Unable To Print or Access Page Setup in Crystal Reports 2008

I have Win 7 32 bit, and installed Crystal Reports 2008 last week (v12.0.0.683 from the Help window).
Every time I open a report, and from the Preview tab clicking File -> Print, or File - > Page Setup, I immediately receive a Windows message that "Crystal Reports has stopped working". After a few seconds, another Windows message displays "Crystal Reports has stopped working - a problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available". Then Crystal completely closes.
I downloaded sample reports from the BO website, and still receive the error, so I don't think it's the report.
When I view the Event Log, I see the following:
Faulting application name: crw32.exe, version: 12.0.0.683, time stamp: 0x47c8be9a
Faulting module name: ntdll.dll, version: 6.1.7600.16385, time stamp: 0x4a5bdadb
Exception code: 0xc0000374
Fault offset: 0x000c283b
Faulting process id: 0x94
Faulting application start time: 0x01cc1fc304e98ecd
Faulting application path: C:\Program Files\Business Objects\BusinessObjects Enterprise 12.0\win32_x86\crw32.exe
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: 3cfc99e6-8bb8-11e0-b8ef-00248122792c
I have uninstalled and reinstalled CR 2008 multiple times and continue to receive the same error. I tried updating to SP1 (Version 12.1.0.892 Incremental) but I receive the following error: "A BusinessObjects product at a lower patch level is detected. The installation cannot continue. Please update all installed products to the SP1 patch level, then restart this installation".
Need to print my reports - any ideas?

Sorry busy on Support cases and they take precedence over this community forum.
Very interesting....
In a test application I use I have this routine to get the local printers:
private void frmMain_Load(object sender, System.EventArgs e)
     if (System.Drawing.Printing.PrinterSettings.InstalledPrinters.Count > 0)
          foreach(String myPrinter in System.Drawing.Printing.PrinterSettings.InstalledPrinters )
               cboCurrentPrinters.Items.Add(myPrinter);
          cboCurrentPrinters.SelectedIndex = 0;
     else
          rdoCurrent.Enabled = false;
          EnableDisableCurrentControls(false);
     //For printers exposed to System account as per MS Kbase
     //http://support.microsoft.com/default.aspx?scid=kb;en-us;184291
     //Look to HKEY_USERS\.Default\Software\Microsoft\Windows NT\CurrentVersion\Devices
     Microsoft.Win32.RegistryKey mySystemPrinters =
          Microsoft.Win32.Registry.Users.OpenSubKey(@".DEFAULT\Software\Microsoft\Windows NT\CurrentVersion\Devices");
     foreach (String defaultPrinters in mySystemPrinters.GetValueNames())
          cboDefaultPrinters.Items.Add(defaultPrinters);
     if (cboDefaultPrinters.Items.Count > 0)
          cboDefaultPrinters.SelectedIndex = 0;
     else
          rdoDefault.Enabled = false;
Note the MS Kabse on where the printer registry is. Now the odd part is on one of my test development PC's it won't populate the Default User Printer list, only the Local User Printers. I take this same app to another PC and it works just fine. The register keys are there but for some reason on my Windows 7 64 bit it won't show them, the other strange part is I have full access to both keys. I have not been able to figure out why this happens...
I'm thinking this may be related to your issue.... But I don't have a solution, very strange... I've even gone into regedit32 and set full permissions on the various keys and it still doesn't work...
I have other VM-ware images if I need to get past that part for testing so I never drilled into why, I believe it has to be some Windows/Firewall/Anti-virus configuration or something our IT department pushed into my local Profile.... What that is I don't know unfortunately.
I'll do some looking and testing. You may want to post this on Microsoft forums as well.... Ask about printer permissions.
Thanks
Don

Similar Messages

Accessing Page Setup Aborts Crystal Reports

CR Version: 12.0.0.683
OS Version: Vista Business
Visual Studio 2008
.Net Framework 3.5
Regardless of whether I am in VS or just CR, if I click on Page Setup to change the orientation of a report I am trying to build, Crystal Reports will abort and shut down. When in VS 2008, it closes that application as well.
I've installed all known updates to my machine and I've searched the CR Website but have found no further updates for CR.
Has anyone else experienced this? If so was a solution found?

The problem is now solved.
I opened my printer browser through Control Panel. I opened every printer I had. One would not open. I deleted this printer and used Server Properties to completely remove the driver and package.
I tried CR 2008 / Page Setup but the program died again.
I went back through all printers and one by one opened them up again. This time, I noticed one printer had a message that the driver needed to be updated. I updated the driver, tested CR and all is well.
Thanks so much for pointing me into this direction. I was at a complete loss.

How to get the Report Page count using crystal reports 2008

Hi,
I have to implement a business logic where in i will have to display the no. of pages generated for the report
Say for e.g. crytal report that's generated spans 25 pages in the report.
Then i will have to display a message to the user after the report generation something like "25 Pages generated"
So, how would i get this report page count so that i can fetch the value and display the same to the user.
Any sample code snippet would be of great help.
Thanks in Advance
Regards,
Ramnath

Hi,
I am using crystal reports 2008 and i visited the link forwarded in your previous mail and got the solution for getting the lastpagenumber of the report.
nPages = crReport.FormatEngine.GetLastPageNumber(New CrystalDecisions.Shared.ReportPageRequestContext)
but, i don't find FormatEngine property for ReportDocument object.
I just wanted to know whether this property is availale in crystal reports 2008 or should i even install any service packs for this.
Please find below the namespaces that importing in my class
Imports System.Windows.Forms
Imports System.Drawing.Printing
Imports CrystalDecisions.CrystalReports.Engine
Imports CrystalDecisions.Shared
Imports CrystalDecisions.Windows.Forms
Imports CrystalDecisions.CrystalReports.ViewerObjectModel
Imports CrystalDecisions.Shared.ReportPageRequestContext
Please let me know how can i get the formatEngine property for reportdocument object
Thanks in Advance
Regards,
Ramnath

Unable to load password protected Accdb file using crystal reports 2008

Hi,
I am trying to generate crystal reports using crystal reports 2008 and in the process, I am internally setting accdb file to all my rpt files .
When i try to map my accdb file (Without passord protection) to all my rpt files, everything works fine and i am able to generate reports.
But, when i try to map the password protected accdb file to the rpt file, it throws me an error saying
"LogOn failed. "
Details :         ADO Error Code : 0X
Source:         Microsoft Access Database Engine
Description : "Cannot start your appliaction, The workgroup information file is missing or exclusively opened by other users"
SQL State : 3028
I have made sure that none of my applications are running when i try this.
Please find the screenshot for the same.
Please let me know how to resolve this issue as i need to work with password protected accdb files for generating reports.
Thanks in Advance.
Regards,
Ramnath

Hi Ludek,
This is happening in CR designer.
Besides, please find below the additional basic info regarding this
Crystal reports version      : 2008
Database connection type : OLE
OLE DB Driver                    : Microsoft Office 12.0 Access Database Engine OLE DB Provider
Database                           : Access 2010
Dev Language                   : VB.Net
Regards,
Ramnath

Horizontal page numbering - Crosstabs -Crystal reports 2008

Hi All,
We have Crosstab tab in which columns grows horizontally and rows too grow vertically. It automatically page breaks when it reached the page layout width.
My requirement is to number the all the pages in Page N of M format.
But if we use the special field "PAGE N of M" it doesnot number the horizontal pages (it can be only be repeated)
If we use the special field "Horizontal page number"- it number horizontal page number alones.
Is there any workaround to number the horizontal (virtual)pages also along with the normal pages.
We tried on various formulas by making use of no.of columns but nothing worked out.
It would be of great help if someone helps me out in a workaround for numbering all the pages(including the horizontal pages)
Thanks in advance.

Jamie,
I did try to implement your example to my existing report.
My current report will always have expanded horizontal pages for two different crosstabs from two different group footers.
When I attempted to add the {@ Page Header} field/formula to my crosstab Column, it automatically changed to a different database field from my database.
Have you experienced this before?
Other then that, the pages seem to be getting counted correctly by the {@Page Number} formula.
Here is a screen shot of my current report.
I need my page numbering to be at the bottom center for all of my pages.
https://www.dropbox.com/sh/89ub6l2rfx2el80/9W27lbMBnP
Thank you.
Stephen

How to overcome the Memory leakage issue in crystal report 2008 SP2 setup.

I have developed the small windows based application tool with help of Visual studio 2008 for identify the memory consumption of crystal report object. It helps to load the crystal report objects in the memory and then released the object from the memory. The tool simply does the u201CLoading and Unloadingu201D the objects in the memory.
The tool will be started once u201CTest_MemoryConsumption.Exeu201D executed. The u201CTest_MemoryConsumption.Exeu201D consumes u201C9768 KBu201D memory before load the crystal report object in memory. It means, 9768 KB is normal memory consumption for run the tool.
Crystal report object initiated by the tool and object help to load the report in memory once the tool initiated the crystal report object. Now u201CTest_MemoryConsumption.Exeu201D consumes u201C34980 KBu201D memory during the crystal report object creation and report load process. The actual memory consumption of crystal report object is 34980u20139768=u201C25212u201DKBu201D.
The memory consumption u201C34980 KBu201D will be continued till the end of the process. The memory consumption will be reduced to u201C34652 KBu201D from u201C34980 KBu201D once report load process completed. It means, u201C328 KBu201D memory only released from the memory consumption. Tool enables the Release command for the crystal report object. But crystal report object does not respond to the command and will not release his memory consumption.
The memory consumption u201C34652 KBu201D will be stayed in the memory once job ends. If i again initiate the crystal report object then it crystal report object start to consume the memory from 34652 KB.
Database objects and crystal report objects are properly used in the tool. The object release commands properly communicated to crystal report setup. But the u201CCrystal report service pack 2u201D setup unable to respond the commands which has enabled from .Net Tool. Crystal report objects are properly initiated and disposed in the tool. But the crystal report unable to release from the server.
The memory consumption will be reduced once the server restarted or kill the application.
Crystal report 2008 and crystal report 2008 SP2 setup available in the server.
Microsoft .Net Framework 2.0 SP2, Microsoft .Net Framework 3.0 SP2 and Microsoft .Net Framework 3.5 SP1 are available in the server,
Could you please suggesst how to avoid the memory consumption keep increasing and how to release the memory consumption once the crystal object disposed???

Hi Don..
My case is different one. I hope, the problem with Run time Installation setup file (Crystal report 2008 Serivce Pack2 installer) which we installed in the server.
Let me explain with Live scenario which our client faced in crystal report 2008 Service pack2 Installer.
Our client is using a application to help to print their reports. The application is developed with Windows service.
Windows service keep on running in the server. Windows service executes the client 's crystal reports( Labels Report, Stock report) which designed for clients need and the reports will be printed from printer.
10 Same type report (Label Report) will be printed in 1 minute. Reports are not printing during non business hours. But the windows service keep on running. Memory cosumption of application will be 160 MB in business hours.
For Example, On Monday the application memory consumption starts with 160 MB. The Memory consumption will be reached 165 MB in peak business hours. Then the memory will be ended in163 MB in the End of Monday. It means, The memory consumption will be in 163 MB during the non business hours. Reports will not be printed in non business hours.
On Tuesday, the application memory consumption starts with 163 MB and it will be reached 168 MB during the peak hours. The Memory consumption will be ended in 165 MB in the end of Tuesday. The same process contiues till friday. End of friday, the memory consumption of the application will be ended with 170 MB.
Application Memory Consumption slowly increasing in the server. In 5 days, Memory consumption reached Threshold value (170 MB) of the server. Application gets hanged up once the memory consumption reached 170 MB. We got the error messages as "Attempted to read write protected memory " / "Not Enough memory for process". If we restart server / If we restart the service then memory consumption of application get reduced to 160 MB.
From the above scenario, We came know that the either the problem with Application object or the problem crystal report object. In the application, We have checked dispose methods of application objects completly. I am sure that application objects are properly disposed in the application. I hope the problem not with application objects. The problem with Crystal report objects.
Application properly communicates the dispose methods to crystal report objects. Crystal report objects are not released from
the memory.
Crystal report 2008 Serive Pack 2 setup installed in the server.
As you said, If Crystal report runtime is not released from memory then memory consumption keep increase??? In service oriented architecture application, how to unload the crystal report runtime??
Do you any fix for this kind of issue??
Willl Crystal report 2008 service pack 3 help on this issue??

Unable to print a web page in color hp officejet 6500a plus

unable to print a web page in color hp officejet 6500a plus
This question was solved.
View Solution.

Hi daverunlong,
I'll need some addtional information to assist, are you using ePrint or the ePrint Mobile app? What device do you have?
I was an HP employee.
Reminder: Please select the "Accept as Solution" button on the post that best answers your question. Also, you may select the "Kudos" button on any helpful post to give that person a quick thanks.

Crystal Reports 2008 Crashes when opening File/Page Setup

Post Author: jrm2byu
CA Forum: General
I am running Crystal Reports 2008 full version on Windows Vista. Every time I click on File/Page Setup, or File/Print the program will crash. There are no updates available for 2008. I also have Crystal Reports 8.5 and 10 installed on the same computer. Any ideas what might be causing this crash?

Post Author: Ray Norkus
CA Forum: General
I've got the same issue as well. Does anyone have a solution?
A quick printing workaround was to export to a pdf and then print but now I actually need to modify my page dimensions.
Ray

Exporting or Printing each page of a Crystal Report to a separate pdf file.

Is there a way to export or print each page of a Crystal report to a separate pdf file? If possible, I would look to use the family nunmber field in my report as the file name. This is not required, but would be helpful. Thanks

Hello,
Standalone CR Designer doesn't have the ability but CR Server or BOE does. Or if you have a .NET or Java you could write an app that would spit out one page at a time.
Don

Crystal Reports 2008 crash when Select Page or Print Report

Hy,
I Have Crystal Reports 2008 on Windows Vista. When I select page or I print reports, Crystal Reports crash. I tried to uninstall Crystal 8.5 and Crystal XI that I was on the same computer and manually removed all entry in Registry. After this I reinstalled Crystall 2008 but the problem was not resolved.
So I tracked the dll called by CRW32.EXE and I found that the problem was on a DLL of Microsoft Office OneNote. I uninstall the Microsoft Office OneNote printer that Office Installation Program created for OneNote and now all work fine. I hope that this can help other people that have the same problem.
Ciao Filippo

Thank You for the information Filippo,
This is actually a known issue with CR 2008 when a printer driver is missing at least one file. Our developers are aware of the issue and are planning to release a fix soon.

Print layout different with crystal report 2008 runtime

Hi,
I have reports which I print on a pre printed stationary. With Crystal report 11.5 run time it works fine.
Now I am using Crystal Report 2008 run time and with this I found that layout on the print is different than the actual layout in the design.
The print with CR 2008 run time is not exactly matching with the pre printed stationary. Whereas it is working fine with the 11.5 run time.
Can anyone please help?
Thanks,
Abhijit Gorhe

hi,
you can verify the settings
File -> Page Setup
- Printer Options
- Page Options
- Margins
Regards,
Vamsee

Printing Extremely Slow Using Crystal Reports 2008 ActiveX Print Control

Problem:
We are trying to upgrade our existing Crystal Reports 10.0 ActiveX Viewer ASP based reports to the new Crystal Reports 2008 ASPX Report Viewer but are having print performance issues that have prohibited us from moving forward.
Environment:
Windows 2003 Server Standard Edition 32-bit with SP1
IIS 6.0 running ASP .NET version 2.0.50727
Crystal Reports 2008 SP0 with FP1
Crystal PrintControl.dll version 12.0.0.796 (verified on server and client)
Details:
Crystal Reports 2008 ASPX Report Viewer Object & ActiveX Print Control Report Printing Scenario
From a typical 27 page report, the user clicks the Print icon from the ASPX Report Viewer Object.
The Print window with the message Crystal Reports Print Control immediately appears on the screen. This window is on the screen for approx 30 seconds.
The Print Setup window finally appears on the screen. The user verifies the printer, chooses to print pages 1-5, and clicks the Print button from the window.
The Retrieving page 1 message appears in the Print window. The message remains in the window for approx 30 seconds.
The Printing page 1 message appears in the Print window. The message remains in the window for approx 30 seconds.
The Printing page 2 message appears in the Print window. The message remains in the window for approx 30 seconds.
The Printing page 3 message appears in the Print window. The message remains in the window for approx 30 seconds.
The Printing page 4 message appears in the Print window. The message remains in the window for approx 30 seconds.
The Printing page 5 message appears in the Print window. The message is in the window for less than 1 second.
After 3 MINUTES of waiting the report finally starts printing.
Crystal Reports 10 ASP ActiveX Report Viewer Report Printing Scenario
From the same typical 27 page report that was used in the Crystal Reports 2008 scenario, the user clicks the Print icon from the ASP ActiveX Report Viewer.
The Print window Immediately appears on the screen. The user verifies the printer, chooses to print pages 1-5, and clicks the Print button from the window.
The Print window Immediately disappears from the screen and the report Immediately starts printing.
The entire print process takes only 3 u2013 4 SECONDS.
Even though we are trying to get the users to decrease the amount of paper used in report printing. They still do a significant amount of printing. The difference between the print performance using Crystal Reports 10 (3-4 seconds) and Crystal Reports 2008 (3 minutes) is totally unacceptable to our users.
Has anyone else experienced this problem and is there a known fix for it? This is the only thing holding us back from our upgrade and it has become very frustrating to us.
Much thanks to anyone that can shed some light on this.

Hi Brian,
Please have a look at [this|Crystal 11.5 Activex control for viewer; post.
However, have you tried with the No Printer options available in Print Options window from designer?
Regards,
Atanu.

Move data from web page to a crystal report

I am using Crystal Reports 10 and Dreamweaver to create an asp page. I would like to know how to access a crystal report from the asp page and pass the data that is on the asp page to the crystal report. Is this possible?

There is also a very specific sample found on the Diamond site that was originally written by some one in support that should be very useful.<a href="/node/494">http://diamond.businessobjects.com/node/494</a>This sample takes an ADO recordset and passes it to a report at runtime. The sample also displays the report in an ASP page. The only change you would need to make is to populate ADO recordset with data from the web form. Sorry I don't have a sample to do that. Rob Horne

Crystal Report 2008 doesn't set page size when export to excel file

Hi,
I am using Crystal Report 2008 Developer edition.
At Crystal report design time setting the below page setup:
Page Options -
to A3(297X420 mm)
Orientation --- Landscape
and using the following code in .net (c#)
I am using below format options to export in excel in .net 2005
ReportDocument oReport = new ReportDocument();
oReport.FormatEngine.PrintOptions.PaperOrientation = PaperOrientation.Landscape;
oReport.FormatEngine.PrintOptions.PaperSize = CrystalDecisions.Shared.PaperSize.PaperA3;
if (aParamlist.ReportFormat == ReportFormatEnum.MicrosoftExcel)
ExcelFormatOptions excel = new ExcelFormatOptions();
excel.ExcelUseConstantColumnWidth = false;
// Use detail section one as a guideline to determine column width
excel.ExcelAreaGroupNumber = 1;
//excel.ExcelAreaType = AreaSectionKind.Detail;
excel.ExcelAreaType = AreaSectionKind.Detail;
// Prepare exporting options
ExportOptions export = oReport.ExportOptions;
export.FormatOptions = excel;
export.ExportFormatType = ExportFormatType.Excel;
oReport.Export();
when export to excel it doesn't set the Paper Size to A3(297X420 mm).
Is there any way to set the paper size while export to excel or in other formats also????
Thanks & Regds,

Hi,
thanks for your email.
This is not happening in development environment.It is setting the paper size anf paper orientation properly.
this is happening in the production environment where only redist installation is done.
thanks

Crystal Reports 2008 - Blank page on server only

Crystal Reports 2008 - Blank page on server only
My report is developed in the Crystal Reports 2008 Report Designer 12.0.0.683.
I have a .NET application that takes the report file, an ODBC connection and exports the resulting report to PDF. This application is deployed as an MSI and includes the Crystal Reports .msm merge module. The report uses multiple views and tables from a single database to create invoices in PDF format.
Problem: For one particular invoice, a blank page is being added to the end of the invoice. This blank page contains the report's standard page header. There is no missing data and no missing sections on the invoice. This is only occurring when the pdf is generated on a Windows Server 2008 x64 server where the application is deployed using the merge modules.
I have installed the application locally on my Windows Vista Business x86 system and the generated PDF does NOT contain the blank page at the end.
The blank page is not generated when previewing the report in Report Designer. For the particular invoice this is occurring on, footer F and footer G are blank and therefore suppressed.
Please bear in mind that this happens only for one particular invoice that uses this report file and does not happen from my local system using the same .rpt file.
The report is constructed of the following sections:
-Page Header (suppressed on page 1)
-Grp1 header A (watermark conditionally suppressed based upon a parameter)
-Grp1 header B (Keep together - always fits onto a single page)
-Details
-Grp1 footer A (Keep together)
-Grp1 footer B (Conditionally suppressed based upon data)
-Grp1 footer C (Keep together)
-Grp1 footer D (Contains sub report(suppressed when blank). Keep together. Suppress blank section. New page before but (Not OnLastRecord))
-Grp1 footer E (Contains sub report(suppressed when blank). Keep together. Suppress blank section.)
-Grp1 footer F (Contains sub report(suppressed when blank). Keep together. Suppress blank section.)
-Grp1 footer G (Contains sub report(suppressed when blank). Keep together. Suppress blank section.)
-Report footer (Always blank. Suppress blank section)
-Page footer (Fixed static content, displayed on every page.)
Edited by: alibaabaa on Oct 12, 2009 12:41 PM
Edited by: alibaabaa on Oct 12, 2009 12:45 PM

Thanks for responding, Jonathan.
Is the same runtime installed on the 64 bit system? I notice from your version number that you do not have any service packs installed on the dev system. SP 2 is out and may help.
I have installed SP1 and SP2 this morning, resaved the report file and tried again but the same problem remains.
I'm not sure how to answer your runtime question. I am using the same application built with the same merge modules on both the dev machine and the production server. Of course, the dev machine has the additional complication of having Crystal Reports 2008 installed. Perhaps this is causing the difference?
Compare the printer settings between the two systems. Try installing the same printer driver on the 64 bit system.
Perhaps I am misinterpreting your suggestion, but I am not printing the invoices. I am only exporting them to PDF. It is the PDF that has the extra page. Is there a 'print to PDF' driver of some sort that I need?
Also, was the .NET application compiled as 32 bit, or Any CPU? Whichever it was, try switching it then recompiling to see if that helps.
I tried switching to Any CPU but this caused the Crystal Reports module not to load at all on the 64bit Windows server.
Thank you for your suggestions, but my problem remains. Is it worth trying with the redistributable msi rather than using the merge modules? If so, could you recommend which one I should use? I am using Visual Studio 2008 Professional.

Unable To Print or Access Page Setup in Crystal Reports 2008

Similar Messages

Maybe you are looking for