My printer keeps going off line with my network. have to set everything up every few minutes.

After getting my HP photosmart 5510 all in one printer setup on my wireless network and setup for eprint, 2 problems occurred.  The printer keeps jumping off of the network, and I have to set everything back up again.  Also, even with eprint still completely set up, none of the emails that I send are printing out???
Please Help

For those who are experiencing ongoing issues with their web services, you can attempt to try the following steps that may help resolve your problems.
1.)    Completely shut down your printer and restart it
2.)    If you have prints that have not printed, log into ePrint Center (or create an account if you do not have one) and then look for your printer status. If printer status is green but you still have pending jobs, delete the pending jobs one at a time (Starting with the oldest first). There may be a print job stuck in the queue that further restricts other jobs from completing.
If option 1 or 2 above still doesn’t work, removing web services and re-adding web services will cause the printer to reattach to the cloud.
Please note that if you attempt option 3, you will get a new eprint email address (and lose your custom one with no ability to get it back) furthermore, you will need to re-add your printer back to your ePC account.
I am an HP employee

Similar Messages

  • Wireless Printer keeps going off-line

    I have an HP Officejet 6700 Premium - Print/Fax/Scan/Copy/Web Printer
    Serial No:  [edited Serial Number by Moderator]     -   Product No CN583A  -  FPU No 64001
      I have a Network set up - Connected to this Network is:  1. Sony Vaio Laptop - Operating on Windows 7   2.  Apple  iPad Air  3.  Apple iPhone 5 and  4.  The Officejet Printer mentioned above
    I am using the Mweb Fon Router - Wireless-N VDSL Modem/Router (802.11n)
    I also have a ZyXEL Wireless Extender N300 - also supplied by Mweb  that extends the signal to the other end of my house.
    I have several different things happening as follows:
    1, Sometimes the printer goes off-line completely and I have to search for the Router and re-enter the password to get it online again
    2.  The Printer sometimes says it is on line, but my laptop cannot connect with the printer and I also cannot get a Scan connection either
    3.  Sometimes when I cannot print from the Laptop which is saying the printer is off-line, if I go through my iPad/iPhone  I can print.
    4.  Sometimes I cannot print from any of my devices as there is no connectivity at all even though the printer says it is connected.   
    5.  I have to continually re-boot my laptop and I can print for a while then, but the connection is lost again after a short while.
    I have downloaded your HP Print and Scan Doctor and run the program which does repair it for a while, but it still goes off-line again after a short period of time.
    Please can you advise me of a solution to these problems, it is really agravating to keep having to re-boot to get the printer connectivity back, especially if this happens when you are banking online and want to print a proof of payment!!!!
    Would my printer be faulty, if so should I send it back under the Guarantee which is still valid until the 5th January 2015
    Please advise me of a solution as soon as possible as I am getting very frustrated with this situation.

    Hello all, and welcome to the HP Forums.
    I understand there are connection issues afoot.  I would love to try and help you, but I do need a little information first. I am linking a few HP Support documents below that will show you how to find your product number. Also, please include which operating system you are using. Also, if you're using Windows, please include whether your operating system is 32-bit or 64-bit. With this information and the product number we can provide you with accurate information.
    How Do I Find My Model Number or Product Number?
    Mac OS X: How Do I Find Which Mac OS X Version Is on My Computer?
    Which Windows operating system am I running?
    Is the Windows Version on My Computer 32-bit or 64-bit?
    Please let me know, and thaks for posting on the HP Forums!
    Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
    Jamieson
    I work on behalf of HP
    "Remember, I'm pulling for you, we're all in this together!" - Red Green.

  • B110 wireless printer - keeps going off line in windows 8

    Hi - Since supgrading to windows 8 I've had probelms with my wireless printer (B110) and the fact that it keeps going off line. I've now ried removing and re installing usng latest drivers. During installation I get the message that printer rediscovery problems detected. You Pc may not be able to track on line status changes of your printer. If you are using firewall software verify that UDP port 427 is unblocked from your printer at 192.168.2.4 to your pc.
    Following windows 8 help I've gone to firewall inbound rules and triesd to enable udp port 427, without much success. On the new inbound rule wizard , I choose the port option then the udp option and then the specific port option and enter 427 . This eems to having no impact but if I'm being honest I've not much of a clue on what I'm doing.
    any help much appreciated

    While I am researching your Belkin router, I would like to add that you will want to set a static IP for your printer. The green checkmark in your Printer's folder just means it is your default printer and has nothing to do with whether or not it has an IP address.  You have to go into your Wireless Menu on the front of the printer to "View Wireless Settings" or print a network configuration page at that exact moment it is not communicating.  You are not looking for "No trouble found." Sorry I wasn't more specific but you are looking for an IP address or URL like 192.168.1.5 or 10.0.0.5 etc.
    Was the above document I provided any assistance?  That has very good information to help clarify the instructions I am giving up because I really want to help you but I will need a bit more information.  
    Here is a link to really good instructions on how to set a static IP which I think will completely resolve this problem for you.
    --How to Set a Static IP in a Photosmart Printer-- 
    Let me know if this helps.
    Don't forgot to say thanks by giving "Kudos" if I helped solve your problem.
    When a solution is found please mark the post that solves your issue.
    Every problem has a solution!

  • TS3276 All accounts keep going off line, quitting Mail fixes the issue

    All accounts keep going off line, quitting Mail fixes the issue.
    I have 3 Gmail, 1 hotmail and a yahoo. Al go off line with a little alert symbol next to them.
    If I select take all accounts on line nothing happens.
    Email delivery stops.
    To fix this, I quit Mail and re launch it. That fixes it.
    It's realy annoying.
    Any ideas?

    I have the same problem - it started when I upgraded to OS X 10.8
    I thought subsequent releases may help, but I'm now on 10.8.2 and no joy.

  • Mail keeps going off line

    Ever since I got my iPhone my regular mail keeps going off line. I click to put it back online but that doesn't work. The only way I can get it back up is to restart my computer. Anyone else have this problem?

    Hi Brenda,
    Not much to go on so far, but let's start with this...
    "Try Disk Utility
    1. Insert the Mac OS X Install disc, then restart the computer while holding the C key.
    2. When your computer finishes starting up from the disc, choose Disk Utility from the Installer menu at top of the screen. (In Mac OS X 10.4 or later, you must select your language first.)
    *Important: Do not click Continue in the first screen of the Installer. If you do, you must restart from the disc again to access Disk Utility.*
    3. Click the First Aid tab.
    4. Select your Mac OS X volume.
    5. Click Repair Disk, (not Repair Permissions). Disk Utility checks and repairs the disk."
    http://docs.info.apple.com/article.html?artnum=106214
    Then try a Safe Boot, (holding Shift key down at bootup), run Disk Utility in Applications>Utilities, then highlight your drive, click on Repair Permissions, reboot when it completes.
    (Safe boot may stay on the gray radian for a long time, let it go, it's trying to repair the Hard Drive.)
    If perchance you can't find your install Disc, at least try it from the Safe Boot part onward.
    How do you connect to the Internet, and do Browsers quit working at the same time Mail does?

  • My imac mail keeps going off line and can't send out emails even when it when it comes back on line for a short while

    Need help in getting rid of this annoying pop up problem. All my Inbox keeps going off line. Comes back very intermitently.

    That can't be it if it is working intermitently.
    Actually, more often than not, this is caused by duplicate entries in either Mail's Outgoing SMTP servers, or in Keychain.
    Open Keychain Access in Utilities, use Keychain First Aid under the Keychain Menu item, then either check the Password under that item, change it/them, or delete it/them and start over.
    Resetting your keychain in Mac OS X...
    If Keychain First Aid finds an issue that it cannot repair, or if you do not know your keychain password, you may need to reset your keychain.
    http://support.apple.com/kb/TS1544

  • Mail accounts keep going off line since Mountain Lion upgrade

    My iCloud accounts keep going off line after a while. When Mail asks me if I want to take my accounts online (after pressing the exclamation triangle) nothing happens. The only way to get my accounts back online is to close and reopen Mail. Any thoughts?

    It might be worth pointing out I get the error message "The server returned the error: The server “p04-imap.mail.me.com” cannot be contacted on port 993.".
    I've tried having Use SSL checked and unchecked but it doesn't seem to help. The only thing that solves it is closing and reopening Mail.
    Finally it would now appear that it only happens after the mac has been woken from sleep.

  • IE keeps going "Off Line"

    IE keeps going "Off Line" and asking to connect.or attempting to go to "WirelessManagerRasConnection".  This happens when connected to 80211 at office and at home as well as when connected to ATT wireless wan.  My other toshiba laptop never has any problem staying connected to eiterh of the 80211 networks (it does not have an ATT card).
    This is constant and unberable, please help,

    If you go to Internet Options > Connections are there any DFU connections listed? Do you have "Do not select connection" selected?
    You might have to use you imagination regarding the translations as I don't have an English system at hand, but hopefully you'll see what I mean. 
    Andy  ______________________________________
    Please remember to come back and mark the post that you feel solved your question as the solution, it earns the member + points
    Did you find a post helpfull? You can thank the member by clicking on the star to the left awarding them Kudos Please add your type, model number and OS to your signature, it helps to help you. Forum Search Option T430 2347-G7U W8 x64, Yoga 10 HD+, Tablet 1838-2BG, T61p 6460-67G W7 x64, T43p 2668-G2G XP, T23 2647-9LG XP, plus a few more. FYI Unsolicited Personal Messages will be ignored.
      Deutsche Community     Comunidad en Español    English Community Русскоязычное Сообщество
    PepperonI blog 

  • Render files keep going off-line

    OS 10.5.4 FCP 6.0.4
    Deleted prefs file, but everytime I quit and relaunch FCP, the files I rendered out previously are offline.
    I reset all scratch disk locations still getting same results.
    Anyone have a suggestion?

    Could be a problem with the drive that the renders reside on. Do a repair on the drive using the disk utility. Get DiskWarrior and run that on the drive. Repair permissions.

  • Help. Does anyone know why my voice-over tracks go keep going off-line?  Im not deleting anything

    After voicing my project, I reboot the system so it would burn my DVD.  I come back to the project and the first two voiceovers are in red(meaning offline)?
    Thank you for your help.  Jeff

    I would check your drive with Disk Utility. Maybe it needs to be repaired?

  • I have a new computer with Windows 7. Transfered files from old to new with no problem, but Firefox has been crashing every few minutes for the past week. What should I do? Thanks

    Updated plug ins but didn't help.

    https://support.mozilla.com/en-US/kb/Firefox%20crashes#w_get-help-fixing-this-crash
    Type '''about:crashes''' in the URL bar and hit Enter. <br />
    Click the hyperlinks to bring up the Crash Report pages and copy'n'paste the URL of each of those reports into the message box here. We'll see if we can help you figure out what is causing those crashes to happen.

  • Alarm keeps going off on 3GS

    My wifes 3GS's alarm keeps going off constantly. There is no alarm set on the phone but it keeps going off dozens of times a day. She has tried the soft reset with no luck. The constant alarm is killing her battery life. Any ideas?

    Have you had a quick look through the forum for all the other posts regarding this, or read the newspaper or watched TV in the last couple of days?
    Please do a serch and join one of the other hundreds of posts on the same subject rather than starting a new one.
    http://discussions.apple.com/search.jspa?objID=c201&search=Go&q=alarm

  • Suddenly during printing my printer HP Photosmart 6510 goes off line

    My printer HP Photosmart 6510 goes off line during printing. This happen every 10 minutes and I have to re-install the printer to be able to print. My former HP Photosmart printer did not behave like this. How can I avoid my printer to go off line all the time?
    1. Product Name and Number
         • HP Pavilion dv6 Notebook PC
     2. Operating System installed (if applicable)
         • Windows 7 64-bit
    Best regards,
    Lena Sehlin

    It sounds like the router's DHCP may be changing the IP address too frequently for the printer software to keep up with it.
    I recommend setting a static IP address as it resolves many network issues with printers in general.
    Follow step 6 in this document from HP.
    ↙-----------How do I give Kudos?| How do I mark a post as Solved? ----------------↓

  • My wirless Hp printer will not work it goes off line when I push print

    I have just installed anew Hp D110 printer with wireless capabilities ,, It goes off line every time I attempt to print and error msg says it doesnt work with Firefox 3. but it worked right after I finished installing it on my computer then the next time the msg said it was off line .

    See this: <br />
    http://kb.mozillazine.org/Problems_printing_web_pages

  • LaserJet Pro 200 Goes Off-line

    My Pro 200 routinely goes off-line when not in use for a period of an hour or so, and requires a restart to bring it on-line. How do I eliminate the off-line issue?

    Hello orenda,
    Welcome to the HP Forums!
    I understand your Laserjet 200 Color MFP goes offline when not being used. I will do my best to assist you! First, I need to find out your operating system on your computer? Windows or Mac?
    How is this printer connected? Wireless or USB?
    If your printer is connected over a wireless network, then follow this HP document on Printer Does Not Maintain a Wireless Connection. Try assigning a static IP address, which will help with the printer going offline.
    Please post your results, as I will be looking forward to hearing from you. Have a great night!
    I worked on behalf of HP.

Maybe you are looking for

  • PPOME: Unable to assign the master cost center

    Hi, When I am trying to assign the common cost center to an Organizational unit under transaction PPOME I am unable to do that as there are employees that belong to different company code. Can you please help to assign the common (single) cost center

  • Bookmarks Internet Explorer 8

    Hi folks, many users of our BI 7.0 web reports are using IE 8. Everthing seems to be working fine except setting bookmarks. Bookmarks are stored in the system, but there's no way accessing them easily. Before, the user was prompted to store the bookm

  • Ad-hoc query designer support end?

    Hi Colleagues, We need use Web Query Designer (Ad-hoc Query Designer) tool at BI 7.0 version. So, we've heard that SAP leaves mantain Web Query Designer tool, could you confirm us it? If it's true which other choice you offer us? Regards Raul.

  • Some useful info about TV codes for black remote h...

    Hi, apologies in advance if somebody has already posted this information, but for those people (myself included) who have tried in vain to find the correct code to enable you to use your handset to operate your television - put an extra zero in front

  • Add several times a component

    I want to add many component on a JPanel. Many components have same text. For moment, I am adding all components with a For and the good text. I would like to create a fixed number of component with text I want, and add only these components. But I d