Problems converting any form of document in PDF Generator

Hello,
Could anybody help. I have successfully installed the PDF Generator 7.0.2 on an Windows server 2003 Standard edition. When I put documents into the In folder, I understand, it is supposed to convert the document to another format in the out folder. It is not working at all. I get the following error file:
Failed to process job jobs.txt
Error Code: 11,020
Reason: The source file you submitted is not supported by this version of PDF Generator.
The in and out folder is set up on the client machine.
Please, help. Did I miss something out?
Thanks
Yvonne

Hello everyone,
I had the same problem but I resolved it.
What you need to do is just copy the sample pdf generator (convertallfilestopdf) in the LiveCycle workbench.
Just change 1 thing in the sample: in the SetFileName properties, you can see their is just 1 record in the mappings (location ...)
Just delete this record!
Second thing: create a watched folder under your pfd generator service.
http://localhost:8080/adminui/, log on with username: administrator and password: password.
Navigate to your new service (e.g. VDAB PDF Creations). Click on your pdf generator service and you can see 3 records. Choose for Watched Folder and click on "Add". Leave everyting as the standard except the operation name. Choose for "invoke". Now you can see there are several variables. Only 1 is required. The inputdocument.
InputDocument: variable => *.*
OutputPDF document: %F.pdf
Now you can simply drop most of the file extensions (.doc, .jpg, .xls, ...) in the input folder and the service generate a PDF document.
Kind regards,
Steven De Smet
IBM Benelux

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Hi all,
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Hi raythree,
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Clear your browser cache (steps to do this vary by browser).
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Sara –
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Sue Carline
Operations Assistant
[email protected]
Telephone: 217.241.5400
Fax: 217.241.5401
3901 Wood Duck Dr., Ste. E / Springfield, IL 62711
Web<http://www.paulygroup.com/> / Twitter<https://twitter.com/PaulyGroupInc> / LinkedIn<http://www.linkedin.com/pub/pauly-group-inc/66/229/a73>

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***** Actually, girls and guys I think I have found the problem!!!!!
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We were using Myriad Pro in all our Case Studies and up until a certain date 2 months ago it was great all could be printed and there were no problems. Then for some reason - and I have since discovered the font Myriad Pro has a licensing issue on our PC's - all our Case Study templates were unable to be converted and we were having issues all over the place.
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Problems converting any form of document in PDF Generator

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