Cancelling Verizon services....

I just got off the phone with Verizon customer service after I learned that my bundle price that I am paying $124.99 for has been reduced by $20 per month. I am a loyal customer of 6 years and they won't give me a discount because I already received one over a year ago. They actually told me to call back in a couple months to see if I can get a discount. I would rather switch to a competitor's bundle package out of principle as I disagree with this type of business practice.
Verizon you really need to get in sync with your loyal customers because you are losing one as soon as TimeWarner can setup an install at my house! You would rather lose $160+ a month from me rather than giving me a discount...that is not smart business.
Your customer service made it very aware that I was under contract for 2 months still and if I wanted to cancel I would have to pay a $60 cancellation fee. That is just fine with me because TW is offering a $200 gift card for switching.

somegirl wrote:
gunnynewc wrote:
I have a Verizon e-mail account, currently I am not using it as a primary account,
but would like to...
I would like a differerent e-mail address and it is not available... Also, NOT IN USE...
It's an address I used 5,6,7, years ago, before cancelling Verizon services for
poor customer services... So now I have returned with dsl and would like my old
address back... Question is, for how many decades will Verizon block this address
that is not in use ??? (old & desirable address was {edited for privacy}
As long as the old account was in your name, you should be able to have Tech Support "repoint" it for you. It essentially takes the username from your old account and sticks it on the new one.
If that doesn't work, you *may* be able to escalate a ticket to have it released for re-use. Usernames and aliases are only supposed to be locked for 180 days (~6 months) after deletion. If it hasn't released already, there may be something systematic causing the problem.
There are options for contacting Verizon's Tech Support on their Contact Us page. I've had good experiences with the chat support, but if you prefer an actual voice 1-800-VERIZON should get you where you need to go.
Good advice!

Similar Messages

Canceling Verizon Service To Get iPhone 3gs

Hi,
I have a few questions and any help would be appreciated (sorry if this is in the wrong forum. Didn't quite know where to put it.
Currently I am on my parent's family plan. I just graduated gradschool and got a job and will be moving out for good, and I want to set up my own cell phone service. I want to cancel my service with verizon and get the iPhone. I am 12 months into a 24 month contract with my current phone, so I know I will half to pay for early termination. Thing is, I need to port my number to AT&T. So how do I do this exactly? Since my mom is the account holder I figure she has to be involved in some way. Will she need to go with me to the Apple store to provide them her account information at Verizon to complete the port? Also, can all this be done at the apple store? Do I have to do some of this online? Or do I have to go to AT&T? (I would prefer to do all this at the apple store, if it can be done there).
Just wanted to say thanks for any help in advance. Never had to do this before, so I'm just a little nervous. Hopefully it goes smooth.

I was in the same situation as you. I did not need the account holder for verizon to be there, they never asked for their social or anything. But if it's not a big deal for your mom to be there, I might bring her just incase. You will need the verizon account number and password if there is one. I did it at the apple store, just let them know that you are porting your number and they will take care of it for you. Everything should go fine if you go by yourself but might want to bring account holder along to be safe.

How to cancel Verizon service

>>Duplicate post removed to comply with the Verizon Wireless Terms of Service See Rip off<<
Message was edited by: Verizon Moderator

Did you check your usual data usage over the last year to see if 2 GB was enough for you? If you normally used more than 2gb a month while you had your unlimited plan then going with that plan was clearly a mistake. You could have paid full retail to keep your unlimited plan. You can also opt to get a higher gb plan...especially since you don't have wifi. If you're having issues with your phone you can get a replacement under warranty or swap to a different device while you're under the 14 day period. You mentioned Sprint...if they can meet your service needs then maybe that will be a better fit.

Verizon Service Cancellation, Keep Phone?

I bought a 5s three days ago on a new two-year contract. Unfortunately, I'm not especially pleased with the "share everything" plan's cost, especially when I would forego unlimited calls for a lower price. Unfortunately, I'm not old enough to take advantage of Verizon's 65 Plus plans :-/
So, I am still within the 14 day return period, but I managed to snag a 64gb gold 5s and would like to keep it. If I were to cancel my service before the 14 day grace period is up, would I be able to keep the phone by paying the difference b/w the cost of the phone and the subsidized price I paid (plus the $35 activation)? Or would I have to wait til the 15th day and incur the ETF on top of a non-prorated service charge+activation? Either way is fine so long as I can keep the phone. I just want to know how this works.
The thing is, I purchased the phone from the Apple store, which has a 30 day device return policy on iPhones. When I purchased the phone I didn't know I could have gotten it at full price instead of subsidized with activation. Unfortunately, it's too late for that now...

@après_la_pluie
I am saddened to hear that you are not happy with the plan options we have to offer and that you're looking to discontinue service with us! I would love the opportunity to go over plan options with you so that you're not only happy with your device, but also able to enjoy it on the nation's largest, most reliable network. How many lines of service do you currently have with us? Which Shared Data plan option did you choose at the time of purchase?
To address your concerns about the cancellation policy, if you purchased your iPhone at an Apple Store, you have 30 days from the original date of purchase to return your device for a full refund. Keep in mind, the device would have to be returned within the 30 days to avoid being charged the $350 early termination fee. With that being said, if you decide to keep the equipment and terminate service you will be charged the early termination fee. This would still apply if service is terminated within the 30 day return period.
AnthonyTa_VZW
Follow us on Twitter @VZWSupport

I went to apple store sat 2.4 and was told that to get verizon not to charge me for the next cycle i should cancel the service .i lost my data that i pais

i went to apple store sat 2.4 and was told that to get verizon not to charge me for the next cycle i should cancel the service .i lost my data that i paid for on 2.1.how do i restore my service that i paid for

Go back to the store and discuss this with the person that gave you the advice.

Verizon refund policy after cancellation of service it is really really bad!!!!!

I would like to share my thought here.
I am previous verizon customer (internet and TV). Service is good.
After i cancelled my service verizon took more than 4 months to process the refund (which verizon has owe me).
Will verizon will accept if i do not pay my bill for 4 months? I am pretty sure NO and they will send to collection agency or they will spoil my credit report.
This is really very bad for reputed company like verizon and i strongly recommend they should change this type of policy..
Thank you

No. Till now i did not get my refund. Please help me to escalate it. I tried customer care multiple times and there is no answer. It is funny that verizon is going to be rich for just for $92
Thank you

Very very upset with Verizon service and tech support. Ready to cancell

I have been on the phone and live chat for over 10 hours with several different tech people. Each one says they have fixed the problem but to no avail. I am really really upset about this and would like to talk to some who can FIX the problems. I am ready to cancel Verizon all together.

My email was hacked. So I did live chat and they told me that I needed to change my password. So I did. When I went to sign on again it wouldn't let me. So I did live chat again they tried for about an hour via access to my computer, could not figure it out. Then I was told that Verizon is no longer going to associate with Yahoo that I need to just go thru Veizon. This person did not know how to do that so I called and talked to a Rich {edited for privacy} he tried to fix this again via access to my computer to no avail. He told me that he would have someone call me back the next night who could fix this. No one called me the next night. I called again I tried to get back with Rich but the person said I could not do that. So I began again explaining my situation, this person said that I would need to update my router, but of course it was going to cost me an additional $10.00 a month. So I ordered the new router. I was then transferred to James {edited for privacy} he transfered everything from my Yahoo account and was going to set it up under Verizon. He could not get the information transferred so he told me that someone would call me back the next night to help me. No one called me back. I received a phone message from Jack that he cancelled my Yahoo account but I couldn't understand what he was saying because he was cutting in and out. Called again and told the person that I was having trouble again and that I been having the same problem for awhile and wanted to talk to a supervisor. I was told that she would send me an "escalation email" and I would be able to get help right away. When I tried to download this email it takes me to Photo Shop??!!! Was then transferred to Dan. He told me that my files, contacts from Yahoo were gone. He tried via access to my computer and said there was no way to get my files back. He told me that this should not have been done like this. After about 3 hours on the phone with him he was able to get my files back but all my contacts were gone. I now have Verizon email but is not working properly. My phone is no longer connected to my computer all my notes are gone, etc. I was told my router would give me faster internet speed 75/75. My computer is slower now then it ever has been, just signes out in the middle of doing something. I did live chat again to question my internet speed and was given a link to check my speed. It came back as 47.48 dowload and 44.78 for uploading. When I questioned why it was not 75/75 he said something must be wrong.
I have ask several times for a person to come out and fix my computer but am told it must be fixed on the phone by tech support. I have tried several times and it is not working. I have been a customer for over 15 years and I have never had such poor customer support. I just want my computer back to the way it was before.

If you ever decide to cancel your service

Things to keep in mind if you ever decide to call in to cancel. Disconnections are now on the scorecard for representatives and there are incentives to cancel as few lines as possible.. In fact canceling too many lines in one month could effect how much the rep gets paid. what that means is not receiving bonuses and not receiving commission .. So it's come to the point if you calling to cancel your service you're actually threatening that representatives paycheck ..or even the poor guys job!! It is this bad!! They have to stay at about one disconnects per hundred calls .As a result many customers are being lied to and told that the line is canceled when it's really put on a three-month suspension.. Customer calls back in and says I thought I canceled the line.. The agent also has to go through a comprehensive list of alternatives what they call save offers. Number one is show concern n express shock but it goes all the way down till they pretty much recommend doing an assumption of liability or repurpose the line or put the line on hold etc. etc.try their best to go through the list and do their best to talk you out of it..
So the two things to keep in mind here as a result are
1) call back the following day to make sure it was canceled
2) it won't be easy. It may take a long time on the phone with them
Also if it concerns you that this stuff goes on, definitely write to Verizon and express your concern

Not sure where you've gotten all of the information from, but if they persuade you to keep your service, then that is on you.
Now if you request to cancel and instead they suspend your service when you have told them to cancel, that is an entirely different subject which would likely end up with Verizon in court.
As for the calling in and telling them you've died, you're right, they will waive the termination penalty if there is one. But only after you are able to produce a death certificate. If this wasn't required to be produced people would be calling up left and right claiming they've died to get out of an ETF.

Cancelling Account/Service

Hello all,
How do I know that my account has been cancelled? I just got off the phone with a customer service rep and she told me my phone would be cancelled on 11/02.

When is your bill closing date? If your service is from 10/3/13 until 11/02/13 then yes that is the correct information.
If you port out at anytime before your bill closing date, the port will automatically cancel your line of service.
Just remember if you port out or cancel your service one day after your closing date, you can still cancel but you will be responsible for a month of service you will not use and get no refund for.
Be careful and check your billing statement as to the actual closing date. Verizon will as has been written here give you accurate information so be wary.
Good Luck

Cancelling Verizon contract, bill credit?

I'm cancelling my service with Verizon to pick up a couple iphones for my wife and myself. I was wondering if there was anyway that ATT would credit my account for bringing my business to them from Verizon? I know it's not pretty likely, but I'm trying to justify this purchase to myself (and probably my wife too!)

Understand about potential abuse with this, but my company with 20-30 phones currently under contract with Verizon, approached AT&T and Sprint about making a switch. Sprint was willing to take care of any and all cancellation fees charged by Verizon but the AT&T rep said not a chance.
Our long distance service is currently with AT&T and we also have internet access through Verizon for some of our laptops - via their cellular network.
We didn't want to go Sprint so now we are working with Verizon to maximize our monthly expenditures which may include AT&T losing our long distance service.
This isn't a huge potential account for AT&T to lose, but not bad. Too bad there was no consideration to take care of even a portion of any cancellation fees. I wanted to eliminate carrying two phones - my iPhone has better reception overall than Verizon at the places I frequent most.

How to cancel my service online if I am out of the US?

how to cancel my service online if I am out of the US?

International Support - Verizon Wireless
Good Luck

Moving to new apartment that doesn't have verizon service

I'm a disabled paraplegic confined to a wheelchair living on disability fixed income and cannot afford to pay ETF that Verizon said they would charge me. The apartment community I'm moving to does not offer Verizon service. I have verified that it is out of their service area. I have no choice but to cancel my service with Verizon. Can someone help me to avoid paying an ETF? Customer service was no help in dealing with my request for reasonable accommodation based on my limited financial inability to pay.
Urgent help please!

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How do you cancel verizon starz play?

hi. i need to know how to cancel this. there is no help anywhere to cancel this service. i have been trying to cancel this for 3 months with no luck. please provide a phone number and/or an address. thks, much. ll

Hi you can try calling 800 427 9977 or 800 688 2880 & ask them to remove it off of your account. Hope that helps Brett
Brett
Verizon Telecom
Fiber Solution Center
Notice: Content posted by Verizon employees is meant to be informational and does not supercede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or Plan.

I cancelled my service due to coverage not being ok in my area

I spoke numerous times to tech support, truied the network extender and nothing helped.I sent it baack and was supposedly let out of my contract as they could not guarantee/provide decent coverage in my area/home.Now I am still being charged a early termination fee allegedly because I did not do thit in the proper way.I spoke with you guys before I went to Costco to get my new phone.I could not go without a phone by canceling it over the phone and take the time to get to a astore to set up etc, but no one told me I had to cancel the service via phone first, have no working phone at all and then sign up with another rcompany.There should be numerous records of my contacts and activity with verizion and I am going to dispute this charge.No one is answering on the phone after 10 minute wait.I am angry.I want this resolved.NO ONE told me that I had to cancel in a particular way.I was given the go ahead to go with a new company.Now do what is right and remove that charge!

haikou11,
I'm saddened to hear of your troubles and that you left Verizon Wireless. We'd like to have you back in the future so let's get this fixed for you. We've filed a network ticket confirming this for you?
I will send you a Private Message so that we can access your account and review. I look forward to speak with you.
TrevorC_VZW
Folow us on Twitter @VZWSupport

HOW DO YOU FEEL TOTALLY ABOUT VERIZON SERVICE...PERIOD

DISAPPOINTED IN THIS HOME CONNECT AND VERIZON SERVICES. MY FATHER HAS HAD VERIZON SERVICE RESIDENTIAL (LANDLINE) FOR YEARS. HE DECIDED TO GET A CELL PHONE. WE WERE (SUCK IN) TALKED IN BY A WIRELESS REPRESENTATIVE PERTAINING THE LANDLINE PHONE FOR A BETTER DEAL UPON PURCHASING THE CELL PHONE. WE DECIDED TO CONTINUE TO KEEP THE NUMBER TO THE LANDLINE PHONE. SINCE RECEIVING THE HOME CONNECT....WE HAVE HAD A GREAT DEAL OF BAD EXPERIENCES WITH THE HOME CONNECT TO THE LANDLINE. WE WENT TO PURCHASE A NEW PHONE FOR THE LANDLINE PHONE. WE ARE NOT PURCHASING THE HOME CONNECT BOX TOTALLY. THE CELL PHONE WAS FREE WITH 2 YEAR CONTRACT AND WE ARE SUPPOSE TO HAVE (2) SEPARATE LINES. ONE FOR THE LANDLINE AND THEN ONE FOR THE CELL NUMBER. IT APPEARS THAT THE REPRESENTATIVES AT VERIZON ARE DENSE ABOUT THIS SITUATION. THEY DECIDED TO PUT OUR LANDLINE PHONE SERVICE UNDER WIRELESS AFTER WE HAVE BEEN WITH VERIZON RESIDENTIAL WITH THIS SAME NUMBER FOR YEARS. THEREFORE, WE ALREADY HAD A LINE WITH VERIZON RESIDENTIAL. HOWEVER, BECAUSE THEY DECIDED TO PUT US UNDER THE VERIZON WIRELESS WITH THE LANDLINE PHONE AND CELL PHONE BECAUSE OF THE HOME CONNECT. THE BILL WE HAD WITH VERIZON RESIDENTIAL PERTAINING TO THE SAME LANDLINE PHONE WITH HOME CONNECT WAS PAID. THEY ARE TELLING US WE HAVE TO PAID TO ACTIVATION FEE SEPARATELY ALTHOUGH WE HAD A LANDLINE WITH VERIZON WIRELESS. ALSO, THE AMOUNT THEY ARE CHARGING FOR THE VERIZON WIRELESS HOME CONNECT LANDLINE IS NOT UNDERSTANDABLE. WHY?!?!? BECAUSE WE JUST PAID FOR THE BILL TO THE SAME LANDLINE SERVICE WITH VERIZON WIRELESS. THEN THEY MISSPELLED OUR LAST NAME FOR THE VERIZON WIRELESS BILL TO WHICH THEY ARE CHARGING FOR THE LANDLINE SERVICE AGAIN UNDER THE SAME ACCOUNT USE FOR THE CELL PHONE. IN A MONTH TIME VERIZON WANTS US TO PAY ADDITIONAL $100.00 FOR THE LANDLINE SERVICE UNDER THE VERIZON WIRELESS AFTER PAYING BEFORE THE BILL DUE ON JULY 12 2014 WITH VERIZON RESIDENTIAL. THIS MEANS WE ARE PAYING ALMOST $200.00 FOR THE LANDLINE SERVICE FOR VERIZON WIRELESS AND VERIZON RESIDENTIAL. THEN THE SERVICE WITH THE VERIZON WIRELESS FOR THE LANDLINE SERVICE USING THE HOME CONNECT BOX IS SAD, PATHETIC AND DISGUSTING. THE SERVICE IS AS THOUGH THE LANDLINE HOME CONNECT IS BEING USED AS A MOBILE PHONE IN LIEU OF A LANDLINE PHONE. WE GET RESPONSE ON THE LANDLINE SUCH AS TEXTING, ETC. HOW CAN YOU DO THIS WITH A CORDED LANDLINE PHONE. ALSO, IN ADDITION TO THE EXTRA $100.00 FOR THE LANDLINE HOME CONNECT WITH VERIZON WIRELESS AND ALSO WANTS US TO PAY ALMOST $100.00 FOR THE CELL PHONE TO WHICH THE PHONE ITSELF IS FREE! WE NEVER HAD TO PAY FOR CALLER ID TO BE DISPLAY ON THE LANDLINE PHONE BECAUSE IT WAS PART OF THE VERIZON RESIDENTIAL SERVICE. WE ONLY ASKED THAT THE SAME SERVICE WE HAD WITH VERIZON RESIDENTIAL. OH!!!! PLEASE ALLOW ME TO EXPLAIN THIS. WE DISCUSSING THIS SITUATION WITH VERIZON WIRELESS TO WHICH BOTH SERVICE IS (NOW!!!!) UNDER VERIZON WIRELESS UNDER THE SAME ACCOUNT NUMBER...IT ALWAYS APPEARS THESE REPRESENTATIVES CAN NEVER, NEVER LOOK AT THE HOME CONNECT LANDLINE ACCOUNT UNDER THE SAME ACCOUNT NUMBER WITH THE CELL PHONE. OH!!!!! THE TELEPHONES NUMBERS ARE DIFFERENT FOR EACH. WE CONTINUE TO KEEP THE SAME NUMBER FOR THE LANDLINE HOME CONNECT. THE REPRESENTATIVES/VERIZON WIRELESS IS CARRYING THE LANDLINE HOME CONNECT AS IF IT IS A MOBILE/CELL PHONE WITH A HOME CONNECT DEVICE. RIDICULOUS, SAD, PATHETIC AND DISGUSTING!!!!!!!! THE LANDLINE PHONE IS NOT A MOBILE/CELL PHONE. THE OPERATIVE WORD IS "LANDLINE" WHICH MEANS A CORDED PHONE WITH ADDITIONAL CORDLESS PHONE. I DO NOT BELIEVE THIS MEANS A CELL PHONE WHICH IS MOBILE. THEY WANT US TO PAY ADDITIONAL $100.00 FOR THE LANDLINE PHONE WHICH IS NOT MOBILE AND $100.00 FOR THE CELL PHONE. THE BILL WILL BE NORMALLY UNDER $100.00 FOR BOTH SERVICES. I DO UNDERSTAND THE ACTIVATION FEE FOR THE CELL PHONE AND EVEN FOR THE LANDLINE SERVICE BUT AGAIN THE BILL WILL BE LESS THAN $200.00 PAYING THESE FEES. ALSO, THE SERVICE ONLINE TO CHAT IS PATHETIC AS WELL. WE TOLD THE REPRESENTATIVE THAT THE BILL FOR THE LANDLINE PHONE UNDER VERIZON RESIDENTIAL WILL BE PAID ON JULY 2, 2014 IN THE AMOUNT FOR ALMOST A $100.00. HOWEVER, VERIZON CONTINUE TO BILL US AFTER PAYING THIS AS IF THEY WERE NOT AWARE OF THE PAYMENT ON JULY 2, 2014 FOR VERIZON RESIDENTIAL. WE WERE SENT ANOTHER DEVICE AND RECEIVED ON JULY 17,2014. WE SENT THE OLD DEVICE BACK ON 7/18/2014. SOMETIMES WE BELIEVE VERIZON WIRELESS IS MESSING WITH OUR SERVICE ON THE LANDLINE HOME CONNECT. WE CONTINUE TO GET A CLICKING SOUND BEFORE ANYONE RESPONDS TO OUR HELLO BY THE TIME THE CLICKING STOP THAT PERSON HAS HUNG UP. WE GET RESPONSES AFTER DIALING A NUMBER ON THE LANDLINE FROM A REPRESENTATIVE TELLING US THE CALL DID NOT GO THROUGH...IT IS PATHETIC AND DISGUSTING. THE SERVICE SUCKS WITH VERIZON WIRELESS PERTAINING TO CUSTOMER SERVICE, ETC. THEN WE YOU TRIES TO EXPLAIN...THE REPRESENTATIVE WITH WIRELESS CONTINUE TO SAY WE CAN NOT REVIEW THE SERVICE WITH RESIDENTIAL TO WHICH WE DO NOT HAVE OR PROBABLY DON'T HAVE AN ACCOUNT ANY LONGER BECAUSE IT IS UNDER TO DIFFERENT NAMES MAINLY BECAUSE VERIZON WIRELESS HAS MISSPELLED. WE ARE TRYING TO RESOLVE THIS MATTER HOWEVER, TO NO AVAIL IT APPEARS THE VERIZON WIRELESS AND VERIZON RESIDENTIAL IS JUST AS BAD OF SERVICE AS WE ARE GETTING WITH THE SERVICE USING THE LANDLINE AT HOME. THE LANDLINE CAN NOT BE A MOBILE AS THE SAME WAY THE CELL/MOBILE PHONE. AGAIN, THEY ARE TREATING THE LANDLINE HOME CONNECT AS IF THE PHONE BEING USED IS A CELL PHONE AND IT IS NOT.

Also...
3. Because you're no longer with Verizon Residential you will have different billing with Verizon Wireless. That includes an activation fee when you create new lines of service as well as being billed one month in advance. This would reflect on the very first statement you received from Verizon Wireless.
4. If your cell phone and Home Phone Connect are showing on two different accounts, one line may have been placed on a sub-account. If you wish you can request that the two numbers be consolidated onto one account.
The next time you post, it would be easier to understand what you wrote if you would not type in all CAPS AND separate your individual concerns into paragraphs.
Thank You.

Cancelling Verizon services..​..

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Cancelling Verizon services....