourceFile:186(Compiled Code))
4XESTACKTRACE at com/crystaldecisions/sdk/occa/report/application/ReportSource.a(SourceFile(Compiled Code))
4XESTACKTRACE at com/crystaldecisions/sdk/occa/report/application/ReportSource.getPage(SourceFile:767)
4XESTACKTRACE at com/crystaldecisions/sdk/occa/report/application/AdvancedReportSource.getPage(SourceFile:324)
4XESTACKTRACE at com/crystaldecisions/reports/reportengineinterface/JPEReportSource.getPage(SourceFile:149)
4XESTACKTRACE at com/businessobjects/report/web/event/s.a(SourceFile:158)
4XESTACKTRACE at com/businessobjects/report/web/event/s.a(SourceFile:127)
4XESTACKTRACE at com/businessobjects/report/web/event/bt.a(SourceFile:47)
4XESTACKTRACE at com/businessobjects/report/web/event/bw.broadcast(SourceFile:93(Compiled Code))
4XESTACKTRACE at com/businessobjects/report/web/event/am.a(SourceFile:53)
4XESTACKTRACE at com/businessobjects/report/web/a/t.if(SourceFile:2104)
4XESTACKTRACE at com/businessobjects/report/web/e.a(SourceFile:300)
4XESTACKTRACE at com/businessobjects/report/web/e.a(SourceFile:202)
4XESTACKTRACE at com/businessobjects/report/web/e.a(SourceFile:135)
4XESTACKTRACE at com/crystaldecisions/report/web/ServerControl.a(SourceFile:607)
4XESTACKTRACE at com/crystaldecisions/report/web/ServerControl.processHttpRequest(SourceFile:342)
4XESTACKTRACE at com/ibm/_jsp/_CrystalReportViewer._jspService(_CrystalReportViewer.java:107)
4XESTACKTRACE at com/ibm/ws/jsp/runtime/HttpJspBase.service(HttpJspBase.java:87)
4XESTACKTRACE at javax/servlet/http/HttpServlet.service(HttpServlet.java:856(Compiled Code))
4XESTACKTRACE at com/ibm/ws/webcontainer/servlet/ServletWrapper.service(ServletWrapper.java:1143(Compiled Code))
4XESTACKTRACE at com/ibm/ws/webcontainer/servlet/ServletWrapper.handleRequest(ServletWrapper.java:591(Compiled Code))
4XESTACKTRACE at com/ibm/ws/wswebcontainer/servlet/ServletWrapper.handleRequest(ServletWrapper.java:481(Compiled Code))
4XESTACKTRACE at com/ibm/wsspi/webcontainer/servlet/GenericServletWrapper.handleRequest(GenericServletWrapper.java:122)
4XESTACKTRACE at com/ibm/ws/jsp/webcontainerext/AbstractJSPExtensionServletWrapper.handleRequest(AbstractJSPExtensionServletWrapper.java:226)
4XESTACKTRACE at com/ibm/ws/webcontainer/servlet/CacheServletWrapper.handleRequest(CacheServletWrapper.java:90(Compiled Code))
4XESTACKTRACE at com/ibm/ws/webcontainer/WebContainer.handleRequest(WebContainer.java:748(Compiled Code))
4XESTACKTRACE at com/ibm/ws/wswebcontainer/WebContainer.handleRequest(WebContainer.java:1466(Compiled Code))
4XESTACKTRACE at com/ibm/ws/webcontainer/channel/WCChannelLink.ready(WCChannelLink.java:119(Compiled Code))
4XESTACKTRACE at com/ibm/ws/http/channel/inbound/impl/HttpInboundLink.handleDiscrimination(HttpInboundLink.java:458(Compiled Code))
4XESTACKTRACE at com/ibm/ws/http/channel/inbound/impl/HttpInboundLink.handleNewInformation(HttpInboundLink.java:387(Compiled Code))
4XESTACKTRACE at com/ibm/ws/http/channel/inbound/impl/HttpICLReadCallback.complete(HttpICLReadCallback.java:102(Compiled Code))
4XESTACKTRACE at com/ibm/ws/tcp/channel/impl/AioReadCompletionListener.futureCompleted(AioReadCompletionListener.java:165(Compiled Code))
4XESTACKTRACE at com/ibm/io/async/AbstractAsyncFuture.invokeCallback(AbstractAsyncFuture.java:217(Compiled Code))
4XESTACKTRACE at com/ibm/io/async/AsyncChannelFuture.fireCompletionActions(AsyncChannelFuture.java:143(Compiled Code))
4XESTACKTRACE at com/ibm/io/async/AsyncFuture.completed(AsyncFuture.java:136(Compiled Code))
4XESTACKTRACE at com/ibm/io/async/ResultHandler.complete(ResultHandler.java:196(Compiled Code))
4XESTACKTRACE at com/ibm/io/async/ResultHandler.runEventProcessingLoop(ResultHandler.java:751(Compiled Code))
4XESTACKTRACE at com/ibm/io/async/ResultHandler$2.run(ResultHandler.java:881(Compiled Code))
4XESTACKTRACE at com/ibm/ws/util/ThreadPool$Worker.run(ThreadPool.java:1473(Compiled Code))
NULL
1XMTHDINFO All Thread Details
NULL -
NULL

Not able to get the tables in crystal report 2008

Hi,
I am using crystal report 2008 and trying to connect MS SQL using OLE DB (ADO) connection. After giving all DB credentials data base tables are not appearing in the connection. how to get the tables for selection in crystal report 2008.
Regards,
Sree

In the CR Designer, select the connection and press the right mouse button. Select Options in the context menu and check if there is an entry in the Table name fiel. Maybe you have a placeholder there that does not match the names of the tables in the database. Just remove it, close the window by pressing OK and refresh the connection browser (press F5). Unfold the connection again and check if you can see the tables now.
Regards,
Stratos

Memory leak in Crystal Reports 2008

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