Office 2013 and the KB3001652 update

I am using a click-to-run version of Office 2013 on my 64-bit Windows 7 SP1 system.
I do not allow Windows to update my system automatically.
Unless there is a good reason to do it more frequently, I use Windows Update every month to update my system manually.
For the last three months (February, March and April 2015), Windows Update has offered KB3001652 (update for Visual Studio 2010 Tools for Office Runtime) as an important update.
At first, I didn’t know why this update was being offered.
I don’t have Visual Studio 2010 installed. But I later learnt that Visual Studio 2010 Tools for Office Runtime comes as part of Office 2013, so KB3001652 appears to be a legitimate update for Office 2013.
However, I have still not installed the update.
I have the following queries:
Having installed a click-to-run version of Office 2013, I expected ALL updates to Office 2013 to be done automatically in the background.
In fact, I’m sure I read somewhere that no updates would come through the Windows Update route.
So why has this update come through Windows Update?
Does anyone know whether the KB3001652 update to Office 2013 will eventually be done as an automatic update in the background?
If you inspect the April updates to Office 2013 in support.microsoft.com/en-us/kb/3050766, the highest numbered individual update is still only KB2965279, so it might be a few months yet before KB3001652 is included (assuming it will be, of course).

Same problem here!. Giving the computer network access allows the control to be populated. Then I disabled and restarted and it seems to be ok....

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I am having problems interacting with Microsoft Office programs since the last update:cannot create a pdf through the 'print' menu in exel and both Word and Exel docs sent in Mac Mail end up being received as .dat files.

I am having problems interacting with Microsoft Office programs since the last update:cannot create a pdf through the 'print' menu in exel and both Word and Exel docs sent in Mac Mail end up being received as .dat files.
Both these situations have cropped up on my MacBook Pro since the last update.
Thanks for your help.
Cheers
Bob

The 'Winmail.dat' problem has been extensively covered in these forums, I would search for that (a Google search works well) and unfortunately I have not seen the pdf print problem before, but assuming the software is current and functions normally (other than the pdf print problem) I have no suggestion other than the obvious (but time consuming) re-installation of Office.
I wish I had more

Is it time yet for Microsoft to "Recall" Office 2013 and provide anyone who has a 2013 license a replacement Office 2010 license?

The interface is terrible and can't be changed. Every application in the suite locks up/crashes nearly constantly on any machine it is used on. The activation process is terrible and wastes hours of any support/IT dept's time. From a 'privacy
standpoint', the software is seemingly criminally intrusive. It is clearly a product that should never have been released and is so far from functional that it can't be repaired by any 'service pack', 'hotfix', or 'patch'. It needs to be completely
scrapped.
The only 'redeeming quality' of this software is that the guy who was in charge of creating it is gone from Microsoft. (Unfortunately, he is now President Obama's appointee for running the attempt at repairing the 'healthcare.gov' website...
out of the frying pan... )
When the software is installed using one profile (domain or machine account) and a different profile tries to use the software, it requires 're-activation' - which often fails because the software believes it has been installed multiple times. (This is particularly
frustrating because it has to be installed by an administrative user, but most of the time, the person who 'uses' the software is not the 'administrator' - so it is almost always being 'installed' using one profile and 'used' using another profile).
The necessary intrusion into privacy created by the requirement of a "Microsoft Account" to use the software is seemingly criminal.
The tracking of, and installation of licenses is absolutely ridiculous.
An example:
Many of my clients have many users and many computers (up to 75 or so).
I could create a "Microsoft User Account" for each 'user', but these machines get moved between users, and the software license is tied to the 'machine' and not to the 'user' so as soon as that happens, the licenses and the users are no longer
in line and become impossible to track.
I could create a "Microsoft User Account" for each 'computer'... and I can't even count the ways this would be a nightmare to try to track.
I actually did that up front for one client, and created Exchange email boxes for each computer so that "prove you are really you" emails from Microsoft could be received managed, and responded to, and passed out second usernames and passwords
to all of the users so they could "log-in" to their Office 2013 software, and created a database of the 'computer usernames and passwords' so I could track this... unfortunately, this confused the users (as it rightfully should) so they would change
the passwords for their computer's 'Microsoft User Account' thus locking me out and invalidating my database, ... and... CLUSTERF#%K!!!
As a 'best - worst case', I have had to create a single 'Microsoft User Account" for each of my clients' businesses so I can install and activate Office 2013 products. This is a whole new set of "Awesome Stupidity".
Now, I can put a new computer into a client's office and install their new license key for their oem Office 2013, and it shows up in the 'business's Microsoft User Account'. Then when I give the machine to the user, I get to 're-activate' the software
(hoping that it doesn't tell me to piss-off - which happens about 40% of the time. This is a process that can only be described as a "feat of engineering created by a group of monkeys whose former jobs included 'janitor at MAD magazine headquarters'
or 'beer-pong referee').
It starts with two hours of pressing phone buttons and ultimately talking to someone who tells me "yeah, nothin' I can do about that I'm just here for product activation" (which, incidentally, is done by machine until you pass through MS's ridiculous
labyrinth of repetitious keystroking until the machine is convinced you are just too stupid to punch in the right numbers and allows you to talk to a person... who then asks you for the exact same set of numbers and repeats back the exact same responding set
of numbers and acts dumbfounded when it still doesn't work - since it didn't work the first six times you punched or said it into the phone) followed by "I need to send you to the support group... but because it's 6:30 pm (in a process you started at
3:00pm) they are gone for the day and you'll have to call back on Monday morning"
At some point in the process, you get to log into the "Microsoft user account" and 'roll the roulette wheel of stupidity' by trying to activate the right software from a list of 40 different lines that all say "Microsoft Office 2013 Home and
Business oem", but none give any indicator or differentiating factor like for instance: license key, date installed, license key last 4 digits, mother's maiden name, phase of moon when software was first activated, color or type of blood of the user's
paperboy's dog's previous owner... NOTHING... RANDOM FREAKING STAB IN THE DARK - pick one, any one, hope its the license you are trying to install onto this machine, 'cause if not, you very well may kill the product on some other machine.
So through the process, the lucky support staff person gets' to waste roughly an hour and a half on average for every Microsoft Office 2013 installation. I have actually had to start telling my clients that they are going to likely have to pay an extra
$100 or so per machine in order to get their new Microsoft Office software which comes on their new computer activated - that number tends to work out roughly accurately - except that it is a terrible way of trying to 'please a client'.
Oh,... and did I mention... "THE SOFTWARE CONSISTANTLY FAILS"!?!
A client tries to open a document that they have been using for 8 years and Excel doesn't say "Hey, I don't know how to deal with some element of the file that you put in here using Excel 2003, or Office 2010 (both products, by the way, which worked
great) - no... instead,... it crashes. Doesn't really do any damage to the file it choked on, but the work you'd been doing on three other files which you also had open,... yeah,... that work is gone.
Yeah,.... over time, I have developed a pretty consistent spiel for client's needing new computers that goes over how absolutely terrible Office 2013 is, and explains that our options are further limited by Microsoft's yanking of all Office 2010 or previous
products from market availability, and explaining the merits of both LibreOffice and OpenOffice, as well as their drawbacks. I also have a strangely static response explaining how "larger companies are not burdened by these issues because they are
able to use MOPL which allows them to downgrade their productivity software to Office 2010 so they can continue to function happily, but this is really not a cost effective solution for smaller companies who primarily buy oem Office products with their replacement
computers".
Unfortunately, many clients still decide they want to go with Office 2013 because they apparently believe "it really can't be that bad". The value in my 'presale descriptions' are only really realized when they come back to me a week, two
weeks, or up to a month after the new machine is in place and say "wow,... you were right". The place I am left open for any further problems is when I don't impress upon them beforehand just HOW BAD OFFICE 2013 REALLY IS. In that case,
they still come back to me as though I have done something wrong foe selling them this piece of $#!% software and I have to remind them of our previous discussions.
Strangely, far too few heed the warnings and buy the software anyway - but the discussion has saved many clients the costs of Microsoft Project, because the discussion of LibreOffice and OpenOffice nearly always leads to at least a small philosophical conversation
about 'Open Source Software' in general, and my absolute favorite descriptive analogy in that discussion is to compare Microsoft Project at $600 v. ProjectLibre at $0 - and then further describe the costs of licensing and implementing the associated back-end
server solutions, etc.
This is a saving grace for me, because even though the client has been saddled with Office 2013, they have also saved substantially on Project and it is a rare (but granted, not absolutely absent) occasion that ProjectLibre is lacking some feature or function
that they actually need or want to use - and on those occasions, finding out has cost them absolutely nothing in software purchases.
Its not surprising, I suppose, that clients have grown to accept Office as a required 'cost', but still choke heavily on the price-tag of Project every time they have to buy it. The interesting thing to watch over the coming couple of years will be
'how many businesses stop accepting MS Office as a 'required cost' due to the failing of the software itself and the fact that most are being burned, at least once, by purchasing the software "against technical advice" and are learning, merely by
virtue of HOW BAD Office is, that there are other options out there that both cost less and work better... I mean,... LOTS BETTER.
How many businesses that are used to accepting the cost of Microsoft Office as a cost of doing business will be moved over to open source options and satisfied by them by the time Microsoft releases its next version - which will, presumably work - such that
they will no longer justify the cost of Microsoft's offering even if it is 'superior' to the open source offerings because the open source offerings are plenty sufficient and include a price tag of $0 and an installation/implementation time that is much, much
shorter than Microsoft's offering.
If Microsoft doesn't make some dramatic reparations, and do it soon, I expect their market share will be reduced in this area by a very significant margin.
I am suggesting either a 'Complete Recall' of Office 2013 including an 'uninstall 2013/install 2010' process driven by the automatic update engine, or at the very least, a free and easy downgrade rights offering for anybody who has already purchased 2013
and anyone who purchases it between now and the time the next "functional product" is released.

I understand the inconvenience you are experiencing when working with Office 2013.
If you have any feedback about Office 2013 product, click the and submit to Microsoft.
Microsoft will decide how to fix the problem for all customers.
For the activation mechanism, it intends to protect customers of their rights and interests.
For a retail version of Office, if it was purchased with a disk, Microsoft account is not necessary during the installation.
For volume license of Office, refer to the following link to deploy Office suites can be much efficient:
http://technet.microsoft.com/en-us/library/cc178982.aspx
For the problem Office 2013 keep crashing, check the following link to check:
http://support.microsoft.com/kb/2813143/en-us
http://support.microsoft.com/kb/2758592/en-us
Thanks,
Tyor Wang
Forum Support
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help.
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CTR programs (Office 2013) and WSUS

I want to take issue with Microsoft on this inability to update Office 2013 using Windows Server Update Services. We purchase computers with Office 2013 pre-installed which features the click to run (CTR) version. While WSUS can download office 2013 updates
they don't get installed to the client machines. Only way for these systems to stay updated is to allow the update function in the office program.
Whoever designed this feature and ok'd it should be fired. What is an organization supposed to do when they have hundreds or even thousands of computers tying up all the network bandwidth downloading office 2013 updates? I can't believe the designers never
considered this to be a problem in the office environment. I expect to see this SEVERE problem corrected in a future patch.
There's big money for Microsoft to be made with their Office software suite. It is I.T. administrators like myself that influence purchasing decisions. If this problem is not changed, I along with many other administrators will be making every effort to
use alternatives in the future.

I want to take issue with Microsoft on this inability to update Office 2013 using Windows Server Update Services. We purchase computers with Office 2013 pre-installed which features the click to run (CTR) version.
And the Click-To-Run version is a cloud-based Software-As-A-Service and is updated by the service provider, not the end user.
Only way for these systems to stay updated is to allow the update function in the office program.
Exactly! That is the inherent design of Software-As-A-Service.
What is an organization supposed to do when they have hundreds or even thousands of computers tying up all the network bandwidth downloading office 2013 updates?
You assume that the computer are actually downloading updates.
I expect to see this SEVERE problem corrected in a future patch.
There's big money for Microsoft to be made with their Office software suite. It is I.T. administrators like myself that influence purchasing decisions. If this problem is not changed, I along with many other administrators will be making every effort to
use alternatives in the future.
Sigh.
Lawrence Garvin, M.S., MCITP:EA, MCDBA, MCSA
SolarWinds Head Geek
Microsoft MVP - Software Packaging, Deployment & Servicing (2005-2013)
My MVP Profile:
http://mvp.support.microsoft.com/profile/Lawrence.Garvin
http://www.solarwinds.com/gotmicrosoft
The views expressed on this post are mine and do not necessarily reflect the views of SolarWinds.

Office 2013 Pro - Error Message - I cannot set Office 2013 as the default mail client

I have a number of PCs on a single domain in the same office all running Windows 7 Pro. Some at 64 bit and some are 32 bit depending on their age.
My issue is that on upgrading from Officer 2010 Pro to Office 2013 Pro, the only application I have a problem with is Outlook 2013, and only on the 64 bit machines.   The upgrade on 32 bit machine goes perfectly.   On both I install the
32 bit version of Office 2013 as per the MS notes.
When the 64 bit machines reboot and the user logs on I get the message, sometimes twice:
Either there is no default mail client or the current mail client cannot fulfil the message request. Please run Microsoft Office Outlook and set it as the default mail client.
OK, so this should be straight forward:
I set outlook at the default mail client and associate all file with it from Outlook\File\Option. Nope. That does not work.
I go through default programs and set the default mail client as Office 2013 and associate all file with it from Outlook.   Nope. That does not work.
I check the registry and it shows that the 64 bit or 32 bit reversion is the default mail client. So that does not help.
I install the 64 bit version instead of the 32 bit version. Nope. That does not work.
I clean the registry and temp file. Nope. That does not work.
I set a new mail profile for the user. Nope. That does not work.
Odd that it only upgrades smoothly on the 32 bit machines.
Has anyone got any ideas?   All the suggested fixes on this forum do not fix this issue.

Hello.
Same problem, nothing Works!!!
Help please, really frustrated and angry.
Added written above I tried:
Uninstalled with the Microsoft fix uninstall
and reinstall. This does not work.
Contact the phone technical support. This
does not work.
Addin,s does not work. Adobe, iCloud Addin .... does not work.
'Send email to'   menu does not work.
No application communicates with
Outlook, no Microsoft or third apps.
I can only send and receive emails
from within Outlook.
This program is lousy, any
possibility that my money back.
Thanks

Unable to edit document from SharePoint 2007 using Office 2013 and IE 11

I am getting the following error when I try to edit a document from SharePoint 2007: "Edit document
requires a Windows Sharepoint services-compatible application and Microsoft Internet Explorer 6.0 or greater". I am using Windows 7 with Office 2013 and Internet Explorer 11. Troubleshooting steps that I've tried so far (that haven't worked) are as follows:
1) repaired Office; 2) switched from 64 bit version of IE to 32 bit version; 3) moved the owssupp.dll from C:\Program Files (x86)\Microsoft Office\Office14\ to C:\Program Files (x86)\Microsoft Office\Office15; 4) tried removing old versions of Office (but
I still need to use Office Communicator 2007 r2 and couldn't figure out how to get rid of the Office14 files from Program Files); and 5) running SharePoint in IE compatibility mode. Please advise...thanks!

Hi,
It seems you installed mixed version Office2007/2010/2013 on your client machine?
I would suggest you remove all Office 2007 and 2010 version, and reinstall Office 2013(include Office Tools->Microsoft SharePoint Foundation Support component) on your machine, and make sure "Open SharePointDocuments class" add-on is enabled
from IE11, then check if it could fix the issue.
If above works, please test again after installing the Office Communicator 2007 r2 on your machine.
http://social.microsoft.com/Forums/en-US/3e8c0976-2794-49a2-92fe-6a254b3cc4ca/a-microsoft-sharepoint-foundation-compatible-application-could-not-be-found?forum=projserv2010setup
http://blogs.technet.com/b/emeaoffice/archive/2013/04/29/you-get-an-error-message-when-you-open-an-office-file-from-sharepoint-on-a-computer-on-which-you-installed-more-than-one-version-of-office.aspx
Thanks,
Daniel Yang
Forum Support
Please remember to mark the replies as answers if they help and unmark them if they provide no help. If you have feedback for TechNet Subscriber Support, contact
[email protected]
Daniel Yang
TechNet Community Support

Office 2013 and RMS restrict permission

Hi,
I want to restrict Access/modify/view access to documents for some users, and I'm able to do this with Word 2010, but not with Word 2013.
When I try to restrict access using "restrict Editing" under file information I got the this error:
"We were not able to find the information Rights Management Template. Please contact your administrator."
Then I use Rights Protected Folder and things worked fine with me as shown below.
And my question is how to use RMS with Office 2013 without the plugin?
Note: Templates are shown in Office 2013 normally and it is updated

Hi AmirMahouk,
Protecting Word 2013 file with RMS templates/manuall permissions is performed in very similar way to Word 2010:
Document cannot be empty (blank)
Go to File > Info > Protect Document > Restrict Access > Restricted Access.
Select "restrict permission to this document"
Provide emails of the users you want to protect documet for in Read or in Change fields. You can choose additional options clicking "More Options" button.
Did my post help you or make you laugh? Don't forget to click the Helpful vote :) If I answered your question please mark my post as an Answer.

What are the differences between the Caching and the Software Update Services

New to working with OS X Server and am confused about the differences between the Caching Service and the Software Update Service...it seems to me that they overlap in that i) the Caching Service updates OS X software, iOS software and any apps purchased from the app store while ii) the Software Update service updates OS X software.
If the above is correct they why would one run both Services? I would think that one would run the Caching Service and call it a day!
And while on the subject, what about caching and pushing third party apps like MS Office?

Linc Davis wrote:
The simple answer is that you almost certainly don't need the Software Update service. Just use the Caching service. Neither one works with content that doesn't come from Apple.
Appreciate the response but could you please explain the difference between the two as that is the one item that remains unanswered.
Thanks,
Joel

HELP! Upgrades to Office 2013 and Outlook has lost almost everything!!!!!

I really messed up. I bought an upgrade to Office 2013 and installed it. I had Office 2010. I thought, wrongly, that Microsoft would set up 2013 to use my email account and import my emails and contacts. The results have been disastrous.
I use a Gmail account and have Outlook connected by IMAP to Gmail. I do not have Exchange or POP3. I have Some but not all, probably not even most, of my old emails. I have a lot of empty folders that used to have emails. My
IMAP account to Gmail did get imported, and it tests OK and I have two test messages that appear to work, but no new emails have come through. I checked, there are plenty of new emails in GMail but they have not come through despite several send/receives.
Nothing. Except the two test emails. I don't get this. Can anyone help?
I also did not get any of my contacts. This really sucks.

Sorry for the inconvenience caused. We'll try to fix the problem.
Where did you store your old emails? Did you store them in a local pst file or on the server? If you store the emails on the server, please log into your web mail and check if you can see your old emails.
In addition, we can try to create a new mail profile in Control Panel and configure your Gmail account in the new mail profile to check the result. For your information:
To create a new profile:
http://office.microsoft.com/en-in/outlook-help/create-an-outlook-profile-HA102749460.aspx?CTT=1
Configure Gmail Accounts in Outlook:
http://www.slipstick.com/outlook/sync-outlook/synchronizing-outlook-google-accounts/
Hope this helps.
Regards,
Steve Fan
Forum Support
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If you have any feedback on our support, please click
here

When syncing my iphone i get a msg, "itunes could not sync calendars to the iphone because an error occurred while merging data" I sync my calendar to outlook. My iphone calendar has all and the most updated information. Outlook shows only recurringMY

I'm at a loss as to what to do. Any help is appreciated. When syncing my iphone I get an message, "itunes could not sync calendars to the iphone because an error ocurred while merging data" I sync my calendar to outlook. My iphone calendar has all and the most updated information. Outlook calendar only shows my recurring events.

hi there,
i've found a great & simple solution for this problem
just open your iCloud acc on iPhone
turn off calendars (it wil ask you to keep info or not - KEEP IT!)
and turn back on (MERGE!)
now SYNC it..
and that's it
PS in my case it was contacts so the procedure is the same..

I have a 3rd genartion ipod and and the new update is not there please please can someone help

I have a 3rd genartion ipod and and the new update is not there please please can someone help

You posted in the iPad forum instead of the iPod forum. To get answers to your question, next time post in the proper forum. See https://discussions.apple.com/index.jspa I'll request that Apple relocate your post.
 Cheers, Tom

Since moving to Maverick and the new updated of Keynote, I have a constant problem when typing in a text box, the program crashes. Is there a bug fix for this. Drives me nuts.

Since moving to Maverick and the new updated of Keynote, I have a constant problem when typing in a text box, the program crashes. Is there a bug fix for this. Drives me nuts. Like many who can type quite quickly but at secretarial level, the text box freezes, nothing works and you know what's coming...crash!
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How did you install Mavericks, as an update ontop of the previous OS or did you wipe the drive and install clean?

HT5242 I keep getting an error, and the Java Update will not install. What can I do?

I keep getting an error, and the Java Update will not install. What can I do?

Never mind. I kept trying, and finally when I opened "About This Mac" and clicked the software update from there (as opposed to the "Software Update" just below), the Java update finally worked.

Hey. I have recently made an update on my daughters iMac, particularly update OS X 10.9.4, when finished, its still asking for update and the same update stills remarked in the apple update menu and at the App store app. Why doesn't stop asking f.ud?

Hey. I have recently made an update on my daughters iMac, particularly the update OS X 10.9.4, when finished, its still asking for update and the same update stills remarked as ready in the apple update menu and remarked as 1 to go at the App store app. Why doesn't stop asking for update when its done like 5 times or more? Thanks for taking your time!

If you don't already have a current backup, back up all data, then reinstall the OS.* You don't need to erase the startup volume, and you won't need the backup unless something goes wrong. If the system was upgraded from an older version of OS X, you may need the Apple ID and password you used.
If you use FileVault 2, then before running the Installer you must launch Disk Utility and select the icon of the FileVault startup volume ("Macintosh HD," unless you gave it a different name.) It will be nested below another icon with the same name. Click the Unlock button in the toolbar and enter your login password when prompted. Then quit Disk Utility to be returned to the main Recovery screen.
There are ways to back up a computer that isn't fully functional. Ask if you need guidance.
If you installed the Java runtime distributed by Apple and still need it, you'll have to reinstall it. The same goes for Xcode. All other data will be preserved.
*The linked support article refers to OS X 10.9 ("Mavericks"), but the procedure is the same for OS X 10.7 ("Lion") and later.

My new iPod Touch is iOS 6.0.1 but will not update to 6.1.3. I have attempted the OTA and the iTunes update methods but both are not updating the iOS. Am I doing something wrong?

I meant to mention that it is a 16gb 4th gen iPod.

Yup. Some unknown error according to the message and an error code that does not list on the Apple support pages. I am updated on Windows 7, iTunes, and have no other USB devices connected. I tried to follow any other advice that Apple listed but nothing helped. The OTA update acts like it is updating and even reboots the device but once it is fully booted, I check and it still says current version 6.0.1 and the check update still shows that 6.1.3 is available. I am giving up and taking it back to Sam's where I bought it yesterday for a full refund.

Office 2013 and the KB3001652 update

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