Passing "Caller Entered Digits" to CTIOS Agent Desktop through IVR.

Hi,
Please suggest me on the below issue-
I need to Customize CTIOS Agent Desktop for the Screen POP-UP, where is Customer ID and Customer Address etc should be populated in CTIOS Agent Desktop. I have created the tabs for these (i.e. Customer ID and Customer Address), Now I need to send values(Customer ID) from IVR to CTIOS Agent Desktop, so that it can populate on Agent Desktop.
Please let me know to achive this.
Thanks in advance.
Thanks,
Manish Gupta.

Use the Call.PeripheralVariableX (X could equal 1-10). The call leaves the IVR and you pass the CED to ICM, ICM looks at this CED and puts it in a peripheral variable (PV for short). These 10 PVs are past on to the desktop once a call is received, they are part of the call context and travel with the call.
david

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I was wondering if someone could help with a solutions to a request I have to check a Caller Entered Digits (which be a length of 10) using Modulus 11.
I presume that I need to convert the string to Long and perform and if but I don't have a clue how to do the detailed sum required to check the right most digit.
Below is modulus 11 check I need to perform and the enter number to check it's a valid number.
Step 1
Multiply each of the first nine digits by a weighting factor as follows:
Digit Position
(Starting from the left)
Factor
1
10
2
9
3
8
4
7
5
6
6
5
7
4
8
3
9
2
Step 2 Add the results of each multiplication together.
Step 3 Divide the total by 11 and establish the remainder.
Step 4 Subtract the remainder from 11 to give the check digit. If the result is 11 then a check digit of 0 is used. If the result is 10 then the NUMBER is invalid and not used.
Step 5 Check the remainder matches the 10th digit. If it does not, the NUMBER is invalid.
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Regards

You need to try this with some real account numbers
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Hi,
I'm trying to get a set of numbers (that will be entered by the caller) to show up in the enterprise data fields in CAD.
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http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_8_5/user/guide/cda85ccxug-cm.pdf
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Senthil, Horacio,
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Passing "Caller Entered Digits" to CTIOS Agent Desktop through IVR.

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