My daughter put a password on her ipod it is now disabled and we dont have the computer it was synced to what can i do?

My daughter put a password on her ipod and has now forgotten the password and disabled her ipod, we no longer have the computer that it was last synced to please help

You'll need to connect the device to the new iTunes library in recovery mode using the instructions in this Apple support document.  From there, restore it to factory settings.
http://support.apple.com/kb/ht1808
B-rock

Similar Messages

  • HT1212 my ipod is disabled and i dont have the computer i used to sync it anymore

    my ipod touch4 is didabled and i dont have the computer i synced it to

    Place the iOS device in Recovery Mode and then connect to your computer and restore via iTunes. The iPod will be erased.
    iOS: Wrong passcode results in red disabled screen                         
    If recovery mode does not work try DFU mode.                        
    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings        
    For how to restore:
    iTunes: Restoring iOS software
    To restore from backup see:
    iOS: How to back up     
    If you restore from iCloud backup the apps will be automatically downloaded. If you restore from iTunes backup the apps and music have to be in the iTunes library since synced media like apps and music are not included in the backup of the iOS device that iTunes makes.
    You can redownload most iTunes purchases by:
    Downloading past purchases from the App Store, iBookstore, and iTunes Store        

  • HT1212 my daughter put a password on her ipod and can't remember it, I have tried to restore with i-tunes but it says password protected..how can I fix this? thanks!

    my daughter put a password on her ipod touch and now can't remember it...I have tried to restore with i-tunes but it won't work and a window comes up saying that the device is password protected!  Can anyone help me fix this? thanks!!

    From this Apple support document: iTunes: Specific update-and-restore error messages and advanced troubleshooting
    This device is not eligible for the requested build: Also sometimes displayed as an "error 3194." If you receive this alert, update to the latest version of iTunes. Third-party security software or router security settings can also cause this issue. To resolve this, follow Troubleshooting security software issues.
    Downgrading to a previous version of iOS is not supported. If you have installed software to perform unauthorized modifications to your iOS device, that software may have redirected connections to the update server (gs.apple.com) within the Hosts file. First you must uninstall the unauthorized modification software from the computer, then edit out the "gs.apple.com" redirect from the hosts file, and then restart the computer for the host file changes to take affect.  For steps to edit the Hosts file and allow iTunes to communicate with the update server, see iTunes: Troubleshooting iTunes Store on your computer, iPhone, iPad, or iPod—follow steps under the headingBlocked by configuration (Mac OS X / Windows) > Rebuild network information > The hosts file may also be blocking the iTunes Store. If you do not uninstall the unauthorized modification software prior to editing the hosts file, that software may automatically modify the hosts file again on restart. Also, using an older or modified .ipsw file can cause this issue. Try moving the current .ipsw file, or try restoring in a new user to ensure that iTunes downloads a new .ipsw.
    Error 3194: Resolve error 3194 by updating to the latest version of iTunes. "This device is not eligible for the requested build" in the updater logs confirms this is the root of the issue. For more Error 3194 steps see: This device is not eligible for the requested build above.
    B-rock

  • My daughter put a password on her iPod and can not remember what it is. What can I do to reset it

    My daughter put a password on her iPod touch, How can I get pass it?

    If you forgot your passcode your going to have to restore the ipod by going back to manufacture settings::::
    Step 1: Turn off your iPod touch / iPhone completely and connect to PC / mac
    Step 2: Hold down the Power button for 3 seconds
    Step 3: Without releasing the power button, also hold the Home button for 10 seconds
    Step 4: Without releasing the home button, release the power button and keep holding the Home button  for 20 seconds.
    Itunes will identify that you are in DFU mode. THEN just Restore

  • HT1414 My daughter placed a password on her ipod touch.  Now she cannot remember the password and the ipod is reading, ' iPod is disabled connect to iTunes."

    If your ipod touch says it's disabled and to connect to itunes, but itunes wont recognize it due to being disabled, what do you do??

    Place the iOS device in Recovery Mode and then connect to your computer and restore via iTunes. The iPod will be erased.
    iOS: Wrong passcode results in red disabled screen        
    If recovery mode does not work try DFU mode.
    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings

  • I disabled my Ipod touch and dont have the computer I first synced it on. How do I fix it.

    The computer I used crash and my ipod was disabled right before that. I have looked up many things and when I tried one and it looked like it was working a error message popped up to say it wouldn't work because my ipod had a passcode on it and I had to put the passcode in before I could continue. Please help me:(

    See Here  >  http://support.apple.com/kb/HT1808
    You may need to try this More than Once...  Be sure to Follow ALL the Steps...
    Take your time... Pay particular attention to Steps 3 and 4.
    After you have Recovered your Device...
    Re-Sync your Content or Restore from the most recent Backup...
    Restore from Backup  >  http://support.apple.com/kb/ht1766

  • I bought an iPod from someone and its disabled and i dont have the primary computer

    I have no idea on what to do i got the ipod and it was disable and when i connected it to my iTunes it told me to connect it to its primary computer. It is an old iPod it is probably a first or second generation

    Disabled
    Place the iOS device in Recovery Mode and then connect to your computer and restore via iTunes. The iPod will be erased.
    iOS: Wrong passcode results in red disabled screen                         
    If recovery mode does not work try DFU mode.                        
    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings        
    For how to restore:
    iTunes: Restoring iOS software
    To restore from backup see:
    iOS: How to back up     
    If you restore from iCloud backup the apps will be automatically downloaded. If you restore from iTunes backup the apps and music have to be in the iTunes library since synced media like apps and music are not included in the backup of the iOS device that iTunes makes.
    You can redownload most iTunes purchases by:
    Downloading past purchases from the App Store, iBookstore, and iTunes Store        

  • I have had my ipod for about 3 years and do not have the computer my music was saved on, now its only on my ipod. I got a new computer, is there any way to transfer my music from my ipod to my itunes?

    see question

    So what would happen if you lost your iPod or it was stolen?  Answer, all your music would be gone.
    The iPod is not a storage device.
    Do you have a backup of your media from your old computer?  If so, copy all your media from that backup to your new computer.
    Otherwise, try searching the forums for an answer to your question.  This EXACT same question is asked and answered many times every day.

  • My daugher has put a password on her ipod cant remember it

    my daughter has put a password on her ipod and cant remember it

    You can restore from backup.  The screen-lock passcode is not restored from the backup. Please be more caeful in your responses.
    VTWINCRAZY84 wrote:
    Restore device as new.  Only way to reset it so there is no password lock. 
    Disconnect the iPod from the computer.
    Shut it down by holding the Sleep and Home buttons.
    When it says "slide to shut down" do that.
    Now, HOLD and KEEP holding the Home button while you connect the iPod.
    iTunes will prompt you to restore it.
    Restore as new device.

  • HT1766 My daughter put a password on her i pad and now she can't remember it. What do i need to do?

    My daughter put a password on her i pad and does not remember it. How can i unlock it for her. I made an appt with the apple store for Monday?

    How can I unlock my iPad if I forgot the passcode?
    http://www.everymac.com/systems/apple/ipad/ipad-troubleshooting-repair-faq/ipad- how-to-unlock-open-forgot-code-passcode-password-login.html
    iOS: Device disabled after entering wrong passcode
    http://support.apple.com/kb/ht1212
    How can I unlock my iPad if I forgot the passcode?
    http://tinyurl.com/7ndy8tb
    How to Reset a Forgotten Password for an iOS Device
    http://www.wikihow.com/Reset-a-Forgotten-Password-for-an-iOS-Device
    Using iPhone/iPad Recovery Mode
    http://ipod.about.com/od/iphonetroubleshooting/a/Iphone-Recovery-Mode.htm
    You may have to do this several times.
    Saw this solution on another post about an iPad in a school environment. Might work on your iPad so you won't lose everything.
    ~~~~~~~~~~~~~
    ‘iPad is disabled’ fix without resetting using iTunes
    Today I met my match with an iPad that had a passcode entered too many times, resulting in it displaying the message ‘iPad is disabled – Connect to iTunes’. This was a student iPad and since they use Notability for most of their work there was a chance that her files were not all backed up to the cloud. I really wanted to just re-activate the iPad instead of totally resetting it back to our default image.
    I reached out to my PLN on Twitter and had some help from a few people through retweets and a couple of clarification tweets. I love that so many are willing to help out so quickly. Through this I also learned that I look like Lt. Riker from Star Trek (thanks @FillineMachine).
    Through some trial and error (and a little sheer luck), I was able to reactivate the iPad without loosing any data. Note, this will only work on the computer it last synced with. Here’s how:
    1. Configurator is useless in reactivating a locked iPad. You will only be able to completely reformat the iPad using Configurator. If that’s ok with you, go for it – otherwise don’t waste your time trying to figure it out.
    2. Open iTunes with the iPad disconnected.
    3. Connect the iPad to the computer and wait for it to show up in the devices section in iTunes.
    4. Click on the iPad name when it appears and you will be given the option to restore a backup or setup as a new iPad (since it is locked).
    5. Click ‘Setup as new iPad’ and then click restore.
    6. The iPad will start backing up before it does the full restore and sync. CANCEL THE BACKUP IMMEDIATELY. You do this by clicking the small x in the status window in iTunes.
    7. When the backup cancels, it immediately starts syncing – cancel this as well using the same small x in the iTunes status window.
    8. The first stage in the restore process unlocks the iPad, you are basically just cancelling out the restore process as soon as it reactivates the iPad.
    If done correctly, you will experience no data loss and the result will be a reactivated iPad. I have now tried this with about 5 iPads that were locked identically by students and each time it worked like a charm.
    ~~~~~~~~~~~~~
    Try it and good luck. You have nothing more to lose if it doesn't work for you.
     Cheers, Tom

  • My daughter let a friend use her ipod shuffle. Now we can't find her so we can't get into her itunes. Restore still asks for her password. We just want a clean install. Is that possible?

    my daughter let a friend use her ipod shuffle. Now we can't find her so we can't get into her itunes. Restore still asks for her password. We just want a clean install. Is that possible?

    Are you sure you have an iPod Shuffle and not an iPod Touch?
    Identifying iPod Models
    B-rock

  • HT201210 my 8 yr old daughter put a passcode on her ipod touch and now she cannot remember it

    My 8 yr old daughter put a passcode on her ipod touch. she hadn't used it in about a month
    and now she cannot remember what her code is.  She made several attempts yesterday and
    disabled it, i got it back to the point where we can try again still not sure what it is. 

    Forum Tip for Godlaw: It is generally considered inappropriate to type all in uppercase letters in Internet discussions, as text that is typed all in uppercase is by convention considered to be shouting.  Uppercase is also more difficult to read, so please use all uppercase sparingly and only when you really mean to shout, which we hope you won’t need to do here .

  • My daughter put a password on her ipad and now the ipad is locked and disabled. how do i unlock it or reset the ipad?

    My daughter put a password on her Ipad2 and forgot her password. She entered the password wrong 10 times and now her Ipad says that it's locked and disabled. How can I reset or unlock her IPad2?
    thank you

    You cant reset the password. You will have to restore the device within iTunes and you will want to use the same computer that you sync with if you want to restore all of the app data and app settings.
    This article will explain how to restore the iPad.
    http://support.apple.com/kb/ht1414
    Howver, you will probably need recovery mode in order to bypass the passcode. You can read about it here.
    http://support.apple.com/kb/ht4097

  • I have an ipod touch and dont know the password and also no longer have the computer used to sync the ipod. How can I do a factory reset to start over completely?

    I have an IPod touch and it had a password on it. I cant remember the password and do not have the computer anymore that I used to sync to iTunes. The message that I get is "iTunes could not connect to iPod Touch because it is locked with a passcode. You must eneter your passcode  on the iPod touch before it can be used with iTunes."
    How can I go back to factory setting (knowing that I will lose what is on the IPod) and use a different iTunes account.

    Place the iOS device in Recovery Mode and then connect to your computer and restore via iTunes. The iPod will be erased.
    iOS: Wrong passcode results in red disabled screen                         
    If recovery mode does not work try DFU mode.                        
    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings        
    For how to restore:
    iTunes: Restoring iOS software

  • Hi my ipod touch has been locked and i dont know the password to it.

    Hi my ipod touch has been locked and i dont know the password to it. What do i do because my computer says it has to be unlocked before i can do anything. So if you have an answer that would be great thanks.

    You have to restore the iPod.
    Launch iTunes, and place the device in Recovery Mode per the instructions here: http://support.apple.com/kb/HT1808

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