-1.#J? It made me feel num...

Post Author: Blahlemon
CA Forum: General
Here's a pesky little problem I've run into that I'm hoping someone else has seen. I've got a report (CR ver 9) that opens correctly in the application. All the fields (pulled from an Oracle DB) display the information I would expect to see. Then I take the report, link it to an application I'm running and access it through a Crystal Viewer with cr.dll's.
Almost everything looks good. There is one little field, however, that is pulling from a NUM column (from the ORA DB.) Instead of showing the value of the num correctly, instead it shows (-1.#J) for every record I pull up. I've tried deleted, relinking, using totext, etc. and I'm not making any headway. I made a much simpler report that just pulled that particular field and the simpler report displays everything just fine.
Any ideas? I can't figure this one out.

Post Author: despec
CA Forum: General
I'm not sure if this is your problem, but I had that happen in one of my CR reports due to a printer driver problem and the print rocessor not being right and thus printing strange characters. For the heck of it, try running the report on another printer and see if that helps.David

Similar Messages

Jesus Loves Me POP UP DRIVING ME SO MAD I FEEL LIKE GIVING UP...

I Am Getting SO FED UP I LOVE THE iPAD But It Seems EVERYTHING I Download Has A Pop Up JESUS LOVES YOU Then You Click It And It Says HAVE YOU SAID THIS PRAYER If Im Not Catholic Why Is Jesus Pop Up Still There IM SICK OF IT No Details Of What Pop Ups Will Happen Am I To Delete EVERY APP With This? I Downloaded Wallpapers Today Especially For iPAD Via ITUNES And Under Each Picture While Browsing IT POPS UP JESUS LOVES ME PLEASEEEEEEEEE HELP...

Philly thanks so much I will go to sleep now as it is very late ONCE YOUR GETTING SOME ADVERT It shows it must be targeted to different countries I was just annoyed for instance say if your budhist or a different religion and on EVERY PICTURE I Look at thinking oh that looks a nice background that pop up comes up, cheers for the response and the response being so fast I knew someone would answer me I just didnt think youd all be this quick, I SERIOUSLY Love the ipad I will just download the images I need and then scrap the app its just weird a relgious one would of paid to have there advert on an app that is not even remotely related to religion but I suppose thats there view to get more people I dont think it is a jailbroken ipad it was bought bran new in a very major computer shop here in Ireland, one thing I will end on please if I bought I phone and I have a version of an app on the iPAD is it free for me to get the same app but for the iphone instead or do I need to pay I hope this makes sense, for instance I paid for the GLEE App which I sing into my ipad if I get the iphone go to itunes and see the glee app for the phone will I still have to pay for it even though I already paid for the version on the ipad NO RUSH REPLYING I Will refresh this in the morning as it is now 3am so I must be off HAPPY NEW YR TO YOU PHILLY AND OTHER PEOPLE WHO ARE APPLE USERS (THIS IS MY FIRST APPLE BY THE WAY IM STILL VERY IMPRESSED) IM typing this on my laptop but I find it hard to resist touching the laptop screen thinking its my iPAD LOL...night everyone

Water damage- no help with this. made to feel like a criminal.

i recently (and stupidly) dropped my new iphone 3gs into the toilet bowl.(it was clean) i retreived in a second and dried it as fast as i could. i have now found that it still works apart from the camera which wont open the shutter. when i phoned apple for some advice all i got was "do you want to book a repair it will be 199 euros". if i cracked a light on my car i dont think my garage would say the same thing as they would probably go out of business. and before you say it i didnt take out the insurance as vodafone wanted 12.99 a month which is almost as much as i pay for my house insurance! i was in the proccess of looking for some cheaper options when the accident happened. seems that i`m in a bit of a quandry with this one. wish i`d of just bought the n900.

I assume you are in Europe since the replacement price was in Euros. Actually its a pretty good deal. Apple used to not offer any deals on water damaged phones. Then, I think about a year ago they changed their minds and offered a new phone at the regular pricing.
In the US, before this change, I think the replacement cost was $499 and now it's $199.
If you don't want to pay, you might try drying out your IP a while longer. Put it in a bag with several of those "moisture bags". I had a different kind of phone that got soaked and this worked although the phone didn't recover all features. The feature missing was the ability to turn it off.
If you do a search here, you will find you're not the only one to have dropped one in the toilet. I assume NO call is worth dragging my IP out of my pocket when I'm around a toilet, sink or any other kind of water.
If all you're missing is the camera function, I would say consider yourself lucky.

[SOLVED] New Install of Gnome 3.2 doesn't feel like loading

Greetings,
Before making this post, I have spent the majority of the day trying to solve this issue. I have switched from nvidia drivers to nouvela (sp?) drivers, incase that was the issue. I have scoured google, arch-wiki, and the forums until my eyes have bled. I have dug through the xsession-errors log to search out any missing components that might be causing this... but to no avail. If anything, trying to run and try Gnome 3.2 has made me feel like a complete idiot, who has obviously learnt nothing after years of using linux. So, I come here hoping that some one can point me to the solution my brain cannot itself come up with.
Here the situation:
I have been running KDE4 for quite some time happily. I have ran Gnome 3 back in its beginning days succesfully as well, but that was an older, now dead, pc. Having seen some neat little things about the new Gnome 3.2, I got an itch to give it a try. So, I go and follow the Gnome article on the excellent arch wiki- installing both gnome and gnome extras, letting it grab everything, change from kdm to gdm, and reboot.
Well, it gives me the old gdm I remember from the early gnome 3 days (wasn't this changed) despite it showing that it is GDM 3.2 via pacman. It shows my user name, lets me put my password, and shows the stripped background. One thing to note is that the cursor remains a clock face, never changing to a pointer.
I log in, choosing GNOME, all that remains is the wallpaper, with the clockface cursor, no pointer. I go take the kids to the bus stop, come back apx. 20 min. later, no change.
Ok, bug crushing time right? So I go through the steps. I make sure that gnome shell is indeed installed. I remove any config files (there weren't any), remove gnome shell, reinstall. No go. I rinse and repeat, but removing & reinstalling different things, such as GDM, and even gnome completely. No go.
Hopping into pekwm, I search. I make copies of the xsession-errors each time, and load them in pekwm after a reboot, looking through with pacman by myside to make sure I have any possible missing files. And finally after failure after failure I give up, and come here.
So, here's my xsession-errors log. Please, if anyone can help, or even offer any kind of suggestion that might spark something in my brain to get me going in the right direction, I'd greatly appreciate it. If this thread needs moved, merged, etc, please do so... I've searched the forums, but now my brain is numb, so yeah...
/etc/gdm/Xsession: Beginning session setup...
/etc/gdm/Xsession: Setup done, will execute: /usr/bin/ssh-agent -- gnome-session
gnome-session[1112]: EggSMClient-WARNING: Desktop file '/home/mythus/.config/autostart/dropbox.desktop' has malformed Icon key 'dropbox.png'(should not include extension)
** (gnome-settings-daemon:1138): WARNING **: libltdl.so.7: cannot open shared object file: No such file or directory
** (gnome-settings-daemon:1138): WARNING **: Cannot load plugin 'Color' since file '/usr/lib/gnome-settings-daemon-3.0/libcolor.so' cannot be read.
** (gnome-settings-daemon:1138): WARNING **: Error activating plugin 'Color'
** (gnome-settings-daemon:1138): WARNING **: libltdl.so.7: cannot open shared object file: No such file or directory
** (gnome-settings-daemon:1138): WARNING **: Cannot load plugin 'Power' since file '/usr/lib/gnome-settings-daemon-3.0/libpower.so' cannot be read.
** (gnome-settings-daemon:1138): WARNING **: Error activating plugin 'Power'
GNOME_KEYRING_CONTROL=/tmp/keyring-HPDXfX
GNOME_KEYRING_CONTROL=/tmp/keyring-HPDXfX
GPG_AGENT_INFO=/tmp/keyring-HPDXfX/gpg:0:1
GNOME_KEYRING_CONTROL=/tmp/keyring-HPDXfX
GPG_AGENT_INFO=/tmp/keyring-HPDXfX/gpg:0:1
GNOME_KEYRING_CONTROL=/tmp/keyring-HPDXfX
GPG_AGENT_INFO=/tmp/keyring-HPDXfX/gpg:0:1
SSH_AUTH_SOCK=/tmp/keyring-HPDXfX/ssh
** (gnome-settings-daemon:1138): WARNING **: libltdl.so.7: cannot open shared object file: No such file or directory
** (gnome-settings-daemon:1138): WARNING **: Cannot load plugin 'Media keys' since file '/usr/lib/gnome-settings-daemon-3.0/libmedia-keys.so' cannot be read.
** (gnome-settings-daemon:1138): WARNING **: Error activating plugin 'Media keys'
Gtk-Message: Failed to load module "canberra-gtk-module"
common-plugin-Message: checking whether we have a device for 4: yes
common-plugin-Message: checking whether we have a device for 5: yes
common-plugin-Message: checking whether we have a device for 6: yes
common-plugin-Message: checking whether we have a device for 7: yes
common-plugin-Message: checking whether we have a device for 8: yes
common-plugin-Message: checking whether we have a device for 9: yes
common-plugin-Message: checking whether we have a device for 10: yes
/usr/bin/gnome-shell: error while loading shared libraries: libltdl.so.7: cannot open shared object file: No such file or directory
gnome-session[1112]: WARNING: Failed to start app: Unable to start application: Failed to execute child process "if" (No such file or directory)
Initializing tracker-store...
Tracker-Message: Setting up monitor for changes to config file:'/home/mythus/.config/tracker/tracker-store.cfg'
Initializing tracker-miner-fs...
/usr/lib/evolution/3.2/evolution-alarm-notify: error while loading shared libraries: libltdl.so.7: cannot open shared object file: No such file or directory
Tracker-Message: Setting up monitor for changes to config file:'/home/mythus/.config/tracker/tracker-miner-fs.cfg'
/usr/bin/canberra-gtk-play: error while loading shared libraries: libltdl.so.7: cannot open shared object file: No such file or directory
Gtk-Message: Failed to load module "canberra-gtk-module"
Starting log:
File:'/home/mythus/.local/share/tracker/tracker-miner-fs.log'
Gtk-Message: Failed to load module "canberra-gtk-module"
Gtk-Message: Failed to load module "canberra-gtk-module"
/usr/bin/pulseaudio: error while loading shared libraries: libltdl.so.7: cannot open shared object file: No such file or directory
Tracker-Message: Setting up monitor for changes to config file:'/home/mythus/.config/tracker/tracker-store.cfg'
Starting log:
File:'/home/mythus/.local/share/tracker/tracker-store.log'
** Message: applet now removed from the notification area
(nm-applet:1180): libnotify-WARNING **: Failed to connect to proxy
** (nm-applet:1180): WARNING **: get_all_cb: couldn't retrieve system settings properties: (25) Launch helper exited with unknown return code 1.
** (nm-applet:1180): WARNING **: fetch_connections_done: error fetching connections: (25) Launch helper exited with unknown return code 1.
** (nm-applet:1180): WARNING **: Failed to register as an agent: (25) Launch helper exited with unknown return code 1
Gtk-Message: Failed to load module "canberra-gtk-module"
/usr/lib/libgvfscommon.so.0: undefined symbol: g_free
Failed to load module: /usr/lib/gio/modules/libgvfsdbus.so
Last edited by mythus (2011-10-07 15:36:43)

Ok, I guess all it took was for me to post this to wake up and be able to solve the issue.
It is simple really. I just needed to re-install libltdl.
So, for those searching, if you get this similar problem,
pacman -S libltdl
is what solved it for me.

HT201272 I have been trying to use my money for well over a month but iTunes want questions its a voucher not my bant accaunt I wouldn't trust you with my bank account you manage to make me feel like a criminal trying to get my On my way! Money I phone

All I want is to use my voucher and this is really annoying me I phoned your sercerity some time ago and answered there questions on the phone but the same questions on the iPad won't work I've been made to feel like a criminal it's a voucher not a bank account I had put voucher in before with no problems until this stupid question came up now I don't have there phone number I did phone someone but I think she had problems understanding English in not the criminal here I'm not the one holding my money you lot are

We are all itunes users just like you. We are not Apple.
You can reset your security questions.
Rescue email address and how to reset Apple ID security questions

Feeling Better -- for a moment

Bionic woes go to the FTC
Feeling better! Even though it's not going to change a thing....I officially registered a complaint with the FTC about my numerous problems with the Bionic and the connectivity ---- I'm on my third phone and still having problems. I will continue to try to work respectfully and rationally with VZW but I'm being given the run around and to boot, I'm paying for it. I am being charged for service that is intermittent at best as well as a mobile hotspot feature...Something is wrong with this picture! Just pushing the send button on the FTC website and receiving the little confirmation email that it was received has made me feel better...That is until I need to check my email on my cell or research something on the web again...

try changing the window size a small amount forcing it to redraw - or make a small, minor edit and see if those help
LN

No lift off...can't find the plane!...Feel like I'...

Well I am back, having been the author of
Feel like I'm stuck at the airport...
I'm still in trouble!
Ordered 14 Feb Engineer visit today 8 til 1.
A contractor from Openreach arrived at my home at 12:45. I joked just made the slot then!
He said he'd been here (phone cab not FTTC) since first thing but couldn't find our line, stuck a meter on it went back to the cab but returned saying he still couldnt find it. Nothing he can do, will report it to BT who will make another appt.
I am feeling mixed emotions...angry/nothing I wasnt expecting/depressed/whatever... I dont think I can be bothered to phone BT and put myself through the grinder!
My line is with BT and my ADSL with O2 which will probably disappear at midnight.
Not really expecting a response I hust feel like a rant!
Thanks for listening.
Cheers
Alan

Thanks Ryan & Sholtie.
I was about to reply that they were at the right cabinet, then I thought all the contractor did was answer "yes" to my question "Were you at the right cabinet, No 26?"
I am normally a very trusting person but there was something about this guy's demeanour and negative attitude which made me feel that he had been doing something else all morning and just turned up before the deadline. He said he had been given the wrong routing info. I am sure if he had called in the same info after an hour rather than after 5 (which Openreach called to say they had fixed within a couple of hours) then it could have been resolved in the allotted time.
There are a lot of complaints on the forum and yes the majority of successes go unreported. I accept that things can go wrong its how they are responded to that is important. In this case I did nothing and have to admit to being satisfied to their reaction. Fortunately I am at home most of the time so it was not a major inconvenience more a disappointment.
I am looking forward to a positive outcome.
Cheers
Alan

The PDF I made is too large

The PDF I made is too large to upload to a website. I need it to be around 15 mb. Is there any way to do this?

Thank you.
*Penni Robbins-Administrative Assistant **(614) 864-0299
x 229*
"I have learned that people will forget what you said, people will forget
what you did, but people will never forget how you made them feel." –Maya
Angelou
On Thu, Aug 28, 2014 at 4:06 PM, Sara.Forsberg <[email protected]>

Feel such an idiot, may now cancel new contract.

Just rang BT as my contract had come to an end, I have Broad band option 3 and unlimted calls.
Did some research and wanted to see what BT would offer me before I moved providers.
Was told that I had been offered a loyalty bonus and was made to feel like BT was giving me a better deal then all the rest.
I was to be given a new homehub 3 which cost £99 for 50p a month, and broadband calls at a special rate.
I now find that this was all rubbish, there is no deal if I dont cancel the contract then I will pay the going amount for my package, £44.50 to add insult to injury I am being charged £6 for delivery of a homehub.
I am utterly deflated, I feel such an idiot. I was made to feel that I had been offered a great deal when in fact I wasnt. I rang to see what they could do for me as I had found a similar package a lot cheaper. I was talked into a new contract thinking that I was being offered a better price then what BT offered when in fact I wasnt.
Seriously considering cancelling my contract.

leavingsoon wrote:
You need to act quickly. You should be protected for 14 days after agreeing a contract to cancel.
To be honest BT are the sneakiest bunch of (can't say) I've come across. I used to hate Sky but BT have surpassed this.
I'm off to Virgin Media. You can change your package without a contract renewal for a start. I was slammed with a 24 month contract just to change from the 10gb BB to the 40gb BB.
I'm now going to pay the £180 cancellation fee because the BT service is so shockingly terrible. Spent hours dealing with technical support, had multiple HH2's and still the issues persist. Been a customer for nearly 2 years and still have 12 months to run but enough is enough.
Get out while you can.
Your talking rubbish , there is NO 14 day period and you weren't slammed, you willingly took out a upgrade and therefore a new contract, that is not slamming.
A few months with Virgin media and you might be coming back
toekneem
http://www.no2nuisancecalls.net
(EASBF)

NVidia GeForce4 Ti graphics card problems on my G4 1.25 MDD

I've had my Dual G4 1.25 MDD for 2 yrs now and since i bought it from Apple it has the nVidia GeForce4 Ti 4600 graphics card w/128MB DDR. Love the card, but now its acting up.
At random while playing my favorite Online Game, WoW, the Computer will have system lock ups that feel like its an issue with the Video Card. I get the Gray Translucent effect that goes over the screen then the Dialog box that pops up with You must Resart your computer, blah blah blah. I think thats a Kernel problem (not sure). Can't force quit and I am forced to power down with the Power Button and then re-power up to boot up. Often I have opened my case to blow the dust out of the case with compressed air and I notice the GPU Heatsink/Fan is extremely Hot, even hotter than the CPU Heatsink. Could the GPU Heatsink/Fan have gone bad? If so could this cause the Card to Fail?
I ran an Apple Hardware Test one time to check it out and the Quick Test passed but the Extended Test Failed giving me a bizarre Error Code for the Video Card. I didnt recall the Code but It leads me to think the Video Card Failed!
I still Have 1 yr left on my 3yr AppleCare. What Can I do? Perhaps the Card needs to be replaced? I can't afford a new Video Card.
Thank you any help or idea is appreciated.

the apple care people were very nice and helped me through some checking and did more AHT (didnt seem necessary but) and they told me the Error codes meant something to do with the Cooling FAn faulting. I got a case # and took it into my local Apple store.
the genius tech was great and listened intently. made me feel better about bringing it in.
the initial reports from the apple care tech on phone and the apple tech at the apple store estiimated the video card would need replacement. very nice people, down to earth and didnt make me feel stupid as some techs do.
after seeing the estimate made me glad for apple care... whoah, lets just say if I didnt have apple care, I wouldn't have gotten the computer repaired, I would of opted to attempt to just buy parts as I could.
now stuck checking this discussion site with my old BWG3, and I am hoping the 7days rolls by fast.
Thanks for the help.

Be Very Careful When Choosing to use Nokia Care sy...

Up until the weekend of November 23rd, I had nothing but praise for Nokia after choosing their Nokia Lumia 720 Windows 8 Phone. I was wary of going with WP8 as it was less supported by third party software for apps compared with iOS and Android, but its functionality impressed me for its entry range standing as a model.
That weekend, after a series of Application and a phone update, the screen started experiencing issues with random movements of the screen making it unusable. Both soft resetting and resetting to factory defaults failed to resolve the issue, so on Monday November 25th, I contacted Nokia Care LIVE Chat via the support website to see if there was anything they could suggest to resolve the problem.
They advised me to take it to my locla registered Nokia Care Point, which was right near the train station I use to go to and from work, which I did the next day. Left the phone with them and was told to come back in an hour. I returned and they had managed to fix that issue, they had reloaded the phone's firmware and software to an "in the box" level, and for good measure replaced the screen and the speaker inside. I could not have been more happy with the service, it was quick and more then I could have hoped for.
Then sadly, during setting up the phone to use as it had been wiped, I noticed that the command buttons at the bottom of the phone were no longer lighting up as they had done before. I then noticed that the camera was not working, front or back, it was not being recognised by the phone and all I had was a back screen. I called the Nokia Care point and told them, they said no problem just bring it back and they will sort it. I did the next day, same thing, left the phone with them for an hour but this time, returned to the shop to be told "there is lots wrong with the phone, we need to send it back to Nokia and it could take one to two weeks to come back.
So my phone went in with one issue, not fixed 100%, returned to me broken and told "its all good" then within 24 hours my phone is made even more broken, so broken the registered and certified Nokia Care Point are unabe to correct the faults they made, and need to send it off for a full repair or replacement under the warranty.
Sounds simple doesnt it? I took in a faulty phone, whcih was then made even more faulty by the Nokia Care Point, so when I contacted Nokia Care by LIVE Chat to say that I was unhappy with losing my phone, which was under warranty, for up to two weeks because of a botched repair attempt by their own certified Care Point and asked if I could have a replacement.
Then it got really messy. Was told that even though its under warranty, no replacement could be issued until the main repair centre had assessed the phone, check to see if they coud repair it, now for a 3rd time in seven days, before a decision would be made about if a replacement was justified. Even though it was their own Care Point which broke the phone requiring them to look at it in the first place. I was told to give it 48hrs for them to recieve the phone, which I did and contacted them on the Friday only to be told that my phone had not reached them yet.
Monday comes and I get a phone call from the Nokia Care Complaints team, which my case and complaint had been forwarded onto, telling me that my phone has yet to be assessed by the engineers. So no work had been done on the phone at all, so no decision could be made about a replacement. Tuesday ( today ) I get another call and this time the phone has been looked at but apparantly they are now waiting for a part for the phone, with no eta of delivery time, I repeat my request to have a replacement phone, saying that it should not be me as the customer that has to keep being patient for Nokia Care to rectify an issue with my phone that they created in the first place and that the very least they can do is offer me a replacement so I can carry on as normal whilst they sort out how the repair went so wrong in the first place, aso that the compensation offer of a £10 Nokia Music voucher for a service that is already free to Lumia users and then the offer of a bluetooth headset which the 720 doesnt have was equally pointless and that they should do better. Was told they would put the request in but again cant make a promise it will happen.
An hour a go I took a phonecall from the Nokia Complaints team asking me, which is redundant as I have no choice in the matter, to give them 24-48 hrs for them to complete they investigation or review of my case, so thar brings it to the end of this week meaning any replacement or return of a refitted repaired phone wont happen till at least next week, taking it to two weeks of not having a working phone since taking it to them on the 26th November.
So far, I have never been made to feel more worthless and valueless as a customer by any company whose products or services I have used. From the point at which my phone was made even worse by a failed repair by a certified and registered Nokia Care point to the utter nonsense of endless Nokia Care Customer service which hides behind policies designed to protect Nokia rather then the customer when it comes to repairs and faults.
I am left with no faith in any part of the Nokia Care system from the Care Points, to the service you receive via LIVE Chat on the Nokia Support site to using their Twitter support via @Nokiahelps to even speaking with their non UK Call centres. I have no faith that I will get a replacement phone even though the phone will have had so many new parts it might as well have just replaced instead of multiple repair and software reloads in the two weeks the phone will be out of my posession (factoring in the next week as I dont expect to see it returned or replaced)
I say to anyone looking to use Nokia Care, which your phone still in warranty, especially in the UK, is to go through the network provider your contract is with rather then direct with Nokia Care. I have encountered nothing but poor service and atrocious customer care in every regards for a problem that was originally a fault due to software updates but led to the Care Point taking the phone apart and creating new faults, something which Nokia Care still wont accept is a viable reason to replace the phone.
If you do have your phone repaired in a Nokia Care Point, make sure you test every aspect of the phone before you leave, but I suggest sending back via your contract provider. I hope what I have been through and continue to go through with this experience of Nokia's idea of Care, is enough warning to others and that no one else suffers similar issues.
Regards
A No longer happy with Nokia Customer

Same here I have Lumia 920, 3 days after I bought it the device had an overheating problem and once the phone is off, I have to work hard to turn it on again, from soft resetting and hard resetting it After that I brought the phone to Nokia Care Center (I'm Indonesian by the way) in the NCC Branch in my province. 2 days after that, they told me that the problem was solved and asked me to take the phone. When I got there and the Costumer Service want to give me the phone, she try to turn on the phone, but she can't. She take the phone to a room (I don't know maybe it's the repairman room or whatever) and when she got out she told me that the problem is still exist and they will brought my phone to the NCC Center in other province. I have to wait for 2 weeks. Can you believe it? 2 weeks WITHOUT ANY PHONE? I have to buy another low-end phone that time.
After that the phone back to normal, But Then another problem come, after update my phone to Amber, my phone can't use Nokia Pro Cam (at that time, before Nokia Camera out), Bing Vision, Maps, Glance Screen, Auto Rotate, and GAMES. at first I just have to restart the phone to turn it back, but then the problem is not solved after I restart, even then, I did a hard reset but the problem is still there. Last friday, I brought my phone to the Nokia Care Center, they asked to take it the next day, but AGAIN! The problem is not solved, and they said I have to wait until the newest software update to come so the problem can be solved. Today, still no news or information from them, I don't know if I can trust Nokia Care Center again after this
Regards
Another No longer happy with Nokia Customer

This is not a rant, but it's close.

I will be careful not to rant, but I must summon the strength.
Instead, I want to continue to share my ongoing nightmare difficulties with Verizon HSI, Verizon customer service, and Tech Support.
For the previous two years, I was blissfully using Verizon HSI at the 7mb tier with no problems. I won't go into how it had a messy start (wrong pricing, web offer hand doesn't know what the phone offer hand is doing, etc).
There were some uptime issues due to some bad copper pairs, but overall the past two years were okay.
Little did I know that my move to a house one block away would start me on a path of frustration and despair.
If you are so inclined, you can read about the initial move debacle here.
To summarize, I needed to move my service to a different home in the same subdivision, but was forced to go through the entire application process for the new home, as if I was a new customer. After spending more than an hour on the phone the first try, all I (unknowingly) ended up with was a disconnect order for the old service. I called back a second time and finally got an install order, but the install was to be several days after the promised date from the first (failed) call. Customer reps on this forum were not able to expedite the second install order, though I appreciated the attempt.
This background info is important for a couple reasons. First and foremost, I gave my credit card info over the phone to Verizon reps for both install attempts. I gave them a credit card I rarely use. Coincidentally(?), within a couple days, the card was being used for fraudulent purchases at Itunes and Walmart.com. Luckily, the card company was able to recognize the fraud early, and cut it off. Now, I know that is a serious accusation to make, but I stand by it. That card was tucked safely away for years, with no problems. Then, within a couple days of giving the number to two Verizon reps over the phone, it starts being used fraudulently. Not cool, obviously. I'll let the reader decide if I'm being paranoid.
Now, that's not where the fun ends. Since the install, my internet service has been absolutely horrible. The DSL connection to the Verizon Central Office has been beautifully solid, but my internet keeps dropping intermittently. (Let me sneak in a complaint that Verizon will only give me the 3mb tier at the new house, though it is only a block away from the old house that had the new 10mb tier available).
I put a trouble ticket in the second day after the install complaining about slow service and the dropouts. I must have dialed the magical support number, because I spoke to an American who immediately accepted my complaint and filed the ticket. I say that, because I got a diffent call center, when I call later.   While the speed issue improved, the dropouts did not, and I was going to have to call again. As a tech myself, I know how difficult it is to troubleshoot an intermittent problem.
So....two days ago, it went down hard, and would not come back up. Remember, the DSL connection is solid, it's the internet that is gone.
Since I have a dryloop with VOIP, and I don't get cell service at the house, I had to walk a block to a public phone to call in my trouble ticket. Unfortunately, I ended up getting the call center in the Philippines. I have no ill will toward hardworking folks in any country, but foreign call centers are so tightly beholden to the scripts, that is virtually impossible to reason with them, person to person. He insisted I go call him from my house, so he could trouble shoot the modem. I explained that I had done the common sense reboots, I had removed the router from the equation, and the DSL connection was solid; there was nothing I could do from my end. He refused to escalate my complaint, because I wouldn't (and couldn't from the pay phone), log in to the modem, to "check the settings".   I explained the my settings were fine, because everything was working, before the dropouts. Common sense dictated that the problem was not on my end. Even the copper pair was good, because the DSL connection was solid.
Anyway, he ended up promising to transfer me, but just kept me on hold, indefinitely, until I hung up.
So, I walked back to my house, borrowed the neighbor's cell phone (with a different carrier that has coverage in my house), and dialed back. His cell is a prepaid phone, that I ended up using an hour's worth of time on hold, and pushing through the worthless steps that proved what I already told them.
Finally, I was transferred to stateside support, where they transferred me to an actual technician. He quickly realized I knew what I was talking about, so quickly asked if he could work it from his end and called me back. Much can be said for sharing a culture with your tech rep. Things are more easily understood through nuance. I happily agreed to wait for a call, and had to hold my neighbor's cell hostage for a while longer.
He called back to state that while troubleshooting, he found that I was the victim of a router outage, and he was just learning that others were affected. He said techs should have it up and running in four hours. By now, this is almost the whole day, with no internet, a week after installation, in addition to the frequent intermittent outages. He apologized, but I was relieved that my complaint was validated, and seemed to be on the road to correction.
The connection did come up within a few hours, and everything seemed fine. Then, the next afternoon (yesterday), it went down hard again. DSL connection was still solid. I grabbed the neighbor's cell, and received an automated message stating my complaint was ongoing. I opted to speak to a Philippines rep, anyway. He told me (for the first time) that a tech was scheduled to see me the next day (which is now today, Saturday). It was an "all day" appointment, which meant I have to be here all day. I was dumbfounded. How can a bad router at Verizon's Central Office require a visit to my home? I hung up confused, but relieved my ticket was still open.
This morning, the internet is back, though I don't know for how long. I've been copying and pasting this complaint to wordpad as I go, so it's not lost, if my internet drops.
I have a very different IP than I've ever had before, so I suspect I won't see a tech at my door anytime soon. No doubt it was a router that HOPEFULLY has been replaced.
I am really spent. I have dim hopes this long winded story can do some good, because I know big companies can be way too clumsy to make positive changes quickly.
I hope my internet connection stays up. One more debacle, and I'll just have to switch to Comcast. I mean, how much does one customer have to put up with?
It's not supposed to be this difficult.

Thank you for the reply.
I realize Comcast is far from perfect, and I'm going for the lesser of evils, here.
The lesser evil is the one I can actually rely on.
I would not agree that I've been treated with respect. Oh, they're polite alright, (except for the one who put me on terminal hold). However, beneath the illusion of politeness, the geographically and culturally-removed call center people are simply whacking moles. I realize they are answering phones for hours, and are doing the best they can under the circumstances. That is why I do my best to not use them as a target of my frustration. At the same time, I want to convey how fed up I am with the system.
In the old days, you called in a problem, and you'd eventually get a tech to come out and talk to you, face to face. He would explain what actions were being taken, and the customer was reassured that ACTUAL work was being done to correct the problem. You'd at least get feedback over the phone that made you feel like real people are taking real action. I'm tired of the scripted "I'm sorry to hear that..."
I am half tempted to sully the copper pair connection at the terminal, to get a real tech at the door.
The feeing I get talking to the call center is a surreal sense of paralyzation. I'm trying to move my arm, but it won't budge. I start vocally telling the arm to move, and it replies "Expect a result within 48 hours."    Seriously, it's like I might as well be calling AT&T to report this problem about my Verizon DSL.    It is that effective!
My internet was down again, last night, from 4:30pm to 6:00 am, EST. (This is my window of opportunity to check this forum and research Comcast's offerings).
This is after repeated assurances that "everything has been fixed."
Calling in another trouble ticket gets me the "it will be addressed within 48 hours" line. Well, hey, I've been waiting a lot longer than that, already. The only concession I got for my frustration is a credit for one month of service. At least I have that.
The struggle for reliable internet continues...

Best Buy and Geek Squad Do it to me again! Arrrrgh!

I bought an iMac from Best Buy about 4 years ago, and the hard drive failed at 14 months. No problem, took it back to Best Buy, the Geek Squad told me for a couple hundred bucks could get this super eco friendly 2 TB drive put in for less than it would cost me for a Seegate 1 TB. Good drive I asked? Yep, great drive. Paid the man, got the iMac back, and every time I turned it on, the hard drive SCREAMED. Very loud. So loud I could not use it. Asked Geek Squad what to do. Did they offer to replace it. NOOOOO, all I had to do was search the internet forums, get a driver download aind it would be fixed. Common problem. Tried this fix off and on for months, no deal. By then the warranty expired, so no Geek Squad help there. And to rub salt in the wound, was told those eco drives were so horrible, no one sells them anymore.. Well, that made me feel MUCH better.
Fast forward to this week. I go into different BB, and relate the story to the store manager, while buying a cable on sale, and he tells me HIS Geek Squad will fix that problem for me, they will install a good Seegate drive, and the iMac would be better than new, after all, they are much better than those Geek Squad dolts up the road. So, bring my iMac in, tell them upgrade the hard drive to an S-Gate and max out the ram. Well, here's where it gets uglier.
"Here's the bill for the ram upgrade and we have to send this off for installing the new hard drive, cost you $34.95 for shipping." Hmmmm. Do we ship the hard drive up with it, I'll pay for that now. "No sir, we don't have the hard drive you want here, we are out, but the repair shop will call you and check with you before they install one." Hmmmmm. Good, but you do know I want to put an S-gate in there right, no more of these crappy hard drives like the last ones you guys installed. "No sir, trust us."
Got an email from the Geek Squad today, says call this 800-433-5778 number and we will discuss you repair costs. Call that number. For 20 minutes, the recording on that number took my informaiton and at the end said, "You will have to call another number for that repair, please call 800-433-5778. 7 times I tried calling that number, tried pushing buttons, asking for different options, nothing, routed back through the same stupid do loop. Finally, when the recording asked me for more info (on the 8th try), I just screamed at the recording. "Sorry, did not understand your response, let me connect you to a customer service rep."
Human on the line, she was very helpful, but could not tell me a thing about my repair except the part number and the cost. Dear, I do not want the part number, I want to know what hard drive is going into my computer, you guys (not you dear) screwed me the last time. "Sir, I am just a call center operator, I will have to connect you back with the store you shipped your computer from." Dear, they told me the repair center was going to call me, they had no clue what the repair center was going to offer me, except that they would pass on I wanted an S-gate. "Sorry sir, but that's all I can offer." Okay, put me through.
Geek Squad from the store on the line, "Sorry sir, the repair center called you on your work phone, and could not get you." That's not my work phone and I have not used that number in over 4 years, and was not the number I put on the contact sheet for the repair center to call me on this job. "Sorry sir."
Okay, this is simple, I just want confirmation that I am going to get the drive I want. "Sorry sir, the repair center may not carry the drives we carry in the store." What? "Sir, they use parts that we don't necessarily get in our stores, they may not even have S-gate drives.
Okay, let me get this straight, you charged me $34.95 for shipping to a center you know may not have the drive I specifically asked for, after tellling you you company SCREWED me the last time, but I am back here because you PROMISED you would put the drive I wanted in the computer, then you shipped it off to a center you know might not carry the drive I wanted, the center ignored the telephone number I put on the contact sheet to call me, redirected me into a contact number that does not work, forced me to waste an hour on the phone for something I should have been able to resolve in a 20 second phone call, and are now telling me I could forfeit the $34.95 in shipping if I do not accept WHATEVER drive the tech at the repair center offers me, which is why I swore off purchasing anything at Best Buy for 4 years?"
'Yes sir, but it is not our fault because everything we have done to your computer, from the beginnning, is in line WITH Best Buiy policies. Is there anything else we can do to help you today?"

Dear BonzaiB,
I am so sorry to hear that you have had issues with getting your computer fixed. I have had a computer in the past that had a bad hard drive too and it’s certainly no fun to get replaced. I didn’t have mine screaming at me though, I can’t imagine how annoying that would be.
We try to keep a big focus on the communication to our Geek Squad clients when they have devices out for service. The service center and our stores should be keeping you up to date with the status of your repair pretty regularly so that you don’t have to fuss with calling in yourself. I am glad that you were able to speak to a customer service rep but I apologize that it took so many tries to get to that point. By the sounds of it, had your desired phone number that you provided been input into the system, that call process could have been totally avoided. That’s not the kind of experience we want to provide for Geek Squad clients.
I was able to pull up your service order using your email address provided here on the forums and was able to see the notes that align with your post. I also reached out to the service center and was informed that you spoke with Darnell from the Desktop Repair Line about your computer today. Did he answer all of the concerns you had with the repair? I’m happy to hear that you will have a computer that won’t scream at you anymore.
I would still like to get more details from you via private message about your store experience so I can address the proper people with this feedback. To check your private messages, click on the envelope in the upper right-hand corner while you are logged into the forums.
Warmly,
JD|Social Media Specialist | Best Buy® Corporate
Private Message

Anybody else not a Verizon customer getting nowhere w/Verizon identity theft unit

I am not a Verizon Wireless customer. I was, but I changed over in 2011 because the coverage with another carrier was better than where we previously lived for 17 years. We are middle aged, fiscally very conservative and sound, and expected no problems whatsoever when my husband decided to retire in June and for us to move out of state, selling our real property and buying our dream home in the place we choose to retire. We had a regular monthly credit report company but last summer they stopped offering the low cost arrangement our credit card offered years ago. We lost a family member after a six month decline and had no reason to believe anything was wrong. My husband ordered up his report and score and was way up as we expected. I then ordered mine and I fell off my chair (literally). My score had dropped by one hundred points because someone opened a Verizon Wireless account last October in my name, ran up the account to more than a thousand dollars, and bailed. Supposedly, it was sent to collections but since the phone seems to have been ordered in New York and I haven't lived there since 1970 (as a kid), I knew it wasn't me. I went through all of the required steps, wrote my dispute out, sent proof of my police report, complained to the Federal Trade Commission, and spoke to a representative named Justin who confirmed that it was clear it was not my account (he could not legally give me more at that time but that should no longer apply). I get an e-mail that gives me a report number and tells me to sit tight, basically.
Crickets chirping.
A few days ago, I get an e-mail from the previously very helpful Justin that says something to the effect of "oh, that's just a collection account. All is good! Bye!!" Wait, what? I can't get the e-mail to let me reply so I wait for the new reports to come out, expecting that my fully documented case of identity theft will be resolved.
It is now a month and when I ordered my three reports and score for the new quarter, voila! MY SCORE ACTUALLY WENT DOWN MORE!!!!!!
I am on my 4th call today, and taking screenshots every five minutes I wait. After more than two hours of being lied to "your representative will be with you in a few brief moments), I am ready to go off the grid or start collecting names and contacts of those who are not customers of Verizon Wireless whose identity has been stolen because I believe we are not restricted from filing a class action suit because we have no contractual relationship with Verizon Wireless.
Okay...after more than 30 minutes on call 4, I was patched through to the Fraud Department to a representative named Greg. He patiently listened to my rant about how horrible their internal phone system is, he remained completely cool and calm, I calmed down, confirmed that I know he is not the problem nor can he effectuate any major changes, he took my number in case we were disconnected (which, surprisingly, we were not) and an hour later the fraudulent account has been closed out, my credit reports will be corrected, and I will receive information with which to pursue the harm the thief committed.
There has to be an easier way and I will remind these companies that ignoring or ******* off the victims didn't do the Roman C. Church any good either. It is unfair that there are those who seem to believe anything they can get away with is okay and that companies who employ people etc get ripped off, but as the collateral damage victim, I can't spread out my losses. I urge Verizon Wireless to make it a priority to service all identity theft victims, especially since some of the thefts come from Verizon Wireless employees. Otherwise, they are creeping ever closer to a huge, huge lawsuit.
Thank you Greg at Verizon Wireless Fraud Division.

I am sorry this happened to you. We found out today that the Galaxy phone my wife purchased for me and put 300.00 cash downpayment on was stolen by an employee. Of course calling does not do a thing. All they do is say sorry and hang up. I will find a way to get that money and then leave this company. It just stinks that they take the word of an employee (who by the way was not there two weeks later) and we spoke to the manager who said he would take care of it but did not. We are out 300.00 and screwed I guess. WE WILL BE LEAVING THIS COMPANY.
I know they don't care but it made me feel good to type in caps. I really do not care who is my carrier anymore, they cannot be as bad as this one,
Bill Moore

AT&T customers service reps. (Phone) and in the store not on the same page!

On 6/27/15, I called into the 1(800) number to order a new phone and change my plan to the "Next" plan. I went through whole process with the rep over the phone. I asked if I could pick up the phone from the AT&T store in my area. She told me I would have to go into the store and got through the process there. She stated, I would only have to pay the taxes (around $42) on the phone and pick what installment plan I wanted. Well I went into the store and spoke with a sales rep. picked the phone I wanted and proceeded with the process. First I was told I had to pay my bill which was not an issue $127 the rep double charged my card. In which a manager had to fix. Then I was told I had to pay $200 for downpayment to be on the Next plan. When questioned was told oh we do this for customers getting an additional line, t(the rep I spoke to that morning said paid the taxes for the phone) so I paid the $200. On 7/9/15 upon paying my bill I happened to look at the details of my account. I notice the charge of $201 on 6/27/15 but my bank account reflected the amount of $242. from AT&T. So I called customer service and spoke with a rep by the name of Robert. Robert explained the confusion then, stated I did not have to pay the $201 for the Next plan. I asked if I could have the $201 moved towards my bill, he stated yes it would not be an issue. When he tried to make the adjustment he was unable to and informed me that I would have go into the store. He also verified with his supervisor of the issue. He said he would have all the info needed documented on my account. Later that day I went on the AT&T site to remove the mobile TV app and was unable do. So I got on the chat live contacted a rep Arvin, who helped me with issue. Then I asked him the same question in reference the Next plan. He confirmed with a supervisor that indeed I did not have to pay downpayment, just the tax. He also put in notes on my account and said go into the store. I arrive to the store (Snellville, GA) and was approached by Pamela. I told her the issue and she proceed to tell me, that AT&T runs credit checks for additional lines. Which when I transferred to AT&T they ran a credit check. But for an additional line and switch to another plan. I told her what the other 4 reps which includes the original rep that I started the initial order on the morning of 6/27 told me. Pamela stated that they were wrong and did not know what they were talking about and they don't deal with customers as the store does. And she would look at my account and see. I told her I have the print out of the chat from Arvin. After she read the notes she proceeded to tell me I was wrong and the other reps were wrong and then she called the 800 number spoke with a customer service and the rep she spoke with told her "NO" they don't do that and I was correct in what I was saying about my the issue. Pamela told her, she was incorrect and that she need to go read the regulations and gave her reg to look up. During this time my mom was with me and she informed me a family friend was supervisor for AT&T Corporate office and to call her. In which we did and she stated the same of course Pamela said we wrong and was nice nasty in reference to it as in being a know it all that she just couldn't be wrong. My issue wasn't resolved and I felt like AT&T took my money and called myself and the 5 employees that worked there liars. For a company that has been on the news for overcharging their customers you would think that your company would have better customer service and all on the same page. And if the majority and a Supervisor were agreeing and saying that same thing. Pamela should have did the change on the account and not have a customer your company says it values to leave the store feeling the way I did. Meaning knowing that I was upset and that I was told the same thing by 5 employees of your company, Pamela should have tried to compensate me or made sure that I wouldn't have any thoughts of going to another phone company. I was made to feel like I was lied to. It's bad enough when you walk into the stores the reps are on you like vultures. And you feel overwhelmed and like you're at car lot. And the reps are wheeling and dealing for their commission. Now I'm concerned if I chose the right company???

I didn't even do the survey and the reps in the store said it had to be done over the phone I just never called back I had already taken time to drive to the store I wasn't about to waste more time dealing with an upgrade over the phone I just figured doing an upgrade over the phone would be the same as doing it in the store I don't understand what the difference is

-1.#J? It made me feel num...

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