0CRM_COMPLAINTS_I - Tables CRM

Hi,
do anybody knows the tables for extractor 0CRM_COMPLAINTS_I ???
Are those informations stored in tables
CRMD_ORDERADM_H and/or CRMD_ORDERADM_I ??
Thanks,
Frank

Hi
CRMM_TERRITORY & CRMM_TERRSTRUCT are the main tables, As far I know
he extractor CRM_BWA_GET_DATA_WITH_ARC has been enhanced to also include data from the archive information system. For the same reason, the following DataSources in CRM Sales have also been enhanced:
·        0CRM_SALES_ORDER_I
·        0CRM_QUOTATION_I
·        0CRM_QUOTA_ORDER_I
·        0CRM_SALES_ACT_1
·        0CRM_SALES_ACT_I
·        0CRM_COMPLAINTS_I
·        0CRM_SALES_CONTR_I
·        0CRM_OPPT_H
·        0CRM_OPPT_I
http://help.sap.com/erp2005_ehp_04/helpdata/EN/41/25428efed8bb47a54f2cc04b4813a8/frameset.htm
Edited by: Aduri on Jan 6, 2009 2:16 PM

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Orgmodel: mapping table crm - r3

Hello experts,
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Thanks for help,
Gerd

Hi,
Use the table: HRV1222A.
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Edited by: PePe on Jan 29, 2009 1:49 PM

CRM SERVICE TABLES

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Hi,
Just sharing some of the existing SCN post for your help
http://scn.sap.com/thread/1770638
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Erroneous link between R/3 Schedule Lines and CRM Schedule Line

Hi everybody,
I am analyzing the best approach to fix a duplicate schedule line issue in CRM. The documents are modified from R/3 by means of an IDOC (ORDERS05).
First of all, let me explain the process.
1.- Document is first created in CRM
2.- Document is updated from CRM in R/3 (Using middleware)
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Edited by: Rob Burbank on Feb 17, 2010 5:34 PM

My issue is this.
The worst thing that happened, is the fact there is key fields in R/3 -> CRM, to link the schedule lines, since R/3 Uses the regular key fields in the T. table, CRM uses the GUID for the sched. lines.
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I am not sure that is the best solution, in fact I do not believe that is a solution at all. CRMXIF_ORDER_SAVE_M01 does not exist in R/3 and even if somehow I do all the effort to create it in R/3, R/3 still does not have the schedule line GUID to properly point to the right record.
What I did to override this error, was to include inside the XIF module the CRM_APO_SALES_SELECT_GUIDS, CRM_ORDER_READ and CRM_ORDER_CONVERT_DOCNUMBER Functions to get all the sched lines for the specific orders in the guid form. However this solution does not work OK, since sometimes the CRM system is not able to properly return the correct GUID values and this leads to the duplicate schedule lines error.
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Thank you for your time and help.
Sincerely
Meuli
Moderator message - Welcome to SCN.
There is a 2,500 character posting limit, but in this case I split it in two.

Free Goods MW steps 5.0 w new table

Hi All,
I have set up Free Goods in R/3 and had to create 1 new table in R/3.
In CRM what objects do I need to replicate?
DNL_CUST_CND_FG
DNL_CUST_FGD
others?
I created a new entry in R3AC5 for my new R/3 table KOTN900.
I copied DNL_COND_N010 to DNL_COND_N900 but changed table KOTN010 to KOTN900 in the table structure tab but running R3AS keeps SYSFAIL in SMQ1.
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Message no. SR053
I can't see anything in the best practice guides.

Can't have item levels in the table, CRM 5.0 listing uses both the table (header) and PPR.

TCRMBP_REFCUST --- Replication of BPs from CRM to ECC

Hi -
We have a CRM - ECC (SD / ISU) environment.
I have a question about TCRMBP_REFCUST table.
1. How exactly is this table used? Is this table used when replicating the CRM BP into ECC?
2. This table seems to give me a better control over the sales area I want for the replicated partner in SD? But, I am confused about using this table and using the PIDE table (CRM -> R3) as they both control the Account Group for the SD Customer.
3. So, can somebody please give more explanation on how the TCRMBP_REFCUST & the PIDE table (CRM -> R3) play together in this replication process?
Thanks in advance for your help.
Regards,
Pradhip.S

Hi Pradhip,
Perfect, lets visit SAP documentation again - [Business Partner Replication|http://help.sap.com/saphelp_crmscen70/helpdata/en/60/85b5d333f4174b8e982c1c15db35f3/frameset.htm].
In 1st few paragraphs, it describes about "concept of the business partner or SD customer in SAP ERP" - which is as follows:
When creating or changing a business partner with the role Sales Prospect or Contract Partner, you can specify a sample customer (SD customer) in SAP ERP. This creates an SD customer for the business partner with the same number as the business partner. Data is copied from the sample customer (tables KNA1, KNB1, KNVV, KNVP, KNVA, KNVI, KNVD, KNEX, KNVS and KNVL). Name and address data, as well as some additional fields, are transferred from the business partner. If the SD customer already exists, the system only transfers part of the data from the sample customer (only the sales and distribution areas that do not yet exist).
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(*Back to SAP documentation*)
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To execute the business partner concept specific to the utilities industry, you must convert the following control tables....
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Now if we read following statments on table TCRMBP_REFCUST, it will make sense:
(*Back to SAP documentation*)
Sample Customers in the Delta Upload
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Initial Download
Before performing the initial download, check whether an SD customer has been created for all business partners in SAP ERP, for which this is desired or necessary. (For example, to an SD customer is necessary to use the billing engine in SAP CRM).
You should also check whether business partners already exist for all SD customers. Business partner creation for SD customers is supported by tools (for example, during the SAP for Utilities implementation). In the scenario described, you must not directly create any SD customers (except sample customers), as you are not replicating anything in SAP CRM.
Please let me know if this was helpful.
Regards,
Avinash

Problem with Business partner flow from R/3 to CRM

Hi,
We are setting up a process to flow of Business Partners from R/3 to CRM.
We have configured PIDE correctly but the problem is when I am creating any customer in R/3 we are getting DUMP.
Kindly help me in this regards.
Thanks

Hi,
Check out the following Middleware Configuration :
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o     R/3 Destination for ISU e.g. ISTCLNT240
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o     TCP/IP Destination for IPC dispatcher e.g. IPC_RFC_DISPATCHER
o     TCP/IP Destination for IPC server e.g. IPC_RFC_SERVER
     ISU
o     R/3 Destination for CRM e.g. CRTCLNT240
o     R/3 Destination for ISU e.g. ISTCLNT240
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o     Logical system for ISU e.g. ISTCLNT240
o     Logical system for source client used in client copy e.g. CRTCLNT200
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o     Own logical system e.g. ISTCLNT240
o     Logical system for CRM e.g. CRTCLNT240
o     Logical system for source client used in client copy e.g. ISTCLNT200
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     Path: Sending and Receiving systems -> Logical Systems -> Assign Client to Logical      System.
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     Use t-code BDLS to convert logical system names in the application system.
1.     Enter old logical system name retrieved in step 1. e.g. CRTCLNT200
2.     Enter new logical system name e.g. CRTCLNT240.
3.     Select radio button Conversion of Client-Dependent Tables and execute the transaction.
This process needs to be carried out 4 times: twice in CRM and twice in ISU.
     CRM
o     Old CRM logical system -> New CRM logical system. e.g. CRTCLNT200 -> CRTCLNT240.
o     Old ISU logical system -> New ISU logical system. e.g. ISTCLNT200 -> ISTCLNT240.
     ISU
o     Old CRM logical system -> New CRM logical system. e.g. CRTCLNT200 -> CRTCLNT240.
o     Old ISU logical system -> New ISU logical system. e.g. ISTCLNT200 -> ISTCLNT240.
4.     Middleware Parameter tables
     Use t-code SM30 to maintain middleware parameters in following tables
     CRM
o     Table SMOFPARSFA:
     Change value for following parameter entry:
     Key - R3A_COMMON
     Para name - CRM_DEFAULT_DESTINATION
     Value - Old ISU logical system -> new ISU logical system
          E.g. ISTCLNT200 -> ISTCLNT240
     ISU
o     Table CRMRFCPAR:
     Delete the previous entry for the following key:
     User - CRM
     Object name - *
     RFC Destination - Old RFC destination for CRM e.g. CRTCLNT200.
     Load types - All Load Types
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     User - CRM
     Object name - *
     RFC Destination - New RFC destination for CRM e.g. CRTCLNT240.
     Load types - All Load Types
     In Queue flag - X
     Send XML No XML
o     Table CRMPAROLTP:
     Change value for following parameter entry:
     Para name - CRM_DEFAULT_DESTINATION
     User - CRM
     Value - Old CRM logical system -> new CRM logical system
          E.g. CRTCLNT200 -> CRTCLNT240
5.     Admin Console (Sites and subscriptions)
     Using t-code SMOEAC in CRM change attributes for the following sites.
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o     Name: Change name from old CRM logical system -> new CRM logical system e.g. CRTCLNT200 -> CRTCLNT240
o     Description: Change description from old CRM logical system -> new CRM logical system e.g. CRTCLNT200 -> CRTCLNT240
o     Site attributes: Change RFC destination from old CRM RFC destination to new CRM RFC destination e.g. CRTCLNT200 -> CRTCLNT240
o     Click on get values button to refresh logical system details.
     ISU site
o     Name: Change name from old ISU logical system -> new ISU logical system e.g. ISTCLNT200 -> ISTCLNT240
o     Description: Change description from old ISU logical system -> new ISU logical system e.g. ISTCLNT200 -> ISTCLNT240
o     Site attributes: Change RFC destination from old ISU RFC destination to new ISU RFC destination e.g. ISTCLNT200 -> ISTCLNT240
o     Click on get values button to refresh logical system details.
     Check if ISU site is assigned to following subscriptions.
     All Business Agreements (MESG)
     All Business Partner Relationship (MESG)
     All Business Partners (MESG)
     All Business Transactions
     IS-U Connection Objects (MESG)
     IS-U Contracts (MESG)
     IS-U Points of Delivery (MESG)
     Product Materials (MESG)
6.     CRM Middleware Queues
     Inbound Queues:
I.     Execute transaction SMQR.
II.     Change AS group from DEFAULT to parallel generators.                Path: Edit -> Change AS Group
III.     Register following queues:
     CRM
o     CSA*
o     R3A*
     ISU
o     R3A*
Outbound Queues:
I.     Execute transaction SMQS.
II.     Change AS group from DEFAULT to parallel generators.                Path: Edit -> Change AS Group
III.     Register following queues:
     CRM
o     CSA*
o     R3A*
     ISU
o     R3A*
R&R Queues:
I.     Execute transaction SMOHQUEUE in CRM.
II.     Check if all queues have status Released.
III.     Start Queue Demon by clicking on Start Queue Demon.
<b>Please reward points if it helps.</b>
Regards,
Amit Mishra

Quotation's pricing table please

Hi All,
Could you please tell me in which table Quotations pricing is saved?
Please tell me how to check the quotation's pricing in table level.
Regards,
Maddy

Hi Maddy,
The condition tables for a quotation should use the same as other sales documents, here the names used:
CRM tables that have a corresponding table (same number) in ECC
CNCCRMPRSAPXXX ( SAP standard tables)
CNCCRMPRCUSXXX ( customer tables)
CRM tables that do not have a corresponding table in ECC
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Automation of service ticket creation using RFC

Hello Friends,
Here is our new requirement.
In general, in HR team , a manager / employee will perform an action that triggers a workflow in ECC. Then they will call an agent in CRM to raise a service ticket for that. Our requirement is to automate this generation of service ticket when the manager/employee performs an action. But sometimes CRM system will be down. so at that time we need to save the data and create the service ticket when the system becomes active.
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The workflow will have a method(custom enhancement) that updates a custom table in ECC.
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we have to create a program to loop the data from custom table and create a service order/ticket by using a function module.
As of now the process looked good.
1. But we don't see any link between the record in the custom table and service ticket generated. we cannot compare the service ticket and from which record it generated?
2. After using RFC we read the data into CRM custom table. How do we compare both the tables and delete the ECC table as soon as the CRM tables is updated?
3. when the service ticket failed to generate we should update the field in the custom table (CRM), the number of failures
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For question 1 look at the attachments in oss note 940882 Frequently Asked Questions about ERMS
a mailform can be used but is not required.
For question #2, John Burton wrote an article in CRM expert a few years back that explains this concept well. The email coming into the agent inbox doesn't create the ticket until processed but his article explains how it can and give and auto repsonse to the sender with the ticket number attached.

New filter (KNVV-AUFSD) in CUSTOMER_MAIN Object (Middleware)

Hello,
I wanted to add field KNVV-AUFSD as filter in CUSTOMER_MAIN Adapter Object but I received an error message saying that I can not filter with this field.
I proceeded to add the field in tablas CRM: SMOFFILFLD and in R/3: CRMFILFLD.
In Object CUSTOMER_MAIN now I can add the filter but when I run the download (R3AS) and go to monitor (R3AM1) It is always yellow.
I can see that the queues in R/3 (SMQ1) and they are with status STOP.
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Best Regards

Hello,
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Best Regards

Parent not O.K.:DNL_CUST_PROD1

Hi all,
I wanted replicate material from ECC to SRM...After launching R3AS transaction it appera me a pop up with the following message:"MATERIAL: Object is in status Wait", in R3AM1 I display this error message: "Parent not O.K.:DNL_CUST_PROD1".
How cai I resolve this problem?
Thanks in advance, Regards,
Maria

In ECC I have the following situation:
CRMCONSUM Table
CRM     CRM     R3A
MDM     MASTER DATA MANAGEMENT     MDM
SRM1     SRM 5.0
CRMSUBTAB Table
SRM1                         Download     CUSTOMIZING                                                                                CRS_CUSTOMIZING_EXTRACT
SRM1                         Download     MATERIAL                                                                                CRS_MATERIAL_EXTRACT
SRM1                         Download     SERVICE_MASTER                   CRS_SERVICE_EXTRACT
CRMRFCPAR Table
SRM1     *     SR5CLNT100     Download delta
SRM1     *     SR5CLNT100     Download iniziale
SRM1     *     SR5CLNT100     Richiesta
SRM1     MATERIAL     SR5CLNT100     Download delta
SRM1     MATERIAL     SR5CLNT100     Download iniziale
SRM1     SERVICE_MASTER     SR5CLNT100     Download delta
SRM1     SERVICE_MASTER     SR5CLNT100     Download iniziale
CRMPAROLTP Table
CRM_FILTERING_ACTIVE     MATERIAL                              SRM1     X
CRM_FILTERING_ACTIVE     MATERIAL     MATERIAL     SRM1     X
CRM_FILTERING_ACTIVE     SERVICE_MASTER                              SRM1     X
...I think it's right, or not...?
Thanks, Regards,
Maria
Edited by: Maria Bonomo on Mar 11, 2008 11:00 AM

DNL_CUST_PROD0 & SYSFAIL in backend

Hello,
I've got a problem when I want to replicate material group from my backend.
In fact our SRM is linked to 3 backend, I can replicate material group for 2 of them but for the third one I got an error message on SMQ1 in the backend with a SYSFAIL.I've checked all the customizing table CRM*...and everything is OK and the same as the 2 others backend.
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Thanks a lot,

Hello,
Thanks for the answer but I run the program BBP_PRODUCT_SETTINGS_MW but it doesn't work better.
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Hello Friends,
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Hi,
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Logical System in the Table CRMMLSGUID in CRM

Hello Guru's
We have an issue with the Table update
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Displaying fields from a Z Table on CRM UI

Hello Experts
I am trying to display fields from a custom table onto a CRM UI form view.
1. I created a custom GENIL root object & Search object ie. ZCUSTOMER. & ZCUSTSEARCH
2. Tested this in the GENIL BROWSER to ensure that I could enter update values to the table and retrieve it via the search object.
3. Created a custom component ZCUSTOMER
4. Created a view with this component ZCUSTOMER using the wizard -
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Type of view - Form view
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8. Performed the binding of the view context node with the component controller context node.
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10. Configured the run time repository to display the view.
Now the issue is..
When the view gets displayed, the field is displayed with the error "CUST_NAME not bound"
What am i missing?
Thanks
RLX

Hi Swati,
Thanks for the feedback. I re-viewed the WD_CREATE_CONTEXT method of the view controller implementation class and I see the following code in there already-
method WD_CREATE_CONTEXT.
create the context
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          iv_controller = me
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endmethod.
Does that look right or do I need to modify it?
Thanks once again for the help.
RLX

0CRM_COMPLAINTS_I - Tables CRM

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