1-800-VERIZON is useless!

I ordered high speed DSL on April 19, and I'm irate!
I called 1-800-VERIZON on Wednesday, April 25, one week after placing my order to confirm the status of the modem that was being shipped. I was told that the order had been processed and the modem was shipped.
I called 1-800-VERIZON on Friday, April 27, two days later inquiring the same thing. I was told the order had been processed and that the modem was shipped.
Meanwhile, on verizon.com/whatsnext, my order status shows a May 3, 2012, activation date and no tracking details on my modem.
I called 1-800-VERIZON on Wednesday, May 2, to inquire about my modem. The representative I spoke to informed me that there was a problem with my order on VERIZON's end. The problem was not explained, and no timetable was given for its resolution. I was not given any direct number to call the people responsible for fixing the problem, or the people responsible for shipping the modem.
So here I am, May 3, on the "activation day" for my High speed DSL service I ordered two weeks ago. Today, I called 1-800-VERIZON and was informed that the order processing hasn't even gotten into the stage where the modem is to be shipped out. A problem still existed with the order, and had not been resolved.
So here I wait. For another 1-800-VERIZON representative to "update" me about a problem that occurred on April 26, 2012, according to the representative I spoke with today. Here I wait, having wasted my time calling 1-800-VERIZON inquiring about the status of my order, of which a problem exists that should have been recognized when I called the second time!
I've asked to speak to supervisors. I've asked to speak with those "fixing" my problem. I have gotten nowhere. I was even promised by a {edited for privacy} from Technical Support located in the Phillipines {edited for privacy} that I would receive my modem today by 5 PM, which was an obvious lie.
Why do customer support numbers exist, when it takes a Herculean effort on MY part to get ANY information about the status of my order. I should not have to be on the phone with 1-800-VERIZON for hours at a time while each representative I talk to "checks" the status of my order and redirects me to someone else who has to "check" the status of my order. This is getting absurd.
So here I wait, pessimistic about the likelihood that I'll actually receive any sort of useful help from a VERIZON representative, or if I'll ever receive a returned call. At this point, I'm beginning to question if I'll ever get service at all.
VERIZON should ensure that their customer representatives have the ability to solve problems, and not waste their customers time!

Hello frustrated-ver,
I apologize for the trouble with the features for you phone service. I have sent you a private message.
Thanks,
Shamika_VZ
Verizon Support
Notice: Content posted by Verizon employees is meant to be informational and does not supersede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or Plan.

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Why is iPhone all of a sudden using insane amounts of data, and how do I make it stop? Verizon useless -- laughing all the way to the bank, no doubt.

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What do you find when you check Settings > Cellular to see which apps are using all this data?

On hold forever with Verizon FIOS telephone support

I'm a FIOS customer, and twice now I've had problems with my internet connection going down. Both times it was some mysterious setting that Verizon had to adjust on my router. Both times, I started by calling 1-800-VERIZON. I start by using the automated voice response troubleshooting feature, which confirms there is a problem with the router but fails to fix it. I then get forward to Verizon tech support, and get stuck on hold. For at least a half hour. With no mention of where I am in the queue, or with any idea of how long my wait will be. The first time, I waited a full hour.
To get around this the first time, I used a laptop with a cellular card in it to connect to the internet, get to the Verizon sales page, and start up a chat window with a sales rep. At that point I explained I was extremely annoyed, and they quickly got me to a chat window with a support rep, who solved my problem in minutes. The most recent time (tonight) I used my iPhone to connect to Verizon's support site and did a chat through there. Waited about 5 minutes, and got someone who did something mysterious to the router and fixed the problem.
My point is Verizon's phone support is USELESS. And it makes me wonder what happens in households without a smartphone or laptop with a cell card.
VERIZON, FIX THIS!!!!
My recommendations:
1. The system should offer an automatic call back if the wait time is too long
2. there should be a notification of where the caller is in hte queue, and how long the wait will be
3. If the automated voice response unit confirms there's a problem, my call should go to an advanced queue with a shorter wait, since most of the preliminary work is done.
Three strikes, and it will be back to Comcast for me....

tell them if they want to get paid they need to send a tech out to pick up the check.

The Verizon install that never happened....and then wasted hours of my time

Hi, I signed up for your high-speed internet service and phone service through Direct TV last week. At that time, they had me call 1-800-VERIZON to schedule an install date. They said someone had to be home so I worked hard to get a date that would work. They even called the dispatch office to see if 6/28 worked. They told me someone would be arriving between 8am and 5pm. I sent a good 20 minutes on the phone to ensure this all worked out correctly. My wife took a vacation day from work in order to be home to meet your tech. Mid-day Thursday (6/28) I received an email saying my service had been installed....but no one had shown up to do the installation. So I called 1-800-VERIZON to see what the deal was. They said that no one had been there, had me go through an automated 3rd party verification and then hung up.. I called back and was told someone would be to our house by 5pm. A few minutes later I received an email stating that we were scheduled for installation on 7/2, I was less than happy to say the least. At 6pm I called 1-800-VERIZON as we still had not been installed. They said that another phone number was showing active at the location and that there must have been a mistake and I would not be able to keep our current phone number as requested. He also said that no one needed to be home because the tech probably just went to the line outside and took care of it, and the internet is to be installed by the customer. This is totally different than what was told to me on the front end. I explained this and he said he needed to check something and asked to put me on hold... 15 minutes later I was still on hold. After waiting, the phone rang to someone in phone line repair who said he knew nothing about my order. He did not show any phone lines being active at my location and said the order was still pending. He was very nice and offered to email the sales department and said someone should get back to me by Monday (3+ days from now). The next day (6/29) I received an email saying that my service was activated....but nothing worked. I called 1-800-VERIZON yet again and spoke to someone in residential (who couldn't help me because apparently my account had been accidentally set up as business). My account was to be set up as a residential account for my home. I spoke to some one in business accounts who knew nothing about my account, but said it looked like install would now be 7/2. I told them to cancel the install as this was way too much trouble for the $10 a month I was to be saving by switching to Verizon services. They told me I had to speak to some one in the "Disconnect department" in order to do this. After another 35 minutes on the phone, they confirmed that the account was cancelled and told me they were sending a return shipping label to me so that I could sent back the equipment that had been mailed to me. This equipment was mailed back to Verizon today. Today (7/2) I received an email stating that my Service has been activated. Really?? I had cancelled the order and the number that was apparently set up was not a number I had been asked to have set up, but was the one that was apparently set up accidentally last week. At this point, everything related to Verizon services should be cancelled. Anything in my name, at my address, related to my SS# or linked to my cell phone number needs to be cancelled. I will not pay any bills coming from Verizon and have asked your customer services reps to record our conversations in their call logs to track the issue. Needless to say, I am EXTREMELY DISAPPOINTED. This is not the service I expected from your company. My wife and I have had wireless service with Verizon for years and have had minimal issues. Her phone contract is up on 7/12 and at this point I doubt she will be looking to continue. She wasted a whole day, and I wasted a good part of mine at work going through automated menus and waiting on hold, with your company. I have spent in excess of 6 hours on the phone trying to get the install scheduled, install corrected, and install cancelled. Knowing this makes me very unhappy, and I will share my experiences with online communities to prevent this from happening to others in the future. I hope someone will call me as soon as possible to remedy the situation. I work in customer service and understand that mistakes do happen. BUT, when mistakes like this occur, that cost people money and time, I would expect things to be fixed in a more timely manner. Also I would not expect a potential customer to be bounced around so much and get different answers at every turn. Can someone who knows something about my account and has authority to fix this debacle?

Hi,
try this guide, An unexpected error occurred I -200

Cancelling Verizon services....

I just got off the phone with Verizon customer service after I learned that my bundle price that I am paying $124.99 for has been reduced by $20 per month. I am a loyal customer of 6 years and they won't give me a discount because I already received one over a year ago. They actually told me to call back in a couple months to see if I can get a discount. I would rather switch to a competitor's bundle package out of principle as I disagree with this type of business practice.
Verizon you really need to get in sync with your loyal customers because you are losing one as soon as TimeWarner can setup an install at my house! You would rather lose $160+ a month from me rather than giving me a discount...that is not smart business.
Your customer service made it very aware that I was under contract for 2 months still and if I wanted to cancel I would have to pay a $60 cancellation fee. That is just fine with me because TW is offering a $200 gift card for switching.

somegirl wrote:
gunnynewc wrote:
I have a Verizon e-mail account, currently I am not using it as a primary account,
but would like to...
I would like a differerent e-mail address and it is not available... Also, NOT IN USE...
It's an address I used 5,6,7, years ago, before cancelling Verizon services for
poor customer services... So now I have returned with dsl and would like my old
address back... Question is, for how many decades will Verizon block this address
that is not in use ??? (old & desirable address was {edited for privacy}
As long as the old account was in your name, you should be able to have Tech Support "repoint" it for you. It essentially takes the username from your old account and sticks it on the new one.
If that doesn't work, you *may* be able to escalate a ticket to have it released for re-use. Usernames and aliases are only supposed to be locked for 180 days (~6 months) after deletion. If it hasn't released already, there may be something systematic causing the problem.
There are options for contacting Verizon's Tech Support on their Contact Us page. I've had good experiences with the chat support, but if you prefer an actual voice 1-800-VERIZON should get you where you need to go.
Good advice!

Verizon Customer Non-Support

This is a transcript from an online chat with Verizon Support.
I was trying to upload a csv file to my webmail account. Even though the capability to do this is clearly indicated I was informed you actually can't upload a csv file of contacts - unbelievble! I wonder what other advertised capabilities don't actually exist?
Chat Subject: FiOS Internet (E-Mail) Your Question: I am trying to upload a csv file into my address book. I keep getting an error message saying the format is incorrect. I have 3 columns labeled firstname, lastname, Email address. Are there specific header names needed? A Verizon Service Representative will be with you shortly. Thank you. (15:15:18) Agent Randy has joined. (15:15:38)
Randy : Chat ID for this session is 12040929055. (15:15:38)
Randy(15:15:43): Thank you for using Live Chat technical support, my name is Randy. I apologize for any delays in reaching an agent. Please remember we are only able to assist you with technical support and questions regarding your FIOS services. If you have any billing or order questions please call 1-800-VERIZON.
Randy(15:17:39): Thank You, One moment please while I look up your information.
Randy(15:19:34): If you are trying to upload this into the online webmail then it will not work as you would have to enter each one separately. If this is for your Outlook or Outlook Express that should work, however this is outside of our support through FIOS technical support and you would need to check with Microsoft for assistance with this
Bruce (15:20:51): I am inside of Verizon webmail where it specifically takes you through the steps to upload contacts into verizon webmail!!
Randy(15:22:18): I do apologize but you would need to enter each contact individually in order to get your address book updated into the webmail. I am sorry for the confusion on this
Bruce (15:23:57): This is copied from verizon webmail Bruce (15:24:17): Verizon Webmail allows you to Import Contacts from Outlook Express / Microsoft Outlook / Windows Mail
(Vista OS) using csv (Comma Separated Values) file. Learn How
Bruce (15:24:58): Step 2: Importing them to Verizon Webmail
Sign into Verizon Webmail
a. Click on the Contacts icon on the top left panel.
b. Then Click on More... on the Contacts Toolbar
c. Click on Import
d. Click Browse to Locate the .csv you created with your contacts
e. Then Click on Import Contacts
Randy(15:25:08): Ok
Randy(15:25:55): If you are following these steps then if it is indeed working then you should have no issues
Bruce(15:26:10): Exactly my point
Randy(15:26:16): However if it is not then I would be unable to do anything more with this
Bruce (15:26:52): I am following the procedures - What headers are supposed to be on the csv file?
Bruce(15:29:27): are you there? Randy(
15:29:43): I am sorry but I am not certain what you could try with this, as this is not something we support, as this is not a feature that actually functions, although you may see different on your screen
Bruce (15:30:35): What does that mean? There's a capablity that isn't really a capability?
Randy(15:31:36): Apparantly so. As I had stated earlier this is not a function that the webmail has enabled at this time. I do apologize for the confusion on this
Bruce (15:32:32): ok - I just wasted over an hour trying to make an advertised capaability work
Randy(15:35:25): I do apologize for this. I as well wish this would be removed to avoid such confusion as this Your session is now closed. Thank you,have a nice day.

The agent is confused, the feature works fine. (I just tried it again to be sure.) What program are you trying to export from? I can try to give you a step-by-step.
If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
"All knowledge is worth having."

Verizon Call Assistant - does it ever work?

I've had FIOS (the triple package) for nearly a month now. Call Assistant (the desktop app) worked for a day then simply would not connect to the server. Always get a message saying cannot connect to one of the servers. Calling Verizon is useless. If you survive the endless recorded prompts, you eventually get a recorded message telling you there are tech problems. This has been going on for weeks now. How difficult can this be? By the way, this is in the Southern Maryland region (La Plata, MD to be exact.) FIOS service is new here, but still it's getting a little frustrating that you can't even get information on what the problem might be. Anyone know anything about this?

Justin wrote:
Did you install a new update for the client? As you said, there is another thread that says CA quit working after installing a "mandatory" update. I have had CA I think for just about a year (I too am retired, but from IBM, and I don't keep track of time as well as I used to), and have not received/installed any update to the client and like I say, my CA is working just fine.
I don't disagree at all that Verizon has a huge customer support problem. I think it is simply a result of trying to expand their FiOS and wireless footprints too fast, resulting in a need to find/hire/train a very large number of support reps, and they haven't been able to do that. I imagine this forum is an attempt to address this issue, and to some extent I think it works, or at least can - too many people come here to just rant, and to some extent I understand that they are mad and frustrated, but if they would just describe their problem(s) calmly and clearly I think they would be surprised how much help they could get. There are some very knowledgeable people here on the forum, customers and Verizon employees, and I think they really want to help.
I positively hate the automated phone systems of all companies, not just Verizon, I want to talk to a live person, although I really don't find Verizon's to be as bad as some other systems. I know there are lots of folks that disagree with me.....
Justin
Verizon FiOS TV, Internet, and phone
IMG 1.6.2, Build 08.58
Keller, TX 76248
I was talking to someone over there not so long ago and they said they was an issue withCaller IDs not showing up any more on some users accounts.
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But, any large corporation with so many products/services as verison, undoubtedly has more than a few call centers to distribute calls to. Then, when you factor in state regulations and the need to get to state specific queues, I guess an ACD is required. Good for Verizon, bad for us folks who only want to speak to a person. That's why I try "0" when the ACD kicks off.

Trying to get the contact phone number on Verizon site and it is not working

I am trying to call teh Customer Support number to discuss my Order, but when I go to the Contact Us page and click on the Call Us link, I get a pop-up asking for my zip code and then I am taken right back to the Contact US - no phone #'s given.   This feature worked when I used it last Friday during normal business hours.
I also tried the Live Chat link to see if I could engage a live person that way.   This time the link took me to a page that gave me the option of linking to the Support Knowledge base or accessing the automated customer support 'person' (which is just an FAQ interface).
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Does anyone have the technical contact phone number for Maryland/DC region?

1-800-VERIZON
1-888-553-1555
Both numbers feel like they hit the same place, and I know verizon has been consolidating all their numbers to the main one - so stick with that.
if you ever have trouble finding a contact number for any company, www.gethuman.com is a good resource

Unable to activate Verizon iphone 5s due to "activation servers" having trouble.

I have a $399 paperweight, any ETA on a fix? I have worked with Verizon with no luck...

Call the main Version customer service number - 1-800-VERIZON (1-800-837-4966).
Go through the prompts and it knows the number you entered is a cell phone and will transfer you to that area.
When you get the chance to say something - sorry, I don't remember the prompt number, say "Activate." and you get an agent. She was so nice and so knowledgeable, she walked me through the steps and my phone is now activated. I got through to the agent immediately, no waiting, and I asked her if they were swamped with calls and she said "no."
I've waited for this. My husband couldn't wait, his Verizon phone died and he went with AT&T about a year ago. This is my day!
She also took off a lot of extra things that would have been on my bill and saved me a ton of money. Ask what services you have and decide.
Good luck! Enjoy your new phones! I love my iPad, think about that next. It is a complete game-changer. Steve Jobs rocks!

Can't access "My Verizon" after moving, can't pay bill online

I just moved into my new home. Before moving, I used Verizon Fios tripal play without contract. Now I use Verizon Fios double play on contract. Everything else looks fine, except for my online account. I can't see "Bill and payment" part of My Verizon any more, immediately after I placed the moving order, although I can still log into my account as usual. It seems my old username and password are still valid. The log in process seems normal. I still have access to the verizon e-mail service. But every time when I try to open the "Bill and Payment" page, it shows "We are unable to process your request at this time. Please try again later. We apologize for any inconvenience." Heck! I've been trying again and again for Three weeks! I also don't have access to " My rewards". It says: "You do not have sufficient permissions to access this page." "My Service" part is also abnormal. I can't see my current plan. It seems I have access to the "Profile" part. I have tried twice to call I-800-Verizon. They can't help. Can somebody here help me?

Hi rmuzchybo,
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

Verizon My Domain billing

We terminated our Verizon residential when we moved in August 2012 but retained our email accounts by paying the annual domain service fee. Last month I got notified by the following email:
Upon review of our billing records, Verizon has discovered an error in your billing. Your Verizon Your Domain has remained active at no charge. As of "September 8, 2014" we plan to correct this error and want to let you know that:
On or after "September 8, 2014", we will begin billing you for Verizon Your Domain.
The charge for this service is $19.95 annually.
Your bill will be sent to:
If the billing address is incorrect, please call us at 1-800-VERIZON prior to "September 8, 2014".
If you wish to have your charges billed to your credit card, visit your Billing Help page and provide your information prior to "September 8, 2014".
If you wish to cancel this product please call us at 1-800-VERIZON.
As always, if have any questions, please visit us at Verizon.com or give us a call at 1-800-VERIZON.
Sincerely,
Your Verizon Team
The address is my old one and when I called Verizon customer service I get transferred to the Domain desk and the recording tells me to call 1800 verizon for address changes. I thought that once Sept 8 came and went that the billing would be available online to pay, but it only shows my old residential account as being paid in full.
We have called Verizon at several times and have spent hours on the phone. The domains support desk says they can see the account but then transfer us to another number to get it updated and then those people say they can't help us without our residential phone number which was terminated. We must have talked to ten different people so far and the only people that get the issue can't help us - it's another departments responsibility. I would like to get the $19.95 paid, but I don't know how, and I don't want to lose my email addresses.

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
Please keep all correspondence regarding your issue in the private support portal.

Verizon QUAD Play

Just ordered Triple Play package (phone, fios internet, tv). On the verizon.com/whatsnext page, where I can track the progress of my order, there is a link that says: See Offer Details.
I click it, and on the pop-up it says: "By adding at least 1 new FiOS service to complete your triple play or quad play bundle, you'll receive an additional $10 per month credit for 24 months on top of your already low bundle price.*"
In regard to Quad Play plans, I have read a lot of articles saying 1) it doesn't exist, or 2) verizon no longer offers a discount for it.
Despite these posts, I still get the discount pop-up that says I can get it.
The problem is, I don't know how to sign up for the quad play. The representatives on chat don't know anything about it. They just say sign up for One-Bill, but they can't confirm One-Bill will provide me with a discount, and from what I've read, it doesn't. I can't get through on the number the chat reps tell me to call (1-800-Verizon). Tried twice, hung up both times after 1+ hour of waiting on hold. Finally, the reps at Verizon wireless have no idea what I'm talking about and aren't willing to help.
So, now I turn to the community. Anyone have an idea how to sign up for a Quad Play bundle, and how to get the discount?

Hey PhilGold...Constance here. Send me your account info via a private message and I will tell you what kind of service you have...cool?
Constance
Verizon Telecom
Fiber Solution Center
Notice: Content posted by Verizon employees is meant to be informational and does not supercede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or Plan. Follow us on Twitter™!

BEWARE: I was scammed and a Verizon tech support person was involved

Yesterday I tried to trace a package that Verizon shipped to me but when I went on the UPS web site and put in the tracking # I had I was told by UPS that they had no record of the #. I then called Verizon tech support. The person I was eventually connected to looked into the problem and told me that my computer had been compromised and had been hacked. He then directly connected me to a comapny (Mandatech) that he said was a Microsoft associate companyh and that they would take care of the problem for me. Mandatech took over my computer and, according to them, cleaned out all of the garbage and took care of the hacking problem. This service cost me $350 plus I bought a 1 year service contract to make sure I was never hacked again, this cost $300. At the end of the session Mandatech contacted Verizon and I was given the delivery information for my package. Today when I tried calling the support phone number for Mandatech I got a recording that said that the line was not in service. At this point I realized that I had been scammed. I contacted Verizon's frlaud department and was told that they would look into it but had no way of determining who the Verizon tech person was that connected me to Mandatechl and that Verizon had no responsibility to what happened to me. I also reported this incident to Microsoft and they are checking it out.
I find it incomprehensible that although it is obvious that the Verizon tech person was directly a part of the scam Verizon couldn't find out who the person was and took no responsibility for this action.

Welcome to the forums. You're talking to Verizon's customers here. If you want to talk to Verizon, click here: Contact Us.
Unfortunately, it looks like you fell into one of the many methods scammers use to steal money. Scammers have figured out how they can get bogus phone numbers to turn up in search results. When you use those numbers, you end up calling the scamers instead of the company you really want. I'm guessing that you used a search engine to look up Verizon's support phone number. If you didn't call 1-800-VERIZON this is most likely what happened.
Verizon will never, ever ask you to pay money to fix a computer virus problem. They simply do not do that.
If you google "telephone tech support scams" you can learn a lot about how the scammes operate.
If I were you, I would immediately cancel the credit card used to pay the scammers and report it to your bank.
You should also find a local computer expert to help you remove any software the scammers installed on your computer. A complete system wipe may be the best course of action.
Good Luck.
If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.

Can't connect with anyone at Verizon for support

I can't reach anyone, via any method -- 1 800 Verizon does not have any available people for hours now and I've sign online and can't submit a repair order. Extremely frustrated as I can't find a link to live chat either. Suggestions? Due to the storm my service has been down for several days.

Theastleys wrote:
I can't reach anyone, via any method -- 1 800 Verizon does not have any available people for hours now and I've sign online and can't submit a repair order. Extremely frustrated as I can't find a link to live chat either. Suggestions? Due to the storm my service has been down for several days.
What options are you selecting on the phone? Tech Support is 24/7, so you should always be able to get someone there.
In order to find the Live Chat link, you have to go to the Contact Us page and follow the flow for your trouble. You don't state whether you have HSI or FiOS, so I'm not sure which tab you would need to click on.
If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
"All knowledge is worth having."

Verizon Alarm in my New House

In the basement of the house I recently purchased there is Verizon Alarm pulled in and appears to be on. When I unplugged it beeps and goes to battery power. I do not have a plan with an alarm, and wish to remove this from my basement. Can I just remove the device, and if so, what do I do with it?

It sounds like that it is the battery backup unit that powers a fios optical network terminal that is probably on the outside of your house. If you use fios you can not remove it. If you do not have fios and you do not want the bbu call 1-800-verizon to have it removed.

1-800-VERIZON is useless!

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