The 'Get Information' button in my printer driver dialog is grayed out. This happened when I upgraded my mac (and macbook). Can't find any help anywhere.
I recently upgraded both my imac and macbook pro to a new mac mini and macbook air. I have a networked (via airport extreme) canon ipf6100 printer that had been working great from my older computers (all running current mountain lion). The new computer's printer driver setups went well and the dialog says its online and ready. The problem is the 'Get Information' button in the 'Main' driver panel is grayed out. The driver cannot read the printer's configuration (i.e. roll or sheet paper) and therefore cannot print correctly. I have tried re-installing the driver (current one from Canon's website) and have tried connecting the printer to USB directly with the same result. I have not been able to find any help on this anywhere. Any help would be greatly appreciated.
thanks,
-jim
Hi Jim, no idea really, but...
Mac OS X: About the Reset Printing System feature ...
http://support.apple.com/kb/HT1341?viewlocale=en_US
10.5/10.6/10.7 instructions...
In System Preferences>Fax & Print, Right click or Control+click on the Printers list Sidebar, choose Reset Printing System.
if you hold option and click the "-" tab it resets the printing system.
http://www.macosxhints.com/article.php?story=20031215144430486
Safe Boot from the HD, (holding Shift key down at bootup), run Disk Utility in Applications>Utilities, then highlight your drive, click on Repair Permissions.
Any devices that previously appeared in your Printer List and Fax List will need to be added again after resetting the printing system.
Resetting the printing system in Mac OS X 10.5.x+++
To use the Reset Printing System feature in Mac OS X 10.5.x, follow these steps:
Choose System Preferences from the Apple menu.
Choose Print & Fax from the View menu.
Control-click on list of printers on the left side of the window, then choose "Reset printing system" from the contextual menu. If you don't see a list of printers, Control-click on the text "Click + to add a printer or fax" and select "Reset printing system..."
As an alternative, if you currently have one or more printers listed, you can Option-click the "-" (Remove printer) button.
http://support.apple.com/kb/ht1341
Reboot.
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