Need a function module to read some std. fields in service process in CIC

Hi All,
    Process is -
> user creating service process doc. in/from CIC (win client). SAP CRM 3.1 Version.
Under service document's interaction record there are few fields (category, priority, reason, status, result). Using FM: crm_order_read, am able to read/find category, priority & status. But am not able to read/find reason & result. Can you please help me for this which function module i need to use. Or is there any other method is there to find out.
Sunil

Hi Sunil,
You would find the reason data in ET_SERVICE_OS output parameter of CRM_ORDER_READ.
Go to ET_SERVICE_OS ->OSSET ->SUBJECT-> CODEGRUPPE, CODE, KURZTEXT, CODETEXT.
Hope this helps!
Regards,
Saumya

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