10.2.1 lack of update and poor service from BB

Uk Vodafone subscriber
2 days Bb bring out a software update
the uk website says you can update
but it wont work for vodafone customers
the support area of the website directs you to a users forum
I wonder sometimes why i stick with BB when if i had a iphone, theres a shop in most large towns you can call into for support.
a telephone no where they call you back
support from BB?
where is it?
Come Mr New CEO, its easier to look after an old cutomer than to find a new one

stirlings wrote:
it sasy my software 10.2.0.429
is the latest software
it seems that Vodafone is not supporting 10.2.1
see
http://crackberry.com/vodafone-uk-1021
Key word being "currently".
They will. Be patient or just load the leaked version. There is NO difference.
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Sony Xperia Z1 Water Resistivity false advertising and poor service from service center

I have bought Sony Xperia Z1 from eBay on 31 October 2013. I have been using this phone for nearly a year. The phone was good in performance but comes to water resistivity it will resist water for a few months but after few months even though the card slot and all flops are closed, the water gets in.I have faced this on 7th September when i was about to take a photo in pool, the water gets in and the phone was dead. And i took it to the service center ( Repair and Return Technology (I) Pvt Ltd) Egmore, chennai, on 9th September 2014. On 15th September i got a call that i have to pay nearly 20000 to rectify the phone. Then i called the service center and also sent mail to [email protected] and said that i was not satisfied with the reply. Then few days i again got mail like below
We understand your concern towards the service of your Sony XPERIA Z1.
We had received your Sony XPERIA Z1 at our Authorized Service Centre – M/S Repair and Return Technology, Egmore, vide Work Order No.W114090906449 with the nature of complaint “Cannot Power On”.
Upon physical inspection of the product by our engineers, the phone was found to be damaged due to external cause of liquid regression. As we mentioned in our Warranty Terms and Conditions, this service is not covered under Warranty. The Main Board needs to be replaced for satisfactory working of the product. The estimate for this service is Rs 12,488/- and Service charge is Rs.350/-.
This matter has been discussed with our management.
We regret that we are unable to comply with your request for free of cost service. We would once again request you to kindly approve the estimate so that we can proceed for service.
We solicit your kind understanding in this regard.
Thanking you and assuring you of our best services always.
Warm Regards,
Sony India Pvt. Ltd.
They just mention the flags turn red and so the water has got in. They were unable to explain how the water got in. I have seen several forums that many users facing this kind of issues even all the flaps are closed. I was completely stressed and depressed to hear this. I halfheartedly asked the service center to do the service on 1 October 2014. Today's date is 11 October 2014 but still now i haven't heard any update from SONY. When i asked SONY customer care or service center, they dont even know the status of the product, they saying that the phone has been given for service to next level, I have to wait for few days, But i have been waiting for 1 month. I was completely fed up with Sony Service as they are not even called me once regarding this. I have to call each and every time and not even get proper reply. Its very irritating.
If SONY is viewing this do necessary action or else you'll lose a premium customer and more customers in future.
Even though i got the phone how can i use this phone in water ? I completely lost trust in SONY and never buy any SONY product again. I'll go for Micromax next time.
Order No.W114090906449
Sony XPERIA Z1, Model No. C6902,
IMEI No.
I see many users here are suffering the same problem,
Beware of buying Xperia Water resistant products as it may not guarantee waterproof and they don't even give warranty if your phone got water.
Regards,
Narayanan
Solved!
Go to Solution.

I have had the same problem I have wrote to customer services and I keeping the same reply, that the phone has to be less than 1.5 meters, less than half an hour....... blah blah blah.
My phone failed in water and I had met all the conditions but they keep fobbing me off I have asked why they advertise the phone as waterproof when obviously its not. The last reply I got was well it might not be waterproof.
Absolute rubbish the phone and the customer service. and dont get me started on the smartwatch that failed in water as well it never worked I threw it in the bin.
Aviod sony products absolute junk I say.

The lack of details and customer service.

After less than one month of ownership, my Ideapad K1 power button broke. After talking to a customer service rep (K). She informed me it will have to be returned to Lenovo for repair, which will take about 7 to 10 business days from time of delivery. I asked to speak to a supervisor at which point she puts me on hold and then comes back on the line to tell me the supervisor stated the same thing. At no point did I ask her to confirm this with the supervisor. I asked again to speak to her supervisor, to which she puts me on hold again. The supervisor (R) comes on the line to tell me that the Ideapad K1 will have to be returned for repair. He then transfers me back to K to finalize the return, to which she now informs me I will have to pay for shipping. This is very poor customer service in my view. I will never buy another Lenovo product as long as I live and would advise every one I meet not to buy one either. I was looking at their high end laptops for my corporate deployment, its a shame. Maybe I will be going with DELL as they will send a Tech to my house to perform repairs. I do hope that all customer calls are recorded as I believe someone needs to listen to the lack of professionalism and customer service that both K and R display.
Note from Moderator: Employee name/e-mail/phone removed to protect their privacy per the forum rules.

Hi i had the excact same thing i got the k1 for christmas and now its january and the power button doesnt work ..i never dropped it always put it in its case and there is not a dam scratch on the thing least they could do is pay for shipping there defective product back to them so it can be fixed

Can not Update icloud for win7 Sheep error during transformation. check that the indicated transmitter propagating path is valid. tryet in appel updater and tryet downloading from apple but the same

Can not Update icloud for win7 Gets
Sheep error during transformation. check that the indicated transmitter propagating path is valid.
tryet in appel updater and tryet downloading from apple but the same

Hi,
Found a note explaining the significance of these errors.
It says:
"NZE-28862: SSL connection failed
Cause: This error occurred because the peer closed the connection.
Action: Enable Oracle Net tracing on both sides and examine the trace output. Contact Oracle Customer support with the trace output."
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I have macbook pro 13 late 2011. efi 2.7 not see on software update and if download from site say in not compatible. why? in not compatible. why?

i have macbook pro 13 late 2011. efi 2.7 not see on software update and if download from site say in not compatible. why?

Because your MBP does not require it.

Had a problem with newest update and the advice from turingtest2 resolved my problem just to say thanks! Had never used this route before so was less painful than thought it would be again thanks.

Had a problem with newest update and the advice from turingtest2 resolved my problem just to say thanks! Had never used this route before so was less painful than thought it would be again thanks.

how can i find out what the fix is that works..please

Hi guy!...i cannot update and install app from app store after upgred to iOS 6.1...any idea how to fix this..tq!..

please help me to fix this problem on my iphone 5....cannot update and install app from app store after upgrade to iOS 6.1...

9w6sun wrote:
..cannot update and install app from app store after upgrade to iOS 6.1...
what happens when you try...?
Any error messages or Alerts.

Exception when connecting to Reporting and Analysis services from Java API

Hello,
I'm trying to connect to Hyperion Reporting and Analysis services from Java API using [Developer's guide|http://www.bidw.in/docs/hs_developer.pdf] .
I get this error:
com.sqribe.rm.ReportMartException: com/hyperion/css/CSSException
     at com.sqribe.rm.SessionImpl.convertError(Unknown Source)
     at com.sqribe.rm.AASessionImpl.open(Unknown Source)
     at com.sqribe.rm.AASessionImpl.internalInit(Unknown Source)
     at com.sqribe.rm.AASessionImpl.<init>(Unknown Source)
     at com.sqribe.rm.SessionFactory.getInstance(Unknown Source)
     ...My code:
String user = "user";
String pwd = "password";
String host = "my.hyperion.server";
int port = 6800;
try {
     Session theSession = SessionFactory.getInstance(user, pwd, host, port);
     Repository theRepository = theSession.getRepository();
} catch (UserValidationException e) {
     e.printStackTrace();
} catch (UnknownReportMartException e) {
     e.printStackTrace();
} catch (ReportMartException e) {
     e.printStackTrace();
}I have tried to look at my services running, and it all looks OK. I've checked user/passowrd/port for GSM. What can be wrong?
I also tried to run samples from \BIPlus\SDK\samples\java, e.g. Login.java:
#> java Login user password my.hyperion.server 6800with this effect
com.sqribe.rm.ReportMartException: SystemExceptionError
        at com.sqribe.rm.SessionImpl.convertError(Unknown Source)
        at com.sqribe.rm.AASessionImpl.open(Unknown Source)
        at com.sqribe.rm.AASessionImpl.internalInit(Unknown Source)
        at com.sqribe.rm.AASessionImpl.<init>(Unknown Source)
        at com.sqribe.rm.SessionFactory.getInstance(Unknown Source)
        at Login.<init>(Login.java:36)
        at Login.main(Login.java:69)I'm sure that I'm connecting to the server because when put wrong passowrd or user as input to Login class I get this:
com.sqribe.rm.ReportMartException: AUTHEN_CSSLoginFailed
        at com.sqribe.rm.SessionImpl.convertError(Unknown Source)
        at com.sqribe.rm.AASessionImpl.open(Unknown Source)
        at com.sqribe.rm.AASessionImpl.internalInit(Unknown Source)
        at com.sqribe.rm.AASessionImpl.<init>(Unknown Source)
        at com.sqribe.rm.SessionFactory.getInstance(Unknown Source)
        at Login.<init>(Login.java:36)
        at Login.main(Login.java:69)so it is there but something is wrong later. Any idea what?
Please help.
regards,
Pawel
Edited by: Paoro on 2010-09-27 02:02

HI,
I am getting the same error while running the Login file, Did any one resolve this issue?
Please share the solution.
Thanks.

Lack of Commitment and Poor Customer Service

My daughter made international calls on her cell phone. She met this person online and did not realize the person was located outside of the United States. It is a very odd situation in that the number she was dailing was an 868 area code and did not require any additional numbers. Due to the number having the same format as a US based number there was no way for me to know the usage charges that were being added to my account. Over the 2 months, she has incurred approximately $7500 in international charges.
I called Verizon on May 27th and notified them of the situation. I spoke with a great customer service rep. She tried her hardest to work with me. She applied a courtesy credit of $299 to the bill and indicated that she would retroactively add an international plan to my account.
Unfortunately, this is where the good customer service ended. When I checked my most recent bill the international plan was not added to the account. This was the first broken commitment. They indicated it was due to have a past due balance of greater than $25. Obviously based on the circumstances it would be impossible for me to pay the bill down to $25 in one payment.
On June 2, I was told that my call would be escalated to management and I would receive a call back in 24 - 48 hours. Today June 4, after 48 hours expired. I called Verizon as I did not receive a call back from the manager. The lack of the call back with the second broken commitment.
The customer service rep I spoke to today provided the worse service I have received so far. She made a couple of inappropriate comments. The first was:
1. I need to tell me daughter to stop making international calls. I am a responsible parent and I have disciplined my child. Verizon is a cell phone provider. Its not their place to give parenting advice. An appropriate customer service response is, "Let me see if there is anything we can do prevent this from occuring again"
2. Then agent told me the manager was not going to drop everything to respond to my call. I did not request the manager to do this. I waited the 48 hours that I was orginally given. An appropriate customer service response is"I apologize we did not meet our original times, let me see what I can do to get a manager to respond to you".
At this point, I am obligated to pay over $7,000 in cell phone charges which I will do as I am a person of my word. At this level of payment, I should be treated as a premium customer and I expect much better customer service from Verizon.

International Long Distance and Messaging by Country - Verizon Wireless
International Long Distance Value Plan for Trinidad & Tobago:
Voice Rate: Landline $0.05/min Mobile $0.05/min
Monthly Access Charge $5.00
*You can automatically add these services to your account if you have a 30 day payment history and your account is in good standing. If you have been a customer for less than 90 days, please call Customer Service at 1.800.922.0204.
(AT&T offers a better plan - $0.01/min to Trinidad & Tobago, $5.00 monthly access)

BT Infinity issues and poor service

I reported an issue with the Infinity team that I can not access the internet several times a day and the only solution is to switch off the hub for several minutes and then switch it back on.
After several calls to the helpdesk and not being provided with any information as to the 'fixes' which have been applied I was in a call yesterday for 15 minutes waiting for my call to be escalated as I requested. The call was cut off! I actually got a call back and an apology! I said that I had spent too long on the phone 'waiting' for someone to explain what had been done to date to attempt to resolve my issue but no answers were provided. I was informed that the case had been closed! I questioned why and was informed that someone had spoken to my wife and closed the case. This is incorrect as nobody has spoken to my wife and she would not state the issue had been resolved has it clearly has not!
I was promised yesterday that a supervisor would phone me back to discuss the case as I am not happy at all. This poor service is costing me money as I am not capable of working without the broadband connection!
I would like someone to take ownership of my issue and provide me with the service I expect from paying for this premium service!
I've just looked at the closed case which I was informed had been re-opened I can see no update and that it is still closed!
Please open it now and provide an update as promised on several occasions.
VOL011-49442052268
Regards
A very unhappy customer.

JasonT wrote:
I reported an issue with the Infinity team that I can not access the internet several times a day and the only solution is to switch off the hub for several minutes and then switch it back on.
After several calls to the helpdesk and not being provided with any information as to the 'fixes' which have been applied I was in a call yesterday for 15 minutes waiting for my call to be escalated as I requested. The call was cut off! I actually got a call back and an apology! I said that I had spent too long on the phone 'waiting' for someone to explain what had been done to date to attempt to resolve my issue but no answers were provided. I was informed that the case had been closed! I questioned why and was informed that someone had spoken to my wife and closed the case. This is incorrect as nobody has spoken to my wife and she would not state the issue had been resolved has it clearly has not!
I was promised yesterday that a supervisor would phone me back to discuss the case as I am not happy at all. This poor service is costing me money as I am not capable of working without the broadband connection!
I would like someone to take ownership of my issue and provide me with the service I expect from paying for this premium service!
I've just looked at the closed case which I was informed had been re-opened I can see no update and that it is still closed!
Please open it now and provide an update as promised on several occasions.
VOL011-*********
Regards
A very unhappy customer.
Hi there,
Firstly, I would advise you to edit out your VOL number from your post for security reasons.
Also, if you follow this link, it will allow you to fill out a "Contact us" form for the mods. Please remember to include all your account details in this and the mods should pick it up and contact you back.
I hope this info helps.

Poor Service From BT - Installation [or Lack of It...

Order placed on:
Tue 03 Sep 2013 for Unlimited BT Infinity 2
Appointment for 12 September 2013 between 0800 and 1300 made
6 September 2013 email You've got equipment on the way
When: 10 September Time Between 7am and 6pm
Monday 9 September 2013 at 7:18 email BT Here Get ready: our engineer’s here soon. Appointment for 12 September 2013 between 0800 and 1300 confirmed
Text at 10:17 BT here. A reminder for you. Your broadband engineer will visit on 12 September 2013, arriving 8am to 1pm etc.
Text at 10:50 BT here. A reminder for you. Your broadband engineer will visit on 12 September 2013, arriving 8am to 1pm etc.
Wednesday 11 September 2013 at 4:14 email BT Here Get ready: our engineer’s here soon. Appointment for 12 September 2013 between 0800 and 1300 confirmed
Text at 11:09 BT here. A reminder for you. Your broadband engineer will visit on 12 September 2013, arriving 8am to 1pm etc.
Text at 12:22 BT here. A reminder for you. Your broadband engineer will visit on 12 September 2013, arriving 8am to 1pm etc.
Thursday 12 September 2013 No engineer arrived between 8am and 1pm. No call received to explain. In mid afternoon I contacted 0800 800 150 and discovered that the engineer had no record of my appointment. This was explained away as a technical fault with the computer. A right old load of **bleep** and bull in my view. I was told that someone would ring me within 24 hours. Over 24 hours later I’m still waiting for the call.
Poor service.

Hi Davidwalkerbatley
Sorry for the experience you have had so far.
Please fill out the contact us form in my profile you will find it in the section 'About Me'
Thanks
Stuart
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

I try to update and backup data from iphone to iMac but keep fail

Hi, I have problem with updating and backup my iphone to imac. If you can help me about my problem that will be great.

Hello jennywijaya,
I would be concerned too if I was not able to backup my iPhone. I recommend the following article for troubleshooting backup issues with iTunes:
iOS: Troubleshooting backup issues in iTunes
http://support.apple.com/kb/TS2529
If you are still unable to update after creating the backup, I recommend the following article:
iOS: Unable to update or restore
http://support.apple.com/kb/HT1808
Thank you for using Apple Support Communities.
Best,
Sheila M.

Audio buzz and video cut-out caused by volume shadow service errors during updates and other services that create shadow copies

I have this issue and see throughout the Internet that my problem is shared by large numbers of other Windows 7 users, and a few Windows 8 users.
I also see that Microsoft has not addressed the issue.
I've been troubleshooting the problem for 13 months and across 3 separate hard drives on 2 separate computers, with the help of tech escalation from both Carbonite and Dell (whom I wanted to eliminate as causes, and who have been kind enough to assist even
after being eliminated as causes because they evidently care about customer service).
Over 13 months we have run system diagnostics, reinstalls and repairs to no avail. We have been able to reproduce the event in the absence of every attached device, every installed program, every subscribed service, and every hardware type and configuration.
We have visited chat rooms showing that this is a widespread problem (e.g., http://superuser.com/questions/630033/audio-video-glitch-when-shadow-copy-service-starts), and that even professional server administrators simply consign themselves to VSS being "the
bane of backup software" (http://community.spiceworks.com/topic/229743-problem-with-vss-writer-system-writer-timed-out).
Yet regardless of the computer or the configuration, the problem persists. It causes characteristic and alarming disk write error and memory spikes on the Resource Monitor that can be traced to huge numbers on the System 4 and VSSVC.exe processes, occurring
every time the Volume Shadow Copy Service and Application Experience create a restore point during an automatic update of Adobe, antivirus, etc.; and one can even provoke an event simply by manually creating a restore point, which has the bonus of triggering
an 8220 notice that the Volume Shadow Service has run out of time while deleting files. And the only advice I've seen from MS is that this is a "normal condition."
It is not normal to be unable to enjoy audio and video. And it is certainly not normal for one's PC to continually degrade with every update until it becomes unable to update and must be replaced.
I am on my 3rd computer with this problem (different type and configuration each time), and Dell has offered me an upgrade to Windows 8 in the hopes that the problem will not recur there. But I see from Microsoft's tech chat that Windows 8 users are reporting
the problem as well (http://answers.microsoft.com/en-us/windows/forum/windows_8-pictures/after-upgrading-to-windows-8-pro-there-is-an/813432c2-14f1-463f-bba3-ad322ceb6e00).
Please, please post a real answer to this problem. Thank you.

Hi,
Above all I understand the frustration as a same issue persists for a very long time.
At first I'm thinking if it is directly related to the application CrashPlan some customers mentioned in one of the threads you provided. However I then noticed that you said it could be also reproduced by creating a System Restore point.
Currently I cannot find a Windows 7 system so I used a Windows 8.1 laptop (also Dell) for testing.
I tried to play an online video and also a local video with creating a restore point in the middle. However I failed to reproduce the same behavior.
The following screenshot was captured in second test (play a local video):
I cannot confirm if it is because we have a large physical memory (8GB), or Windows 8.1 resolved this issue. From the screenshot, memory is not spiked (actually it is almost not changed).
So in current situation you can test to enlarge the size of physical memory (and virtual memory) for test if available. And as Dell provided a Windows 8 system, you can try it before and after installing Windows 8.1.
As a support engineer I also hope to help fix the issue or at least find out the cause. Later I will try to find a Windows 7 system for testing as well.
In addition, please understand that as the issue occurs mostly in Windows 7, though it seems related to VSS, it is still a Windows client system issue. So you can post the question to Windows 7 forum for further information. Here is the link:
http://social.technet.microsoft.com/Forums/en-US/category/w7itpro/
Please remember to mark the replies as answers if they help and un-mark them if they provide no help. If you have feedback for TechNet Support, contact [email protected]

Mis-selling of services, ofcom and poor service..

Just three of the many negative points I will be advertising about BT on any forum I possibly can.
A week of complaining and getting hung up on by "managers", along with lies and contradictory information from almost any person I have the dissatisfaction of talking to.
I shouldn't be surprised. BT were the same with my dads account and it seems the same with so many others on here.
Just today I have had Nina drop my call, then Moulisha passing me through to his manager who hung up on me as he didn't want to discuss my issues. Now I'm onto Niraj who is having "system issues" and so can't help.
At least your infinity package you sold me is as good as those 7 other individuals told me it would be... Oh yeah I forgot, after 2 days off work waiting for an engineer, your rather angry and rude back office staff call to tell me you don't actually do it in my area!
At least she kept interrupting and talking over me to stop me complaining on that occasion.. Like a true professional, even when I left my phone on my desk I could still hear her shouting at me like it was my fault you lied to me to get me to sign up.
That's ok though cos you will have my internet working by the end of this week like you promised me every time I have called.. What's that Nina??? Next Wednesday? You can't do anything as I have a open order for infinity??? The same infinity you cancelled without telling me on the 25th of November as you don't provide it in my area??? Oh well, at least you always have the option of hanging up on me!
At least you didn't charge me for sending out the router for infinity that I can't get in my area. Oh you have charged me!?? Oh good.
But that's ok as you do care at least as your going to get your magic department to call me back tomorrow (Tuesday), or tomorrow (Wednesday), or tomorrow (Thursday)??? No, tomorrow still hasn't turned up yet. Must mean a different thing in that part of the world (The North West of England if anyone was interested).
Thumbs up guys.

Welcome to this forum.
This is a customer to customer forum only, where forum members, who are only BT customers, can help each other with BT Retail products and services.
Anything you post here does not go to BT. Although the forum is moderated by BT, not all posts are read.
This is a public forum which can be viewed worldwide, so please do not post any personal information, especially phone numbers, fault numbers, address information or email addresses, as this could be used to impersonate you.
If you have posted such information, then please edit your post, and delete it.
Thanks
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Deleted a photo from iphone 2 months back. want to restore it from back up but i cloud backs up every day.when restoring showing me only recent yesterday's update and 2 more from 20 dec and 19 dec. how will i restore october 12 backup?

I deleted a photo from iphone 5 in october. however, all files were backed up to icloud. now i want to restore my phone to an earlier date in october, but it only showed me back up made yesterday and 2 more back ups which were made 20th dec abd 19th dec. my phone backs up automatically. want to know how will i restore my phone to an earlier time back in october?

Connect your iPhone to Computer. On iTunes left Pane, under "Devices" right mouse click iPhone and select "Restore from Backup..." then select one of the three backup (Date and Time)

10.2.1 lack of update and poor service from BB

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