RH8 browser-based AIRHelp: blank, empty

RH 8.0.2.208
When I view the browser-based AIRHelp locally, everything works fine, but when it's accessed from a network location, the page is empty. There is no TOC or anything.  The only thing I see is a grey background rendered in Flash.
This problem occurs in IE 8 and FF 3.6
Is there a workaround for this?

Hi,
You need to change the flash player security setting to view browser based help from network location. RoboHelp does the same for local folder when you generate the help. There is already a solution posted on forum link http://forums.adobe.com/thread/506780?decorator=print&displayFullThread=true
-Praful

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    Adobe Flash Player 11 Plug-in v11.5.502.146
    On DEV Server… launched IE and loaded the home page of my website, which has two elements on it – one to load/run our bespoke Flash player, the other to run JPlayer (configured to use HTTP). I selected our bespoke Flash player and it played a MP3 audio file. I verified this in real-time via the FMS Admin Console on the server.
    On TEST Client… entered http://192.168.20.250:8134 into Safari – it comes up with the FMS install completed / test your server page. In the middle of the video display area a black box appears saying “10000 OK” – I clicked OK. I then clicked HDS Single Bitrate – the video plays (Not Using Hardware Acceleration is briefly displayed). There is NO activity logged in the FMS Admin Console back on the DEV server under “live”, “livepkgr” or “vod”. I assume this is because I’ve gone straight to the Apache Server via the port reference – is that correct? Next I tried the HLS Single Bitrate – same results.
    The HDS Single Bitrate logs the following in the Apache access_log file:
    "GET /hds-vod/sample1_1500kbps.f4v.f4m HTTP/1.1" 304 - "-" "Apple Mac OS X v10.6.8 CoreMedia v1.0.0.10K549"
    The HLS Single Bitrate logs this:
    "GET /hds-vod/sample1_1500kbps.f4v.f4m HTTP/1.1" 304 - "-" "Apple Mac OS X v10.6.8 CoreMedia v1.0.0.10K549"
    "GET /hls-vod/sample1_1500kbps.f4v.m3u8 HTTP/1.1" 304 - "-" "Apple Mac OS X v10.6.8 CoreMedia v1.0.0.10K549"
    "GET /hls-vod/sample1_1500kbps.f4v.m3u8 HTTP/1.1" 200 816 "-" "Apple Mac OS X v10.6.8 CoreMedia v1.0.0.10K549"
    "GET /hls-vod/sample1_1500kbps.f4vFrag1Num0.ts HTTP/1.1" 200 1143416 "-" "Apple Mac OS X v10.6.8 CoreMedia v1.0.0.10K549"
    "GET /hls-vod/sample1_1500kbps.f4vFrag1Num1.ts HTTP/1.1" 200 873072 "-" "Apple Mac OS X v10.6.8 CoreMedia v1.0.0.10K549"
    "GET /hls-vod/sample1_1500kbps.f4vFrag2Num2.ts HTTP/1.1" 200 1591984 "-" "Apple Mac OS X v10.6.8 CoreMedia v1.0.0.10K549"
    etc…
    At this point I’m stuck once again since I’m not clear how to construct the JPlayer HTTP reference. You have suggested:
    http://192.168.20.250:8134/hls-live/livepkgr/_definst_/livestream/livestream.m3u8
    That produces the following in the Apache error_log file:
    [error] [client 192.168.20.4] File does not exist: D:/Program Files/Adobe/Flash Media Server 4.5/webroot/hls-live
    If I change the JPlayer HTTP reference to:
    http://192.168.20.250:8134/hls-vod/sample1_1500kbps.f4v.m3u8
    the audio from the video plays.
    Also, if I look in the applications\livepkgr folder structure there is only \events (with sub-folder _definst_ and sub-sub-folder liveevent) – there are no _definst_ , livestream , streams folders etc. So besides me not quite understanding the logic/flow here, I seem to be missing a few folders/files too! I’d be very grateful for any light you can shed on all this. Plus an example of what my HTTP string should ultimately look like; for example:
    http://192.168.20.250:8134/hls-live/livepkgr/_definst_/livestream/Audio1.m3u8
    Apologies for such a long reply but I’ve been at this for over 10 hours today! I feel I’m getting closer but clearly there are still some gaps and configuration errors.
    Thanks again for your time, support, patience and understanding.
    Kind Regards, Steve

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