MY APPLE TV SHOWS THAT iT IS CONNECTED TO MY WIFI, BUT CAN NOT ACCESS THE INTERNET

my apple tv found my wifi, but can not access the internet??

I have been on the phone with Apple, done all of the trouble shooting they have recomended. When I attempt to connect it to the internet I get a message reading "your apple tv is connected to your wi-fi but cannot connect to the internet. I have plugged the modem right into the apple tv and it still won't work. This is the second device I've used. (apple gave me a new one after the first didn't work). I just thought there might be someone out there who had the same issue and knows how to resolve it.

Similar Messages

  • TS1398 my ipad is connected to my wifi, but can't access the internet.

    When I am in the same room as my wireless router, my Ipad accesses the internet correctly. When I go into a room where my Ipad and laptop couldn't reach my router, I installed an extender. Now, my laptop and my wife's Ipad can access the internet, but my Ipad can't. What should I do?

    Some things to try first:
    1. Turn Off your iPad. Then turn Off (disconnect power cord for 30 seconds or longer) the wireless router & then back On. Now boot your iPad. Hopefully it will see the WiFi.
    2. Go to Settings>Wi-Fi and turn Off. Then while at Settings>Wi-Fi, turn back On and chose a Network.
    3. Change the channel on your wireless router (Auto or Channel 6 is best). Instructions at http://macintoshhowto.com/advanced/how-to-get-a-good-range-on-your-wireless-netw ork.html
    4. Go into your router security settings and change from WEP to WPA with AES.
    5.  Renew IP Address: (especially if you are droping internet connection)
        •    Launch Settings app
        •    Tap on Wi-Fi
        •    Tap on the blue arrow of the Wi-Fi network that you connect to from the list
        •    In the window that opens, tap on the Renew Lease button
    ~~~~~~~~~~~~~~~~~~~~~~~~~
    iOS 6 Wifi Problems/Fixes
    How To: Workaround iPad Wi-Fi Issues
    http://www.theipadfan.com/workaround-ipad-wifi-issues/
    Another Fix For iOS 6 WiFi Problems
    http://tabletcrunch.com/2012/10/27/fix-ios-6-wifi-problems-ssid/
    Wifi Doesn't Connect After Waking From Sleep - Sometimes increasing screen brightness prevents the failure to reconnect after waking from sleep. According to Apple, “If brightness is at lowest level, increase it by moving the slider to the right and set auto brightness to off.”
    Fix For iOS 6 WiFi Problems?
    http://tabletcrunch.com/2012/09/27/fix-ios-6-wifi-problems/
    Did iOS 6 Screw Your Wi-Fi? Here’s How to Fix It
    http://gizmodo.com/5944761/does-ios-6-have-a-wi+fi-bug
    How To Fix Wi-Fi Connectivity Issue After Upgrading To iOS 6
    http://www.iphonehacks.com/2012/09/fix-wi-fi-connectivity-issue-after-upgrading- to-ios-6.html
    iOS 6 iPad 3 wi-fi "connection fix" for netgear router
    http://www.youtube.com/watch?v=XsWS4ha-dn0
    Apple's iOS 6 Wi-Fi problems
    http://www.zdnet.com/apples-ios-6-wi-fi-problems-linger-on-7000004799/
    ~~~~~~~~~~~~~~~~~~~~~~~
    How to Fix a Poor Wi-Fi Signal on Your iPad
    http://ipad.about.com/od/iPad_Troubleshooting/a/How-To-Fix-A-Poor-Wi-Fi-Signal-O n-Your-iPad.htm
    iOS Troubleshooting Wi-Fi networks and connections  http://support.apple.com/kb/TS1398
    iPad: Issues connecting to Wi-Fi networks  http://support.apple.com/kb/ts3304
    WiFi Connecting/Troubleshooting http://www.apple.com/support/ipad/wifi/
    How to Fix: My iPad Won't Connect to WiFi
    http://ipad.about.com/od/iPad_Troubleshooting/ss/How-To-Fix-My-Ipad-Wont-Connect -To-Wi-Fi.htm
    iOS: Connecting to the Internet http://support.apple.com/kb/HT1695
    iOS: Recommended settings for Wi-Fi routers and access points  http://support.apple.com/kb/HT4199
    How to Quickly Fix iPad 3 Wi-Fi Reception Problems
    http://osxdaily.com/2012/03/21/fix-new-ipad-3-wi-fi-reception-problems/
    iPad Wi-Fi Problems: Comprehensive List of Fixes
    http://appletoolbox.com/2010/04/ipad-wi-fi-problems-comprehensive-list-of-fixes/
    Connect iPad to Wi-Fi (with troubleshooting info)
    http://thehowto.wikidot.com/wifi-connect-ipad
    Fix iPad Wifi Connection and Signal Issues  http://www.youtube.com/watch?v=uwWtIG5jUxE
    Fix Slow WiFi Issue https://discussions.apple.com/thread/2398063?start=60&tstart=0
    How To Fix iPhone, iPad, iPod Touch Wi-Fi Connectivity Issue http://tinyurl.com/7nvxbmz
    Unable to Connect After iOS Update - saw this solution on another post.
    https://discussions.apple.com/thread/4010130
    Note - When troubleshooting wifi connection problems, don't hold your iPad by hand. There have been a few reports that holding the iPad by hand, seems to attenuate the wifi signal.
    ~~~~~~~~~~~~~~~
    If any of the above solutions work, please post back what solved your problem. It will help others with the same problem.
     Cheers, Tom

  • I have a 2nd generation iPod touch and it shows to be connected to WiFi but will not access the internet, please tell me what i can do, because i use this device for work and it make things difficult that it will not work now. Please help, thank you!

    I really need help, my ipod shows to connect to the WiFi but then it will not let me use the interent it says no connection but according to my screen i have WiFi connection, i am very confused an i would really appriciate it if someone could help me sort out this problem so i can start using my iPod for work again.

    Even though the iPod shows as been connected, it might not have actually received a valid IP address via DHCP from your Wi-Fi access point or router.  Head to Settings -> Wi-Fi and tap the > next to the network you are connected. If 169.xxx.xxx.xxx is listed for an IP Address, then your iPod did not receive a valid IP address.  To correct this you can reboot your router by unplugging it from power for about 30 seconds.
    It wouldn't hurt to also reset your iPod.  To do this, press and hold both the Sleep/Wake and Home buttons together long enough for the Apple logo to appear.
    See here for more troubleshooting assistance.
    iOS: Troubleshooting Wi-Fi networks and connections
    B-rock

  • Connected to WiFi but can not get the internet

    I'm really hoping that someone can help. I bought my Ipad yesterday but am unable to connect to the internet. I have connected to my WiFi and have full signal strenght but when I go on Safari it tells me that I'm not connected. I have tried changing some of my settings but can only get as far as the message 'Cannot open page - Safari could not open the page because the server stopped responding' I also have the same problem with my Iphone and Ipod touch, I have never tried to sort these as don't need the internet on them. I have tried updating my Itunes and Ipad, both are now fully updated. My internet is working fine on any computer that is not apple... Please help, im pulling my hair out here.
    Many thanks

    What do you see if you go to Settings > WiFi and touch the ">" next to your network name?
    If you touch the ">" you will get the details of your network connection. Things like the type of IP address allocation (DHCP, Static, Bootp), assigned IP Address, Subnet Mask, Router address, DNS addresses, etc.
    Please report what you see there.
    Also please identify the make, model and type of router you have.
    Do you know what kind of security you are using on your router? None, WEP, WPA, WPA2?
    When you said, "I have tried changing some of my settings", what did you do?

  • My ipod will connect to my wifi, but it cant access the internet

    Okay my problem is, that my ipod touch 4th gen, will connect to my wifi, it will even have full bars, but when I try to go onto the internet, it says "Safari cannot open the page because it is not connected to the Internet." What is wrong and how do I fix it?

    - Can you connect to other networks?
    - Have y successfully connect to this network before?
    - Try powering off and then back on your router.
    - Reset your iPod.  Nothing will be lost:
    Reset iPod touch:  Press and hold the On/Off Sleep/Wake button and the Home
    button at the same time for at least ten seconds, until the Apple logo appears.
    - Reset network setting on the iPod: Settings>General>Reset>Reset Network Settings
    - Try the troubleshootin here:
    iPhone and iPod touch: Troubleshooting Wi-Fi networks and connections

  • TS1398 I have connected my iPad 2 to my Mac Air over blue tooth.  Booth say they are connected to each other.  But I can not access the internet on the IPAD.  I can connect over blue tooth from my iPhone to my iPad with no issue.  Any thoughts?  Thank you

    I am trying to connect my Ipad 2 to my Mac Air over bluetooth.
    I can connect them to each other, and both machines say they are connected over bluetooth.
    However I can not access the internet on the Ipad...says it is not connected to the internet.
    Does anyone know if you can fix this?
    THank you

    Yes I tried this manyfold. But did not work.  Reading on, I took Tesserac's advice. Shut down router and computer.
    Start router after 15 minutes and wait another 10 minutes before starting the computer.
    Et voila.... everything is back in working order,
    Regards form Curacao, Dutch Caribean.
    Pete van Linden

  • Macbook pro connects to iphone through bluetooth but can't access the internet

    Hello, I have a macbook pro 10.6 and an iphone 3gs 4.3.3. I used to be able to connect the macbook to the iphone through bluetooth using personal hotspot and access the internet but one day it just stopped working. I have tried turning them off and on, disconnecting bluetooth etc but nothing has worked so far. I have tried connecting my iphone to my ipad2 through bluetooth, it works great. The iphone to the macbook through usb and it works great as well. I have tried connecting another iphone to my macbook through bluetooth and it doesn't work. The bluetooth on my macbook seems to be the problem
    Well, to be more precise, the macbook sees the iphones, connects to them through bluetooth, the blue bar appears on the iphones screens but the computer wont access the internet.
    Any idea?
    Thank you very much.

    SUCCESS!!!!!
    I visited my brother-in-law yesterday and attempted to connect with his secure network. By sheer luck, he is using the exact same model LinkSys router. My iPhone connected first time--so the iPhone was eliminated as a source of the problem.
    I didn't do a lot of troubleshooting at his house, but I did notice that his network was set for both dynamic DHCP and dynamic DNS. I know that either or both of Windstream (my ISP) and my broadband modem requires a pair of static DNS addresses.
    Sure enough, delving real deep into Windstream's support site, I discovered a LinkSys router DNS help page, specifying how to set static DNS addresses in LinkSys routers. I then accessed my router, enterd the known static addresses, saved the router settings, then rebooted the iPhone and connected to the network.
    SUCCESS!!!
    Thanks to Jane, who suggested it was an ISP issue, Jason, and all at Apple support. dumonj, I'll email you directly. Try this suggestion and see if it helps.

  • I have Windows 7 64 bit, I downloaded iTunes 10 64 bit but can not access the iTunes store.  I keep getting I do not have a secure connection, which I do.

    I have Windows 7 (64 bit) and iTunes 10.2.2.12.  I can access the web through Mozilla and Internet Explorer.  But, when I open iTunes I can not access either the iTunes Store or iTunes Help.  I keep getting a message that says the web connection is not secure.  I use a Intel wireless router that is secure.  I have tested my Norton program, but it is not Norton that is blocking iTunes.  What can I do?

    In the course of your troubleshooting to date, have you checked through the following document?
    iTunes: About the "A secure network connection could not be established" alert

  • My ipod touch (2nd generation) connects to my wifi but does not give me internet

    I have an Ipod touch (2nd gen).  I did a factory restore yesterday and not I can't connect to the internet.  I am connected to my wifi.  I see the wifi symbol on my ipod touch. However, when I try to go on safari or other apps that use internet such as weather, it says: Safari cannot open the page because it is not connectged to the internet.  I know my wifi is working because I am using it to send this message.  I have tried restarting my ipod and as well as forgeting the network and reconnecting to the network, but I still get the same problem.
    Thank you for your help

    - Do other devices successfully connect tot he network?
    Does the iPod successfully connect to other networks?
    Try:
    - A reset. Nothing is lost
    Reset iPod touch: Hold down the On/Off button and the Home button at the same time for at
    least ten seconds, until the Apple logo appears.
    - Power off and then back on the router
    - Resetting network Settings: Settings>General>Reset>Reset Network Settings
    - iOS: Troubleshooting Wi-Fi networks and connections

  • Firefox loads but will not access the Internet, showing only a blank page with a single tab "Untitled," and "Done" in the progress indicator.

    When I load Firefox, I get a blank page. There is a single tab with "Untitled," and an indication "Done" at the bottom. The program does not respond to any of my bookmarks--it works but the end result is the blank page described above.

    A possible cause is security software (firewall) that blocks or restricts Firefox without informing you about that, possibly after detecting changes (update) to the Firefox program.<br />
    Remove all rules for Firefox from the permissions list in the firewall and let your firewall ask again for permission to get full unrestricted access to internet for Firefox.<br />
    See [[Server not found]] and [[Firewalls]] and http://kb.mozillazine.org/Firewalls<br />
    See also http://kb.mozillazine.org/Error_loading_websites
    Start Firefox in [[Safe Mode]] to check if one of your add-ons is causing your problem (switch to the DEFAULT theme: Tools > Add-ons > Themes).
    * Don't make any changes on the Safe mode start window.
    See [[Troubleshooting extensions and themes]] and [[Troubleshooting plugins]]

  • Tried everything - says its connected, but can't access the internet

    I have set up my wireless correctly. I went in and changed the name of SSID, and put a WEP password on it. I have the Default IP as 192.168.1.1 and starting IP at 192.168.1.100
    I pinged 192.168.1.1 and it was fine. I then pinged the 4.2.2.2 and it timed out. So I downloaded the firmware and upgraded it successfully. Tried the ping again and got the same result. Also, when I connect the modem to the router, then the router to my computer the internet doesn't work. I have to bypass the router and just use the modem. 
    I have reset the router multiple times - it is hard to set up because in my building there seems to be someone else nearby who has a linksys router with the same default IP and they don't have a password or anything so it's hard to decide which one to connect to to set up. 
    either way, nothing has worked. Any ideas?!?!

    Whats the model number of your Router. When you Hardwired you Computer to the Router you still dont have a access to internet. This means your router is not configured properly.
    If your Internet Service Providor is Cable follow this link
    If your Internet Service Providor is DSL follow this link
    Here are the wireless settings which you can set on your router, Assuming you have a G series router, Follow this steps.
    Open an Internet Explorer browser page on your wired computer(desktop).In the address bar type - 192.168.1.1 and press Enter...Leave username blank & in password use admin in lower case...
    For Wireless Settings, please do the following : -
    Click on the Wireless tab
    - Wireless Network mode should be mixed...
    - Provide a unique name in the Wireless Network Name (SSID) box in order to differentiate your network from your neighbours network...
    - Set the Wireless channel to 11-2.462GHz...Wireless SSID broadcast should be Enabled and then click on Save Settings...
    Please make a note of Wireless Network Name (SSID) as this is the Network Identifier...
    For Wireless Security : -
    Click on the Sub tab under Wireless > Wireless Security...
    Change the Wireless security mode to WEP, Encryption should be 64 bit.Leave the passphrase blank, don't type in anything...Under WEP Key 1 type in any 10 numbers please(numbers only and no letters eg: your 10 digit phone number) and click on save settings...
    Please make a note of WEP Key 1 as this is the Security Key for the Wireless Network...
    Click on Advanced Wireless Settings
    Change the Beacon Interval to 75 >>Change the Fragmentation Threshold to 2304, Change the RTS Threshold to 2304 >>Click on "Save Settings"...
    Now see if you can locate your Wireless Network and attempt to connect... 

  • Itunes help can not access the internet even when the PC is connected

    When opening itunes help the error message is returned that says itunes help is unavailable because my PC has no internet connections, which is ironic since I am typing this!  any help?

    Thank you so so much! I would have never thought to move apps around on my iPad (truth be told the newsstand app is the most useless for me, I wish I could just delete it) and was super happy that iOS 7 allows you finally put that sucker in a file along with the rest of the junk apps I never use.
    Solved he issue! I can upload videos to my vlc for iOS player once again!

  • When wireless connection lost during surfing, firefox will not access the internet after connection is restored.

    While surfing the net on my laptop (windows vista home premium, all updates current), if the wireless internet connection is lost while a page is loading, firefox will NOT connect to any websites at all when the connection is restored. Also, if I try to shut down firefox, it will appear to close, but if I try to re-start it again, it will tell me "firefox is already running", even though it's not. I try to go to windows file manager and shut down firefox.exe manually, but even with that it will not shut down, it's like it's stuck in some sort of "loop". The only way to recocile it is to completely re-boot the system, which takes forever, because firefox.exe doesn't want to shut down even in re-boot.
    == This happened ==
    Every time Firefox opened
    == Always with firefox. And firefox is up to date ==
    == User Agent ==
    Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.0; Trident/4.0; SLCC1; .NET CLR 2.0.50727; Media Center PC 5.0; .NET CLR 3.5.30729; .NET CLR 3.0.30729; .NET4.0C)

    No it does not work, uninstalled both McAfee and Firefox and only reinstalled Firefox alone, still did not work. I have now both reinstalled and am still unable to connect

  • I have a consultation with you. Because my sister is updating the IOS8 Iphone 4S. Then was not able to use it. Random screen freezes apple.So bring your instruments to Restore Center. Machine can use it. But can not access .

      Dear Staff
        I have a consultation with you. Because my sister is updating the IOS8 I phone 4S. Then was not able to use it. Random screen freezes apple. So bring your instruments to Restore Center. Machine can use it. But can not access the page that actually works. Because of the problems with ID of icloud.
    She forgot the ID of the user and that of the other. I caught only a password is *******. I would like to ask for technical assistance. What should I do to get back to work normally. Or you can reset the ID and password or not., And set to work. If you do not have an iPhone, this airplane. It becomes a good paperweight itself.Hope you will understand. Buying splash, it is not easy because it's expensive.Learn to understand and to help.
    Highly respected
    Sarawut
    My email: ********
    <Personal Information Edited By Host>

    It is locked to your sisters carrier.
    She would have to ask her carrier if they unlock iPhones and if she qualifies for this service.

  • When my Nano is connected to my computer, it shows that I have music downloaded to it, but when i touch the screen to play the music, it is not showing up and is not available to play.  I've tried reloading it with no success

    When my Nano is connected to my computer, it shows that I have music downloaded to it, but when i touch the screen to play the music, it is not showing up and is not available to play.  I've tried reloading it with no success

    iPod touches or any iDevices from Apple sync only to one computer. If you sync to a different computer, all your music will be replace with the music from the new computer's iTunes. If the music were purchased from iTunes, you can re-download them again otherwise the music on iPod touch will be deleted. Do you have iTunes backup? 

Maybe you are looking for

  • Is CUCILync 8.6 compatible with CUC 9.1.2?

    We need to upgrade CUC from 8.6.2 to 9.1.2, is there any compatibility issues with CUCILync 8.6 and also leaving CUCM at version 8.6.2?

  • Unable to print checks for payment

    Hi Experts, When I tried to print a cheque from Checks for Payment form, SAPB1 shows an error '01/04/2010  11:35:17: You cannot print checks while another user is accessing this checking account.   [Message 854-35]' What is the reason, how to get rid

  • Universe and Flat File

    Hello, I would like to get some information about the flat files connection in BO 4.0. Is it better and easier than in BO 3.1 ? Is it possible to create an Universe from a CSV/xls file directly ? I know that it is possible to use Explorer from a Exce

  • Error DATA_OFFSET_LENGTH_TOO_LARGE into include: LPA_INFTY_LOGF02

    Hi guys, I'm new as abap consultant and yesterday i got an error when executing a programm which calls standard function HR_INFOTYPE_LOG_GET_DETAIL and this function calls a include LPA_INFTY_LOGF02. My problem is: It shows me an error on field "HLP_

  • Apply styles to subpictures

    Can I somehow apply styles to subpictures in Encore? Basically, I want to customize the look of text-buttons in three states: normal, selected and activated using styles (eg to make them glow,change stroke color etc) rather then simply change the col