Premiere Pro CC continuous crash and extremely slow renders on a new Mac Pro.

Hello,
recently we changed our editing machines with the new Mac Pro with this configuration:
- CPU 3,5 GHz 6 core Intel Xeon E5
- 32 GB RAM
- 2x AMD FirePro D700 6 GB
we work on a server connected to the Mac Pro in Dual Ethernet configuration.
The rendering of a sequence at 1920x1080 with 3 video tracks (video footage converted at ProRes 422 LT, a title on a linked After Effects Comp and a PSD graphic overlay of a small logo) of the length of about 3 minutes it takes about 4 hour... when it doesn't crash.
When it crash, usually when i simply scroll the timeline, i receive an error message very long (if you want I can send you a rtf file about it, it's too long to paste it here).
These are my system information:
- Premiere Pro CC 8.2.0 (65)
- I've installed every updates available at this time
- OS X Yosemite 10.10.2
Thank you very much in advance, and sorry for my bad english.

Thanks Andrea for your assistance in reporting that additional information. You have come across an intermittent bug which has been reported by other users with no reliable repro steps for us to follow in house. So it appears to be mainly system specific, but we're not even sure which sorts of systems demonstrate it yet.
One other thing to try is clearing your media cache files (from preferences > media panel). In the meantime,e the best thing to do is make sure you submit those crash logs to adobe whenever you get them. This helps us identify common thread among various users who may be experiencing the same problem. Also, if you have time, please file a bug report describing the steps that caused the issue in your case: http://adobe.ly/ReportBug
Please be as specific as possible when describing your steps. Without a repeatable case, a bug like this is very, very difficult to fix. Thanks again for your support.
To work around the sloe render for AE comp problem, please try right clicking on the comp in the timeline and then choose the "Render and Replace" command to transcode it out to a more easily handled format. This should help a lot with your performance slowness, and you will still have the ability to restore the original comp files if needed.

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ChineesYouth wrote:
there's a better post just use the search and type in 3870 or best graphics card for motion
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<http://www.sonnettech.com/product/tempo_bridge.html>
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Hi, I had the same problems. I had to have replaced the fan that was broken.

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Hello,
I am having numerous problems with the newest Macbook Pro 13 inch (16GB RAM i7) when compiling programs in the terminal. Every time I start a process whether it is compiling a file / installing a program etc the terminal window and other application freeze. It is important to note that I have an older macbook pro which does not suffer from this issue. In order to check whether it could have been an issue with the software/compiler/library version installed I reinstalled the same version of OS Mavericks from scratch on both laptops and did not install any additional software and or anything which did not come directly from apple. The issue is still there and no matter what the terminal freezes on the newer macbook pro.
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This procedure is a diagnostic test. It changes nothing, for better or worse, and therefore will not, in itself, solve your problem.
If you don't already have a current backup, back up all data before doing anything else. The backup is necessary on general principle, not because of anything in the test procedure. There are ways to back up a computer that isn't fully functional. Ask if you need guidance.
Below are instructions to run a UNIX shell script, a type of program. All it does is to gather information about the state of your computer. That information goes nowhere unless you choose to share it on this page. However, you should be cautious about running any kind of program at the request of a stranger on a public message board. If you have doubts, search this site for other discussions in which this procedure has been followed without any report of ill effects. If you can't satisfy yourself that the instructions are safe, don't follow them.
Here's a summary of what you need to do: Copy a line of text from this web page into the window of another application. Wait about a minute. Then paste some other text, which will have been copied automatically, back into a reply on this page. The sequence is: copy, paste, wait, paste again. Details follow.
You may have started the computer in "safe" mode. Preferably, these steps should be taken in “normal” mode. If the system is now in safe mode and works well enough in normal mode to run the test, restart as usual. If you can only test in safe mode, do that.
If you have more than one user, and the one affected by the problem is not an administrator, then please run the test twice: once while logged in as the affected user, and once as an administrator. The results may be different. The user that is created automatically on a new computer when you start it for the first time is an administrator. If you can't log in as an administrator, test as the affected user. Most personal Macs have only one user, and in that case this paragraph doesn’t apply.
The script is a single long line, all of which must be selected. You can accomplish this easily by triple-clicking anywhere in the line. The whole line will highlight, though you may not see all of it in your browser, and you can then copy it. If you try to select the line by dragging across the part you can see, you won't get all of it.
Triple-click anywhere in the line of text below on this page to select it:
clear; Fb='%s\n\t(%s)\n'; Fm='\n%s:\n\n%s\n'; Fs='\n%s: %s\n'; Fu='user %s%%, system %s%%'; PB="/usr/libexec/PlistBuddy -c Print"; A () { [[ a -eq 0 ]]; }; R () { o=; [[ r -eq 0 ]]; }; M () { find -L "$d" -type f -exec sh -c 'file -b "$1" | egrep -q XML\|exec' {} {} \; -print; }; Pm () { [[ "$o" ]] && o=`sed 's/^ */ /' <<< "$o"` && printf "$Fm" "$1" "$o"; }; Pc () { o=`egrep -v '^[[:blank:]]*($|#)' "$2"`; Pm "$1"; }; Pp () { o=`$PB "$2" | awk -F'= ' \/$3'/{print $2}'`; Pm "$1"; }; Ps () { o=`echo $o`; [[ ! "$o" =~ ^0?$ ]] && printf "$Fs" "$1" "$o"; }; id | grep -qw '80(admin)'; a=$?; A && sudo true; r=$?; t=`date +%s`; clear; { A || echo $'No admin access\n'; A && ! R && echo $'No root access\n'; system_profiler SPSoftwareDataType | sed '8!d;s/^ *//'; o=`system_profiler SPHardwareDataType | awk '/Mem/{print $2}'`; o=$((o<4?o:0)); Ps "Memory (GB)"; o=`system_profiler SPDiagnosticsDataType | sed '5,6!d'`; [[ "$o" =~ Pass ]] || Pm "POST"; o=`system_profiler SPUSBDataType | awk '/V.*[(]/{if ($4 !~ /Apple/) print}' | wc -l`; Ps "3rd-party USB devices"; o=`pmset -g therm | sed 's/^.*CP/CP/'`; egrep -q 'No th|pms' <<< "$o" && o=; Pm "Thermal conditions"; o=`pmset -g sysload | grep -v :`; grep -q '= [^GO]' <<< "$o" || o=; Pm "System load advisory"; o=`nvram boot-args | awk '{$1=""; print}'`; Ps "boot-args"; d=(/ ""); D=(System User); for i in 0 1; do o=`cd ${d[$i]}L*/L*/Dia* && ls | grep -v 'ag$' | tail | awk -F_ '{$NF=a[split($NF,a,".")]; print}'`; Pm "${D[$i]} diagnostics"; done; o=`syslog -F bsd -k Sender kernel -k Message CReq 'GPU |hfs: Ru|I/O e|n Cause: -|NVDA\(|pagin|SATA W|ssert|timed? ?o' | tail -n25 | awk '/:/{$4=""; $5=""; print}'`; Pm "Kernel messages"; o=`df -m / | awk 'NR==2 {print $4}'`; o=$((o<5120?o:0)); Ps "Free space (MiB)"; o=$(($(vm_stat | awk '/eo/{sub("\\.",""); print $2}')/256)); o=$((o>=1024?o:0)); Ps "Pageouts (MiB)"; s=( `sar -u 1 10 | sed '$!d'` ); [[ s[4] -lt 85 ]] && o=`printf "$Fu" ${s[1]} ${s[3]}` || o=; Ps "Total CPU usage" && { s=(`ps acrx -o comm,ruid,%cpu | sed '2!d'`); o=${s[2]}%; Ps "CPU usage by process \"$s\" with UID ${s[1]}"; }; s=(`top -R -l1 -n1 -o prt -stats command,uid,prt | sed '$!d'`); s[2]=${s[2]%[+-]}; o=$((s[2]>=25000?s[2]:0)); Ps "Mach ports used by process \"$s\" with UID ${s[1]}"; o=`kextstat -kl | grep -v com\\.apple | cut -c53- | cut -d\< -f1`; Pm "Loaded extrinsic kernel extensions"; R && o=`sudo launchctl list | sed 1d | awk '!/0x|com\.(apple|openssh|vix\.cron)|org\.(amav|apac|calendarse|cups|dove|isc|ntp|post[fg]|x)/{print $3}'`; Pm "Extrinsic system jobs"; o=`launchctl list | sed 1d | awk '!/0x|com\.apple|org\.(x|openbsd)|\.[0-9]+$/{print $3}'`; Pm "Extrinsic agents"; o=`for d in {/,}L*/Lau*; do M; done | grep -v com\.apple\.CSConfig | while read f; do ID=$($PB\ :Label "$f") || ID="No job label"; printf "$Fb" "$f" "$ID"; done`; Pm "launchd items"; o=`for d in /{S*/,}L*/Star*; do M; done`; Pm "Startup items"; o=`find -L /S*/L*/E* {/,}L*/{A*d,Compon,Ex,In,Keyb,Mail,P*P,Qu,Scripti,Servi,Spo}* -type d -name Contents -prune | while read d; do ID=$($PB\ :CFBundleIdentifier "$d/Info.plist") || ID="No bundle ID"; egrep -qv "^com\.apple\.[^x]|Accusys|ArcMSR|ATTO|HDPro|HighPoint|driver\.stex|hp-fax|\.hpio|JMicron|microsoft\.MDI|print|SoftRAID" <<< $ID && printf "$Fb" "${d%/Contents}" "$ID"; done`; Pm "Extrinsic loadable bundles"; o=`find -L /u*/{,*/}lib -type f -exec sh -c 'file -b "$1" | grep -qw shared && ! codesign -v "$1"' {} {} \; -print`; Pm "Unsigned shared libraries"; o=`launchctl getenv DYLD_INSERT_LIBRARIES`; Pm "Inserted libraries"; o=`find -L {,/u*/lo*}/e*/periodic -type f -mtime -10d`; Pm "Modified periodic scripts"; o=`scutil --proxy | grep Prox`; Pm "Proxies"; o=`scutil --dns | awk '/r\[0\] /{if ($NF !~ /^1(0|72\.(1[6-9]|2[0-9]|3[0-1])|92\.168)\./) print $NF; exit}'`; Ps "DNS"; R && o=`sudo profiles -P | grep : | wc -l`; Ps "Profiles"; for f in fstab sysctl.conf crontab launchd.conf; do Pc $f /etc/$f; done; Pc "hosts" <(grep -v 'host *$' /etc/hosts); Pc "User launchd" ~/.launchd*; R && Pc "Root crontab" <(sudo crontab -l); Pc "User crontab" <(crontab -l); R && o=`sudo defaults read com.apple.loginwindow LoginHook`; Pm "Login hook"; Pp "Global login items" /L*/P*/loginw* Path; Pp "User login items" L*/P*/*loginit* Name; Pp "Safari extensions" L*/Saf*/*/E*.plist Bundle | sed 's/\..*$//;s/-[1-9]$//'; o=`find ~ $TMPDIR.. $ -flags +sappnd,schg,uappnd,uchg -o ! -user $UID -o ! -perm -600 $ | wc -l`; Ps "Restricted user files"; cd; o=`system_profiler SPFontsDataType | egrep "Valid: N|Duplicate: Y" | wc -l`; Ps "Font problems"; o=`find L*/{Con,Pref}* -type f ! -size 0 -name *.plist ! -exec sh -c 'plutil -s "$1" >&-' {} {} \; -print`; Pm "Bad plists"; d=(Desktop L*/Keyc*); n=(20 7); for i in 0 1; do o=`find "${d[$i]}" -type f -maxdepth 1 | wc -l`; o=$((o<=n[$i]?0:o)); Ps "${d[$i]##*/} files"; done; o=$((`date +%s`-t)); Ps "Elapsed time (s)"; } 2>/dev/null | pbcopy; exit 2>&-
Copy the selected text to the Clipboard by pressing the key combination command-C.
Launch the built-in Terminal application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
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The test may take up to a few minutes to run, depending on how many files you have and the speed of the computer. A computer that's abnormally slow may take longer to run the test. There wiil be nothing in the Terminal window and no indication of progress until it's done. Wait for the line "[Process completed]" to appear. If you don't see it within half an hour or so, the test probably won't complete in a reasonable time. In that case, close the Terminal window and report your results. No harm will be done.
When the test is complete, quit Terminal. The results will have been copied to the Clipboard automatically. They are not shown in the Terminal window. Please don't copy anything from there. All you have to do is start a reply to this comment and then paste by pressing command-V again.
If any private information, such as your name or email address, appears in the results, anonymize it before posting. Usually that won't be necessary.
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What is the proper way to disconnect a magic mouse and reconnect a wired mouse with new Mac Pro?

I can disconnect the magic mouse pairing, but when I then connect the wired mouse, it malfunctions. I can open folders, etc., but then I can't close them by clicking on the close button.

Thanks for your response. Actually, this is the first thing I did. But I just tried it again, and still the mouse malfunctions.
I can open a folder, but when I press the close button in the corner, a toolbar customization menu comes up, but the window does not close.
I have already chatted online with an apple tech several times and taken my computer in to an apple store tech - but no resolution to the problem. The online tech could see the problem with screen sharing, but couldn't fix it, and the tech at the apple store could not replicate the problem. In pursuit of an answer, I have also purchased a new wireless mouse (which works), a new wired mouse, and a new keyboard.
I have a late 2013 Mac Pro running 10.9.5, connected by HDMI to a 27" LG IPS display (27EA83R). I am now going to purchase a new HDMI cable and see if that helps. If it doesn't, the only thing left that hasn't been replaced or tested by a tech is the display. I have been assured by both an LG tech and an apple tech that the display is almost certainly not the problem - but at this point I am not sure I have the greatest confidence in these guys.

HT1420 my computer crashed and we replaced it with a new mac - but when I try to open itunes it states that I already have 5 computers authorized - since the computer crashed and is in the trash, I can't deauthorize it in order to set up the new mac....wh

computer crashed and is in the trash - thus can not deauthorize it to allow me to the new computer - what can i do?

It has always been very basic to always maintain a backup copy of your computer for just such an occasion.
Use your backup copy of your computer to put everything on the new one.
It sounds like you have failed to do this, which is not good at all.
You will have to transfer your itunes purchases from your iphone. Authorize your computer for your itunes account
About iTunes Store authorization and deauthorization
Open itunes, plug in iphone, do NOT sync, click File>Transfer Purchases
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Enter one unique contact and calendar entry on your computer.
When you first sync, you should get the option to merger the data. Choose it.
If you want your pics, then you will need to e-mail them to yourself before you sync. They will not be of the original quality as they are reduced when synced to iphone.
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Extremely slow rendering. i5, 6gb RAM, CS6 PRO

Hi guys!
So I got really tired of insanely long render times. I usually use 1-2 video tracks, no keying, no special effects, commonly use Warp Stabilizer, Cineon Converter and PRO Camp, of course some colour correction (usually RGB curves, but sometimes a three way). Usually it ends up being about 3-4 tracks. On last project it took 2 hours to render a two minute video. Below i'll post info on that.
And today its taking about 12 hours to render a 40 minute video.( I am frustrated and sad of this(
My usual composition layout:
Titles
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video 1
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sound two
sound three (rarely)
My laptop^
i5 2n gen 2.5-3.2Ghz dual core (4 logical cores)javascript:;
6GB Ram 1333 MHz
GT 525M 1GB (i've enabled CUDA GPU acceleration. works like a charm on all 96 little silicon cylinders.)
540rpm 640 GB, practically empty (Partition D)
Use Canon for video recording, so it is UP TO fullHD .mov files. Usually FHD @ 70-100MB/s (canon's standart) Screenshots were taken at the moment of rendering (70% through)
My export settings are:
.h264
FullHD
29.97FPS/30FPS
VBR Pass 2
Target bit rate 8-10 mbs
max - 15-20
"Use Max rendering quality + use max bit depth"
Can someone point out my idiocity? Please let me know what shoud I do to avoid this.
PS, 8 core MacPro or an 8 core i7 extreeme, are neither an option here(... just sain'
English is not my native, so sorry for mistakes.
Thanks in advance!

Thanks mate!
I kinda knew all of what you said, but i guess now i am more sure of suckingness of my machine... funny thing is, load goes up to 90% maybe three times during a render and it stays loaded for a short periodof time... i loogged one of my renders back when i had Win7 x64 (ultimate) (same machine) and it showed that neither of devices were loaded more than 90%
it was something like this:
CPU <92%
GPU <95% (exception)
disk <30%
memory <50-65%
I know that with VBR 2 there are 2 passes, thus twice as long in render... but god damn, almost 2 hours for a 2 minute video??? its awful. and all of those procesess take up less than 7% for all of them. Finally, since i got only 6 GB of physical memory, my adobe is able to only use 4gb. so there is nothing bad.. I've never had any issues with such low RAM. If i had an i7, then yes, i'd need about 12-16 gb to get the most, even though, its the, SATA to Hard drive that bottlenecks the stuff. I wish I could get an SSD, but they are hellishly expensive. i got my drive thru sata3, but still, the drive is kinda sad and broken (old) so this is why i must be getting such low speeds... even when i copy info using USB3<-->USB3 device, the speed never goes over 20MBs for downloading and 5MB to uploading to a USB device.
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Airport Extreme Card work fine on new Mac Pro (Early 2008)?

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You do not need to have the Extreme base station. It is possible to set up the Express to "share" the routers internet capabilities and provide it through the ethernet port thus to your computer.
You do however need to setup the Airport express to match some setting at the original base station(router). Unless your IT savvy, this could prove to be a hard task for the everyday user.
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This one here works on the G network, and is even a netgear product. This also costing less than the Express.
Hope this helps

PP CC 2014 Gets Extremely slow the larger my project gets on a new Mac Pro

My editing team and I have 3 of the new mac pro 3.7 GHZ Quad Core with 12 GB Ram, OSX10.9.3. We edit a TV show and the longer the timeline gets the slower PP gets. The problem is gradual, but by the time I get a timeline that is over 10 minutes long PP becomes very slow and unresponsive. Once my show reaches the 30 minute mark it's extremely slow. The main problem is with playback. I hit play and it takes anywhere from 10 to 20 seconds or more to even start playing. I'm editing footage from a Sony FS 700 and a Sony PXW-Z100, 1080i footage with no effects. Color correction and audio mixing is painfully slow once my timeline is complete. We converted from FCP7 and never had this problem with that program on the same computers. This problem is the same on all 3 computers so this can't be an isolated issue with just one computer.

Hi GW,
GWVideo wrote:
My editing team and I have 3 of the new mac pro 3.7 GHZ Quad Core with 12 GB Ram, OSX10.9.3. We edit a TV show and the longer the timeline gets the slower PP gets.
Sorry about that. You say you work in a team environment. Are you with CC for Teams or do each of you have individual licenses?
Do you work with networked drives? How does the project work if media is on local drives?
Do you have a deep organization system where the media is in a folder inside a folder, inside a folder, etc.? What happens if you simplify naming conventions and folder organization?
Do you use long names for your clips and sequences? What happens if you try shorter clips names and sequences.
Do you store the preview files and media cache database locally and on a fast drive? If not, move these files to a local drive.
Does the audio sample rate match sequence settings precisely? Mismatched settings can cause performance issues.
Do you use the Warp Stabilizer effect liberally? The project can bloat if too many Warp Stabilizer effects are added.
Is the project file migrated from an earlier version of Premiere Pro? Never update a project file to a new version of Premiere Pro. Remain on the current version until that project is complete.
If so, any or all of these items could be the root cause(s) of the problem for poor performance. Do some tests and post back about your findings.
Thanks,
Kevin

Adobe Bridge CC very slow on New Mac Pro

Im running both Bridge CC (6.1.0.115) and CS6 on my New Mac Pro
the Bridge CC is obviously slower than Bridge CS6.
CC also very easy to get the spinning ball every click on Bridge CC, very annoying.
Also Im using Dell 4K monitor, If I load monitor size preview will be really slow, even on the New Mac Pro. is there any way We can set a specific size of the preview? which can speedup the preview loading

If you go to the menu File > Project Settings > General and set the Renderer to Software Only, any change?
MtD

OpenCL / GCD and new Mac Pro's HD 5770 and HD 5870

hey!
considering to buy a new MacPro but I can't find any information if OpenCL and Grand Central Dispatch is supported by those new cards (HD 5770 and HD 5870). It seems that ATI Stream isn't that Mac friendly?!
Thanks for your comments!

A couple things -
1. I know you said you don't have any money for more drives, but I would not bother using your 160 as a boot drive - why cripple the mac pro by putting the OS on a slow drive? The new mac pro comes with a 1tb WD Black by default... The Current generation of 1-2tb drives are probably 3x faster than those old 160's. Even the green drive will be faster.
2. If you make money using aperture, using an SSD to store the OS and library on will pay for itself in one job. The OWC 120 SSD has the most impact of any aperture upgrade I've ever made - it is a substantial difference. In fact, when I got my new mac pro, it only took me 3 days to pull the SSD out of my macbook pro and put it in the mac pro - after using an SSD, using any traditional media based HD feels like going back to dial-up internet - it was that noticable and I couldn't take it... Opening a 30k image library (all referenced) took 18 seconds on the laptop drive, on the SSD on the laptop it took 1.5). I put the SSD in the optical bay and use the stock 1tb drive it came with for storing the referenced masters.
3. You'll gain some speed benefit (and maintainability benefit) from using a referenced masters setup and storing your library on a separate drive from the raw images. Since you have room for 4 internal drives, (or more if you use 3rd party brackets or mount a drive in the optical bay) I'd definitely consider it. It makes a raid setup sort of not make a lot of sense... Since ideally you'd want off-site backup anyway -
4. I was in your same boat when I got my first mac pro, I had to decide what to do with all the legacy drives... For me in the end I decided that time was money, and the time it took me to move stuff around across my collection of 5 hard drives was not worth the cost of just buying a few new 2tb drives (for around $120 US, and they are fast). I understand this may not be everyone's case -

The new Mac Pro (6,1) and TRIM

With its economical internal design and limited internal expansion options, the new Mac Pro depends heavily on the speed and flexibility of Thunderbolt 2 for expansion. In the old days, we could add four HDs in the internal bays and one more under the optical drive. This also allowed us, if we used SSDs instead of HDs, to enable TRIM for other than Apple drives.
We know that TRIM doesn't work with a USB 3.0 connection. The question is, can TRIM be enabled on an SSD connected in some fashion through Thunderbolt? I know that graphics cards can be plugged into an external PCIe expansion chassis and that eSATA SSDs, such as the OWC Mercury Accelsior_E2, can plug in too. But does having to pass through the Thunderbolt interface interfer with or prevent TRIM support? For that matter, what kind of external connection to an SSD at the other end of the Thunderbolt cable would be able to support TRIM? I'm currently using a CalDigit PCIe card which provides two eSATA external connections, and when a NewerTech Voyager Q is connected and an SSD plugged into it (like putting bread in a toaster), the drive is seen as "Rotational" in System Information, and TRIM cannot be enabled.
Since TRIM support is important for continued performance and longer life of SSDs, is this an issue with the new Mac Pro's design philosophy?

Hopeful but not comforting.
With Mavericks, not all SSDs will report TRIM support, but doing a benchmark both before and after the change should confirm that TRIM is functional.
I should see TRIM = YES and not from some benchmark.
Thunderbolt support for TRIM is good. But Intel has as yet? never supported TRIM on an array, so not sure how that is accomplished.
"Is" or "may" and "could" - I just wouldn't make a "TRIM is supported by 10.8.5 and later" as it may vary by Macs that had native SATA III with PCIe support, the new Samsung controller Apple has been using. Certainly not in 5,1 Mac Pro except if and only for an Apple SSD BTO upgrade.

Can I download and use final cut pro 7 on new mac pro tower?,or I must work with the new final cut pro x only?

can I download and use final cut pro 7 on new mac pro tower?,or I must work with the new final cut pro x only?

Disclaimer: This response assumes that a "new mac pro tower" is the new cylindrical model.
1. You cannot download Final Cut Pro 7. FCP7 is part of Final Cut Studio (2009) a.k.a "FCS3" and it was only released on a DVD set. It can still be purchased online (maybe even from Apple) for prices ranging from a few hundred to $1K and it is 5 years old and unsupported.
2. Although there are reports of systems running FCS3 on Mavericks, there are also a host of problems associated with this OS/software combination.
3. A new version of iMovie Pro Final Cut Pro X has been released which is reportedly very fast and is supported.
It's all a matter of what kind of movies you make...

Premiere Pro CC continuous crash and extremely slow renders on a new Mac Pro.

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