14 years as a loyal Verizon customer.............

14 years as a loyal Verizon customer. If it takes me an extra 10 days to pay $500 and some change, it would be alright! Nope......so let see...14 years x how much I have paid 7 lines..15x7=100 or so on a reconnect fee hmmmm...wow! Get a grip on who your loyal customers are and take care of them. Half off a bill, data back, etc....you think we don't see it? Your showing how bad you treat loyal customers, give me a reason why I should not feel underappreciated? Why shouldn't I look to switch, does loyalty matter?

No such thing as being a loyal customer. You ave chosen to use their services for 14 years but it is not out of loyalty. You are loyal to your spouse or a friend not a company.
Anyway, unlimited data went away in 2011 and EVERYONE has known that by upgrading using any means other than paying full price for a phone terminates unlimited data. This is noting new.

Similar Messages

Verizon Customer Service? How can I get this resolved?

I sent this note this morning for help and posted on Facebook. I have tried customer service, any other way to get someone's attention to help me get this resolved.
I am hoping you could help me out. I have been a loyal Verizon customer for over 10 years and have not been late on my bill (it is set up as automatic deduct). I have my account set-up to receive text messages regarding my minutes usage to ensure I do not go over. For two months May-June, June-July) I did receive any text messages letting me know that I was over my minutes or that I was even at 50%, 75% or 100% usage. This was validated by customer service that I did not receive the messages. As result I was over my minutes which translated to a large bill (that I cannot afford to pay). If I would have known that I was over or getting close I would have increased my plan. Up to this point I NEVER had a problem with the text messaging so I didn't know that there was an issue. I have called customer service countless times to help me and they keep telling me that the text messaging service is a "courtsey" but when I looked online and "my" verizon NO WHERE does it say this. It states that this a way to manage your account. I have been told on three occasions that I will receive a call back from a supervisor and that did not occur. I was told a ticket would be open for IT to look into why I did not receive the messages, that never happened. I was also told this would be escalated to the disputes correspondence team but that never happened either. I deserve a full-credit of all the overage charges as if the service that I had set up worked these would not have occurred. I would take full accountability if this was my fault but it wasn't. Can you please help me by contacting me and crediting the full charges of the overage minutes. Thank you, Jill
>>Personal information removed<<
Message was edited by: Verizon Moderator

Hello and happy Sunday jwaite,
Managing your account is SUPER critical in today's wireless world. After all, we all want the best value for our money. It will be my pleasure to assist with your concern. Let's start with what calling plan do you currently have? Also, how many total minutes/overages were accrued from the calling plan? Did you change to a higher plan after the overages occurred? As you share the requested info then we can customize a solution for you. I'm looking forward to your reply.
Thank you...
ArnettH_VZW
Follow us on Twitter @VZWSupport

Why should I remain a Verizon customer?

I do not understand, I once had 4 lines, I am now down to having 1. The reason PRICE!!!! Verizon is aware they are expensive, that is why they offer certain loyalty plans. I called to switch plans was offered a loyalty plan, my bill went from 153.00 for 2 lines, to 184.00 for my single line. Is that why I should remain a customer? To get charged more for less. So I stopped paying my bill so I could think about what to do, of course my account was suspended for non payment. Now, I owe 343 dollars, I call up to get the right plan, and tell them I cannot afford to pay the 343 all at once. But my point is, I am a loyal customer of 5 years and searching for a reason to remain with the company, what do they offer me, pay half now, and pay half within 14 days with a postdated check. Now if I felt that it was my fault, and I was responsible to pay this amount, don't you think I would have paid it to begin with? So rather then work with somebody and owning the mistake and saying hey we will help you and want you to remain a loyal verizon customer, the response I got was, I am sorry we are losing you as a customer. I am not saying other company's are better for others, in my case I am always home, use wifi for my date, and really make no phone calls, I live in a major city, and any provider will work for me. I guess that is my rant, and I seriously hope that somebody at verizon reads this and gets ashamed at their customer service for not wanting to keep their customers,

If you don't like the price, then find another service provider, it's really that simple. You talked to customer service and agreed to a plan, decided you didn't like the price and took a while to think about it, in the meantime defaulting on the current amount you owe. A responsible thing to do in your case should have been pay the amount you owed, talked to customer service asking if there was a different type of plan you could have taken which would have been less expensive that you may qualify for, or if like you say, it was a mistake where you were put on the wrong plan, taken that up with customer service immediately.
Waiting a couple months makes you only look guilty, you defaulted on your cell phone bill because you didn't like it, and apparently not because you couldn't afford it. If you had an employer who didn't pay you because he thought your rate or salary was too high, and simply took a couple months to think about it, after you had already provided a service, what would your thoughts be then?
In your case, you're very fortunate, you are in a good location and can shop around, maybe check out a local prepaid carrier if pricing is important, you do not have to use Verizon, you can change anytime you want, if you have a contract, pay the penalty and go elsewhere or go with Tmobile and they will pay the penalty for you.
My car insurance premiums recently went up, I didn't think about it for a couple months and not pay, I paid it, and shopped for another insurance provider, found one that saved me over $60 a month, purchased the policy and cancelled the old one.

Frustration....Switching After Years Being a Verizon Customer

I have been a loyal Verizon wireless customer for years and for the past 2 have paid $250 to $300 dollars a month for their services. However, after the past couple of days I have decided to switch carriers. I use my phone for work and my wife is pregnant(due in January) which means i need a reliable phone. After the past few software updates my phone has been performing quite poorly. I miss 5 to 10 calls a day because it will freeze up when ringing, making it to where i cannot answer. I went through everything with tech support but never found a solution. Their suggestion was to use the insurance i have on the phone to get a replacement. The deductible for this is like $50. My upgrade eligibility date is 2/3/14, roughly 6 1/2 weeks, so i figured since i have been a loyal customer for so long they might cut me some slack and allow me to upgrade early. After being told that i couldn't upgrade normally they told me i could upgrade to a Edge plan. They said all i had to do was go to a Verizon Wireless store and they would let me upgrade. The closest one is 1/2 hour one way. I went there and they told me that i was not eligible for any upgrade. I then called customer service to what the issue was and they said the financial department was making it to were i could not upgrade. My account is current with no issues so they representative contacted the financial department to discuss the situation. I don't quite understand all of it but whatever they mistakenly did to my account cannot be reversed. After spending several hours today on the phone with Verizon with no resolution but to just wait and see if it solves itself i am thoroughly exhausted with all of it. This whole situation lets me know how unimportant i am to this company. I am now switching an will try to deter friends and family from joining Verizon in the future.

1) You should make your insurance claim, that way you can have a back up device when you CAN upgrade. $50 is not bad, sounds like you have a basic device, smartphone deductibles are much higher ranging from $99-$199 depending on the kind of smartphone and how big the gigs are on the device.
2) You signed a 2 year contract to get the subsidized price for the phone you have now.
3) You are NOT entitled to an early upgrade due to the fact that you signed that 2 year agreement.
4) Understandable that your wife is pregnant and you need a phone, but your best bet would be to file that insurance claim, instead of thinking you can get an early upgrade.

Have been a Verizon customer since I got my first cell phone in my 30's - I am 50 now! A year ago, I stupidly opted to get a new phone on the EDGE program because I was trying my first Samsung device and was not sure I would like it having been an IPhone

have been a Verizon customer since I got my first cell phone in my 30's - I am 50 now! A year ago, I stupidly opted to get a new phone on the EDGE program because I was trying my first Samsung device and was not sure I would like it having been an IPhone user for years.I was right! Or so I thought.... The Note 3 has been horrible. I am on my second phone(replaced it under warranty) and it still freezes, shuts off on its own, and will not come back on for long periods of time. Having had enough, I decided to EDGE Up to another device. On March 16th I tried to edge up my device online but was unable to. I immediately called to figure out what the problem was. Back in October I had a mix up in my billing where I had set up a payment. It was not done properly by customer service and as a result my line was cut off. I called the EXACT day it went off, filed a complaint about the lack of follow through for my arranged payment, and thought I had it straightened out as the payment was made that same day. That incident, although it was a Verizon error, caused my Edge Contract to be "hotlined". I spent an hour on the phone on March 16th clearing the whole mess up. When the conversation ended, the Verizon representative admitted it was a Verizon error, documented everything, and then told me she was filing a release for the hotline hold that would take a couple of days. Her name was Linda and I stupidly trusted what she said.
The days passed as I prepared to have a major foot surgery and to get my classroom straight before I would be out recovering for 3 weeks. All the time, my Samsung continued to glitch out like it has since I got it! While sitting on the couch recovering, I decided to deal with the phone issue again and EDGE UP. I figured 10 days latter, Linda would have taken care of the issue. Unfortunately, I faced the same problem and was told it was not eligible to edge up at this time. BACK on the phone again, 2 supervisors, 3 customer service reps. ( JOE from New York being the rudest customer service rep. I have EVER worked with) and 4 frustrating HOURS latter, Jason, the equally rude supervisor from Rochester, New York, informed me that Linda gave me BAD information, there was NOTHING he could do, and I am NOT eligible until April 14th!!!!! The WORST experience I have EVER had with a company. They were completely inept, rude, and not concerned about my time, my frustration, or the problems I was facing with their product in the LEAST. I have 4 LINES on Verizon that I am going to talk to Sprint about buying out. It was a horrible experience, and I can NOT believe I have no recourse or anyone to talk to....

Edge has very clear restrictions, one being that you must have 6 months of clean payment history which you don't. Either wait until April 14, or good luck at Sprint.
I am unsure how it can be determined the payment mix up was the fault of CS, but regardless, the mix up was done. There can be any number of reasons why a payment could be missed without any fault on your part, however you are still the responsible party for the account and must live with the repercussions.

We have been loyal Verizon customers for about six years and need someone to investigate the amount of stress we have been put through by them in the last two or three weeks!HELP!Who do we go to?

We have been loyal Verizon customers for about six years and need someone to investigate the amount of stress we have been put through by them in the last two or three weeks!HELP!Who do we go to?

What problem are you having with your service or device? (Removed)
Message edited as required by the Verizon Wireless Terms of Service
Message was edited by: Admin Moderator

Why would you charge me $40 for a supposedly free upgrade?Have been a faithful verizon customer for years went in for myfree upgrade and paid for a iphone and protectve cover now I have to pay a fee for a free service? I will start switching my devices to

Why would you charge me$40 for a free upgrade? I chose a iPhone and paid you the difference plus protective cover, now you want to charge me a fee for activating a number I have had for years!!! I have been a faithful Verizon customer for years but I will switch companies when my contracts are up or I can get a buy out from another company, your free upgrade is not free and is a false advertisement as far as I'm concerned

However you had already stated you did not choose a "free upgrade", but paid the difference for an iPhone. So much for your "free upgrade". Additionally, I was not aware Verizon was in the business of giving away "free service"(s)?????? Purchasing a "free" or "reduced price" phone IS NOT a free service. You sign a contract in exchange for receiving that benefit. There is an upgrade fee along with that service you are contracted to complete or you will be charged an early termination fee(ETF), so this IS NOT a free service.
Yes, you have a choice to go with another provider which ALSO charges an upgrade fee OR charges you full retail value for your phone. So much for a "free upgrade" there.
AT&T = upgrade fee
Sprint = upgrade fee
T-Mobile = no upgrade fee but must pay full retail cost for the phone
For what it is worth, you would not have had to pay an upgrade fee had you simply paid full retail cost for your phone OR purchased it with Edge at full retail cost. Depending on your calling plan and data allowance, you may have even ended up paying less for your phone had you done so. That is why a little research before you make a purchase can go a long way.
I know it is cheaper for me to pay full retail for a phone than to purchase a discounted device in exchange for signing a contract.
Good luck with the new provider.

Over the last several weeks I have had TERRIBLE service. Dropping calls, can't make calls, etc. Been a verizon customer 10+ years. I've never had such shotty service. WHATS UP!?!?!

Over the last several weeks I have had TERRIBLE service. Dropping calls, can't make calls, etc. Been a verizon customer 10+ years. I've never had such shotty service. WHATS UP!?!?!

wutwut123 wrote:
We live in a rural area and are still not offered anything better, so we have used dial up internet for several years. Quality has always been just fine, getting connections of 28.8-40k or higher, which is perfectly normal for dial up. However lately we have seen a rapid decline in the quality and speed of connections. While still useable, it has been annoying. This last month however I can only rarely connect at a speed higher than 9.6kbps. Sometimes it is even lower at 7.2k or even 4.8k. I know verizon is only obligated to provide high enough speeds for phone calls, but these low speeds are simply unacceptable for dial up internet use. Many programs wont even connect at all at speeds lower than 14.4k. Atm my dial up account that i'm paying monthly for is basically not useable at all.
How can I actually get verizon to do something about this. I don't want to be given the runaround by someone over the phone telling me they don't have to give use any higher speed connections. This is a complaint about suddenly dropping use to such terrible service compared to what we used to have for several years. Shouldn't this be addressed so that I can actually use my dial up account without so many problems?
I feel like our line has somehow been limited to only connect at these low speeds. Is something like that possible? How can we get verizon to stop doing that and actually connect our calls at decent speeds? I just want a return to the good service we used to receive if they aren't going to bring dsl/fios out here.
Did you try calling oyur ISP to see if it's something on their end? I know when I was on dial up years ago I had to change to a different number once in my area as something was wrong with the one I had always used to dial into AOL, maybe that's it. Mary

I USE TO BRAG THAT I WAS A VERIZON CUSTOMER...

48 hours passed by with no call from a Verizon manager AGAIN. I am REALLY REALLY upset that no one wants to even talk to me about my issue. This is the WORST customer service I have ever experienced. I am really unhappy with Verizon . They have made a bad situation horrible by lying to me about getting a call from a manager. This is the point where no I am looking at other cell phone companies and thinking they look pretty attractive. I really honestly hate the way I have been treated and if this issue isn't resolved I will be spreading the news to EVERYONE I know and leaving Verizon forever. Luckily most of my family already has AT&T. I used to brag that I had Verizon and loved the service I received. That is no longer the case. I really want someone to make this issue right. I have been a loyal customer since 2006. I am being treated like a burden and not a customer.
On Verizon's website I found the Code of Conduct. In the code of conduct it stats the following: "Integrity is at the heart of everything we do. We are honest, ethical and upfront because trust is at the foundation of our relationships with our customers, our communities, our stakeholders and each other." It also states this: "Great companies are judged by what they do, not by what they say" So far I have seen the exact opposite!
This is a long story but I will try my best to explain it simply. My issue with Verizon began when they decided to do away with their unlimited plans. I understand the reasoning behind it, but what really frustrates me is that I was told I would be grandfathered in. As long as I didn't change my plan I would be able to keep the unlimited data. I was pretty good about not doing that until recently. I cannot believe that they make you pay the FULL UPGRADE PRICE for the phone or lose your unlimited data. It is not ok!
Last year I was in need of a new phone. I decided I wanted an iPhone but I did not have an upgrade available at that time. My girlfriend decided to be a sweetheart and let me use her upgrade. So she upgraded her phone and then we moved it over to my line. Then when it came time to upgrade her phone we had agreed that she would use mine. In order to do so we learned that we would have to pay the full price of the phone to keep my unlimited data or we could get a 2GB plan for the same price as my old unlimited plan. How could this be so if I was grandfathered in? I called Verizon customer support and talked them them about it and there was nothing they could do. Then one representative suggested that I could add a new line on for $10 extra per month and use that upgrade for my girlfriend and still keep my unlimited data. I was pretty specific about asking him if there were any other fees or taxes and I was under the impression that there would not be since we were to put a dummy phone on that line and not use it. So i did the math and decided that $10 extra a month for 2 years was cheaper than paying the full price for a brand new iPhone.
When I received bills after that I noticed they were MUCH higher than my original plan which was usually around $93.50 a month after taxes and fees. They ended up averaging $136 each month after the switch. I decided to call customer service shortly after this and had my case escalated to a supervisor. He couldn't help me resolve this issue about the extra money I am being charged so I asked to speak to someone even higher up. I was told that I had to wait between 24-48 hours for a return phone call from a manager. Well nothing ever happened. No call
I let months go by without doing anything about it mainly because I got distracted with life. I recently had to get a new upgrade because I dropped my old phone and it stopped working. I was told there was NO POSSIBLE WAY of keeping my unlimited data when I switched and hesitantly I did so because I really need a working cell phone, my life cannot function without one. I received my first bill and it was $167. I immediately panicked because it was so high. I was wondering what was happening so I decided to call a customer service rep and ask about. They said it was because of a $30 upgrade fee. I understand that and It is not an issue. I decided that it would be a good time to try and get my previous issue resolved that I was never called back about. I explained the story again to Jessica << Badge # removed >> Who tried to help but didn't have the authority to do so. I then asked to speak to her supervisor. I was placed on hold for a long period of time. The whole call lasted over an hour! Finally I received a call from Dell << Badge # removed >> who was not much help either and told me that I could not get the fee waived to cancel the line and that there was nothing I could do except pay the fee or keep the line. He informed me that my case had been escalated and I would receive a call within 24-48 hours. I mentioned to him that someone had told me that before and asked for a case number in case I didn't receive a call for the second time. (Case #xxxxxxxxxx). Now here I am 48 hours later with NO CALL... REALLY???!!!! AGAIN??? Verizon really doesn't care about it's customers...
Since I did not receive a call AGAIN I decided to call back and provide my case. Tonight I called and had to explain my whole story again with Kenya << Badge # removed >> who I truly believe did her very best to help me but she still could not resolve the issue do to her lack of authority in the company. She actually showed me a plan that could save me $10 a month which I accepted. But my issue is still here that I have been lied to about receiving a call from a manager twice and I still have a line that I can't close without paying a fee.
I have done the math and I have already paid an extra $298+ dollars since changing my plan in October 2012. I am not even asking for that money back. All I want is for my bill to go back to what it was before I started this whole mess and for that additional line (that I haven't even made single phone call on or ever connected a phone to) to be closed. I want my unlimited data back as well. I hate having to monitor my data so carefully every month wondering If I will be stuck with a fee if I go over. I am using very close to 2GB a month and I even had to shut my cellular connection off a few times this last month so I wouldn't go over.
I expect that if you really do care about your customers you will have someone resolve this immediately. Thank you.
Message was edited by: Verizon Moderator

jhalderman wrote:
This is a long story but I will try my best to explain it simply. My issue with Verizon began when they decided to do away with their unlimited plans. I understand the reasoning behind it, but what really frustrates me is that I was told I would be grandfathered in. As long as I didn't change my plan I would be able to keep the unlimited data. I was pretty good about not doing that until recently. I cannot believe that they make you pay the FULL UPGRADE PRICE for the phone or lose your unlimited data. It is not ok! That is a choice you have to make if unlimited data is that important to you. If you TRULY need unlimited data, it is MUCH cheaper to pay the "FULL UPGRADE PRICE" for the phone than to pay for data on a metered plan. If you DON'T TRULY need unlimited data, then it is quite cost effective to accept the subsidy on a new phone. You have to look at each situation separately.
Last year I was in need of a new phone. I decided I wanted an iPhone but I did not have an upgrade available at that time. My girlfriend decided to be a sweetheart and let me use her upgrade. So she upgraded her phone and then we moved it over to my line. Then when it came time to upgrade her phone we had agreed that she would use mine. In order to do so we learned that we would have to pay the full price of the phone to keep my unlimited data or we could get a 2GB plan for the same price as my old unlimited plan. How could this be so if I was grandfathered in? You ARE grandfathered in, you just have to pay full retail for the phone. I don't see why this is so hard to understand.
I called Verizon customer support and talked them them about it and there was nothing they could do. Then one representative suggested that I could add a new line on for $10 extra per month and use that upgrade for my girlfriend and still keep my unlimited data. I was pretty specific about asking him if there were any other fees or taxes and I was under the impression that there would not be since we were to put a dummy phone on that line and not use it. So i did the math and decided that $10 extra a month for 2 years was cheaper than paying the full price for a brand new iPhone.
When I received bills after that I noticed they were MUCH higher than my original plan which was usually around $93.50 a month after taxes and fees. They ended up averaging $136 each month after the switch. I decided to call customer service shortly after this and had my case escalated to a supervisor. He couldn't help me resolve this issue about the extra money I am being charged so I asked to speak to someone even higher up. I was told that I had to wait between 24-48 hours for a return phone call from a manager. Well nothing ever happened. No call I don't suppose you actually took the time to look at your bill. Each and every charge on your bill is detailed and it would be very easy to determine what caused the extra charges simply by looking at your bill and comparing it with an older bill.
I let months go by without doing anything about it mainly because I got distracted with life. I recently had to get a new upgrade because I dropped my old phone and it stopped working. I was told there was NO POSSIBLE WAY of keeping my unlimited data when I switched and hesitantly I did so because I really need a working cell phone, my life cannot function without one. I received my first bill and it was $167. I immediately panicked because it was so high. I was wondering what was happening so I decided to call a customer service rep and ask about. They said it was because of a $30 upgrade fee. I understand that and It is not an issue. I decided that it would be a good time to try and get my previous issue resolved that I was never called back about. I explained the story again to Jessica << Badge # removed >> Who tried to help but didn't have the authority to do so. I then asked to speak to her supervisor. I was placed on hold for a long period of time. The whole call lasted over an hour! Finally I received a call from Dell << Badge # removed >> who was not much help either and told me that I could not get the fee waived to cancel the line and that there was nothing I could do except pay the fee or keep the line. He informed me that my case had been escalated and I would receive a call within 24-48 hours. I mentioned to him that someone had told me that before and asked for a case number in case I didn't receive a call for the second time. (Case #xxxxxxxxx). Now here I am 48 hours later with NO CALL... REALLY???!!!! AGAIN??? Verizon really doesn't care about it's customers...
Since I did not receive a call AGAIN I decided to call back and provide my case. Tonight I called and had to explain my whole story again with Kenya << Badge # removed >> who I truly believe did her very best to help me but she still could not resolve the issue do to her lack of authority in the company. She actually showed me a plan that could save me $10 a month which I accepted. But my issue is still here that I have been lied to about receiving a call from a manager twice and I still have a line that I can't close without paying a fee.
I have done the math and I have already paid an extra $298+ dollars since changing my plan in October 2012. I am not even asking for that money back. All I want is for my bill to go back to what it was before I started this whole mess and for that additional line (that I haven't even made single phone call on or ever connected a phone to) to be closed. You can very easily close that extra line, you will just have to pay an ETF of $350 which has been reduced by $10 each month since you signed the contract, so currently it is ~$270. You signed the contact in order to get the reduced cost phone. You now either have to live out the contract or pay the ETF.
I want my unlimited data back as well. I hate having to monitor my data so carefully every month wondering If I will be stuck with a fee if I go over. I am using very close to 2GB a month and I even had to shut my cellular connection off a few times this last month so I wouldn't go over.
I expect that if you really do care about your customers you will have someone resolve this immediately. Thank you. Good luck, but your chances of getting your unlimited data back are basically 0%.
Message was edited by: Verizon Moderator

Verizon Customer Service?

Verizon Customer Service?
A Verizon Supervisor just told me on 1/08/2011 and I quote: “ You can't expect first class service if your only paying for coach.” and So
I'm writing this to express my dissatisfaction with Verizon home phone and internet service, as my only recourse since I live in an area where they are the only option for this type service. My hopes are that if enough people know the kind of service that is being provided or not provided as the case my be, and of the attitude of the supervisor that I had the misfortune of contacting, That Maybe, just maybe there will be some sort of change and We can get some kind of service? Even in coach.
First I like to let everyone know that this is not a one-time problem our service has been out 5 times in the matter of a year and a half and each time we have call for service it has been handled pretty much the same way. We pay for Life line phone service and DSL high speed internet when it is working I have no complaints the problem is when you need a trouble call, our Life line phone service was out for 10 days before a local repair tech was even contacted, he was just here and fixed the problem at the box down the street in less than 10 min he also let us know that he had been available thee entire week and was not busy he just wasn't informed that there was a problem. We called the problem with the phone in on New Years day and didn't expect anyone out then, but was told that some would be out on the 4th between 8am and 11am, well that did not happen and we waited all day before calling again. That night I call the toll free number again and was inform that they had no record of a trouble call even being placed, but that they would set it up now and that a repair person would be out on the 7th again between 8am and 11am at 1:30pm I called again, this time I was told rudely that the problem did not need a technician and would be repaired by 7pm that night. At 6:55pm I called with a friends cell phone and talked with a supervisor who apologized and assured me that someone would be at our house in the morning, guess when? Yep between 8am and 11am she also told me that she personally would follow up on the problem. Next day 8 to 11 came and went and no phone service at 1pm I called again and asked to speak with a supervisor I was placed on hold for close to an hour and when the supervisor did pickup I explained the problem and also inform him that along with being a life line it is also the contact number for my home business and he told me that it didn't mean anything and that if I had a better phone plan my service would have been repaired by now, and “ You can't expect first class service if your only paying for coach.” but would try to get someone out before 7pm or the next morning (Sunday) did not believe it but after that I did not call anymore the service was fixed at 2pm on Monday the 10th. I guess I should just be happy it was fixed, but I wanted people to know how Verizon Customer Service treats it's customers.
Thank you,
D mad in Lottsville, Pa.

Dear ANYBODY at VERIZON who ACTUALLY Cares!
I also agree that the customer service or I should extreme lack there of is your main problem. I just got off the phone with a Melissa {edited for privacy}who is a Sales Associate in Virginia. Her title is consultant. I have had so many problems with Verizon since I moved into my new home last July that I can't even count anymore the amount of times I have had to call and argue with them. They are never willing to just fix anything or help the consumer. It's always our fault or we need to call this department that's not there problem, it's a different department etc. I am so sick of this. I had my service go out probably close to a year ago and they had to come out and replace the line. I was told a temporary line was being installed and a week later they would be back to bury the line. Well they NEVER came back. I have called several times and nothing gets done. Plus I have had SOOOO many problems with my bill its like a child is handling it. When I moved I was suppose to have service transferred. It wasn't. The guy who had no clue what he was doing that worked for Verizon didn't transfer me he set up and brand new account all together. I even questioned him a few times about why he needed my social security number etc and told him I wasn't getting a new account that I was just transferring service. He said that he understands but that this is part of that transfer. I didn't understand that but then I don't work at Verizon(probably have more brain cells than are required for them) so I let it go. I later find out that I have two accounts open. So I owe this outrageous amount of money. I call back and get the run around. Eventually after several hours on the phone and several weeks of back and forth and research and after I called them again! I get it figured out, OR SO I THOUGHT! So my new bill arrives and there is a huge like $350 early termination fee. Are you kidding me??? Hello I just went over this a billion times I didn't cancel your stupid service I transferred it and because the wonderful associate working for them couldn't successfully do his job, well I was suffering for it. So then I had to call to get that HUGE fee removed that I should have never been charged. WEll this took SEVERAL MONTHS to get worked out. Finally after spending countless hours on the phone and hold and being transferred and going back and forth a Supervisor agrees to take care of this and apologizes etc. Well my account apparently was placed on hold. So a few months goes by and I get no bill. I figure OK it's probably because I have a huge credit now so I don't have a bill. Well I called anyways. I was told my account is in a hold or suspended status in their system in review and that a c credit should be issued soon but it can take up to something crazy like 8-10 weeks to get resolved. I explain that I am worried because if there is a bill after all this time I don't want to one day get a huge bill in the mail. The said that I actually had a credit and that adjustments were being made to my account so there was no need to worry. Well about a month or 2 after that BAM a huge almost $500 bill shows up. SO have to call back fight with them some more and tell them what happened but at the end of the day I am still responsible for the bill as I have had the service the tell me so I still need to pay for it even though I tried dto do that ALL ALONG! So I have to come up with almost $500 plus the new months bill is getting ready to go out. Well I didn't have that kind of money right then. So I had to take my time and pay it over several months plus the new bills that were coming in on top of that each month as well. So NOTHING and I mean NOTHING but problems. Then my service gets shut off after I already called and talk to them and made and online payment. So of course it's after hours and I can't get a hold of anyone to actually talk to. Well I say screw and just make a payment to get it restored. WEll that also doesn't go smooth. Why would it right? So I spend about 2 hours trying to make a payment and restore service. I mean they shut my phone off so I can't call anyone except the number to restore service except that number does me no good because nobody is there because the office is closed. SO I try to pay online. Should be easy right? Nope go through a bunch of crap to do that and finally submit payment and get a message that my payment is unable to be applied to my account please call customer service to proceed. Well customer service is CLOSED! At this point I just can't even take it I am about to SCREAM! SOOO I finally just get back on the phone pay through the automated system where I have to receive an additional fee for paying but at this point I am so frustrated I don't care anymore(sad huh) THe next day I find out they processed my payment twice! Of course they did! Then getting the money returned and the extra fee I had to pay for paying it a second time when there system told me it wasn't paid but then they took my money anyway well that couldn't be refunded because that wasn't their fee. That's a 3rd party fee! OF COURSE IT IS! So NOTHING but problems. SO I am trying to play catch up as usual. It's also Christmas time and I try to go on today to pay my bill. I notice my new bill just billed a week ago is almost $190. Are you kidding me? So I find a $30 fee. I call and the fee is for them shutting my service off. $30 for you to click a button and turn in back on?? Talk about being robbed! So I talk to this Melissa {edited for privacy}and try to explain my frustration etc and ask to get the fee removed. Well she takes it upon her self to not remove it. It's her judgment call and because I have a balance at the time she won't do it. She can remove it but she WONT remove it because I have a balance! GIVE ME A BREAK! All that they have done to me and put me through and they can't remove it because I have a balance? Yea I am so over Verizon and switching services ASAP NOW! THANK YOU MELISSA {edited for privacy}FOR SUCH WONDERFUL CUSTOMER SERVICE TODAY! WAY TO MAKE YOUR CONSUMERS HAPPY AND KEEP LOYAL CUSTOMERS COMING BACK! A+ on driving them away!
Simply put. Verizon is just out to get your money. THey don't care about thier customers and when they screw up we have to just suck it up and deal with it. We make a mistake and again we have to deal with it. I have never had my service turned off. The one time I do they can't remove the HUGE $30 restore fee! The service is restored electronically and you have to wait 4+ hours and they still charge you $30! Seriously give your customers some respect even a little would be nice! After all I been through I don't think them reversing that huge $30 fee would of killed them.

Verizon customer service and new direction company has taken...?

November 15, 2013
To whom it may concern:
I will make this letter brief, knowing I will not get a response because of the lack of Values Verizon holds!
Most recently, your company has deliberately failed to honor previously made guarantees with their unlimited plan. I have fought this issue for about a year but I have recently accepted this and attempted to give Verizon another opportunity to show they value their loyal customers.
I had set up a third line two years ago for my paraplegic brother, whom I care for. Due to unexpected circumstances, the line has not been used. I attempted to restructure my contract ONE-month early without a greedy penalty from Verizon. Again, I was disappointed with a total disregard to customer care. Verizon representatives were not willing to waive a ONE-month early cancellation fee for an unused third line, even when I was going to upgrade my phone and give-in to Verizon's greed with the restructure of my unlimited plan.
I understand that my contract is just a "Speck of Dust in a Vast Desert", but I thought that just maybe, Verizon still valued their loyal customers to eat a greedy fee in that same vast desert. I was wrong, again...
You will lose a loyal customer on 12/19/2013, when I will only have to pay for one cancellation fee. Thank you Verizon for your new direction with no values or customer care! Better yet, especially with your company's treatment of a loyal VETERAN customer!
Respectfully,
Dan
>Personal info removed<
Message was edited by: Verizon Moderator><

It is sad when greed is the leader in corporate operations. That we pay all the fees incurred by the companies operating cost and taxes and upper management bonuses and profits with nothing passed down to us who supply the reason they exist. All companies have went this route and continue the cut the hands that feed them. Customers do have a voice..... Your money. Take it elsewhere when you are not satisfied with service. Any company whom isn't providing adequate service should feel that pinch. But we see large entities conspiring together to lock in high cost by raising it across the board. It's basically picking which pineapple you prefer to crammed in our backside. Given less products and service for higher rates has been the trend since 2008 and looks to continue until there is nothing left to take from the consumer.

Could anyone show me how to file a complaint with Verizon Customer Service?

I would first like to state that this is my first time having an issue with Verizon Customer Service.In all my years of using their service, I had never run into someone that truly had no idea what they were talking about. I would like to file a complaint to save everyone from experiencing the frustration I am feeling and from wasting your time.
Here is the story, so that you can understand the reason why I would like to file a complaint;
My phone has always had an SD Card in addition to the phone memory because my phone memory is already tiny, less than 1 GB.I put things that cannot be put on my SD Card (my text messages, contacts, etc.).
This past week I kept on receiving air messages that my phone memory was full. I deleted most of my text messages but I still received air messages that my phone memory was "full". I therefore decided to call Verizon Wireless to see if they could help me solve my problem or at least educate me on what was taking space in my phone memory.
Well, I unfortunately had the luck of being connected with a representative named "Naima" and I told her about my phone memory problem. She said she knew how to fix my problem and instructed me to click on the "Format SD Card" button. Following her instructions blindly, I never once stopped to consider that clicking on that button would erase everything. And so ALL my pictures, ringtones, and videos were erased.
Trying to fix her mistake she dug herself into a deeper hole. Instead of admitting that she had made a mistake she claimed that my pictures, ringtones, and videos could be recovered, She had me access Backup Assistant, but my stuff was NOT saved there. I later learned that my phone's Backup Assistant can only save contacts, NOT pictures. She knew what phone I had (representatives have all the phone's info and history) yet she led me in circles and wasted my time and could not own up to her mistake.
What upsets me is the fact that she did not even KNOW that the phone memory and SD Card are 2 COMPLETELY DIFFERENT things.And also she could not own up to her mistake, but instead wasted at least an hour of my time trying to get Backup Assistant to do something it could not.
I then attempted to file a complaint to found that Verizon makes it Virtually Impossible to file a complaint, only through MAIL! Really??

Well actually sending a certified return receipt letter to Verizon Wireless may or may not do any good. you can also file a complaint here http://www.bbb.org
Those out of memory messages usually mean internal memory is getting full. I have no idea of your make and model of device but there are many articles via google that tell you how to transfer files from internal memory to sd card memory.
Now on the off chance your sd card is nearing its capacity you can either hook to your computer via usb and the computer will show two drive letters. One is internal memory and the other is the sd card memory. If its internal memory and your sd card is not full you can drag and drop the files to the sd card. However you can also get a card reader and then make a saved files folder on your desktop, then cut and paste any or all movable files to that new folder you just created. its really very easy.
You can also remove files from internal memory (music, photos,documents) to that folder on your desktop. You can also remove all files and photos from the sd card on a regular basis to never have that low memory problem again. I always purchase the largest sd card that is usable on my device and never save anything like music and photos to internal memory.

Verizon Customer Service & Deceitful Advertising

Like any Apple fan, the release of the iPhone 6 has been something I've been looking forward to for about a year. My contract ended in July, and I was being patient & resourceful - prepped and ready for my new pocket buddy, in all it's shiny glory! Finally the phone is released, and to be honest, it was not what I was expecting. I really loved the iPhone 5's professional and bold design, so I was sad to see the more "square" design go. But none-the-less, the camera was better, the display was better - for the most part, it's an awesome phone. And I REALLY needed more space than my 16GB can handle (deleting pictures and apps every day is not my idea of fun)!
I decided I was going to just wait out the craze of the new phone, maybe even wait for the price to go down. Changing carriers wasn't even an option, let alone thought. I have had a couple hiccups with Verizon, but they had been taken care of for the most part. I had one problem with a HTC phone probably four years ago that they just could not resolve (after 10+ phone calls & eventually an email with them). I've used AT&T and Sprint before, but I just really liked the convenience Verizon brought to the table. I advocate for Verizon, telling all my friends and family that it's the only provider they should even be considering switching to. I have my boss checking into switching, but alas, I may be taking back that suggestion (which means 3 iPods & 3 iPhone users may not be switching now). Why, you may ask?
1. Verizon is advertising "iPhone 6 for $0 with upgrade or new contract". Really? SWEET! Let's do this! I go to start the process online, only to realize that I have to pay for the phone (not get it for $0), but I'm not even going to be getting my money back. I'm going to be getting a Verizon gift card back. Essentially, Verizon wins - this isn't something special or helpful for me. Maybe for some people, like the middle class, upper middle class, and wealthy - this may be a super deal. But for the working class - the people who work hard, pay their bills, and wait years to upgrade their phone with an exciting promotion that screams "we care about you, you sexy verizon customer, you". But really, they are screaming "How foolish can we make you feel?" My heart did break a little bit when I realized my excitement over getting a $400 phone for $200 was never going to happen.
2. Then I find out the reason they make you pay the full price and give you a gift card (eventually) is so they can "appraise" your phone (that may be in perfectly good condition), and possibly give you less than that $200 (that you can only spend at Verizon, by the way).
3. So to verify all this craziness, and clear any doubt & wishful thinking, I press that little chat button at the top. I talk to a friendly bloke named Hans (or something equally Frozen-esque). He informs me that I am correct in my findings, and there truly is nothing he can do to help me with any of my frustrations, because he is from the Sales Department. I asked how I talk to Customer Service (because there's a department for that, not all Verizon employees can help their customers), and he said I'd need to call them during business hours. Wait a second, you sneaky Verizon, you. Sales department is open 24/7 to make sure you can get people to buy things, but for your poor, contract imprisoned customers, they are restricted to a time frame designed for the lifeless?
So I sit here at 1:21am, knowing my morning starts in 4 hours, asking myself - is it worth staying? My contract is up, and I'm really ashamed of the deceit Verizon is using between the false/misleading advertising, the lack of customer service, the corrupt trade-in program, and I won't even start on how we were upgraded from 6GB to 10GB of data for being long time customers (Alltel days?), then as soon as I go to upgrade, they won't allow us to keep the plan, but actually want us to pay more for 4GB than we were paying for 10GB. It's really disheartening.
Any suggestions on a better network? I've been looking into some interesting plans, especially companies with unlimited everything for $50. Any experiences and advice would be appreciated. Or if someone from Verizon would like to assist in giving me some kind of hope back into the company, I can be reached via email (but in 2014 - the age of technology, apparently there is no system for that anymore here).

Another thing I just thought about, it clearly states free overnight shipping on the front page. My Iphone 6 was sent ground. I got it 3 days later, and sent my Iphone 5 to the verizon trade in that same day. 2 weeks later and they still haven't gotten my device.

I'm not sure if I am writing this in the correct area (this is my second attempt at posting a question), but I have a comment about a recent store experience in Sandusky, OH. I am not a current Verizon customer, but I was visiting friends and we had to g

I'm not sure if I am writing this in the correct area (this is my second attempt at posting a question), but I have a comment about a recent store experience in Sandusky, OH. I am not a current Verizon customer, but I was visiting friends and we had to go to the store to get something taken care of. First off, allow me to compliment the nice, new store. Boy, its changed over the past few years ago when I was in last. My comment is mostly directed to one specific employee. When we entered the store, we were "welcomed" by a sloppy dressed gentlemen (his clothes were probably two sizes two small), which really struck me as unusual because every other employee in the store was dressed really "casual" with nice sporty clothing and red shoes. Either way, after being entered into the computer, the gentlemen told me to wander around or have a seat in the back and someone would be with us soon. As soon as we walked away from the door, the gentlemen handed his "duty" off to another employee who took over welcoming people coming in. For whatever reason, I felt glued to him as he stood out to me. After leaving the door, he immediately went to the back of the room, hunched over a cabinet, where he stood for the next 30+ minutes playing on his phone, frowning and not speaking to anyone around him. Again, I found this unusual because everyone else was overly friendly and smiling. I finally decided to walk by and see what he was doing. It appeared that he was texting someone. He paid no attention to me whatsoever as I walked by, just continued to frown and text on his phone. I did take not of his name tag for future reference. His name was Justin. I am assuming he's the manager of the location as he was just standing around while everyone else worked. I do understand that managers aren't necessarily doing the "dirty work" of the employees, but he could have at least found some better fitting clothing (I find it hard to believe Verizon doesn't supply it), been a little friendly, pretended to be busy, and not been texting the entire time we were there. Again, the store was great, the other employees were very helpful, but the manager seemed to be doing is own little thing and it didn't put off a good image for the rest of the store. Just wanted to share my comments.

lisab101,
We appreciate you reaching out to us. We greatly appreciate the feedback that you have provided us. Please know that we will lift this up to management and the issues will be addressed.
Thank you,
RobinD_VZW
Follow us on twitter @VZWSupport

Verizon Customer Service and Samsung Galaxy S III

A little over 3 weeks ago I purchased a Samsung Galaxy III phone from Verizon.
The exact store is:
224 North Weber Road,
Bolingbrook, IL 60440
(630) 226-4660
When I purchased the phone the person who sold me the phone told me that I had 30 days, If I was not completely satisfied with the phone I could return it and get my money back. However, he assured me that I would LOVE my new phone.
I had just come off using a Blackberry for 4 years with no problems AT ALL! I loved that phone, but I thought it would be nice to get up to the 21st century phone standards and get a touch screen phone. Well, I went for the best…… or so I thought.
As soon as I got my new phone in the car, I started using the speaker phone hands free. The speakerphone began to cut in and out and the person, my husband whom I most speak with could not understand what I was saying. I used the speakerphone on my Blackberry without issue. I did not think much of it because I was so happy to have my new phone. I thought maybe I was just in a bad area etc… Well the issue persisted also when I called my bank, my husband’s mother, my mother and it did not matter where I was the speaker phone did not work properly. Then my phone started to drop calls. Again, I thought it may have been the area, but it started happening a lot. So now I was really beginning to wonder. Having though I was still under the 30 DAY warranty, I gave it a few more days. I began having to take out the battery to reset the unit because apps where disappearing and when I went to re-install them the unit indicated that app was already on my phone and wanted to know if I would like to uninstall the app. I had to once again take out the battery and have the unit restart. Well, I could not take it anymore. With all of the things going wrong only a couple of weeks after purchase, I had to go into the store and see what they could do for me. I went in and explained my situation to the manger who was greeting people at the door, I think her name was Katie or something like that. She put me in line on her IPad just like everyone else for someone to assist me. I was assigned to a very pleasant associate who took the battery out of my phone and said try this to see if this works for you. I, not knowing very much about the technology said ok and walked out of the store. Well it kept on getting worse. I went back to the store on Sunday, September 30th 2012 asking for my money back or a new replacement for the phone. They would not assist me. I started with a regular associate and went up the chain finally getting Katie (the store manager) who repeated everything that everyone else said. So, obviously, she has no managerial skills at all. She stated that they would have to totally reset my phone to see if some apps where conflicting etc. Isn’t that what you purchase a Smartphone for??? To put apps on it and calendars etc. I just downloaded a calendar and Xfinity because that is what I have my e-mail on. I don’t’ think that was the issue, but you could not tell Katie anything.
I wanted a new phone replacement or money back as I spent $300.00 dollars on this phone. She would not have it. She said we have to go through the proper trouble shooting because I was out of the 14 day return policy!!!!. OMGsh 14 days???? I was told 30! Had I known this, I would have gotten my money back the first time I took the phone in for the issues I was having. At that time, I was still under the 14 day policy! I proceeded to express my opinion to everyone in the store stating “Don’t buy a Samsung Galaxy III” They are pieces of **bleep**. Well, needless to say Katie did not like that and she set my phone down in front of me and said, if I am going to swear, she is not going to help me. Ok, then I re-worded my statement to tell everyone in the store “Don’t buy a Samsung Galaxy III they are pieces of garbage” I cleaned it up a little, but still got my point across. I also told her that I would blog about it and send a letter to the corporate office of both Samsung and Verizon. I don’t think that she believed me, but here I am taking my time for this stuff. Time I don’t have much of, but I feel very strongly about this situation. I was lied to and Katie had the nerve to tell me that if I get a replacement phone from them, it would be a refurbished unit even though I just purchased the unit 3 weeks earlier. THAT is unacceptable by any standards!!!
Needless to say I left the store totally dissatisfied with Verizon’s customer service and the Samsung Galaxy III phone. I have not put any unusual apps on my phone nor have I downloaded a new calendar to my phone and I am still having the same issues with dropped calls and bad speaker phone. I will not put any time into this phone for them to tell me they need to reset the whole darn thing again! I am not going to bother going back to that Verizon store, because I know that they will not lift a finger to do anything about it.
My husband wants an IPhone 5. We will not be purchasing this from Verizon and I will probably eat the cancellation fee and go through AT&T so that my husband can get his IPhone. I will never purchase another thing from Verizon, this is not the first time that that they have let me down.
I hope that this letter, blog, facebook, YouTube note will open some eyes with regard to Verizon customer service and the Samsung Galaxy III phone. I don’t know if it will, but with social media as it is, I hope it DOES!
Thanks for nothing Verizon!!!
Sincerely
Donna {edited for privacy}

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For help on Verizon Wireless issues, please post your topic on the
Verizon Wireless community.

14 years as a loyal Verizon customer.............

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