When I run a diagnostic on my network connection, Itunes says that a secure connection was not found giving the following message. Microsoft Windows Vista Home Premium Edition Service Pack 2 (Build 6002) Hewlett-Packard HP Pavilion dv6700 Notebook PC iTu

Question

Microsoft Windows Vista Home Premium Edition Service Pack 2 (Build 6002)
Hewlett-Packard HP Pavilion dv6700 Notebook PC
iTunes 10.2.1.1
QuickTime 7.6.9
FairPlay 1.11.16
Apple Application Support 1.5
iPod Updater Library 10.0d2
VoiceOver Kit 1.4 (222093/222742)
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 3.4.0.25
Apple Mobile Device Driver 1.55.0.0
Bonjour 2.0.4.0 (214.3)
Gracenote SDK 1.8.2.457
Gracenote MusicID 1.8.2.89
Gracenote Submit 1.8.2.123
Gracenote DSP 1.8.2.34
iTunes Serial Number 0025AAF8089EC380
Current user is not an administrator.
The current local date and time is 2011-05-15 21:05:05.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is not supported.
Core Media is supported.
Video Display Information
Intel Corporation, Mobile Intel(R) 965 Express Chipset Family
Intel Corporation, Mobile Intel(R) 965 Express Chipset Family
**** External Plug-ins Information ****
No external plug-ins installed.
Genius ID: dc0c6f739bfede483c8983f10e41784f
iPodService 10.2.1.1 is currently running.
iTunesHelper 10.2.1.1 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name:    {588EB1BD-8374-43B1-B687-C47C33764298}
Description:    Intel(R) Wireless WiFi Link 4965AGN
IP Address:    192.168.1.2
Subnet Mask:    255.255.255.0
Default Gateway:    192.168.1.1
DHCP Enabled:    Yes
DHCP Server:    192.168.1.1
Lease Obtained:    Sun May 15 20:23:07 2011
Lease Expires:    Mon May 16 20:23:07 2011
DNS Servers:    192.168.1.1
Adapter Name:    {1C11AE53-28A5-4AC7-BA9F-CD4109D7856C}
Description:    Realtek RTL8101E Family PCI-E Fast Ethernet NIC (NDIS 6.0)
IP Address:    0.0.0.0
Subnet Mask:    0.0.0.0
Default Gateway:    0.0.0.0
DHCP Enabled:    Yes
DHCP Server:   
Lease Obtained:    Wed Dec 31 18:00:00 1969
Lease Expires:    Wed Dec 31 18:00:00 1969
DNS Servers:   
Active Connection:    LAN Connection
Connected:    Yes
Online:        Yes
Using Modem:    No
Using LAN:    Yes
Using Proxy:    No
SSL 3.0 Support:    Enabled
TLS 1.0 Support:    Enabled
Firewall Information
Windows Firewall is on.
iTunes is NOT enabled in Windows Firewall.
Connection attempt to Apple web site was unsuccessful.
The network connection timed out.
Basic connection to the store failed.
The network connection timed out.
Connection attempt to Gracenote server was successful.
The network connection timed out.
Last successful iTunes Store access was 2011-04-30 21:01:11.

Answer 1

Windows Firewall is on.
iTunes is NOT enabled in Windows Firewall.
We'd better check on that, kris. If you enable iTunes in your Windows firewall, does that help with your connection? See the following document for instructions:
How to enable iTunes in the Windows XP Firewall
EDIT: Drat ... gave you the link to the wrong document. Try this one instead for your Vista:
How to enable iTunes in the Windows Vista and Windows 7 Firewall
Message was edited by: b noir