HT1212 my daughter put a password on her ipod and can't remember it, I have tried to restore with i-tunes but it says password protected..how can I fix this? thanks!

my daughter put a password on her ipod touch and now can't remember it...I have tried to restore with i-tunes but it won't work and a window comes up saying that the device is password protected! Can anyone help me fix this? thanks!!

From this Apple support document: iTunes: Specific update-and-restore error messages and advanced troubleshooting
This device is not eligible for the requested build: Also sometimes displayed as an "error 3194." If you receive this alert, update to the latest version of iTunes. Third-party security software or router security settings can also cause this issue. To resolve this, follow Troubleshooting security software issues.
Downgrading to a previous version of iOS is not supported. If you have installed software to perform unauthorized modifications to your iOS device, that software may have redirected connections to the update server (gs.apple.com) within the Hosts file. First you must uninstall the unauthorized modification software from the computer, then edit out the "gs.apple.com" redirect from the hosts file, and then restart the computer for the host file changes to take affect. For steps to edit the Hosts file and allow iTunes to communicate with the update server, see iTunes: Troubleshooting iTunes Store on your computer, iPhone, iPad, or iPod—follow steps under the headingBlocked by configuration (Mac OS X / Windows) > Rebuild network information > The hosts file may also be blocking the iTunes Store. If you do not uninstall the unauthorized modification software prior to editing the hosts file, that software may automatically modify the hosts file again on restart. Also, using an older or modified .ipsw file can cause this issue. Try moving the current .ipsw file, or try restoring in a new user to ensure that iTunes downloads a new .ipsw.
Error 3194: Resolve error 3194 by updating to the latest version of iTunes. "This device is not eligible for the requested build" in the updater logs confirms this is the root of the issue. For more Error 3194 steps see: This device is not eligible for the requested build above.
B-rock

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So my daughter set a password to lock her ipod and now she can't remember it. I tried to restore to factory settings but it still wants a password. I tried 0000 and that doesn't work. Any ideas what to do to?

So my daughter set a password to lock her ipod touch and now she can't remember it. I tried to restore to factory settings but it is still asking for a password. I tried 0000 and that didn't work Any ideas what to do?

From this Apple support document: iTunes: Specific update-and-restore error messages and advanced troubleshooting
This device is not eligible for the requested build: Also sometimes displayed as an "error 3194." If you receive this alert, update to the latest version of iTunes. Third-party security software or router security settings can also cause this issue. To resolve this, follow Troubleshooting security software issues.
Downgrading to a previous version of iOS is not supported. If you have installed software to perform unauthorized modifications to your iOS device, that software may have redirected connections to the update server (gs.apple.com) within the Hosts file. First you must uninstall the unauthorized modification software from the computer, then edit out the "gs.apple.com" redirect from the hosts file, and then restart the computer for the host file changes to take affect. For steps to edit the Hosts file and allow iTunes to communicate with the update server, see iTunes: Troubleshooting iTunes Store on your computer, iPhone, iPad, or iPod—follow steps under the headingBlocked by configuration (Mac OS X / Windows) > Rebuild network information > The hosts file may also be blocking the iTunes Store. If you do not uninstall the unauthorized modification software prior to editing the hosts file, that software may automatically modify the hosts file again on restart. Also, using an older or modified .ipsw file can cause this issue. Try moving the current .ipsw file, or try restoring in a new user to ensure that iTunes downloads a new .ipsw.
Error 3194: Resolve error 3194 by updating to the latest version of iTunes. "This device is not eligible for the requested build" in the updater logs confirms this is the root of the issue. For more Error 3194 steps see: This device is not eligible for the requested build above.
B-rock

HT1212 i NEED HELP , MY GRANDSON PUT A PASSWORD IN THE IPOD AND FORGOT WHAT IT IS . i HAVE TRIED EVERYTHING THAT THE INSTRUCTIONS TOLD ME TO DO BUT NOTHING WORKS

please help, my grandson put a passcode in the ipod and now can't remember. we have tried restoring but that still doesn't work. forgotten passcode and device is disabled for trying too many times

Locked Out, Forgot Lock or Restrictions Passcode, or Need to Restore Your Device: Several Alternative Solutions
1. iOS- Forgotten passcode or device disabled after entering wrong passcode
2. iPhone, iPad, iPod touch: Wrong passcode results in red disabled screen
3. Restoring iPod touch after forgotten passcode
4. What to Do If You've Forgotten Your iPhone's Passcode
5. iOS- Understanding passcodes
6. iTunes 10 for Mac- Update and restore software on iPod, iPhone, or iPad
Forgotten Restrictions Passcode Help
You will need to restore your device as New to remove a Restrictions passcode. Go through the normal process to restore your device, but when you see the options to restore as New or from a backup, be sure to choose New.
Also, see iTunes- Restoring iOS software.

TS1702 my daughter lock her ipod and don't remember the password, how do i get to reset?

my daughter lock her ipod and don't remember the password, how do i get to reset?

Connect the iOS device to your computer and restore via iTunes. Place the iOS device in Recovery Mode if necessary to allow the restore.
If recovery mode does not work try DFU mode.
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
For how to restore:
iTunes: Restoring iOS software
To restore from backup see:
iOS: How to back up
If you restore from iCloud backup the apps will be automatically downloaded. If you restore from iTunes backup the apps and music have to be in the iTunes library since synced media like apps and music are not included in the backup of the iOS device that iTunes makes.
You can redownload iTunes purchases by:
Downloading past purchases from the App Store, iBookstore, and iTunes Store

HT201210 my 8 yr old daughter put a passcode on her ipod touch and now she cannot remember it

My 8 yr old daughter put a passcode on her ipod touch. she hadn't used it in about a month
and now she cannot remember what her code is. She made several attempts yesterday and
disabled it, i got it back to the point where we can try again still not sure what it is.

Forum Tip for Godlaw: It is generally considered inappropriate to type all in uppercase letters in Internet discussions, as text that is typed all in uppercase is by convention considered to be shouting. Uppercase is also more difficult to read, so please use all uppercase sparingly and only when you really mean to shout, which we hope you won’t need to do here .

I forgot my password for my iphone 4 and it is now disabled. I am trying to restore it through itunes, but it say I have to put my passcode into my phone first. Is there a way to restore without using my passcode?

I forgot my password for my iphone 4 and it is now disabled. I am trying to restore it through itunes, but it say I have to put my passcode into my phone first. Is there a way to restore without using my passcode?

The instructions are in that link. Just follow them VERY CAREFULLY. Especially the part about:
Turn off your device and leave it off.
Plug in your device's USB cable to a computer with iTunes. [but DON'T connect it to the iPhone yet]
Hold down the Home button on your device as you connect the USB cable. Keep holding down the Home button until you see the Connect to iTunes screen.
When you see the iTunes screen, release the Home button. If you don't see this screen, try steps 1 through 3 again.
When your device is connected, iTunes will open. You'll see a message saying that iTunes has detected an iPhone, iPad, or iPod touch in recovery mode.
Hold down the Home button on your device as you connect the USB cable. Keep holding down the Home button until you see the Connect to iTunes screen.

HT4623 Am trying switch from an earlier iPhone to an iPhone4. I have had the Simcard cut to the right size and put it in the iPhone 4 and gone to iTunes. I have clicked on Restore but i get the message that this cannot be done "unknown error 1604" . What

Am trying switch from an earlier iPhone to an iPhone4. I have had the Simcard cut to the right size and put it in the iPhone 4 and gone to iTunes. I have clicked on Restore but I get the message that this cannot be done: "unknown error 1604" . What to do now, please?

Thanks, good suggestion, but after trying recommendationsthere I still have the problem of error 1604 happening and no progess.

Hey guys. my macbook air wont get past the screen with the apple on it during start up. how do i fix this? i have a paper saved on my laptop on need to get at it. thanks guy!

hey guys. my macbook air wont get past the screen with the apple on it during start up. how do i fix this? i have a paper saved on my laptop on need to get at it. thanks guy!

Your boot drive is damaged in some way. If you have an original installation disc, you can boot from that and run Disk Utility. From DU you can select your internal hard drive ("Macintosh HD" is the name Apple puts on it - you may have renamed yours) and select "Verify Disk". If errors come up, try "Repair Disk". If it repairs, then you should be able to restart and boot from it. If it doesn't show up or won't repair, your drive is probably hosed.
Clinton

After making a call I put my phone in my pocket and when I bring it out to make a call the player is on killing battery life. How can I shut the player off or prevent this from happening?

after making a call I put my phone in my pocket and when I bring it out to make a call the player is on killing battery life. How can I shut the player off or prevent this from happening?

Try to position your iphone that the screen is facing away from your skin.
Make sure that the back part of your phone will be the one that will contact your skin inside your pocket
Thats what i do:)

I have two ipads and two iphones. when i try to connect from my ipad to my wifes ipad, both phones ring. i am low tech. how do i fix this. thanks,

i have two ipads and two iphones. when i try to contact my wife from ipad to ipad, both phones ring and connect. how do i fix this.
thanks,
gk

very helpful
still not sure im savvy enough to do it but will try
thanks,
gk

My daughter put a password on her iPod and can not remember what it is. What can I do to reset it

My daughter put a password on her iPod touch, How can I get pass it?

If you forgot your passcode your going to have to restore the ipod by going back to manufacture settings::::
Step 1: Turn off your iPod touch / iPhone completely and connect to PC / mac
Step 2: Hold down the Power button for 3 seconds
Step 3: Without releasing the power button, also hold the Home button for 10 seconds
Step 4: Without releasing the home button, release the power button and keep holding the Home button for 20 seconds.
Itunes will identify that you are in DFU mode. THEN just Restore

My daughter has forgot her password for her ipod and its now disabled how do i fix this??

my daughter has forgot her password and now her ipod is disabled, how do i fix this??

If you cannot remember the passcode, you will need to Restore the device...
1) Connect to iTunes on the computer you usually Sync with and Restore...
http://support.apple.com/kb/HT1414
2) If necessary Place the Device into Recovery mode...
http://support.apple.com/kb/HT1808
Note on Recovery Mode.
You may need to try this More than Once...
Be sure to Follow ALL the Steps...
Once you have Recovered your Device...
Re-Sync your Content or Restore from the most recent Backup...
Restore from Backup
http://support.apple.com/kb/ht1766

My daughter has put a password on her ipod and has forgoten the password. anything we can do?

my daughter has locked her ipod touch as she put a password on it and has now forgotten the password. Is there anything we can do to reset ipod?
steve.

Follow the steps in http://support.apple.com/kb/HT1212 and you may need to do so more than once.

HT1222 My daughter put a security code on her ipod and we cannot remember it.

My daughter has locked her ipod with a security code and I have no idea how to contact someone to delete it. Any ideas????

Connect your iDevice to your Computer and open the iTunes program. You will need internet access and a Apple account. If not, this will not work.
2Turn on your iDevice. Now hold down the Sleep/On/Off button and the Home Button at the same time for about 30 seconds.Skip the Turn Off Menu when it appears. Continue holding down the buttons.
3If done correctly, your iDevice has turned off and then 1-3 seconds later, the Apple logo will came up, continue holding down the Power and Home Buttons. In approximately 20-30 seconds after it shows the Apple logo, it will display a "Connect to iTunes" image.
4Now iTunes will show the iDevice and say: "iTunes has detected a iDevice in recovery mode. Please restore it before using it with iTunes."If you did not connect the iDevice to iTunes before you continued with the steps then this will not work. Also, iTunes doesn't distinguish an iPhone with an iPod in this message.
5Click on restore on iTunes.Restoring the iDevice means to delete everything that is saved to the device. Including the password. It deletes everything because the passcode is designed to protect the owner's privacy. Thus, deleting everything is the only way to reset it.
6After the download is complete, iTunes will automatically install it to your iDevice.
7Sync your iDevice (Or use the backup if you did back it up) to iTunes and you should be back to normal. No password necessary!

My daughter has put a passcode lock on her ipod and she doesnt remember it. How can I fix it?

please help me fix my daughters ipod. she has put a passcode on and cant remember it.

The only way to do that is to restore the iPod. Check the user guide, page 158 (or so).
If you forgot its password the device has to be restored. Make sure you are following the instructions in this procedure to the letter. Here they are, with emphasis on some easily overlooked requirements:
Disconnect the USB cable from the iPod touch, but leave the other end of the cable connected to your computer's USB port.
Turn off the device: Press and hold the Sleep/Wake button for a few seconds until the red slider appears, then slide the slider. Wait for the device to turn off.If you cannot turn off the device using the slider, press and hold the Sleep/Wake and Home buttons at the same time. When the device turns off, release only the Sleep/Wake button.
Continue pressing and holding the Home button while you reconnect the USB cable to the device. The device should turn on.Note: If you see the "low battery" screen, let the device charge for at least ten minutes to ensure that the battery has some charge, and then start with step 2 again.
Continue holding the Home button until you see the "Connect to iTunes" screen. When this screen appears (iTunes icon and USB connector) release the Home button.
If necessary, open iTunes. You should see the "recovery mode" alert ("iTunes has detected a phone in recovery mode").
Use iTunes to restore the device.
If you do not see the "Connect to iTunes" screen, try these steps again. If you see the "Connect to iTunes" screen but the device does not appear in iTunes, see this article and its related links.
Select the device in iTunes and choose "restore from backup".

HT1212 my daughter put a password on her ipod and can't remember it, I have tried to restore with i-tunes but it says password protected..how can I fix this? thanks!

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