Office 2013, after windows/office updates recently, pdf add-in no longer works

We have a user who has Windows 7 Enterprise 64-bit, Office 2013 (32-bit) and Adobe Acrobat XI Pro.  They used to be able to "save as pdf" from word, but can no longer do it and gets the error "word is running into problems with the 'acrobat pdfmaker office com addin'add-in.  If this keeps happening, disable this add-in and check for available updates.  Do you want to disable it now?"
They disable the add-in and are still able to 'save as' and then choose PDF in the pull down menu in word/powerpoint, but has anyone else had this issue?  I'm not sure if this is a question for the adobe folks or the microsoft folks, but it is annoying.  We've already run the Office repair and the Adobe repair but this had no affect.

Hey rachell71266154,
Could you please let me know what exact dot version of Acrobat XI are you using.
You might choose 'Check for Updates' option under the Help menu to use the latest patch of Acrobat.
Please refer the KB doc link mentioned below and try out solutions to enable PDFMaker add-in in Word:
PDFMaker unavailable | Office 2007, 2010, 2013 | Acrobat 9, Acrobat X, Acrobat XI, Acrobat DC
Let me know if this helps.
Regards,
Anubha

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