Airhelp browser-based output won't open in network location

Hi,
Wondering if anyone can help us with the following issue:
I want to enable internal reviewers to open my browser-based AIR Help in a shared network location. Currently, in order to open the Help, reviewers must do the following (which seems rather complicated):
1. Create a folder on their local systems:  \Macromedia\Flash Player\#Security\FlashPlayerTrust.
2. Paste into it the folder the RoboHelp.cfg file (containing the network path to my AIR Help index.html file).
I derived the above steps from the procedure provided by  http://help.adobe.com/en_US/robohelp/robohtml/WS1b49059a33f77726-484da80912ce87f5f33-8000. html
Is there a way to avoid having to make reviewers perform these steps in order to access AIR Help on an internally shared network location?
Seems like a very involved process to just check to make sure others in the company can open it and test it. If they don't do this and they click on the index file it looks as if the help will open but then hangs on a blue grey box with a progress bar that never moves.
Thanks!

Hi there
Here's the fundamental issue. When you present WebHelp, it's just a frameset with some HTML pages, images and lots of javascript. Browsers generally have no issue with presenting that from local locations such as the C drive or network drives. Well, most browsers. IE will refuse things unless you enable Mark of the Web. When you present browser based AIR help, it's a similar setup, but the fancy looking elements are presented using Adobe Flash. Because you are running from local media and not a Web server, Flash Security kicks in and doesn't allow things to work until you pat it on the head and tell it the world, in fact, will NOT end if it shows you this content. That's what the config file does. Tells the Flash Player that it's okay if the content in this location is presented.
The thing is, if you run from your local drive and Flash Player didn't worry about security, folks could do some pretty nasty things to you if they wanted. That's why it exists. But if you run from a Web server, the browser automatically places you in a safe area. I believe in temporary files where things can't get out of hand. So there is no need for rigid security.
Cheers... Rick
Helpful and Handy Links
RoboHelp Wish Form/Bug Reporting Form
Begin learning RoboHelp HTML 7, 8 or 9 within the day!
Adobe Certified RoboHelp HTML Training
SorcerStone Blog
RoboHelp eBooks

Similar Messages

  • After installing the safari update for windows outlook is not opening email links. I have set safari as my default browser but hyperlinks won't open a browser window - I get an error message - "This operation has been canceled due to restrictions in effec

    After installing the safari update for windows, outlook is now not opening email hyperlinks.  I have set safari to be my default browser but outlook won't open it when I click a link.  I get the following message: "This operation has been canceled due to restrictions in effect on this computer. Please contact your system administrator."  Please help.

    Hi mcclausky, you may need to manually remove a policy setting from the registry. You also should scan for malware that might have created this problem.
    This article lists scanning and cleaning tools other Firefox users have found helpful: [[Troubleshoot Firefox issues caused by malware]].
    To check your Windows registry for policy settings that might affect Firefox or other programs, I suggest consulting a Windows forum or Microsoft's forums. For example:
    * http://windowssecrets.com/forums/
    * [http://answers.microsoft.com/en-us/windows/forum/windows_8-system/this-operation-has-been-cancelled-due-to/9677848e-072d-4206-87f4-9da9284d6151 This operation has been cancelled due to restrictions in effect on this computer. Please contact your system administrator. - Microsoft Community]
    * [http://answers.microsoft.com/en-us/windows/forum/windows_xp-security/restrictions-this-operation-has-been-cancelled-due/8af1d0cd-8fbd-4223-9396-86d7497bb275 Restrictions. This operation has been cancelled due to to restrictions in effect on this computer.Please contact your system administrator. - Microsoft Community]

  • Approval Workflows with Browser-Based InfoPath Forms Not Opening In Browser

    Hello,
    I have an InfoPath forms document library with browser-based forms.  Once a user submits a form, I have them utilize the built-in Approval workflow.  The approval workflow emails the approver and provides a link to the document.  When they click the link in the email, it trys to download the InfoPath XML form instead of opening in the browser.
    How do I get it to open the form in the browser when I user clicks the link to it from the email or the approval task in the tasks list?
    Thanks

    Hi chapman85,
    Could you please let me know if Clayton’s suggestion is helpful for your issue?
    If you need further assistance, please feel free to let me know.
    Have a nice day!
    Lambert Qin
    TechNet Subscriber Support in forum
    If you have any feedback on our support, please contact [email protected]  
    Sincerely,
    Lambert Qin
    Posting is provided "AS IS" with no warranties, and confers no rights.

  • Button file opens in saved location, but won't open in new location.

    I created a simple button that displays an error messeage: "error opening 'url" when I test the movie, but does play and opens in browser after publishing. However, it won't open in the browser in a different location. I pasted the html code in a web page but it doesn't work there nor opens in the browser in a differnet location from where it was originally published and saved. Why is that?

    This is the code that was automatically created when I published it in Flash:<div id="flashContent">
                <object classid="clsid:d27cdb6e-ae6d-11cf-96b8-444553540000" width="468" height="60" id="Banner" align="middle">
                    <param name="movie" value="Banner.swf" />
                    <param name="quality" value="high" />
                    <param name="bgcolor" value="#ffffff" />
                    <param name="play" value="true" />
                    <param name="loop" value="false" />
                    <param name="wmode" value="window" />
                    <param name="scale" value="showall" />
                    <param name="menu" value="true" />
                    <param name="devicefont" value="false" />
                    <param name="salign" value="" />
                    <param name="allowScriptAccess" value="sameDomain" />
                    <!--[if !IE]>-->
                    <object type="application/x-shockwave-flash" data="Banner.swf" width="468" height="60">
                        <param name="movie" value="Banner.swf" />
                        <param name="quality" value="high" />
                        <param name="bgcolor" value="#ffffff" />
                        <param name="play" value="true" />
                        <param name="loop" value="false" />
                        <param name="wmode" value="window" />
                        <param name="scale" value="showall" />
                        <param name="menu" value="true" />
                        <param name="devicefont" value="false" />
                        <param name="salign" value="" />
                        <param name="allowScriptAccess" value="sameDomain" />
                    <!--<![endif]-->
                        <a href="http://www.adobe.com/go/getflash">
                            <img src="http://www.adobe.com/images/shared/download_buttons/get_flash_player.gif" alt="Get Adobe Flash player" />
                        </a>
                    <!--[if !IE]>-->
                    </object>
                    <!--<![endif]-->
                </object>
            </div>
    I mistakenly called it a button, sorry about that. This banner opens where it was originally saved when it was published in Flash CS5, as3. Yet, when I moved it to my desk top it wouldn't open. I wanted to it to open in a web page I created. But it wouldn't do either, open there nor on the desk top. It wouldn't test either when I tested the movie in Flash. But it would play. Strange. Now, how would I open it in the server that you mentioned?

  • I am connected to wifi, i can surf the net using the browser but i can't open social networking apps

    whenever i am connected to wifi and then open social networking apps like facebook it always says that i am currently on a service plan that does not support this application, please connect to a wifi network or contact your service provider to upgrade your data plan...what can i do regarding this?whenever this occurs, i have to turn my phone off and turn it on to connect in a wifi...please help

    Duplicate:
    http://supportforums.blackberry.com/t5/Downloaded-applications-for/cannot-detect-wifi-for-applicatio...
    Occam's Razor nearly always applies when troubleshooting technology issues!
    If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
    Join our BBM Channels
    BSCF General Channel
    PIN: C0001B7B4   Display/Scan Bar Code
    Knowledge Base Updates
    PIN: C0005A9AA   Display/Scan Bar Code

  • WORD WON'T OPEN FROM NETWORK DRIVE OR ANY LOCATION.

    Windows 7 Pro
    Office 2010 Standard
    Computer is connected to the network drive domain. 
    Word is the only office program with this problem.
    Whenever i Clicked on word file on network drive. Work tries to open then it just stop working. After that i tried to open it again and it tells me that will open in save mode.
    Tried to reestablish connection with Network Drive, Repair Office, Re install Office. 
    Any suggestion would be appreciated

    Hi,
    This behavior may occur if the connection to the network location is lost during the time that your Word is opening the file. To work around this issue, add the
    EnableShellDataCaching value to the Microsoft Windows registry.
    HKEY_CURRENT_USER\Software\Microsoft\Office\14.0\Common\Open Find
    DWORD: EnableShellDataCaching
    Value: 1
    If above doesn't make any difference, please have a look at the following KB article and check if the scenarios apply:
    http://support.microsoft.com/kb/313937/en-us
    Please let me know the result.
    Regards,
    Steve Fan
    TechNet Community Support
    It's recommended to download and install
    Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
    programs.

  • How do I change my default browser when Safari won't open? (crashes)

    I have not been able to get Safari to run, it crashes when trying to open it. I was going to change to a different default browser until I figured out a fix or had time to reinstall the OS (the solution offered by apple tech support) but the only way I know of to change the default browser is a preference inside safari - one that I can't get to. Does anyone know what file I can manually edit on my machine to change that preference setting without opening Safari? Many thanks in advance!

    Hello Dorsey
    Camino
    Omniweb
    Opera
    Shira & Firefox
    I am using Shira & it is a very fast browser, however i would run permissions repair & a disk repair, first if Safari can not be opened long enough to set the default ( You set the default In Safari Preferences->> General tab-> Default Web Browser:)
    Are you using IE or other browser to download the browser of your choice?
    Regards,
    Eme

  • Embedded/browser-based PDFs slow to open in Acrobat Pro 9

    I'm trying to load PDFs inside my browser using Acrobat Pro 9 but they take a really long time to open. I've done a repair of Acrobat and rebooted but to no avail. Does anyone know what could be causing this?

    Had the same problem on Windows XP after Installing Patch 9.3.3.
    The problem could be solved by reseting the user settings.
    Rename the following REGKEYS:
    HKEY_CURRENT_USER \ Software \ Adobe \ Acrobat Reader
    HKEY_CURRENT_USER \ Software \ Adobe \ Adobe Acrobat
    to
    HKEY_CURRENT_USER \ Software \ Adobe \ Acrobat Reader_Old
    HKEY_CURRENT_USER \ Software \ Adobe \ Adobe Acrobat_Old
    The keys are created at the next start with the basic settings.

  • Itunes store won't open because network timed out

    HP Pavilion Windows 7 64-bit. Itunes won't log in and won't go to itunes store, because the network has timed out. I checked the firewall and allowed itunes, and did the "flushdns". What do I do?

    This Apple doc is a good place to start -> iTunes: Advanced iTunes Store troubleshooting
    Do you see any error messages? Can you browse the web or open the Mac App Store?

  • ITunes won't open because target location is unknown.

    I've downloaded the new version of iTunes and when I try to open it up, it does nothing. I was curious so I looked in the properties and I noticed it has no TARGET LOCATION, hence it's inability to open. Also, where it says TARGET, it only says iTunes. It won't let me edit these in any way, so I'm so confused on what to do.
    Has this happened to anyone else?
    Thanks.
      Windows XP  

    Megan hello,
    welcome to the Apple Discussions open the iTunes folder in your Music folder and select the iTunes 4 Music Library file... type cpmmand - D and this will duplicate the file... put the original file on the desktop and change the name of the duplicate to be the same as one you just moved ... double/click on this file after the name change... if all is okay you can trash the file on the desktop later..
    let's know if it all works again Megan .... TP

  • Firefox won't open PDF's located on the Amazon Cloud Server.

    I frequently post documents (pdf) on the Amazon Web Services (cloud)...some of the pdf's I make (ie InDesign, Acrobat, Etc.) and some I get from other companies (pre-made). In the last few months, I've noticed that FF (any of the last few versions) will not open up most, if not all of the pdfs. It appears to not affect other browsers. One recent example of this is:
    http://oxmedsupp.s3.amazonaws.com/docs/rate-sheets/test-test.pdf
    When you click on a link, it does activate a new tab, but then tab remains blank and stops loading.
    I've tried using several programs to load docs (I prefer to the the FF S3 plugin) and the problem persists. I've tried contacting AWS, but they're not much help.
    Thanks,
    Chad

    I am not sure why this started happening, however please update to version 32.0.3 when its available.
    The places we can troubleshoot is in the Applications menu under preferences.
    *[[Set how Firefox handles different types of files]]
    If you set it to pdf.js viewer as default does it not show up?

  • AW won't open on network

    In our office we have 3 Macs, all running 10.3.9 and using AW 6.2.9. If Mac #1 hooks up to mine (#2) to access any file, no AW file will open regardless of which machine created it or which it lives on. If they disconnect from the network, AW files living on their computer open and work fine. This never used to happen but, since they just told me about it, I don't know when it started or what, if anything, occurred to start the problem.
    Since their AW works fine off the network, I assume preferences aren't corrupted or am I wrong? Any suggestions?

    Found the answer (apparently). Hard drive was getting full, so I deleted some files. All is OK now.
    iBook G4 Mac OS X (10.4.3) other iMac at work, eMac at hom

  • Office 365 files won't open from network drive

    I can’t open any office  documents from a mapped network drive. I can however go to file explorer and go straight the server directory (\\servername\share) and open any document. As a workaround, I created a shortcut on the desktop that points
    to the share to allow the user to continue working.
    I have checked permission and added the path in Trust Center. I know it’s not the computer because I have logged in with other users and everything works fine. I have also logged into other computer with the user that is having the problem and again
    everything works. I'm convinced it some setting I'm missing within the user profile on the computer.
    windows 7 x64
    office 365 bussiness

    Hi,
    This is the forum to discuss questions and feedback for Microsoft Office, the issue is more related to the user profile. I'll move your question to Windows server forum.
    http://social.technet.microsoft.com/Forums/windowsserver/en-US/home?forum=winservergen
    The reason why we recommend posting appropriately is you will get the most qualified pool of respondents, and other partners who read the forums regularly can either share their knowledge or learn from your interaction with us. Thank you for your understanding.
    George Zhao
    TechNet Community Support

  • Office Docs won't open from network drive

    I can’t open any office  documents from a mapped network drive. I can however go to file explorer and go straight the server directory (\\servername\share) and open any document. As a workaround, I created a shortcut on the desktop that points to
    the share to allow the user to continue working.
    I have checked permission and added the path in Trust Center. I know it’s not the computer because I have logged in with other users and everything works fine. I have also logged into other computer with the user that is having the problem and again everything
    works. I'm convinced it some setting I'm missing within the user profile on the computer.
    The computer is running Windows 8 with Office 365 and is current on updates for both.
    Any help is appreciated.
    Sal

    Hi,
    Did you get any error message when you try to open an Office document from a mapped network drive?
    Meanwhile, here are some troubleshooting steps you can try:
    1. Temporarily turn off your firewall/antivirus program to check the result.
    2. Try to disconnect the network drive and then reconnect it with the "Reconnect at logon" check box unticked.
    3. You can have a look at the following KB article and check if it applies:
    http://support.microsoft.com/kb/313937/en-us
    Regards,
    Steve Fan
    TechNet Community Support

  • InDesign won't open when network drive is not available.

    Hi everyone,
    I have a laptop (MacBook Pro OSX10.9.5), which shares a network drive in my office. The drive is with a different computer. When I take the laptop out of the office network (to a meeting or home), InDesign will not open, it gives me the following error (see attached image). I've tried replacing the Defaults and SavedData files, and also re-installing InDesign from scratch. I still get the same error. Any idea what is happening or how to fix it? Thank you in advance.
    Rafa.

    Hi!
    I figured out what the issue was, finally. After playing around, I noticed that my InDesign Fonts folder, had "alias" links to some fonts that resided on that shared drive. As soon as I deleted all the ones that where aliases, the error went away. Hopefully this helps someone in the future.
    Rafa.

Maybe you are looking for

  • Extremely Slow Startup, Blue Screen, and Poor Performance

    Hello, A couple of weeks ago my MBP 15" (late 2009 model) started performing really poorly. The colour wheel would spin for about 2 minutes if a launched any applications and everything was really slow. It also took about 10 minutes on the grey apple

  • The GP for Production order Rescheduling

    Hi Folks I have finished executing the Production order Rescheduling scenario in the DS. Now I want to find out how the blocks, the actions and the callable objects of it has been arranged. I am logged in as username j2ee_admin. I cannot see folder f

  • Flash version detection in IE7

    FYI - I found that IE 7 was not responding to check for Flash version 9.*, kept telling me to upgrade - to fix this I changed the script AC_OETags.js to check for Flash 8 and 9 try { // version will be set for 9.X or greater players axo = new ActiveX

  • Chinese Support - Very Urgent

    We are having the following setup : WebLogic 5.1 Microsoft SQL Server 7.0 JDK 1.2.2 Weblogic MSSQLJDriver for SQL 7.0 We are facing the following problem: We have installed Chinese Language pack in the client as well as in the machine where sql serve

  • Email Text - Subscription

    Hi, I am working on modifying email message send by subscription service. The email message sent to the recipient does not include the complete message (as coded in the XML file). I have checked SUBSCRIPTION_EMAIL.xsl and SUBSCRIPTION_en.xml file and