Trying to backup from icloud. Enter username and password - OK. Select backup date - OK. I'm then presented with an old username that of course doesn't match my password. Now what?

Have a disabled iPad2 that's been wiped. Using current IOS system. Trying to backup from icloud. Enter username and password - OK. Select backup date - OK. I'm then presented with an old username that of course doesn't match my password. Now what?

Hi Bluehouse44,
If you are having difficulty restoring your iPad from an iCloud backup you may want to use the steps in this article to try to get back on track -
If you can't update or restore your iOS device
http://support.apple.com/kb/HT1808
Thanks for using Apple Support Communities.
Best,
Brett L

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I cannot restore my backup from icloud to my new phone because my backup requires ios 8.2. How do I update my new phone to ios 8.2 before restoring my backup ?

I am trying to restore my backup to my new iphone 5 but the backup is greyed out and I cannot move forward. It says that my backup requires ios 8.2. How do I upgrade my iphone to 8.2 before restoring my backup ?

Howdy splatnet,
The article linked below details how to go about updating your iPhone.
Update the iOS software on your iPhone, iPad, and iPod touch
https://support.apple.com/en-us/HT204204
Regards,
Allen

How do i backup from iCloud (not the last)

i have a new device and when i tried to backup from icloud i couldn't find the last backup. the newest backup was blank when i plug the new device in, and i need the backup i did yesterday. where can i find it?

just to double check you did the back up and restore right take a look at the link http://support.apple.com/kb/HT4859

TS4036 My iPhone has just been replaced and I am trying to restore from iCloud but its saying no backups are compatible with the version of IOS 6.0.1. My back iOS are IOS 6.1. Can you update the phone first then restore?

My iPhone has just been replaced and I am trying to restore from iCloud but its saying no backups are compatible with the version of IOS 6.0.1. My back iOS are IOS 6.1. Can you update the phone first then restore?

Welcome to the Apple Community.
Yes, update first, Settings > General > Software Update.
Then navigate to Settings > General > Reset > Erase all contents and settings on the device you want to restore.
When this completes and the Set-Up Assistant starts, choose "Restore from iCloud Backup" and enter your iCloud account and password. You will see the three most recent backups for each of the devices on which you enabled Backup. Choose which backup to restore from.

TS4585 hi guys, i'm trying to restore from icloud backup and each time I do it from the three backups I available to me it keeps saying Cannot Restore Backup.....any ideas please?

Hi guys Im trying to restore from Icloud backup and each time I do it from the three backups I have available, it keeps saying 'Cannot Restore Backup'.......any ideas please?

Any message in that article the one that you are getting?
http://support.apple.com/kb/TS4036

After moving from Canada to the US, getting a new iPhone 5C, and restoring my backup from iCloud, I can't update my apps. I get an error message that my account is not valid in the Canadian App store and I must change to the US store. How do I do that?

After moving from Canada to the US, getting a new iPhone 5C, and restoring my backup from iCloud, I can't update my apps. I get an error message that my account is not valid in the Canadian App store and I must change to the US store. How do I do that?

Change here:
Settings > iTunes & App Stores > Apple ID: > View Apple ID > Country/Region.
You must have a verified billing address & be located in the country whose store you are trying to use.

I upgraded to iOS 7, now trying to restore from a back up, and it always bring me back to the factory reset, everytime I try putting the backup. Help?

So, I made a backup of my device (iPad 2). It was on iOS 4.3.2. I updated to iOS 7. Now, I'm at the default opening screen. I have to choose language, country, then connect to WiFi. After that, it asks me if I want to start new or restore from a backup from iCloud or iTunes. I select iTunes (because my backup is on iTunes), it brings me to the "Connect to iTunes" screen. I restore the iPad, and when the loading is all finshed, I come back to the iPad, and it's back to the default screen! Then I tried again and again. 5 times it didn't work. I also tried putting it in recovery mode prior to restoring, it doesn't work either. Help please?

Restore from iTune Backup
1. Settings>General>Reset>Erase all content and settings
2. You'll be asked twice to confirm
3. You'll see Apple logo and progress bar
4. You'll see a big iPad logo on screen
5. Configuration start
6. Set language
7. Set country
8. Select Network and input Password>Join
9. Enable Location Service>Next
10. You'll be given 3 options (a) Setup as New iPad (b) Restore from iCloud Backup (c) Restore from iTune Backup
11. Select Restore from iTune Backup
12. You will see picture of USB cable pointing towards iPad
13. Connect iPad to iTune (make sure iTune is on standby)
14. Tap Continue (computer)
15. Restore iPad from Backup (computer)
16. See progress bar with estimated time (computer)
17. See Restore in Progress on iPad
18. See Apple logo
19. See Apple and Progress Bar
20. Slide to Unlock
21. Copying Apps back to iPad (computer)
22. You'll see Loading/Installing/Waiting below the Apps (iPad)
23. Sync Music/Podcast/Movies to iPad (computer)
24. Sync completed (computer)

Trying to restore from icloud backup to new phone

I have just bought a new phone as old one was damaged. I am trying to restore from icloud backup. when it asks for a rescue email address it won't accept the address I am submitting even though it is not any of the addresses that are already registered with icloud as apple id, alternate or rescue emails. this has happened with two different email addresses now, neither of which icloud have a previous record of. not sure what to do now!

You actually have to go through extra steps of setting up your phone as new, updating and then erasing and restoring from that back up.

HT4847 I have a new iphone and cannot delete the backup from icloud. It says that it is in use. I have read some of the other threads and it only seems to be haphazard solutions. Is there a definite way to fix this? I am not able to change icloud accoun

I have a new iphone and cannot delete the backup from icloud. It says that it is in use. I have read some of the other threads and it only seems to be haphazard solutions. Is there a definite way to fix this? I am not able to change icloud accounts.

Follow the steps in wjosten's post here: https://discussions.apple.com/message/13356770#13356770 (for Windows, substitute Outlook in step 2).

I restored my iPhone 5 to IOS 7.1 on computer and tried to restore from icloud back up. It says "restore completed" but Apple logo keeps popping up every 5 seconds. It restored only contacts and sms. I can access the phone but have to stop if logo pops

I restored my iPhone 5 to IOS 7.1 on computer and tried to restore from icloud back up. It says "restore completed" but Apple logo keeps popping up every 5 seconds. It restored only contacts and sms. I can access the phone but have to stop if logo pops

Hello khanhlinh98,
I would recommend performing the following steps in order to stabilize your iPhone.
Will not turn on, will not turn on unless connected to power, or unexpected power off
Verify that the Sleep/Wake button functions. If it does not function, inspect it for signs of damage. If the button is damaged or is not functioning when pressed, seek service.
Check if a Liquid Contact Indicator (LCI) is activated or there are signs of corrosion. Learn about LCIsand corrosion.
Connect the iPhone to the iPhone's USB power adapter and let it charge for at least ten minutes.
After at least 30 minutes, if:
The home screen appears: The iPhone should be working. Update to the latest version of iOS if necessary. Continue charging it until it is completely charged and you see the battery icon in the upper-right corner of the screen. Then unplug the phone from power. If it immediately turns off, seek service.
The low-battery image appears, even after the phone has charged for at least 20 minutes: See "iPhone displays the low-battery image and is unresponsive" symptom in this article.
Something other than the Home screen or Low Battery image appears, continue with this article for further troubleshooting steps.
If the iPhone did not turn on, reset it while connected to the iPhone USB power adapter.
If the display turns on, go to step 4.
If the display remains black, go to next step.
Connect the iPhone to a computer and open iTunes. If iTunes recognizes the iPhone and indicates that it is in recovery mode, attempt to restore the iPhone. If the iPhone doesn't appear in iTunes or if you have difficulties in restoring the iPhone, see this article for further assistance.
If restoring the iPhone resolved the issue, go to step 4. If restoring the iPhone did not solve the issue, seek service.
My issue is still not resolved. What do I do next?
Contact Apple Support.
iPhone: Hardware troubleshooting
http://support.apple.com/kb/TS2802
Cheers,
Allen

TS3297 Hi, I've setup my new mini ipad today, restored a backup from icloud and all is fine. However, when I try to download my music, they almost completely download then an error message pops up saying "unable to download songs" - can anyone help pleas

Hi, I've setup my new mini ipad today, restored a backup from icloud and all is fine. However, when I try to download my music, they almost completely download then an error message pops up saying "unable to download songs" - can anyone help please?

So it appears iCloud/iTunes Match isn't the issue - the error message would seem to be complaining about where the music is being downloaded to. So with this in mind:
In iTunes select Preferences and select Advanced. The iTunes media folder should be set to /Users/<your account>/Music/iTunes/iTunes Music. <your account> would be whatever your user account is. If you see something else there I'd guessing it is a folder you don't have permission to write to.

How do i erase a corrupt contact list from iCloud,iPhone, iPad and MacBook Pro and restore Address Book backup to all devices and cloud?

how do i erase a corrupt contact list from iCloud,iPhone, iPad and MacBook Pro and restore Address Book backup to all devices and cloud?
I saved a corrected, most up to date version of my master Address Book Contacts as a back-up on my Mac Book Pro.
then in an effort to "simplify my life" i attempted to sync my I phone contacts - ( pre clean-up version) with my clean list on Mac Book Pro, New I pad and newly available icloud. DUH!! Using iTunes to do the sync caused the clean MacBOOK Pro list to be commingled with the dirty iphone contacts. amd now the whole mess is in the cloud.
I need to clear out the contaminated lists from all iplaces, and startover with Back-up on my macbook pro. BUT HOW???
Help
Karen

I had exported an address book backup: abbu
so since i wrote, i have found my way into the cloud: selected all entries - deleted them all from the cloud.
This wiped out contacts on my iphone and i pad, and MBP, as well as on the cloud. I then imported the abbu back into my now empty address book.
To repopulate the crowd, i selected all in my address book and created a single card vCard for export to my desktop. I then dragged that vcard into my empty cloud. Now my cloud has the same clean contacts as my MBP addressbook. The cloud then pushed the clean contacts into my empty ipad and iphone contacts.
I had to go back to Address Book>preferences>Accounts and Add an I cloud account - but if you accidentally create a second i cloud account - all of a sudden your address book will duplicate itself. I quickly reversed it by deleting one of the icloud accounts in my Address Book>preferences>Accounts.
I created a new entry on my MBP and it is now on all devices and in cloud
I also created a new entry on my iPhone and it is now in the address book on my MBP.
I feel empowered!!
Have i missed anything??

HT4847 I am unable to delete the last backup from icloud, i checked my all device setting but it still say "cannot delete icloud this time because it is in use,"Please tell me what should i do.

I am unable to delete the last backup from icloud, i checked my all device setting but it still say "cannot delete icloud this time because it is in use,"Please tell me what should i do

It still didn't work...
Within this commonfiles\apple folder, there is only one folder, labeled "Internet Services." Within this folder, there are 6 folders, labeled:
APLZOD.resources
BookmarkDAV_client.resources
CoreDAV.resources
iCloud.resources
iCloudServices.resources
ShellStreams.resources
Within all but CoreDAV and BookmarkDAV_client, there are multiple different folders, all labeled starting with a two letter (acronym I believe, for different languages) then .lproj (for example, a folder is labeled "ar.lproj".
In each of the folders of APLZOD.resources, there is a file labeled "APLZODlocalized.dll."
In all of the folders containing the multiple .lproj folders, there are likewise "name"localized.dll files contained.
In the BookmarkDAV_client and Core DAV folders, they each contain only one file, "Info.plist"
I attempted to delete all of these files, and still, the FileAssassin could not delete them. I unlocked one of them for instance, and I tried to delete the file myself (thru windows explorer and just clicking delete), and I still had the same issue of coming eventually to the window requesting me to "try again" to have permission.
What can I do?? I'd like to avoid Unlocker, but if it really is a reliable and SAFE program, and someone knows a SAFE place to download it from, I'd appreciate it very much so!!
thanks!!

HT203756 How can I remove 'old' or 'incomplete' backups from iCloud?

How can I remove 'old' or 'incomplete' backups from iCloud?
When I attempted, the iPhone 6+ message asked if I wanted to remove ALL of the backups... without giving me the option of selecting the specific one I wanted to remove.
I had performed 'backups' of my old iPhone, but, when I tried to RESTORE to the REPLACEMENT iPhone, at least one of the iCloud backups shows 'incomplete'. There was no 'error' on the original iPhone...when it 'failed' to complete the backup.
Now, I would like to 'clear up' the 'storage' on the iCloud, but am unable to select specific ones. I can either keep all instances or shut off iCloud Backup which would, according to the message, remove/delete ALL of the BACKUPS.
This shouldn't be this difficult.....

I too wondered how you remove apps from iCloud. Judging by the quantity of questions, comments, suggestions and replies (some rather rude) there is a clear need for Apple to make their literature a lot clearer. The page describing what iCloud backs up refers to "app data" as an item which is backed up. To the uniniated this might mean the app program but it seems not. The app is "bought" via iTunes or the App Store and details of your purchase (free or otherwise) is held there separately on the server.
It would be nice however to be able to remove the reference to junk I have downloaded and decided I don't want so that it doesn't appear on the purchased apps listing! Apple please note this.
It must be remembered that Apple products come pitifully supported by manuals "out of the box" on the assumption that it is so easy to use the product that no explanation is needed. They forget that most buyers of Apple products (me included) don't know (and don't want to know) how they work, so when something is not obvious they are required to plough through Lord knows how many web pages of "knowledge base" material until they find an answer.
All I can add is that it is worth spending time reading the multiitude of discussion threads before asking the question yet again...

Need help with restore backup from icloud

Hi.
A few days ago I've deleted data and settings from my iPad and updated it to 8.1.2. Then, I wanted to restore backup from iCloud, but got error, that I can't restore my backup. Tried three last copies, other wifi, many solutions from support - the same error. Support said me, my backups are broken. And they can't help me.
OK. I've found some programs in internet for download backups and restore it. Only trials. And they work, they see my backups, download and show me my data. I need to buy program to restore data to my iPad. I don't want to buy, because, if that programs can restore my data, why Apple support can't do this?

Photos and videos from your camera roll are backed up to iCloud when you do an iCloud backup.
This article tells you how to restore an iCloud backup:
http://support.apple.com/kb/TS4036

Trying to backup from icloud. Enter username and password - OK. Select backup date - OK. I'm then presented with an old username that of course doesn't match my password. Now what?

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