My LightScribe optical drive is no longer recognized. It seems to run, but isn't in the drive list.
I have tried updating the driver, deleting the existing driver first, but when I try to reinstall the newly downloaded driver I get the following error:
Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)
To start a troubleshooter that can help you resolve any problems you might be having, click Finish.
The troubleshooter does not offer any useful suggestions. How can I get the driver to install? If there is some kind of corruption, what are my options? If I have to replace the optical device, what can I replace it with?
My own HP pavillion has the same problem. Try googling "Vista doesn't recognize DVD" one answer is to edit our upper and lower filters in a registry setting, another is to power down and remove battery for at least a minute and a third is a script that you can run. I only mention them because I've seen all 3 and according to the sites all 3 have met with some success. Sadly for me, no glory! Good luck as I'm still looking.
Similar Messages
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Firewire external mobil disk hard drive is no longer recognized
After last system update, my firewire external mobil disk hard drive is no longer recognized. Any solutions?
Why does MacOS go backwards... gets worse over time?Thought you could use this info about getting FireWire to work! I have had no trouble with any update Apple puts out (the Combo update is what I normally choose). Are you running 9.2 like your specs. say? You are in the Tiger forum, so I'll assume you haven't updated your Macs specs.
First, you should always Repair Permissions in Disk Utility before and after any update; I would do that now. If you installed your update with FireWire plugged in, your Mac may not recognize it anymore.
Try resetting your FireWire ports by disconnecting all FW devices, shut down your Mac and unplug it from AC power (wall socket) for 30 minutes. plug it back in and try FW.
If that did'nt work, download the combo update from this site (yours may be corrupt), not Software Update, disconnect all firewire + USB devices except keyboard + mouse, Repair Permissions, re-install update, Repair Permissions again + try. Yours may be the 10.4.5 Combo update. Others reading, download the Combo that applies to your system.
If that still did'nt get it Zap the PRAM. While restarting Mac hold down the following key combo Command-Option-P-R. Keep holding those keys down till you hear the second start-up chime, then release.
For those of you with Macs that are not PowerBooks or iBooks, a bad internal battery can cause FireWire to not be recognized, so make sure it's good!
Good Luck!
Cheers!
DALE -
Hi, I recently upgraded my MBP (m2009) to Mavericks and now my 2nd HDD (internal optical bay) is no longer recognized. It was fine before upgrade and works fine when I hook up externally. Very strange. HDD cable appears fine. It does not show up in Disk Utility either. Appreciate any ideas. Thanks.
Hi, I'm back home. Here's the info:
#: TYPE NAME SIZE IDENTIFIER
0: GUID_partition_scheme *120.0 GB disk0
1: EFI EFI 209.7 MB disk0s1
2: Apple_HFS Mavericks SSD 119.7 GB disk0s2
Does this help?
Thanks. -
I yesterday installed the latest itunes upgrade to version 11.1.5.5. After doing so my computer no longer recognizes my cd drive Device manager states that windows cannot load the device driver, the device driver may be corrupted or missing. When I have tried to renew the driver it states the latest one is installed. I do not have the file afs.sys on my computer which is quoted as the file which causes optical drives to disappear. Any ideas
Hi, I've managed to get my CD & ipod working now but it wasn't easy. Maybe this will help you fix it.
This is what I did:
The problem: OS Windows 8.1 - was working ok with itunes (not sure which version). Upgraded to 11.1.5.5 and my old ipod stopped being recognised by itunes. As I had just bought a new ipod touch 5G I didn't pay too much attention however I soon realised that the new ipod wasn't recognised either. I uninstalled iTunes & reinstalled but that didn't fix it. I found a technote (see below) that says how to get get your ipod reconised. That worked but on a a reboot I realised that there was no CD drive appearing in windows.
It now works & this is what I did to fix it:
Went through the apple technotes on CD issues & looked a the Gear website
Looked for afs.sys file but didn't have that
The registry settings for device filters looked the same as the technotes
Device manager for CD said there were problems in the registry
I backed up the itunes folder (I was planning on a clean install & rebuilding itunes from scratch however most people want to keep their data)
I uninstalled itunes but that made no difference
I rolled back to the a system restore point that had been created not long before the upgrade to 11.1.5.5
The CD drive was now OK again
I went into Windows update and ran the updates that were available - one was for intel chipsets
I created a system restore point as a precaution
I found the registry key that is mentioned in the technotes to do with CD problems and device filters and backed it up separately as a precaution
I ran itunes (x64) 11.1.5.5
itunes asked me if I wanted to repair or uninstall - I uninstalled
I rebooted
I ran install for itunes 11.1.5.5
itunes installed ok & the CD was still there
ipods were not recognised
I followed the instructions http://support.apple.com/kb/TS1538 to update the driver
5. Verify that the Apple Mobile Device USB Driver is installed - For Windows Vista, Windows 7, and Windows 8
Update the Apple Mobile Device Driver
I now have a CD drive & iTunes recognises my ipod again - phew
Good luck -
My internal hard drive isn't being recognized on my macbook pro but when I put the HD in my Mac Pro (desktop), the desktop computer recognizes the HD. When I insert the installer CD on my laptop, it also doesn't recognize my hard drive. Please help! Thank you!
I've also been getting an image with the folder and question mark. I've tried everything on the apple support page but it doesn't seem to work either.Well, I tried all of your suggestions and they didn't work -- no surprise because I was trying to backup to my external c.d. disk. Duh! The application for the home is in the mail.
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My Apple Magic Mouse is no longer recognized, and I have good batteries installed correctly in the mouse.
Is the green light showing? Is it steady or flickering? You should try re-setting the SMC.
Intel-based Macs: Resetting the System Management Controller (SMC) -
I've tried all of the suggested solutions, but I still can't get my cd drive recognised on my laptop. If I delete the driver and reboot, the cd drive appears, but as soon as the driver automatically installs, the driver disappears into the Q: drive, which is not accessible and neither is the CD drive
I had the same or similar problem after installin iTunes 11 on my Acer Laptop with Vista. The new iTunes ran but I
completely lost access to my CdRom/DVD drive. Error Code 19 was displayed in Windows Device Manager. Found out
this is more widespread of a problem than expected. After trying several forum recommended fixes, the Only thing that gave me back my CdRom drive was doing a Windows Restore to a date prior to iTunes 11 install. I got my drive back but it also restored me to the prior 10.0.7.21 vers of iTunes which no longer worked due to missing files. iTunes help
recommended a Reinstall. I am reluctant to do that for several reason. That's where I am at for now until I find out if there are any other risks for using iTunes 11 vs. Registry Errors vs. Losing access to my CdRom drive. Brad -
I have an imac 2009 the disk drive is damaged and I have lost the passwords I need to reset passwords I tried booting with a macosx disk from an external hard drive but did not read the drive how else can I reset password ?
I have a 2012 mac book pro can I use that to connect with firewire and load osx that way? and how woudl I do that?
Thanks so much!To what password are you referring? Do you mean your user account's admin password? Or do you mean the master password for File Vault or do you mean a Firmware Password?
For an admin password:
Forgot Your Account Password
For Snow Leopard and earlier
Mac OS X 10.6- If you forget your administrator password
For Lion/Mountain Lion
Boot to the Recovery HD:
Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
When the menubar appears select Terminal from the Utilities menu.
Enter resetpassword at the prompt and press RETURN. Follow
instructions in the dialog window that will appear.
Or see Reset a Mac OS X 10.7 Lion Password and
OS X Lion- Apple ID can be used to reset your user account password.
If you cannot do the above then try this:
1. Boot to Safe Mode by restarting and after the chime press and hold down the COMMAND-S keys until a black screen with white type appears.
2. At the prompt, type the following commands pressing return after each command line:
/sbin/fsck -yf
If you do not receive a "Filesystem OK" message then repeat this command until
you do. If after seven tries you still do not receive a "Filesystem OK" message,
then the system is corrupted and needs to be reinstalled.
mount -uw /
cd /private/var/db/netinfo
mv local.nidb local.old
rm ../.AppleSetupDone
shutdown -r now
The second-to-last command above will cause OS X to think that the operating system is newly installed, and when the new owner starts up the computer it will send him/her to the startup wizard where he/she can start a new user without reinstalling.
This last method does not actually change a password. It simply removes the user accounts and lets you create an initial admin account as if the computer were new out of the box.
How to reset the OS X password without a startup CD:
Reboot into Single-user Mode. Enter the following and press RETURN after each command line
1. Type fsck -fy
2. Type mount -uw /
3. Type passwd <username>
I have never tried this method myself. -
I had installed Adobe Photoshop on my macbook but had to erase the drive and lost the install files etc....how can I reinstall it?
Photoshop version?
Benjamin -
On version 10.5 and was trying to move my itunes music to a larger drive. I had issues and moved it all back to the original drive. Now I see all the music in itunes but when I "explore" the drive many subfolders for my individual albums are missing. Help
really??
Yes, really, I'm sorry to say.
is there anything i can do about it??maybe create another account?
Sorry, but there is nothing you can do about it. There's no place where you could create "another account" that would give you any greater access to media. The content owners do not allow cross-border sales, so you cannot open an account in another country's iTunes Store. So until such time as Apple is able to obtain the necessary licensing and decides that it's practical to open an iTunes Store on your country, I'm afraid that you will not be able to purchase music, videos, or movies from an iTunes Store.
There is only one possibility for you: if what you're looking for are only podcasts, you may be able to find the podcast you want directly from a web site. Apple doesn't host the podcasts, they only link to them, so the podcast you want may be available from another source. You'll have to do a web search and see if the podcast turns up.
Message was edited by: Dave Sawyer -
Upgraded to OSX Lion 10.7.4 & optical drives are no longer recognized
HELP!!
I have a MacPro 1,1 with a 2 x 2.66GHz Dual-Core Intel Xeon and I just upgraded to OSX Lion 10.7.4. Upon upgrading my system stopped recognizing the two optical drives I had installed. Is there a patch or are there drivers that I can download to fix this? Has this happened to anyone else? I was prepared to lose access to some older software but not my optical drives!!!
When I do a "system report" through "About this mac" both of the drives are listed but they dont show up on my deskop. I have an Optiarc DVD RW AD-7170A and a TSSTcorp CDDVDW SH-S202NNearly the same identical question on another thread yesterday.
First things to try doing are zap PRAM and / or Reset SMC.
That usually is all that is needed, and on your Mac there is a physical SMC button on the logicboard above PCI slot #4 and access you have to remove card if you have one there, and remove drive #4.
Otherwise hit power button for 8 seconds with the power cord removed along with other cables and devices then reconnect and do a normal power on. -
My DVD drive is no longer recognized.
For the past few months my dvd drive would not open when I used the eject disk function. A few times I went into the startup menu and ejected the disk manually. Now the dvd drive is not even recognized by the computer. This dvd drive is the original and my G5 is at least 5-6 years old. Should I replace the dvd drive or is this a software issue?
Hi birdman1999, and a warm welcome to the forums!
It is very likely it is gone, I've not had an Optical in the last 8 years that lasted that long myself.
Does it not show up even in Disk Utility or System Profiler?
Does it boot off the Install Disc if inserted and holding the c key at bootup?
Here's some options for replacement...
http://eshop.macsales.com/staticpages/Framework.cfm?page=superdrive/sdl_powermacg5.html -
New problem...SSD drive is no longer recognized
OK, I was having the memory issues so I went out and bought new memory that is supposed to be compatible (GSKILL 2x4 MB 1333 DDR3), and now I have a brand new problem. My SSD is no longer recognized, so I can't boot my OS. I've tried swapping ports, swapping cables, cleared CMOS...I even put the WINDOWS 7 Disc in to see if it would find the drive in the install screen, but it says no hard drive found.
Anybody know the issue I may be having now?I had a similar issue, my BIOS wouldnt recognize my Intel X25 after a blue screen in AHCI mode.
In the BIOS I had to switch the controller type to Standard IDE. This made the drive visible again but to make it operable under AHCI, I had to use a Hex Editor from a DOS Boot Disk, and manually erase the first few sectors of the drive.
Then I could switch the controller back to AHCI in the BIOS and repartition/reinstall Windows - Until the next blue screen .
Obviously, doing this erases the MBR, allocation tables and partition table, and therefore makes ALL data on the drive inaccessible. -
Wow, this is frustrating. I'm really starting to regret purchasing a Mac.
I've already had a number of problems trying to get my OWC Mercury Elite Pro external drive to work correctly - but I really don't think that the problems are from the drive. Once I finally get back to the files on it - the files seem fine. It's getting the MBP and Time Machine to use the drive correctly.
I already gave up using the eSATA Express Card that I was hoping to use with this drive. It was very unstable - TM wouldn't have much to do with it.
Now I've been using the drive via FW800 with good results... until today. I hadn't used the MBP for a couple days. When I woke it up, the drive (2 partitions) was no longer mounted. I turned it off/on, unplugged/replugged and eventually got it mounted again. However, Time Machine would fail trying to back it up, giving a familiar error message - something about not being able to create the backup directory.
I tried to eject it, but the Mac said that it was in use. No programs were running.
I waited.
I tried to turn off TM. Still said the drive was in use and couldn't be ejected.
So I restarted my MBP.
Now the drive doesn't show up AT ALL. I try turning the drive off, plugging in different cables, USB, ... nothing. Disk Utility doesn't see it as a unmounted drive or anything.
This is serious. A few crashes happen now and again... but consistently loosing data like this is unacceptable.
Does anyone know how I could trick this thing into reading my drive again?This all sounds worrisome. You might want to entrust your data to a different drive. This one may be working intermittently. S.M.A.R.T. status is not supported on an external drive, so there is no way to check that.
Maybe the drive was getting hot, and being off for several hours allowed it to cool off. But I would worry about it. Drives can work intermittently before failing.
If you are really running 10.5.5, you should have no problem changing the disk in Time Machine. If you are running 10.5.6, you might run into a weird permissions problem, which has been discussed in the Time Machine forum.
Good luck! -
External Drive is no longer recognized by Macbook
I have this external drive....
http://www.amazon.com/Western-Digital-Passport-Essential-WDME2500TN/dp/B0012GK3M Q/ref=sr11?s=electronics&ie=UTF8&qid=1280159206&sr=1-1
It is about 60% full of music/pictures/documents that are NOT on my Macbook, therefore I use it regularly.
Every once in a while, I accidentally remove it without properly ejecting first. But I guess I did it one too many times because now the computer will not recognize it at all.
To insure that the drive wasn't corrupt, I plugged it into a PC. It worked fine. The files are all there and were completely accessible. But as soon as I plugged it back into the Mac, it won't show up.
When I try a Disk Utilities repair, I get the following message:::::
FIRST AID FAILED
Disk Utility stopped repairing “My Passport” because the following error was encountered:
The underlying task reported failure on exit
Verify and Repair disk “My Passport”
** /dev/disk1s1
** Phase 1 - Read FAT
** Phase 2 - Check Cluster Chains
** Phase 3 - Checking Directories
Unable to read directory (Input/output error)
Error: The underlying task reported failure on exit
1 non HFS volume checked
1 volume could not be repaired because of an error
I have NO $$$, so telling me to purchase a $30-100 program will not help me AT ALL. I'm looking for solutions that will not effect my wallet, even if they take all day to complete.
What can I do????????Ok. Just to set one part straight- I doubt the problem came from unplugging your drive without ejecting. This usually isn't a problem unless files are writing or in use when you do it, but ejecting is a safe way to avoid issues.
Try force-mounting the drive in terminal by using the following commands
*mkdir /Volumes/yourdrivename*
this command should give you the location of the drive on your computer. (It should be something like disk2 or disk1s3) Then type the location into:
*mount /dev/yourdrivelocation*
Whether or not this works, follow up this step by ejecting the drive and unplugging and plugging it back in. This worked for me when I was having this issue.
Also- are you able to backup and reformat the drive? This would be a good thing to try if other attempts have failed.
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