1 month for installation !!!!

I have unfortunatley had to resort to ordering BT Infinity as Virgin Media are not available at my new house.
Having been through the process of placing the order, it is only after you confirm that you get told the news it will take 1 month to enable !!!
I also at the same time called Virgin Media to transfer my tv, phone and broadband to a family members, requiring an engineer at the house to cable it up, its booked in for Monday !!!
Looking at this forum and the feedback being received I am wondering if I have made a terrible mistake. Should I cancel within my 14 days? Hopefully someone from BT will reply and tell me this is all wrong and it will be setup next week?
Thanks
Andy

digitalfriction wrote:
You dont mean BT are overselling without caring if they can meet the demand?
Lol, they really are a terrible company for customer service and performance, they just take the money and dont care.
Its very unfortunate that whoever you choose in some areas, you will have to use BT at some point. Virgin really do make them look bad.
But as you have checked for e.g. talk talk you will see that all companies all do the selling first and foremost. Remember that your contract will be with BT Retail. OpenReach - although actually part of BT - are run as a totally separate unit that aren't allowed to give preference to any particular ISP  and will have to work through all the orders.

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