PDF Generator rendering engine version

I'm using ES3 version 10.0.2, GM. Using the service "HTML To PDF" I saw that the rendering engine is:
mozilla/5.0 (windows nt 6.1; win64; x64) applewebkit/534.34 (khtml, like gecko) qt/4.8.5 safari/534.34
My question: Is there any way to upgrade the service to use newer version of this engine, and if not is ES4 services use newer engine?
Thanks

ES4 trial download is available @ http://www.adobe.com/devnet/livecycle/downloads.html
--Santosh

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2009-07-02 03:01:00,042 INFO [org.quartz.core.JobRunShell] Job QUARTZ_JOBGROUP_IDP.DIRSYNC_JOB threw a JobExecutionException:
org.quartz.JobExecutionException: A full directory sync initiated through a cron setting or a user-initiated `Sync Now' action in the web console failed to start due to some other running job. This exception indicates that the full directory sync will be rescheduled to run as soon as possible.
at com.adobe.idp.um.scheduler.DirectorySyncJob.executeSyncInitiate(DirectorySyncJob.java:209 )
at com.adobe.idp.um.scheduler.DirectorySyncJob.execute(DirectorySyncJob.java:101)
at org.quartz.core.JobRunShell.run(JobRunShell.java:202)
at org.quartz.simpl.SimpleThreadPool$WorkerThread.run(SimpleThreadPool.java:529)
2009-07-02 12:10:15,718 INFO [com.adobe.pdfg.GeneratePDFImpl] ALC-PDG-001-000-
Job ID for the submitted createPDF job =ATI-2.docd4b89c-9d0f9f-1b5d8c-ed89df-455685-1d5e35
2009-07-02 12:10:15,780 INFO [com.adobe.pdfg.BMCCaller] ALC-PDG-001-024-ATI-2.doc: Time Job Submitted: 02/07/09 12:10
2009-07-02 12:10:15,843 INFO [com.adobe.pdfg.BMCCaller] ALC-PDG-001-021-ATI-2.doc: PDF Settings Used: pdfg Standard 8012
2009-07-02 12:10:15,843 INFO [com.adobe.pdfg.BMCCaller] ALC-PDG-001-022-ATI-2.doc: Security Settings Used: No Security
2009-07-02 12:10:15,843 INFO [com.adobe.pdfg.BMCCaller] ALC-PDG-001-023-ATI-2.doc: FileType Settings Used: Standard
2009-07-02 12:10:15,843 INFO [com.adobe.pdfg.BMCCaller] ALC-PDG-001-017-ATI-2.doc: Job Submitted by User: administrator
2009-07-02 12:10:15,968 INFO [com.adobe.native2pdf.bmc.WordToPDFConverter] ALC-PDG-001-001-Begin processing job : C:\Documents and Settings\_task-scheduler\Local Settings\Temp\pdfg-_task-scheduler\79\2e3f-d6e58d-d9a0c6-60b470-52417b-2db656\native-in.d oc
2009-07-02 12:13:05,739 INFO [com.adobe.pdfg.GeneratePDFImpl] ALC-PDG-001-000-
Job ID for the submitted createPDF job =FORMUlÀRIO DE HORA EXTRA.doc8c9547-9e9a42-9e69c7-7ea799-40b767-eb4104
2009-07-02 12:13:05,755 INFO [com.adobe.pdfg.BMCCaller] ALC-PDG-001-024-FORMUlÀRIO DE HORA EXTRA.doc: Time Job Submitted: 02/07/09 12:13
2009-07-02 12:13:05,770 INFO [com.adobe.pdfg.BMCCaller] ALC-PDG-001-021-FORMUlÀRIO DE HORA EXTRA.doc: PDF Settings Used: pdfg Standard 8013
2009-07-02 12:13:05,770 INFO [com.adobe.pdfg.BMCCaller] ALC-PDG-001-022-FORMUlÀRIO DE HORA EXTRA.doc: Security Settings Used: No Security
2009-07-02 12:13:05,770 INFO [com.adobe.pdfg.BMCCaller] ALC-PDG-001-023-FORMUlÀRIO DE HORA EXTRA.doc: FileType Settings Used: Standard
2009-07-02 12:13:05,770 INFO [com.adobe.pdfg.BMCCaller] ALC-PDG-001-017-FORMUlÀRIO DE HORA EXTRA.doc: Job Submitted by User: administrator
2009-07-02 12:14:45,855 INFO [com.adobe.native2pdf.bmc.WordToPDFConverter] ALC-PDG-001-000-Calling function to clean registrys Resiliency entry
2009-07-02 12:14:45,980 WARN [com.adobe.native2pdf.bmc.WordToPDFConverter] ALC-PDG-001-000-Acrobat add-in got diabled in MS Office applications . So cleaned entry of Resiliency subtree from registry successfully to re-activate the Acrobat add-in
2009-07-02 12:14:49,870 INFO [STDOUT] Exception e06d7363, at 77E4BEF7
2009-07-02 12:14:49,870 INFO [STDOUT] Native function stack data: 0,3874f20,b1674,3875268,ffffffff,0,2979ee8,657461,5000b,3080130,0,0,1,0,0,0,c1041904,9989 00,0,53a8900,0,0,b40519,8b00b78a,0,2a043aac,0,0
2009-07-02 12:14:50,495 INFO [com.adobe.native2pdf.bmc.WordToPDFConverter] ALC-PDG-001-000-Calling function to clean registrys Resiliency entry
2009-07-02 12:14:50,495 INFO [com.adobe.native2pdf.bmc.WordToPDFConverter] ALC-PDG-001-000-The system cannot find the file specified.
2009-07-02 12:14:50,542 INFO [com.adobe.pdfg.BMCCaller] ALC-PDG-001-028-ATI-2.doc: Job Completion Status: Failed
2009-07-02 12:14:50,542 INFO [com.adobe.pdfg.BMCCaller] ALC-PDG-001-025-ATI-2.doc: Time Job Completed: 02/07/09 12:14
2009-07-02 12:14:50,542 INFO [com.adobe.pdfg.BMCCaller] ALC-PDG-001-026-ATI-2.doc: Time of Job Execution: 274.762 ms
2009-07-02 12:14:50,573 INFO [com.adobe.native2pdf.bmc.WordToPDFConverter] ALC-PDG-001-001-Begin processing job : C:\Documents and Settings\_task-scheduler\Local Settings\Temp\pdfg-_task-scheduler\b8\f327-3aa5c9-e63e59-7aeb44-a2c3d7-c6a0a9\native-in.d oc
2009-07-02 12:14:52,104 ERROR [com.adobe.pdfg.GeneratePDFImpl] ALC-PDG-001-000-ALC-PDG-010-015-The conversion operation timed out before it could be completed. Please report this error to the system administrator.
2009-07-02 12:14:52,104 ERROR [com.adobe.aes.web.create.CreatePDFAct] ALC-PDG-001-000-Invocation error.
ALC-DSC-003-000: com.adobe.idp.dsc.DSCInvocationException: Invocation error.
at com.adobe.idp.dsc.component.impl.DefaultPOJOInvokerImpl.invoke(DefaultPOJOInvokerImpl.jav a:152)
at com.adobe.idp.dsc.interceptor.impl.InvocationInterceptor.intercept(InvocationInterceptor. java:140)
at com.adobe.idp.dsc.interceptor.impl.RequestInterceptorChainImpl.proceed(RequestInterceptor ChainImpl.java:60)
at com.adobe.idp.dsc.transaction.interceptor.TransactionInterceptor$1.doInTransaction(Transa ctionInterceptor.java:74)
at com.adobe.idp.dsc.transaction.impl.ejb.adapter.EjbTransactionBMTAdapterBean.doBMT(EjbTran sactionBMTAdapterBean.java:197)
at sun.reflect.GeneratedMethodAccessor358.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
at java.lang.reflect.Method.invoke(Method.java:585)
at org.jboss.invocation.Invocation.performCall(Invocation.java:345)
at org.jboss.ejb.StatelessSessionContainer$ContainerInterceptor.invoke(StatelessSessionConta iner.java:214)
at org.jboss.resource.connectionmanager.CachedConnectionInterceptor.invoke(CachedConnectionI nterceptor.java:149)
at org.jboss.webservice.server.ServiceEndpointInterceptor.invoke(ServiceEndpointInterceptor. java:54)
at org.jboss.ejb.plugins.CallValidationInterceptor.invoke(CallValidationInterceptor.java:48)
at org.jboss.ejb.plugins.AbstractTxInterceptor.invokeNext(AbstractTxInterceptor.java:106)
at org.jboss.ejb.plugins.AbstractTxInterceptorBMT.invokeNext(AbstractTxInterceptorBMT.java:1 58)
at org.jboss.ejb.plugins.TxInterceptorBMT.invoke(TxInterceptorBMT.java:62)
at org.jboss.ejb.plugins.StatelessSessionInstanceInterceptor.invoke(StatelessSessionInstance Interceptor.java:154)
at org.jboss.ejb.plugins.SecurityInterceptor.invoke(SecurityInterceptor.java:153)
at org.jboss.ejb.plugins.LogInterceptor.invoke(LogInterceptor.java:192)
at org.jboss.ejb.plugins.ProxyFactoryFinderInterceptor.invoke(ProxyFactoryFinderInterceptor. java:122)
at org.jboss.ejb.SessionContainer.internalInvoke(SessionContainer.java:624)
at org.jboss.ejb.Container.invoke(Container.java:873)
at org.jboss.ejb.plugins.local.BaseLocalProxyFactory.invoke(BaseLocalProxyFactory.java:415)
at org.jboss.ejb.plugins.local.StatelessSessionProxy.invoke(StatelessSessionProxy.java:88)
at $Proxy160.doBMT(Unknown Source)
at com.adobe.idp.dsc.transaction.impl.ejb.EjbTransactionProvider.execute(EjbTransactionProvi der.java:95)
at com.adobe.idp.dsc.transaction.interceptor.TransactionInterceptor.intercept(TransactionInt erceptor.java:72)
at com.adobe.idp.dsc.interceptor.impl.RequestInterceptorChainImpl.proceed(RequestInterceptor ChainImpl.java:60)
at com.adobe.idp.dsc.interceptor.impl.InvocationStrategyInterceptor.intercept(InvocationStra tegyInterceptor.java:55)
at com.adobe.idp.dsc.interceptor.impl.RequestInterceptorChainImpl.proceed(RequestInterceptor ChainImpl.java:60)
at com.adobe.idp.dsc.interceptor.impl.InvalidStateInterceptor.intercept(InvalidStateIntercep tor.java:37)
at com.adobe.idp.dsc.interceptor.impl.RequestInterceptorChainImpl.proceed(RequestInterceptor ChainImpl.java:60)
at com.adobe.idp.dsc.interceptor.impl.AuthorizationInterceptor.intercept(AuthorizationInterc eptor.java:132)
at com.adobe.idp.dsc.interceptor.impl.RequestInterceptorChainImpl.proceed(RequestInterceptor ChainImpl.java:60)
at com.adobe.idp.dsc.interceptor.impl.JMXInterceptor.intercept(JMXInterceptor.java:48)
at com.adobe.idp.dsc.interceptor.impl.RequestInterceptorChainImpl.proceed(RequestInterceptor ChainImpl.java:60)
at com.adobe.idp.dsc.engine.impl.ServiceEngineImpl.invoke(ServiceEngineImpl.java:115)
at com.adobe.idp.dsc.routing.Router.routeRequest(Router.java:118)
at com.adobe.idp.dsc.provider.impl.base.AbstractMessageReceiver.routeMessage(AbstractMessage Receiver.java:91)
at com.adobe.idp.dsc.provider.impl.vm.VMMessageDispatcher.doSend(VMMessageDispatcher.java:21 5)
at com.adobe.idp.dsc.provider.impl.base.AbstractMessageDispatcher.send(AbstractMessageDispat cher.java:57)
at com.adobe.idp.dsc.clientsdk.ServiceClient.invoke(ServiceClient.java:208)
at com.adobe.aes.web.create.CreatePDFAct.createPDF(CreatePDFAct.java:383)
at com.adobe.aes.web.create.CreatePDFAct.createPDF2(CreatePDFAct.java:402)
at com.adobe.aes.web.create.CreatePDFAct.execute(CreatePDFAct.java:174)
at org.apache.struts.action.RequestProcessor.processActionPerform(RequestProcessor.java:431)
at org.apache.struts.action.RequestProcessor.process(RequestProcessor.java:236)
at org.apache.struts.action.ActionServlet.process(ActionServlet.java:1196)
at org.apache.struts.action.ActionServlet.doPost(ActionServlet.java:432)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:717)
at com.adobe.aes.web.AesActionServlet.service(AesActionServlet.java:63)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:810)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.j ava:252)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)
at com.adobe.idp.um.auth.filter.AuthenticationFilter.doFilter(AuthenticationFilter.java:154)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.j ava:202)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)
at org.jboss.web.tomcat.filters.ReplyHeaderFilter.doFilter(ReplyHeaderFilter.java:81)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.j ava:202)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)
at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:213)
at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:178)
at org.jboss.web.tomcat.security.CustomPrincipalValve.invoke(CustomPrincipalValve.java:39)
at org.jboss.web.tomcat.security.SecurityAssociationValve.invoke(SecurityAssociationValve.ja va:159)
at org.jboss.web.tomcat.security.JaccContextValve.invoke(JaccContextValve.java:59)
at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:126)
at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:105)
at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:107)
at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:148)
at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:856)
at org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.processConnection(Http11P rotocol.java:744)
at org.apache.tomcat.util.net.PoolTcpEndpoint.processSocket(PoolTcpEndpoint.java:527)
at org.apache.tomcat.util.net.MasterSlaveWorkerThread.run(MasterSlaveWorkerThread.java:112)
at java.lang.Thread.run(Thread.java:595)
Caused by: ALC-PDG-10015-000: com.adobe.livecycle.generatepdf.client.ConversionException: ALC-PDG-010-015-The conversion operation timed out before it could be completed. Please report this error to the system administrator.
at com.adobe.pdfg.BMCCaller.checkResult(BMCCaller.java:358)
at com.adobe.pdfg.Native2PdfCaller.callNativeBMC(Native2PdfCaller.java:788)
at com.adobe.pdfg.Native2PdfCaller.createPDF(Native2PdfCaller.java:298)
at com.adobe.pdfg.GeneratePDFImpl.createPDFCommon(GeneratePDFImpl.java:342)
at com.adobe.pdfg.GeneratePDFImpl.createPDF(GeneratePDFImpl.java:172)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
at java.lang.reflect.Method.invoke(Method.java:585)
at com.adobe.idp.dsc.component.impl.DefaultPOJOInvokerImpl.invoke(DefaultPOJOInvokerImpl.jav a:118)
... 73 more
2009-07-02 12:19:20,492 INFO [com.adobe.native2pdf.bmc.WordToPDFConverter] ALC-PDG-001-000-Calling function to clean registrys Resiliency entry
2009-07-02 12:19:20,492 WARN [com.adobe.native2pdf.bmc.WordToPDFConverter] ALC-PDG-001-000-Acrobat add-in got diabled in MS Office applications . So cleaned entry of Resiliency subtree from registry successfully to re-activate the Acrobat add-in
2009-07-02 12:19:24,584 INFO [STDOUT] Exception e06d7363, at 77E4BEF7
2009-07-02 12:19:24,584 INFO [STDOUT] Native function stack data: 0,3874c78,afd64,3874d10,ffffffff,0,2979808,65006c,50004,20801d3,2aec230,ffffffff,2870,0,0 ,6d89cac8,40006,20c01df,26d381b0,2c84e58,0,ffffffff,ffffffff,ffffffff,ffffffff,0,4255434b, 7265
2009-07-02 12:19:25,209 INFO [com.adobe.native2pdf.bmc.WordToPDFConverter] ALC-PDG-001-000-Calling function to clean registrys Resiliency entry
2009-07-02 12:19:25,209 INFO [com.adobe.native2pdf.bmc.WordToPDFConverter] ALC-PDG-001-000-The system cannot find the file specified.
2009-07-02 12:19:25,241 INFO [com.adobe.pdfg.BMCCaller] ALC-PDG-001-028-FORMUlÀRIO DE HORA EXTRA.doc: Job Completion Status: Failed
2009-07-02 12:19:25,241 INFO [com.adobe.pdfg.BMCCaller] ALC-PDG-001-025-FORMUlÀRIO DE HORA EXTRA.doc: Time Job Completed: 02/07/09 12:19
2009-07-02 12:19:25,241 INFO [com.adobe.pdfg.BMCCaller] ALC-PDG-001-026-FORMUlÀRIO DE HORA EXTRA.doc: Time of Job Execution: 379.486 ms
2009-07-02 12:19:25,241 ERROR [com.adobe.pdfg.GeneratePDFImpl] ALC-PDG-001-000-ALC-PDG-010-015-The conversion operation timed out before it could be completed. Please report this error to the system administrator.
2009-07-02 12:19:25,241 ERROR [com.adobe.aes.web.create.CreatePDFAct] ALC-PDG-001-000-Invocation error.
ALC-DSC-003-000: com.adobe.idp.dsc.DSCInvocationException: Invocation error.
at com.adobe.idp.dsc.component.impl.DefaultPOJOInvokerImpl.invoke(DefaultPOJOInvokerImpl.jav a:152)
at com.adobe.idp.dsc.interceptor.impl.InvocationInterceptor.intercept(InvocationInterceptor. java:140)
at com.adobe.idp.dsc.interceptor.impl.RequestInterceptorChainImpl.proceed(RequestInterceptor ChainImpl.java:60)
at com.adobe.idp.dsc.transaction.interceptor.TransactionInterceptor$1.doInTransaction(Transa ctionInterceptor.java:74)
at com.adobe.idp.dsc.transaction.impl.ejb.adapter.EjbTransactionBMTAdapterBean.doBMT(EjbTran sactionBMTAdapterBean.java:197)
at sun.reflect.GeneratedMethodAccessor358.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
at java.lang.reflect.Method.invoke(Method.java:585)
at org.jboss.invocation.Invocation.performCall(Invocation.java:345)
at org.jboss.ejb.StatelessSessionContainer$ContainerInterceptor.invoke(StatelessSessionConta iner.java:214)
at org.jboss.resource.connectionmanager.CachedConnectionInterceptor.invoke(CachedConnectionI nterceptor.java:149)
at org.jboss.webservice.server.ServiceEndpointInterceptor.invoke(ServiceEndpointInterceptor. java:54)
at org.jboss.ejb.plugins.CallValidationInterceptor.invoke(CallValidationInterceptor.java:48)
at org.jboss.ejb.plugins.AbstractTxInterceptor.invokeNext(AbstractTxInterceptor.java:106)
at org.jboss.ejb.plugins.AbstractTxInterceptorBMT.invokeNext(AbstractTxInterceptorBMT.java:1 58)
at org.jboss.ejb.plugins.TxInterceptorBMT.invoke(TxInterceptorBMT.java:62)
at org.jboss.ejb.plugins.StatelessSessionInstanceInterceptor.invoke(StatelessSessionInstance Interceptor.java:154)
at org.jboss.ejb.plugins.SecurityInterceptor.invoke(SecurityInterceptor.java:153)
at org.jboss.ejb.plugins.LogInterceptor.invoke(LogInterceptor.java:192)
at org.jboss.ejb.plugins.ProxyFactoryFinderInterceptor.invoke(ProxyFactoryFinderInterceptor. java:122)
at org.jboss.ejb.SessionContainer.internalInvoke(SessionContainer.java:624)
at org.jboss.ejb.Container.invoke(Container.java:873)
at org.jboss.ejb.plugins.local.BaseLocalProxyFactory.invoke(BaseLocalProxyFactory.java:415)
at org.jboss.ejb.plugins.local.StatelessSessionProxy.invoke(StatelessSessionProxy.java:88)
at $Proxy160.doBMT(Unknown Source)
at com.adobe.idp.dsc.transaction.impl.ejb.EjbTransactionProvider.execute(EjbTransactionProvi der.java:95)
at com.adobe.idp.dsc.transaction.interceptor.TransactionInterceptor.intercept(TransactionInt erceptor.java:72)
at com.adobe.idp.dsc.interceptor.impl.RequestInterceptorChainImpl.proceed(RequestInterceptor ChainImpl.java:60)
at com.adobe.idp.dsc.interceptor.impl.InvocationStrategyInterceptor.intercept(InvocationStra tegyInterceptor.java:55)
at com.adobe.idp.dsc.interceptor.impl.RequestInterceptorChainImpl.proceed(RequestInterceptor ChainImpl.java:60)
at com.adobe.idp.dsc.interceptor.impl.InvalidStateInterceptor.intercept(InvalidStateIntercep tor.java:37)
at com.adobe.idp.dsc.interceptor.impl.RequestInterceptorChainImpl.proceed(RequestInterceptor ChainImpl.java:60)
at com.adobe.idp.dsc.interceptor.impl.AuthorizationInterceptor.intercept(AuthorizationInterc eptor.java:132)
at com.adobe.idp.dsc.interceptor.impl.RequestInterceptorChainImpl.proceed(RequestInterceptor ChainImpl.java:60)
at com.adobe.idp.dsc.interceptor.impl.JMXInterceptor.intercept(JMXInterceptor.java:48)
at com.adobe.idp.dsc.interceptor.impl.RequestInterceptorChainImpl.proceed(RequestInterceptor ChainImpl.java:60)
at com.adobe.idp.dsc.engine.impl.ServiceEngineImpl.invoke(ServiceEngineImpl.java:115)
at com.adobe.idp.dsc.routing.Router.routeRequest(Router.java:118)
at com.adobe.idp.dsc.provider.impl.base.AbstractMessageReceiver.routeMessage(AbstractMessage Receiver.java:91)
at com.adobe.idp.dsc.provider.impl.vm.VMMessageDispatcher.doSend(VMMessageDispatcher.java:21 5)
at com.adobe.idp.dsc.provider.impl.base.AbstractMessageDispatcher.send(AbstractMessageDispat cher.java:57)
at com.adobe.idp.dsc.clientsdk.ServiceClient.invoke(ServiceClient.java:208)
at com.adobe.aes.web.create.CreatePDFAct.createPDF(CreatePDFAct.java:383)
at com.adobe.aes.web.create.CreatePDFAct.createPDF2(CreatePDFAct.java:402)
at com.adobe.aes.web.create.CreatePDFAct.execute(CreatePDFAct.java:174)
at org.apache.struts.action.RequestProcessor.processActionPerform(RequestProcessor.java:431)
at org.apache.struts.action.RequestProcessor.process(RequestProcessor.java:236)
at org.apache.struts.action.ActionServlet.process(ActionServlet.java:1196)
at org.apache.struts.action.ActionServlet.doPost(ActionServlet.java:432)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:717)
at com.adobe.aes.web.AesActionServlet.service(AesActionServlet.java:63)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:810)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.j ava:252)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)
at com.adobe.idp.um.auth.filter.AuthenticationFilter.doFilter(AuthenticationFilter.java:154)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.j ava:202)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)
at org.jboss.web.tomcat.filters.ReplyHeaderFilter.doFilter(ReplyHeaderFilter.java:81)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.j ava:202)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)
at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:213)
at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:178)
at org.jboss.web.tomcat.security.CustomPrincipalValve.invoke(CustomPrincipalValve.java:39)
at org.jboss.web.tomcat.security.SecurityAssociationValve.invoke(SecurityAssociationValve.ja va:159)
at org.jboss.web.tomcat.security.JaccContextValve.invoke(JaccContextValve.java:59)
at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:126)
at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:105)
at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:107)
at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:148)
at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:856)
at org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.processConnection(Http11P rotocol.java:744)
at org.apache.tomcat.util.net.PoolTcpEndpoint.processSocket(PoolTcpEndpoint.java:527)
at org.apache.tomcat.util.net.MasterSlaveWorkerThread.run(MasterSlaveWorkerThread.java:112)
at java.lang.Thread.run(Thread.java:595)
Caused by: ALC-PDG-10015-000: com.adobe.livecycle.generatepdf.client.ConversionException: ALC-PDG-010-015-The conversion operation timed out before it could be completed. Please report this error to the system administrator.
at com.adobe.pdfg.BMCCaller.checkResult(BMCCaller.java:358)
at com.adobe.pdfg.Native2PdfCaller.callNativeBMC(Native2PdfCaller.java:788)
at com.adobe.pdfg.Native2PdfCaller.createPDF(Native2PdfCaller.java:298)
at com.adobe.pdfg.GeneratePDFImpl.createPDFCommon(GeneratePDFImpl.java:342)
at com.adobe.pdfg.GeneratePDFImpl.createPDF(GeneratePDFImpl.java:172)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
at java.lang.reflect.Method.invoke(Method.java:585)
at com.adobe.idp.dsc.component.impl.DefaultPOJOInvokerImpl.invoke(DefaultPOJOInvokerImpl.jav a:118)
... 73 more

"Save as pdf" generates corrupt pdfs

Hello everybody,
I have a problem with the "save as pdf" option in the printing menu. When generating the pdf for a document which contains bitmapped embedded images, the actual images in the pdf file are corrupt when opened on a windows/linux machine with the latest version of acrobat reader.
If I open the document on a mac, either with preview or with acrobat, it looks fine. The problem seems to be the compatibility of the generated pdf with the windows/linux version of acrobat reader.
Moreover, the problem happens randomly when printing either from Pages or Keynote, so I think it is not an application-dependent issue. I tried also to save as pdf-X but this does not solve the problem.
Some idea on how to fix this compatibility issue on the Tiger's internal pdf generator?
Thank you very much,
Vittorio

Stuck files in the queue sounds like a problem I had with Acrobat X. The
10.0.1 patch broke the Adobe PDF printer, so that it tried to use the
COM1: port, instead of the Documents or Desktop port. (You can check for
this by right-clicking the Adobe PDF printer, choosing "Printer
Properties," then selecting the "Ports" tab.) In fact, it deleted those
ports! (Here's a link to that problem:
http://kb2.adobe.com/cps/893/cpsid_89330.html). The result was PDFs that
would not print, and would be left stuck in the printer queue. The fix
was to delete the Adobe PDF printer, then run the Acrobat repair option
to regenerate it. You might want to do this. Following are the
directions for Windows 7. Windows XP instruction are included at the
link above.
          *Windows Vista (UAC on, nonadmin user), Windows 7 (UAC on,
          admin user)*
1. Close all PDF files.
2. Go to Printers and Faxes (Windows XP), Printers (Vista) or Devices
    and Printers (Windows 7).
3. Right-click the Adobe PDF printer and click Delete (Windows XP,
    Vista) or Remove Device (Windows 7).
4. Enter the admin credentials. This step deletes the Adobe PDF printer.
5. Go to Programs and Features (Vista and Windows 7).
6. Select Adobe Acrobat X Pro or Standard and click Change.
7. Select Repair and follow instructions to complete repair.**
By the way, I don't think this was mentioned earlier, but another cause
of problems with PDF generation is having more than one installation
and/or version of Acrobat, Adobe Reader, or the PDF creation add-on that
comes with FrameMaker installed simultaneously. If you have Acrobat, you
should NOT have Adobe Reader or the PDF creation add-on installed on the
same computer, and you should have only one version of Acrobat installed.

Pdf/x-4 2010 version

Hi, does anyone has the joboptions for pdf/x-4:2010 specs for indesign cc 2014 (win 7 64b). I noticed they are out, but on my indesign I stiil ahve the 2008 joboptions (in the default preset)
thnks

The PDF/X-4 produced by the PDF/X-4:2008 joboptions settings in versions of InDesign since InDesign 7.0 (CS5) have all conformed to the PDF/X-4:2010 standard. In fact, if you select that preset and then look at the little box referring to the standard supported, it shows PDF/X-4:2010 (there is no way to set it to PDF/X-4:2008)! Why the joboptions file was never renamed is a long story, but nonetheless, the PDF generated does support PDF 1.6 including compressed object streams, JPEG 2000, layers, etc., capabilities that InDesign PDF export did not support with the PDF 1.4 generated in InDesign 6 and earlier.
- Dov

Issue with Czech characters in PDFs generated from RSTXPDFT4

Hi,
We have a requirement to generate PDF documents from the spool of the Billing document outputs in our project.
For this we are using the standard program RSTXPDFT4, which converts the SAP script OTF to PDF format.
But the Czech characters in the billing document output are not getting displayed in the PDF generated out of it.
We are already using a device type I2HP4 when creating the print request , which supports Latin-2 Character set ( ISO 8859-2 ), to which the special characters
of East European languages belong.
Even then , the czech characters are not getting displayed in the PDF generated.
We have raised a message to SAP for this, and SAP informed us that currently the only solution to this is to use Latin 2 soft fonts,
and to upload these soft fonts into R/3 System using report RSTXPDF2 as they contain the Eastern European special characters plus all the other characters in ISO 8859-2.
But, since character font definitions (font files) are protected by copyrights, SAP informed us that they cannot provide these font files and we have to acquire
these latin-2 font files by searching in search engines in the internet.
If anyone has the information where we can get these "Adobe type 1 Latin-2" font files with '.PFB' extension, for the proper display of Czech characters, please let me know.

Hi,
Did you or anyone manage to find a reasonable solution for this issue?
I'm currently facing something similar but with Polish characters instead.
I tried using RSTXPDF2 to upload .PFB and .TTF files but to no avail.

Disappearing footers in PDF generated from FrameMaker 9

Myself and three other writers are having a problem with disappearing footers in FrameMaker. Here’s the problem: In FrameMaker, the footers display correctly. When we convert a book to PDF, many of the footers disappear. What we find is that a footer (or part of the footer) will appear on the first page of the chapter, but then the footers disappear in rest of the chapter.
Here is some more info:
·         We are using Frame 9. My version is 9.0p250. I'm also using Adobe Acrobat 9 Pro Extended, Version 9.3.2 and Adobe Distiller: Professional Version 8.1.3.
·         We have been able to duplicate this problem using multiple guides.
·         Oddly, footers DO appear correctly when I print just one chapter.
·         I’ve tried rebooting my machine and then loaded only FrameMaker (in case of memory issues).
·         I optimized the book file and associated chapters.
·         I experimented with different Distiller settings.
Anyone else having this problem?

It's probably a symptom of needing the MS Hotfix that corrected a problem with text disappearing from PDFs generated from several Windows apps (not just FM).
More info here:
PS Hotfix KB 952909
Adobe blog: Hotfix for FrameMaker
Please let us know if this does the trick --
Sheila

Embed a font in a PDF(generated by Word 2013) using Adobe Acrobat XI

Hi all,
I wrote my thesis in Word 2013 using the LaTex font "LM Roman 12" that is an Open Type font not restricted (it results "Editable").
Although it is marked as opentype, word doesn't embed it into the exported pdf and I guess that is becouse the font is identified as Type1.
I more or less solved the problem printing the word file using Adobe PDF Printer or converting it with Abobe Acrobat XI, but I'd like to use the pdf generated by word becouse auto-creates index, links index items to contents and doesn't resize/alter the images inside the document.
The screenshot above is the properties of the pdf generated from word.
Is there a simple way to force the embedding in this pdf of the missing not embedded fonts?

Word 2013 uses its own pdf creator engine as far as I know. The step I performed were:
1 - In the save settings I told word to embed fonts (sorry for the language, I have the Italian client)
2 - Export from Word -> Save As -> .pdf adding also the table of contents/index
N.B. I cannot use PDF/A, and in any case it doesn't embed the font
A working solution is to use Acrobat XI to convert it or print with Adobe PDF printer, results:
The problems are 2:
1 - It doesn't create any bookmark and doesn't create links from the table of images to the linked images
2 - Images, also with the preset "High Quality Printing" customized using "No compression", are really ugly and if you zoom a bit more than 100% they totally be s**t. It wasn't that way with PDF created by word.
In the end, or I find they way to open the pdf created by word and embedd the missing font, or I find a way to make Acrobat XI creating bookmarks from the word file.
Suggestion?

Trouble playing a PDF generated from Captivate

I have Adobe Pro and Flash Player 11.1, but unable to play a PDF generated from a Captivate file. The first message I get when I publish is "Note:To view the generated PDF file, you must have Adobe Reader version 9 or later."
When I open the generated PDF, i get this message "TO view the Flash technology content in this PDF file, please install the required version of Flash Player."
WHat am I missing or doing wrong?

You may want to ask in the Captivate forum, as this would likely be something that can be remedied with different "Save" settings. My experience with Captivate is limited, so I can't really offer anything I'd be 100% sure of.

Problems converting any form of document in PDF Generator

Hello,
Could anybody help. I have successfully installed the PDF Generator 7.0.2 on an Windows server 2003 Standard edition. When I put documents into the In folder, I understand, it is supposed to convert the document to another format in the out folder. It is not working at all. I get the following error file:
Failed to process job jobs.txt
Error Code: 11,020
Reason: The source file you submitted is not supported by this version of PDF Generator.
The in and out folder is set up on the client machine.
Please, help. Did I miss something out?
Thanks
Yvonne

Hello everyone,
I had the same problem but I resolved it.
What you need to do is just copy the sample pdf generator (convertallfilestopdf) in the LiveCycle workbench.
Just change 1 thing in the sample: in the SetFileName properties, you can see their is just 1 record in the mappings (location ...)
Just delete this record!
Second thing: create a watched folder under your pfd generator service.
http://localhost:8080/adminui/, log on with username: administrator and password: password.
Navigate to your new service (e.g. VDAB PDF Creations). Click on your pdf generator service and you can see 3 records. Choose for Watched Folder and click on "Add". Leave everyting as the standard except the operation name. Choose for "invoke". Now you can see there are several variables. Only 1 is required. The inputdocument.
InputDocument: variable => *.*
OutputPDF document: %F.pdf
Now you can simply drop most of the file extensions (.doc, .jpg, .xls, ...) in the input folder and the service generate a PDF document.
Kind regards,
Steven De Smet
IBM Benelux

WatchFolder PDF Generator throws error: ALC-PDG-010-012-PDFMaker ...

When setting up the WatchFolder after initial TURNKEY install, I am receiving the following error:
ALC-PDG-010-012-PDFMaker reported an error while printing the document in the failure.log file (full text of error below).
This is, of course, after working thru other errors, but have been unable to get past this one. According to the LiveCycle AdminUI About page I have LiveCycle PDF Generator ES v8.2.1 loaded. Again, I used the TURNKEY install, have Acrobat 9 Pro Extended installed on the same server along with MicroSoft Office v2007. I looked at the other posts involving this error message, but didn't see where a resolution has been given nor did any of the information lead me to a fix. I tried doing a simple MS Word document conversion from the adminui, the same error, ALC-PDG-010-012-PDFMaker reported an error while printing the document came up. I have been able to open a WORD doc on the server and print using the Adobe PDF printer and that worked just fine. Any help given will be much appreciated!
Failure Time----Wed Sep 09 12:20:15 EDT 2009
source location ---- Reason of failure is-----Invocation error.
Invocation error.
ALC-PDG-010-012-PDFMaker reported an error while printing the document.
ALC-DSC-003-000: com.adobe.idp.dsc.DSCInvocationException: Invocation error.
at com.adobe.idp.dsc.component.impl.DefaultPOJOInvokerImpl.invoke(DefaultPOJOInvokerImpl.jav a:152)
at com.adobe.idp.dsc.interceptor.impl.InvocationInterceptor.intercept(InvocationInterceptor. java:140)
at com.adobe.idp.dsc.interceptor.impl.RequestInterceptorChainImpl.proceed(RequestInterceptor ChainImpl.java:60)
at com.adobe.idp.dsc.transaction.interceptor.TransactionInterceptor$1.doInTransaction(Transa ctionInterceptor.java:74)
at com.adobe.idp.dsc.transaction.impl.ejb.adapter.EjbTransactionBMTAdapterBean.doBMT(EjbTran sactionBMTAdapterBean.java:197)
at sun.reflect.GeneratedMethodAccessor347.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
at java.lang.reflect.Method.invoke(Method.java:585)
at org.jboss.invocation.Invocation.performCall(Invocation.java:345)
at org.jboss.ejb.StatelessSessionContainer$ContainerInterceptor.invoke(StatelessSessionConta iner.java:214)
at org.jboss.resource.connectionmanager.CachedConnectionInterceptor.invoke(CachedConnectionI nterceptor.java:149)
at org.jboss.webservice.server.ServiceEndpointInterceptor.invoke(ServiceEndpointInterceptor. java:54)
at org.jboss.ejb.plugins.CallValidationInterceptor.invoke(CallValidationInterceptor.java:48)
at org.jboss.ejb.plugins.AbstractTxInterceptor.invokeNext(AbstractTxInterceptor.java:106)
at org.jboss.ejb.plugins.AbstractTxInterceptorBMT.invokeNext(AbstractTxInterceptorBMT.java:1 58)
at org.jboss.ejb.plugins.TxInterceptorBMT.invoke(TxInterceptorBMT.java:62)
at org.jboss.ejb.plugins.StatelessSessionInstanceInterceptor.invoke(StatelessSessionInstance Interceptor.java:154)
at org.jboss.ejb.plugins.SecurityInterceptor.invoke(SecurityInterceptor.java:153)
at org.jboss.ejb.plugins.LogInterceptor.invoke(LogInterceptor.java:192)
at org.jboss.ejb.plugins.ProxyFactoryFinderInterceptor.invoke(ProxyFactoryFinderInterceptor. java:122)
at org.jboss.ejb.SessionContainer.internalInvoke(SessionContainer.java:624)
at org.jboss.ejb.Container.invoke(Container.java:873)
at org.jboss.ejb.plugins.local.BaseLocalProxyFactory.invoke(BaseLocalProxyFactory.java:415)
at org.jboss.ejb.plugins.local.StatelessSessionProxy.invoke(StatelessSessionProxy.java:88)
at $Proxy160.doBMT(Unknown Source)
at com.adobe.idp.dsc.transaction.impl.ejb.EjbTransactionProvider.execute(EjbTransactionProvi der.java:95)
at com.adobe.idp.dsc.transaction.interceptor.TransactionInterceptor.intercept(TransactionInt erceptor.java:72)
at com.adobe.idp.dsc.interceptor.impl.RequestInterceptorChainImpl.proceed(RequestInterceptor ChainImpl.java:60)
at com.adobe.idp.dsc.interceptor.impl.InvocationStrategyInterceptor.intercept(InvocationStra tegyInterceptor.java:55)
at com.adobe.idp.dsc.interceptor.impl.RequestInterceptorChainImpl.proceed(RequestInterceptor ChainImpl.java:60)
at com.adobe.idp.dsc.interceptor.impl.InvalidStateInterceptor.intercept(InvalidStateIntercep tor.java:37)
at com.adobe.idp.dsc.interceptor.impl.RequestInterceptorChainImpl.proceed(RequestInterceptor ChainImpl.java:60)
at com.adobe.idp.dsc.interceptor.impl.AuthorizationInterceptor.intercept(AuthorizationInterc eptor.java:132)
at com.adobe.idp.dsc.interceptor.impl.RequestInterceptorChainImpl.proceed(RequestInterceptor ChainImpl.java:60)
at com.adobe.idp.dsc.interceptor.impl.JMXInterceptor.intercept(JMXInterceptor.java:48)
at com.adobe.idp.dsc.interceptor.impl.RequestInterceptorChainImpl.proceed(RequestInterceptor ChainImpl.java:60)
at com.adobe.idp.dsc.engine.impl.ServiceEngineImpl.invoke(ServiceEngineImpl.java:115)
at com.adobe.idp.dsc.routing.Router.routeRequest(Router.java:118)
at com.adobe.idp.dsc.provider.impl.base.AbstractMessageReceiver.routeMessage(AbstractMessage Receiver.java:91)
at com.adobe.idp.dsc.provider.impl.vm.VMMessageDispatcher.doSend(VMMessageDispatcher.java:21 5)
at com.adobe.idp.dsc.provider.impl.base.AbstractMessageDispatcher.send(AbstractMessageDispat cher.java:57)
at com.adobe.idp.dsc.clientsdk.ServiceClient.invoke(ServiceClient.java:208)
at com.adobe.idp.jobmanager.ejb.JobManagerBean.doOnMessage(JobManagerBean.java:1104)
at com.adobe.idp.jobmanager.ejb.JobManagerBean.onMessage(JobManagerBean.java:952)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
at java.lang.reflect.Method.invoke(Method.java:585)
at org.jboss.invocation.Invocation.performCall(Invocation.java:345)
at org.jboss.ejb.MessageDrivenContainer$ContainerInterceptor.invoke(MessageDrivenContainer.j ava:475)
at org.jboss.resource.connectionmanager.CachedConnectionInterceptor.invoke(CachedConnectionI nterceptor.java:149)
at org.jboss.ejb.plugins.CallValidationInterceptor.invoke(CallValidationInterceptor.java:48)
at org.jboss.ejb.plugins.AbstractTxInterceptor.invokeNext(AbstractTxInterceptor.java:106)
at org.jboss.ejb.plugins.AbstractTxInterceptorBMT.invokeNext(AbstractTxInterceptorBMT.java:1 58)
at org.jboss.ejb.plugins.MessageDrivenTxInterceptorBMT.invoke(MessageDrivenTxInterceptorBMT. java:32)
at org.jboss.ejb.plugins.MessageDrivenInstanceInterceptor.invoke(MessageDrivenInstanceInterc eptor.java:101)
at org.jboss.ejb.plugins.RunAsSecurityInterceptor.invoke(RunAsSecurityInterceptor.java:94)
at org.jboss.ejb.plugins.LogInterceptor.invoke(LogInterceptor.java:192)
at org.jboss.ejb.plugins.ProxyFactoryFinderInterceptor.invoke(ProxyFactoryFinderInterceptor. java:122)
at org.jboss.ejb.MessageDrivenContainer.internalInvoke(MessageDrivenContainer.java:389)
at org.jboss.ejb.Container.invoke(Container.java:873)
at org.jboss.ejb.plugins.jms.JMSContainerInvoker.invoke(JMSContainerInvoker.java:1077)
at org.jboss.ejb.plugins.jms.JMSContainerInvoker$MessageListenerImpl.onMessage(JMSContainerI nvoker.java:1379)
at org.jboss.jms.asf.StdServerSession.onMessage(StdServerSession.java:256)
at org.jboss.mq.SpyMessageConsumer.sessionConsumerProcessMessage(SpyMessageConsumer.java:904 )
at org.jboss.mq.SpyMessageConsumer.addMessage(SpyMessageConsumer.java:160)
at org.jboss.mq.SpySession.run(SpySession.java:333)
at org.jboss.jms.asf.StdServerSession.run(StdServerSession.java:180)
at EDU.oswego.cs.dl.util.concurrent.PooledExecutor$Worker.run(PooledExecutor.java:748)
at java.lang.Thread.run(Thread.java:595)
Caused by: ALC-PDG-10012-000: com.adobe.livecycle.generatepdf.client.ConversionException: ALC-PDG-010-012-PDFMaker reported an error while printing the document.
at com.adobe.pdfg.BMCCaller.checkResult(BMCCaller.java:358)
at com.adobe.pdfg.Native2PdfCaller.callNativeBMC(Native2PdfCaller.java:788)
at com.adobe.pdfg.Native2PdfCaller.createPDF(Native2PdfCaller.java:298)
at com.adobe.pdfg.GeneratePDFImpl.createPDFCommon(GeneratePDFImpl.java:342)
at com.adobe.pdfg.GeneratePDFImpl.createPDF(GeneratePDFImpl.java:172)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
at java.lang.reflect.Method.invoke(Method.java:585)
at com.adobe.idp.dsc.component.impl.DefaultPOJOInvokerImpl.invoke(DefaultPOJOInvokerImpl.jav a:118)
... 69 more

The resolution to this error was simply to go to the windows add/remove programs, remove the current install of MS Office, then reinstall insuring I was logged in with the same ID as the ID that installed the LiveCycle and Adobe Pro 9. Rebooted server after the installs and then everything worked. Has continued to work all week.

PDF Generator rendering engine version

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