Training and Event Workflows Issue

Question

Hi Workflow gurus,
I am working on Training and Event Management Workflows.
When I create a booking or pre-booking or cancellation, I am expecting one of the following workflows to trigger.
WS 01200147     Approve Employee Attendance Cancellation
WS 01200151     Approve Employee's Attendance Booking
WS 01200160     Approve Employee's Rebooking
But workflow WS 00400120 (Correspondence error handling) is triggered.
As per SAP documentation on Training and Event Management, Workflow WS 00400120 will be triggered for one of the following reason -
1. Lacking authorization
2. Missing parameters (Plan version, notification abbreviations and so on)
3. Missing forms
4. Form not allowed for user (user group)
5. Incorrect recipient
6. Missing address/name of output medium
I am having SAP_ALL authorization, Plan Version, notif abbr, forms are maintained. Email addresses for the managers / employees / HR administrators are maintained.
Event linkage entries are active for all above workflows.
Can somebody help me to resolve this?
Thanks and Regards
Pras

Answer 1

Hi Pras,
<b>Workflow Setting is Required:</b>
Training Management --> Day-to-Day Activities ---> Approval Workflow ---> Specify Delivery Method-Dependent Workflow Settings.
EXAMPLE:
Standard workflow for participation approval
If you want to use the standard workflow for participation approval, make the following settings in the Workflow Settings infotype:
ACTIONTYPE = BOOK (Book course participation)
LEARNERTYPE = P (Learner of the type Person)
WF_TASK = 12000003 (task)
BO_TYPE = LSO_PARTIC (object type)
WF_EVENT= BOOKREQUEST (event)
WF_ACTION = E (Type of event generation)
REQUEST_PERIOD = 0014 (the deadline for requesting participation is 14 days before the start of the course)
APPROVAL_PERIOD = 0007 (the deadline for approving or rejecting
participation is 7 days before the start of the course)
Standard workflow for participation cancellation
If you want to use the standard workflow for participation cancellation, make the following settings in the Workflow Settings infotype:
ACTIONTYPE = CANC (cancellation of course participation)
LEARNERTYPE = *(learners of all types)
WF_TASK = 12000004 (task)
BO_TYPE = LSO_PARTIC (object type)
WF_EVENT= CANCELREQUEST (event)
WF_ACTION = E (Type of event generation)
REQUEST_PERIOD = 0010 (the deadline for requesting cancellation is 10 days before the start of the course)
APPROVAL_PERIOD = 0005 (the deadline for approving or rejecting cancellation is 5 days before the start of the course)
Thanks and Regards,
Prabhakar Dharmala