Problem with indexing a PDF file

Hi all,
We can most of the time successfully index PDF files, but sometimes it simply fails to do so. Nothing wrong with the code, but it looks to me that some PDF files are not accepted. Is there some sort of a list from Oracle which tells me what version of PDF is accepted or how they should be made so that Oracle can index the content?
Nitai
Message was edited by:
Nitai

Hi,
Reproduced.
I indexed 5 pdf's downloaded from the internet and yours. Your one pdf is the only one not indexed. All are version 1.4 (right-click | properties | pdf) which is fully supported (see http://www.verity.com/cms/groups/public/documents/collateral/mk0459.pdf for a list of supported formats for the keyview filter, referred to as auto_filter in 10g).
The differences between the files are:
Works:
============
Application PScript5.dll Version 5.2
PDF Producer: Acrobat Distiller 5.0.5 (Windows)
Fast Web View: No
Doesn't
============
Application: Adobe InDesign CS2(4.0)
PDF Producer: Adobe PDF Library 7.0
Fast Web View: Yes
I checked to see that the pdf was not simply a scanned image and it wasn't. No errors in CTX_USER_INDEX_ERRORS and the pending record disappears post index sync. No records in the $I table.
A few possible things to check with support:
1) If custom fonts are used check with Oracle support on the filter's ability to extract using the custom font.
2) Are there any known issues with PDF docs generated using InDesign CS2 or with docs created for Fast Web View?
See bug 3814696 and reference it with your service request. The outcome is not published so I don't know how/if they resolved it. You may want to mention this with your TAR since the scenario is similar, and toss in the differences between the "works" and "doesn't" scenarios that I mention above.
Hope it helps,
-Ron

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