1.1.1 update fixes Exchange email sync issue

Before the update, when I deleted an email on Exchange on my PC and then hit the wireless/update button on the iPhone, the message would be deleted on the phone. But when I deleted an email on the device, it would never get deleted on the Exchange server. This was a huge pain and has been documented, and I (and I'm sure others) reported the issue to Apple.
After update 1.1.1, everything works fine.

Thats because during the update it cleaned out your system and then when you sync'd with iTunes...it reset your outlook. With an IMAP setup, its designed to do that but only when you allow itunes to sync the account to your phone.
If you hand built your account into the iphone and then with the sync you established a conflict and that is why your IMAPing didnt work right.
Glad its working as designed now.

Similar Messages

Exchange Email sync issues

I have my Microsoft Exchange email account setup on my IPhone 4S(5.1.1). My email account has several folders and rules to sort emails into those folders. Even though I have selected those folders in the "Folders to Push" setting, they don't show up in my normal mail app. I don't get an alert (by showing the number of email in that folder) either. If I browse those folders in the account on phone, the emails are there, so I can that the sync is working.
Is anyone else facing this issue?

I usually keep them at 1 week, but I had been working with the default of 3 days after setting up the accounts so many times.
Update: We tried setting up a different exchange account from our server onto my iPhone, and it worked. I am convinced that it is an issue with my account, however that still doesn't solve my problem. I would delete this thread since I no longer believe that I need apple support, but I can't figure out how!

Email sync issues

I'm having email sync issues & can't find a solution that fixes my problem. Tried everything I've been able to find, including ensuring Sync function is enabled in multiple locations, disabling then reenabling sync features, powering my phone off/on, even resetting the battery. Received the NK1 update on 11 Dec. Not sure if that's when the problems started or not, as I've been busy, but that's seems about the time things stopped sync'ing properly. Am using the email app that comes with the phone (an S4 mini), and have 3 email accounts, cox.net, and 2 aol accts. The cox & 1 of the aol accts won't sync, but the other aol acct does sync. The one that is working I have set to not auto sync, & the manual sync works. Not so on the other two ... the sync app says they are sync'd, but the email app says they haven't been sync'd in like 2-3 days, even tho I've sync'd them multiple times today. Get a continually circling busy / working symbol. Get new email on desktop computer without issues. After a few days, the other two accts will sync up.

CSForest,
From time-to-time I have had this issue with the default email app. Have you checked to see that the app is synched? When it happens with my S4, there is a message at the bottom of the screen saying the app isn't synched. Try this: pull down the status bar and click on the icon at the far right. This will open all the functions available on the status bar. Make sure 'Synch' is on. For some reason, this function on my phone gets turned off without me doing it. KarenC suggested using another email app. As a backup, I use K-9 Mail. I really like this app.
I hope this helps.

Growlmail may cause Exchange email sync to stall

I just was looking at another closed thread that mentioned that the problem with Exchange email on Snow Leopard Mail.app no longer downloading could be related to certain plugins or addons.
I would see the sync spinner turning but nothing happening and nothing would fix it including restarts of the computer and/or the application. Note that I did not want to delete my email account due to the obvious setup hassles and the worry that my smart mailboxes would be compromised.
I found that simply clicking disable on the GrowlMail 'enable' checkbox in Mail's preferences and then restarting Mail solved the problem immediately.
I am posting this here in case it would be of help to others. I have not tried re-enabling GrowlMail (v 1.2.1) yet.

I get this same problem. When I delete the sharepoint messages it works again. Anyone know a fix for this?

Software update and Exchange email

My exchange email makes my Z10 not work. It was working fine until I updated the software. It makes it so that I can't make or receive phone calls..
I removed the exchange email and the phone worked fine.. I am confused

Hi “scumqueen”
The first thing you should do is verify/repair the startup disk (not just permissions), as described here:
The Repair functions of Disk Utility: what's it all about?
Also, make sure you have enough available disk space (several GB).
The file format used by Mail changed drastically in Mac OS X 10.4 (Tiger). Mail 2.x knows about the old data format and can import mailboxes created by Mail 1.x, but Mail 1.x knows nothing about the new data format used by Mail 2.x.
Mail’s mailboxes are located in ~/Library/Mail/. Although *.mbox packages appear to be files in Mac OS X 10.3, they’re actually folders just like in Mac OS X 10.4. In the Finder, ctrl-click on an *.mbox package and choose Show Package Contents from the contextual menu to see the files it contains.
For each mailbox, Mail 1.x stores all the messages in a single file in standard mbox format (the mbox file within the *.mbox folder/package), whereas Mail 2.x stores messages in individual *.emlx files within a Messages folder that Mail 1.x knows nothing about.
What you can see in Mail 1.x now is the mail that was there when you upgraded to Mac OS X 10.4 (Tiger). Mail 2.x converts mailboxes to the new format without removing the files used by Mail 1.x — see Mac OS X 10.4 Mail: Some mailbox files used by Mac OS X 10.3 are not deleted after importing.
You need something like emlx to mbox Converter or Emailchemy to convert the *.emlx files to standard mbox format in order to be able to import them (as Other / Standard mbox) in Mail 1.x.
Alternatively, upgrading to Mac OS X 10.4 should make the mail stored in the new *.emlx format (which Mail 1.x doesn’t recognize) to be available again.
Note: For those not familiarized with the ~/ notation, it refers to the user’s home folder. That is, ~/Library is the Library folder within the user’s home folder, i.e. /Users/username/Library.

OS upgrade kills Exchange email sync and flattens battery

I did the upgrade to 10.0.10.90 on Saturday. Since then my Exchange email account stopped working, the device often feels warm, and the battery goes flat in a few hours (even without use).
I saw another problem KB33828 wonder if this is related. Vodafone can't/won't help.
Everything else still working, including 2 other non-Exchange email accounts.

Hey peter_r_miles,
Welcome to the BlackBerry Support Community Forums.
Thanks for the question.
That KB article would be related if your email account gets re-added every few minutes. Since this is a new issue we will need to gather logs to find the root cause. Please contact your network service provider and ask to be transferred to BlackBerry.
Thank you.
-ViciousFerret
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Be sure to click Like! for those who have helped you.
Click Accept as Solution for posts that have solved your issue(s)!

Easy steps to troubleshoot the Outlook Email sync issue

One question about Outlook that has been asked the most is, why some emails don’t sync in Outlook? Or there should be an email received but why I can’t see it in Outlook?
On this topic, we’ve seen a lot of articles on Microsoft and some other 3rd-party web sites, usually the explanation and the troubleshooting steps are so long that we don’t know where to start. I’m writing this article to make something easier. Not an encyclopaedia
about Outlook sync issues, just a few things we can take a look at before something really “difficult”.
For Exchange Accounts to troubleshoot, of course, this Microsoft Knowledge Base is helpful:
How to troubleshoot synchronization problems when you synchronize your Exchange Server mailbox with your .ost file in Outlook
http://support.microsoft.com/kb/842284/en-us
Here below I will introduce some common causes of the Emails not sync issues in Outlook, steps are based on Outlook 2010 and Outlook 2013, which are widely used nowadays.
View
Here comes a user, who says “why don’t some emails appear in my Outlook?” Generally we think it may be caused since the sync process is not complete, but consider this scenario: The “missing” email has been received but the user just can’t see it, is
this possible? Yes, this is possibly caused by the custom view.
First please logon the webmail, or OWA for Exchange Accounts, to see whether the “missing” emails exist there, if yes, then let’s do the following:
Go to the folder where the emails should be displayed, switch to VIEW tab ->
Current View Group -> Click Reset View button. When it prompts to confirm, click
Yes.
The emails magically appear! Why? That’s because you have set a custom view in this folder, such as a Filter in View Settings to let Outlook only show these emails that meet the criteria you have set. Once you click
Reset View, the View will reset and the Filter is wiped out. The emails can be displayed again.
One common symptom of this cause, is that you see a number beside the folder which indicates you have something unread, while you can’t find the unread items. Probably you have a custom view in Outlook that only allows the read items to show.
Another way to reset the View is to run Outlook with the command switch “/cleanviews”, which will restore default view and all custom views you created will be lost:
Press Win key + R, in the Run box, type “outlook.exe /cleanviews”, click
OK or press Enter.
Sync Filter
“Well, I can see the recent emails of the account in Outlook, but emails older than 3 months don’t show in Outlook, I can see these emails on Web, why?” It’s time to consider the Sync Filter.
Outlook has a feature that allows you to limit the amount of data that is synchronized locally to your .OST. The purpose of this feature is to make Outlook usable on devices that have limited or small amounts of local storage. This feature is called Sync
Filter. You can access the sync filter within your E-mail Server Settings under Account Settings.
We can choose the periods of emails we want to keep offline. Switch to
All to keep all emails to local so that they are not “missing”.
(Not all kinds of accounts can use this feature in all versions of Outlook, such as Exchanges Accounts don’t have Sync Filter in Outlook 2010)
Send/Receive Groups
I can sync all folders but emails in one folder don’t sync properly, how does this happen? Please check the Send/Receive Settings.
Go to SEND / RECEIVE tab -> Send & Receive Group ->
Define Send/Receive Groups. We can configure the setting for send/receive here:
Highlight All Accounts, click Edit button, in the new dialog window, check if you have select the correct folder options as you need, you may have not selected the folder which emails are not received. Check the box and
click OK to save, it should be working fine then.
Summary
When we talk about “sync”, we are talking about account types like Exchange, IMAP and Exchange ActiveSync. POP accounts don’t sync, they do a “download” instead, so it’s not talked about (However, some steps are applicable, like
VIEW).
As mentioned above, this article just discusses the easy things we should look at before the deeper analysis, if you have tried all these suggestions but still have the sync problem, feel free to post the question in our forum:
http://social.technet.microsoft.com/Forums/office/en-US/home?forum=outlook
Please click to vote if the post helps you. This can be beneficial to other community members reading the thread.

Dlehman wrote:
Is there a work around way??????????
Not really. BIS service is not designed to reconcile to the Outlook on your PC as your former BES service did, or there would be no reason for BES, right?
The (dirty) workaround is to created rules in your Outlook and filters on your BIS account login whereby you BCC yourself all the sent-from-handheld mail which arrives in Outlook and by rule is moved to your sent folder.
Then, on the BIS account login site, you create a filter to not foward any message to your device which are addressed as beig from your own email address.
Likewise, any email sent from Outlook must be copied to yourself to receive on the BlackBerry device, however it won't end up in your sent items.
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HT4528 Is there a fix for calendar sync issues between iPhone 4S and Outlook?

My boss has an iPhone 4S running iOS 6.0.1 and a Microsoft Exchange 2003 email account and has consisent sync issues with her calendar. The problem only seems to come up with calendar invitations. Usually, when people send her calendar invitations the events get added to her Outlook calendar on her PC but not on her iPhone. More recently she also sent out invitations through Outlook that also didn't appear on her phone. She has also accepted invitations on her phone that did not appear on her PC. The problem seems to have gotten worse more recently.
Does anyone know of a way to fix this? I tried deleting the calendar through the phone's settings and re-installed it but it didn't solve the issue.

There was a reported issue with Exchange and iOS with re-occuring meeting invites. Not only did it cause issues on the device, but on the Exchange server side it created huge logs and high utilization on the CAS. This was an issue on iOS 6.0.x - 6.1.3 (at which time it has been fixed from 6.1.3 on). This was attributed to the iOS version and happened on all devices (not just the 4s).
I am not sure if this is what your employee is experiencing or not - but this is one that we had, and we asked all running iOS 6 to upgrade to the most current release (oddly enough, we did not see this in iOS 5.x devices).

Calendar and email sync issues

I have my iphone syncing with my exchange but there is a few issues possible there is a solution or a thirdparty software to fix it.
My issue is I can not invite people when create a schedule on the iphone. I also can not seem to reschedule or delete the appoint once I accept it.
Finally this more with email sync once I read the email in iphone the outlook envelope notification on my still exist it show emails read I would like disppear if I read email on the iphone and there no more new emails then in theory that envelope should disappear is their a way to do this?
Thanks

franku wrote:
My issue is I can not invite people when create a schedule on the iphone. I also can not seem to reschedule or delete the appoint once I accept it.
Yes, it's a missing feature.
Finally this more with email sync once I read the email in iphone the outlook envelope notification on my still exist it show emails read I would like disppear if I read email on the iphone and there no more new emails then in theory that envelope should disappear is their a way to do this?
This is a bug in Outlook. The workaround is to right click on the Inbox and "Mark all as read"
best,
Larry

Exchange Active Sync issue - Xiaomi Redmi 4G Note or 4.4.4 Kitkat

Dear All,
We are in technical support for exchange active sync. We are getting number of calls from Redmi 4g note device users, as they are unable to configure or change their password in particular device model(Redmi
4g note, android version 4.4.4 Kitkat).
The same password is working well and good in Outlook, Webmail and other android/IOS devices.
Steps taken as of now:
User formatted the handset, flash the device and Hard/Factory reset,
Disabled the active sync service & enable again for users from exchange server,
Removed accounts from webmail.
We download some apps from play store and tried but no luck.
While configure exchange active sync in Particular model users are getting error as "User name and password incorrect".
There is no issue from exchange server and user account. as same is working fine in other devices. This issue happening for more that 10 users and receiving more calls day by day.
I request anybody to take it forward and provide the solution/suggestion, if it is a known bug for particular device model. Please confirm back.
We are waiting for someone valuable reply. Many thanks in advance.
- Senthilkumar.

Hi,
Please try run below command to double confirm the authentication of ActiveSync:
Get-ActiveSyncVirtualDirectory | FL Identity,*URL*,*Auth*
Additional, I find an blog about A script to troubleshoot issues with Exchange ActiveSync:
http://blogs.technet.com/b/exchange/archive/2012/01/31/a-script-to-troubleshoot-issues-with-exchange-activesync.aspx
Since this issue related to ActiveSync, We recommend contact Mobility and ActiveSync Team so that you can get more professional suggestion.
Please refer to:
https://social.technet.microsoft.com/Forums/exchange/en-US/home?forum=exchangesvrmobility
Thanks
Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact [email protected]
Allen Wang
TechNet Community Support

Quick Fix to iTouch Syncing issues

I too have seen the problems mentioned in the forums about the ipod touch syncing issues with the january software upgrade option... And i have seen the quick fix that allows you to get it to sync. I will post it here so that eveybody doesn't have to scroll down to the bottom of a topic or search through topics. Please don't reply to keep this a clean topic so others can easily access the information.
*Disconnect iPod Touch from computer.*
*Disconnect computer from internet.*
*Reconnect iPod Touch to computer.*
*Start syncing editing ... whatever*
*Reconnect to internet*
This should hopefully allow you to start syncing again, it is not the ideal solution and I do hope the apple engineers can find a permanent solution. And thanks to the guys who posted the original instructions, I do not in any way take credit for the instructions, only making them more accessible.

I REALLY appreciate your help. Your fix worked and relieved a lot of frustration. I have HP everything (Printer, lap-top, desk tops) and was upset there wasn't an obvious "contact" option in the support web-site. I knew if I was allowed to describe the problem, a bright person like you would respond.

Why Wont Apple Fix AUDIO / VIDEO Sync Issues

This has been a problem for awhile. Thank god there is a application fix but im receiving an iTouch very soon and I'm not sure if the same problem is going to be on that to..
It might be how Quicktime reads .MP4 and .M4V Files but i can play the videos on VLC and Zune Software fine..
I see other people posting this exact same problems. I see no answers... Apple Knows this is an issue. Why wont they fix it.
From what im hearing it is the audio that is going out of sync from the video.
Now my Final Question is
"Is this just a Software issue for the computers or is it also a Software issue (Assuming that quicktime is the software on these devices) for the iTouch / iPhone ?

well i got my itouch today and it seems that the audio and video sync issues are only on the computer distributions of quicktime and not the hand held device versions

Exchange Active Sync issue - Xiaomi Redmi 4G Note or MIUI android 4.4.4

Dear All,
We are in technical support for exchange active sync. We are getting number of calls from Redmi 4g note device users, as they are unable to configure or change their password in particular device model(Redmi
4g note, android version 4.4.4 Kitkat).
The same password is working well and good in Outlook, Webmail and other android/IOS devices.
Steps taken as of now:
User formatted the handset, flash the device and Hard/Factory reset,
Disabled the active sync service & enable again for users from exchange server,
Removed accounts from webmail.
We download some apps from play store and tried but no luck.
While configure exchange active sync in Particular model users are getting error as "User name and password incorrect".
There is no issue from exchange server and user account. as same is working fine in other devices. This issue happening for more that 10 users and receiving more calls day by day.
I request anybody to take it forward and provide the solution/suggestion, if it is a known bug for particular device model. Please confirm back.
We are waiting for someone valuable reply. Many thanks in advance.
- Senthilkumar.

ActiveSync clients are developed by the device manufacturer and/or its operating system developer. I recommend you contact their technical support or find and post to a forum specific to that device.
Ed Crowley MVP "There are seldom good technological solutions to behavioral problems."

Exchange Email Syncs for a while then stops

So my iphone 3G (2.1) will synch my email from the company exchange server just fine for a day or two then for no reason (that I can tell) stops. It goes into an endless connecting to server state and never gets past it. If I fully restore the phone, wiping the account clean, starting over it will validate the account, start synching mail, work for a while (a day or just a few hours) and then stop. I have the phone set for manual fetch. Any ideas?

Hey Allistah,
Thanks for the question. After reviewing your post, it sounds like Photo Stream works but stops and a restart fixes it. A frustrating situation for sure. I would recommend that you read this article, it may be able to help you resolve or isolate the issue.
iCloud: Get help using My Photo Stream
http://support.apple.com/kb/TS3989
Close the Camera app on the device that took the photo. Photos won't upload from an iOS device to My Photo Stream until you close the Camera app.
Thanks for using Apple Support Communities.
Have a nice day,
Mario

Exchange email sync of reply and forward tags

hi,
We are using Exchange 2007 and whenever we make replies or forwards on the iphone the tags are not updated back to the server to show that the email has been delt with when looking at it in outlook, i.e. the mail icon does not have the reply or forward arrow next to it. When connecting to exchange 2010 the tags appear to update without issue.
Any ideas?

Having the same problem.
When i answer from Outlook it is marked as Replied of Forwarded in Outlook only. This mark is not shown on the iPad or iPhone.
When i answer from iPhone or iPad it is marked as Replied of Forwarded on iPhone or iPad only. This mark is not shown in Outlook.
Using Exchange 2007 and Outlook 2003
Message was edited by: kevinmoonen

1.1.1 update fixes Exchange email sync issue

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