1st generation iPhone and Early Termination Fee

Hello all, here's a question, since it was announced that AT&T will no longer share revenue with Apple does this now mean that owners of the unsubsidized 1st generation iphone will be able to get out of their 2 year contracts early without a Early Termination Fee?

More than likely, yes.
The first generation iPhone was not subsidized in the traditional way, as the iPhone 3G will be subsidized.
at&t did not provide a subsidy or a discount to you on the sales price of the first generation iPhone.
I became an at&t subscriber 3-4 months prior to the iPhone being available. I selected a phone that was subsidized by at&t agreeing to a new two year contract. I activated my iPhone as an existing subscriber agreeing to a new two year contract on my iPhone's activation date. I was not charged an early contract termination fee or any penalty when doing so, and I still have my original phone that was subsidized by at&t which I've used with my iPhone's SIM card on occasion.
The same should apply when purchasing the iPhone 3G, which will require agreeing to a new two year contract beginning on the activation date for the 3G iPhone with no early contract termination fee penalty for the existing iPhone - which was not subsidized in the traditional way as the iPhone 3G will be subsidized.

Similar Messages

Transferring from 1st generation iphone to iphone 3gs

Im selling my 1st generation iphone and buying a 3gS, possibly all in the same day. But i just want to know how long it will take to get my phone number transferred to the new 3gs and how soon i will be receiving calls on there?? Is there a waiting period? I dont want to sell it and not be able to get my calls on my new phone....
Thanks for the help in advanced.

Yeah I don't see it being a problem with a store associate assisting you on how to reset the phone. And just to be safe, when you sell your old phone, simply remove the SIM card from the top. Ask at the store if you're not sure about how to do this. With that card out, any calls to your number will never find that phone.
Good luck,
Brian

1st Generation iPhone In Canada

I jsut recently moved to canada with the 1st generation iphone and now have a fido (normal) contract. I was wondering if i can safely update my phone to 2.0 without bricking it as they call it? thank you!

interesting, I didnt think they would have anymore of those floating around anywhere to be honest....oh well....

HT4623 I bought an iPhone 5 from the Apple store with a new Sprint contract in Sept. 2012. I would like to know if I port my number to T-mobile and pay off my Early Termination fee with Sprint, will my iPhone 5 will be unlocked to use with T-mobile netwo

I bought an iPhone 5 from the Apple store with a new Sprint contract in Sept. 2012. I would like to know if I port my number to T-mobile and pay off my Early Termination fee with Sprint, will my iPhone 5 will be unlocked to use with T-mobile network?

As Ethmoid says, it is still a CDMA phone as I told you earlier, and it will not work with t-mobile. Even if Sprint unlocked the phone, it would only unlock the GSM side for international use. They will not unlock the GSM side for domestic use in the US.

I paid early termination fee two months ago to Verizon and am now out of the country. Am trying to unlock the phone but the local guys say they are not able to. I see from the blog here that iPhone 5 comes unlocked. Is it true?? Do I still have to unlock.

I paid early termination fee two months ago to Verizon and am now out of the country. Am trying to unlock the phone but the local guys say they are not able to. I see from the blog here that iPhone 5 comes unlocked. Is it true?? Do I still have to unlock. How do I go about it?

Thank you for reaching out to us, Texasman. Sad to see that
you have left the VZW family, but it is definitely awesome to be able to
travel! Regarding your iPhone 5, the phone is unlocked for international usage.
Just need an active local SIM card that is compatible with your iPhone. Your local provider
may need to configure some settings under Cellular, but it should pick up signal. Just in
case, make sure that Settings>Cellular>Roaming>Voice & Data are
active.
NicandroN_VZW
Follow us on twitter @VZWSupport

IPhone early termination fee.

My Iphone 4S 16Gb is completely smashed and im looking at getting a new one. Im on Telstras $59 freedom plan. How much will it cost me and is it cheaper buying a new iphone or paying an early termination fee? Im only 6 months into my plan.

Ask Telstra what it would cost to upgrade or buy outright.
Apples prices for no-commitment phones are clearly posted on their website.

Verizon FiOS Early Termination Fee and Very Poor Customer Service

I posted this as a reply to an earlier thread... but think it deserves a little more attention.... please read. Thank you.
Re: Verizon FiOS Early Termination Fee -- Salesman AND Manager lied
‎08-09-201402:03 PM
This is one organization that I will never do business with agan. You live and learn these days!! They are insisting on charging me the early termination fee of $110.00 even though Verizon DOES NOT offer service in the area I am moving to this August. My conversation with them today started like this:........ I asked if they had service at my new residential address. They indicating they did not and then I was immediately transferred to their "disconnect" department. In this "disconnect" department..... I was told I would have to pay that termination fee anyway regardless of the fact that Verizon does not offer service in that area. This was stated per someone named "Jay" representing Verizon.... This Jay would NOT even consider waiving the termination fee at all... so I asked to speak with his supervisor and got some complete jackass named Freddy who also tells me I must take the HD Set Top boxes to a "corporate" UPS location and that they will not waive my termination fee just because?? So I asked for his last name... which he did not give me... but did give what he said was his employee ID number. ( who really knows if that was a legitimate ID number anyway) So why is it that they would not be willing to waive the fee?? For me ...it is simple to explain..... Because I complained about it.... that is why!! Verizon is very wrong here and this "Freddy" character should be immediately fired. The company's customer service does need an immediate overhaul.... and this Freddy guy is playing with the good name of what once was a very reputable company. However... now.... because Verizon have no legimate process for immediate or quick complaint resolutions, they are quickly becoming a company that many people do not want to do business with anymore. I had a similar experience with Verizon Wireless as well; when I cancelled their service earlier this year..... It is not that the fee that bugs me so much.... even though it makes little sense......It is Verizon's lack of professional customer service and the questionable ethics of many of this company's representatives that has left such a distaste that I will never do business with them anymore. Just my 2 cents... for what it might be worth.

I have also had horrible service with Verizon customer service and their ETF. I moved to a new area that Verizon fios does not cover. When I moved into the new house a few weeks ago, I attempted to cancel their service, but I was told I had to keep it until my phone number was ported to Charter. I called Verizon to cancel my internet/Fios TV only and they said it would be taken care of.
Charter sent a request to them on 11/24/14 to port my phone number and Verizon denied the request a week later. I initially thought it was Charter messing up the port but come to find out, it was Verizon. I called Verizon on 12/08/14 and I was told they denied the port due to an "outstanding" bill. Well that bill was for the month in advance, which doesn't make sense because I had already canceled the service. So they were charging me for the phone, internet, and TV at an empty house. Verizon made me pay the bill so I could get my phone number ported. I paid the fee and they said the the number was ready to be ported. On 12/10/14 I received a call from Charter saying Verizon denied the port AGAIN!!!. So I called Verizon and according to them, Charter never requested the number. That doesn't make sense because I’m sure Charter is doing everything they can because they aren't being paid until that number gets ported over.
I asked the Verizon agents to give me something in writing so I could put it back on Charter but they refused to do so. (Charter gave me written proof documenting Verizon denying the port, so I know Verizon was lying.) So after dealing with Verizon and their laziness I canceled my phone number, which will cause me a lot of heartache in the future. The agent then asked if I was canceling the FIOS TV and Internet. I told him it should have already been canceled, but it wasn't. So they said it will cancel today after they already took my money for the month.
I asked to speak to a supervisor and they agent said, "Why, she wont be able to do anything." I asked him again and he finally agreed to transfer me over. After a 10 minute wait a lady named Karyn I believe, answered the phone. I explained to her how my phone number was not being ported and she said "We don’t block a port, Charter must have messed it up.” I asked her for written documentation and she refused to provide me with anything. I explained to her the reason why I had to move into a new house, due to work and my safety and she said, “Well if your military I could help you but I’m sorry I cant.” She said the only way to get out of paying for the ETF, is if I was deployed over seas fighting a war. Then she said if someone were to die, she could waive the fee...thats ridiculous.
I asked her if I was going to have to pay for the past few weeks of my service, even though I tried to cancel it and they held up my order and she said, “Ill credit you $11.00.” Thats nothing when my bill is $150.00 a month. She did nothing to help even though Verizon dropped the ball on this. Over all I am very disgusted with the employees and supervision with Verizon and I will most likely never to business with them again, unless they admit their mistakes and make it right. I have given them thousands of dollars and hours of my time and this is how they repay you. Oh and by the way, they want me to drive down to the UPS store and return their boxes for them. So they can inconvenience me further.

Verizon FiOS Early Termination Fee -- Salesman AND Manager lied

In May 2013, I purchased a house in Dallas and called Verizon to have FiOS installed. Knowing there was a chance I would have to relocate for work in the coming months, I insisted to the salesman that I did not want a long-term contract. However, he ASSURED me that if I relocated to an area that did not have FiOS coverage, I could walk away from the contract without paying the early termination fee, so I signed.
Of course, I ended up moving several months later to Michigan (no FiOS coverage) and Verizon predictably balked at letting me out of the contract. After explaining myself to a customer service rep, I was promised a call back from a manager. A couple weeks passed without a call, so I followed up. To my surprise, Verizon actually had a record of the previous call and stated that my file had a note indicating a manager was supposed to call me back. The manager was as polite as could be, so I explained the situation and she said, "No problem, we'll waive the fee; just turn in your equipment." So I thanked her and had my equipment returned and thought everything was closed out.
However, since then, I have been getting bills stating that I still owe the early termination fee. I've made numerous attempts now to sort it out but every time I do, I just get lost in Verizon's labyrinth of a phone system, listening to blaring and garbled music while endlessly waiting on hold. Today, I was told that the only two ways out of the early termination fee are a death certificate or military status. If that's the case, fine, but that doesn't explain why no one at this company appears to be synced up or on the same page. Just every man for himself, tell the customer whatever you want, lie if you need to make a sale and just say whatever it takes to get them off the phone.
What I owe at this point in time is just over $100, but I will continue to fight on principle alone. What's funny is that I really liked FiOS and wish they had it in Michigan, but after this, you can forget about it. I'm done with Verizon's products and services permanently. Verizon has been put on my corporate black list along with the {please keep your posts courteous}.

Sorry for bumping this but I am having a somewhat similiar issue.
My apartment complex has a dedicated Verizon FiOS rep, and when I was considering Verizon or sticking with Bright House, one of the concerns I had was signing a 2 year contract and then if I had to move in a year to somewhere where FiOS was not available, being stuck with the early termination fee. My "rep" assured me that if I moved somewhere where FiOS was not available that the early term fee would be waived.
Well fast forward a year to the present time where I am in a situation right now where I am going to need to cancel my Verizon FiOS service at the beginning of April because the place I am moving to (right down the road) is not wired for FiOS. If I could I would transfer my service over because I actually like it, but unfortunately I don't have a choice. (and this place is the only apartment I can really afford given my current salary and everything)
Long story short, been talking with a couple people at Verizon and have heard everything from I have no choice but to pay it to "If you just downgrade to phone service for a month then call and cancel, you don't have to pay the early term fee". (And I wrote down the rep's name, date and time of when THIS call took place since as someone who works in a quality assurance/compliance dept at a call center, I know these calls can easily be pulled)
But now I can't just cancel it like I was originally told because my new place right now the street is not wired for FiOS.
Really, really aggrevating and bad customer service all around with this. Which way is it??

HT4341 I will be traveling to The Netherlands, Germany and Luxembourg in May. I want to take my MacBook Pro, 1st generation iPad and iPhone 4G. Is there one charger that I can take for all devices, as opposed to taking three different chargers?

I live in the US, and I will be traveling to The Netherlands, Germany and Luxembourg in May. I will be taking my MacBook Pro, 1st generation iPad and iPhone 4G. Is there a universal charger that I can use with all three devices, as opposed to taking three seperate chargers?

I obviously have three different chargers, I guess my question is, can I use just one of those chargers for all three devices, and if so, which one of the three, or does it matter? And if I can in fact use just one of the three, then why would I need all three in the US? Also, if one of the three will work on all devices, would the automotive charger work the same, one for all? Thank you for your reply.

$500 equipment termination fee after paying $350 early termination fee?

Hello,
For some reason, my previous posting now says it is an unauthorized one and it cannot be accessed. I'm posting about a case of my girlfriend who upgraded to iPhone 5S 32G ($299.99+26.62) on December 23, 2013 with the 2-yr contract and had to cancel on January 7, 2014 since she had to leave the country. It would have been nicer if the cancellation was within 14 days, then she could simply cancel the contract and return the device without the early termination fee $350. Unfortunately, it was not the case, and she had to pay the early termination fee $350, the upgrade fee $35, and the amount for the last month usage. Everything was paid off as the terms and clauses said, and until that time, everything was fine: paid the gross amount of $299.99+26.62+350+35+more unfortunately, but kept the phone at least.
The bad story came today via an email from Rosee (removed) ([email protected]), a person from Collections Department of stayconnectedwireless.com, saying that my girlfriend will be charged the sum amount of $500 due to terminating your Verizon wireless account without returning the equipment to the store. What??? She looked at T&C very carefully before the unfortunate early termination and paid all the huge amount of fees Verizon described in its T&C for termination. The early termination fee is usually considered to account for the discount you get with the 2-yr contract. At the time of early termination, Verizon either wants the device back or the early termination fee paid, not both. Since my girlfriend already paid off all the fees, the email sounded totally weird. What will be your reaction if you paid $299.99+26.62+350+35+more which is about the full retail price and the store says you have to return the device or pay $500 more?
I had to search over the web to figure out what happened.
http://www.yelp.com/biz/verizon-wireless-stay-connected-new-york-2
http://www.yelp.com/biz/verizon-wireless-stay-connected-new-york-4
http://www.yelp.com/biz/verizon-wireless-stay-connected-new-york-5
http://www.yelp.com/biz/verizon-wireless-stay-connected-new-york-6
http://www.yelp.com/biz/verizon-wireless-stay-connected-new-york-8
http://www.yelp.com/biz/verizon-wireless-stay-connected-new-york-9
http://www.yelp.com/biz/verizon-wireless-stay-connected-new-york-10
http://www.yelp.com/biz/verizon-wireless-stay-connected-new-york-11
I understand how much anger this person Glenn P. had for these "Stay Connected Verizon Wireless" stores that are seemingly genuine Verizon Wireless stores but just premium retailers unless you look at the signboard very very very carefully. In fact, I could realize the fact today since they pretended to be genuine from many aspects. Now after reading the posting and thinking, what happened becomes very clear to me. They are not genuine Verizon Wireless but pretend to be the one, and they put a disgusting term on their receipts: if any 2-yr upgrade or new activation is cancelled within 7 months of contract, there is a $500 equipment termination fee unless the device is returned to the store in perfect condition. What this term essentially forces is, if you terminate between 14 days and 7 months, you pay all the phone price and the early termination fee properly, but you also need to return the device to this disgusting "Stay Connected Verizon Wireless" retail store or pay $500 to the "Stay Connected Verizon Wireless" retail store.
I would like to suggest a few things.
0. Look at the store names and the receipts very carefully. There are stores that are seemingly Verizon Wireless but just retailers. And the receipt may say something absurd. I believe this term is a sort of duplicate penalty (thus not legitimate) that rips off more than the retail price of the phone.
1. Do upgrade or activation from the genuine VERIZON WIRELESS. If you upgrade or activate a phone from these "STAY CONNECTED VERIZON WIRELESS" retailers and if you happen to cancel the contract between 14 days and 7 months, you have to lose your phone or pay additional $500 even if you paid off the already-huge $299.99+26.62+350+35 which is about the full retail price.
2. Verizon Wireless, I believe the company, as an influential company in the US, should carefully control the dealer quality and impose reasonable T&C for the dealer. The genuine Verizon Wireless is reasonable in that sense: either take the device back or charge the early termination fee. However, this unethical retailer does not. They first pretend to be the genuine store in many ways, put an unreasonable (perhaps not legitimate) term with small letters on their receipts without explaining the huge difference, and try to take your PAID phone away if the contract is terminated between 14 days and 7 months. I believe a reasonable T&C has to be enforced by Verizon Wireless for this retailer, or they have to be punished if they resist.
I may have to be ripped off $500 for not paying too much attention on the store name and on the receipt term which nobody will read by trust on Verizon Wireless, but no other people should suffer from the same pain.
How do you think? Thanks for any input from people or Verizon Wireless representatives.
Private info removed as required by the Terms of Service.
Message was edited by: Admin Moderator

Hello,
Thanks for answering. My posting had been blocked for some time, so I thought Verizon simply did not like the posting. Now I discovered this posting was re-opened.
To clarify, I have been using Verizon for 7 years, and I'm well aware of all the Verizon charges, fees, and T&C in the process of properly upgrading phones multiple times. The point is that, the retail store "STAY CONNECTED VERIZON WIRELESS" in NY has deceptive signboard and interior that are sufficient to enforce or confuse customers to believe the store is a genuine Verizon Wireless. And, they inserted unreasonable and unacceptable term on the receipt about the termination (very problematic between 14 days and 7 months). However, they did not notify at all about those (3rd party and termination). If I knew the store was 3rd party, I would have read T&C very closely. Actually, you can see that all the angry yelp reviews by Glenn P. also point out the deceptive signboard part. The person also thought the store was genuine Verizon Wireless until the collection department contacted for the astonishing $500. Later, basically they softly threaten to report for a negative record if you do not return the PAID phone or pay the extra $500.
Apart from the deceptive signboard and interior, I want to simplify the example for the unreasonable T&C as follows. As a customer, I paid for the discounted phone price $299.99+tax, the upgrade fee $35, and the early termination fee $350. At that point, the genuine Verizon Wireless does not take the phone away and all the business is done since the early termination fee compensates the discount. When the weird retail store kicks in, they suddenly require the phone back or $500 equipment termination fee paid because the termination was between 14 days and 7 months from the contract. I don't think they truly have a legal right or basis to do that since it is a duplicate penalty which is also very excessive, but I just respected the one ugly sentence on the receipt about the unreasonable $500 equipment termination fee. Anyway, the full retail price is $749, and the total payment with this retail store became easily more than $1,200 or I have to return the PAID phone (~$700) to them. What an easy business from their sides! I believe Verizon Wireless, once you know about this unethical retail store, you should take a proper action. I would understand a bit more about special T&C if they provided special discounts as Best Buy or Walmart, but the discounted price was exactly same with Verizon Wireless. Is there any justification about the $500 equipment termination fee? Possibly you can have $100 or so to minimize the damage as a 3rd-party store, but not $500.
When I contacted the collection department of stayconnectionwireless.com, the person tried to justify $500, but I just told one thing: I know the genuine Verizon Wireless does not charge the weird equipment termination fee once the early termination fee $350 is paid. The person became silent after my comments because I knew Verizon's T&C very well. However, I had to pay $500 to avoid all the potential legal issues. Normally the good way to deal with this should be to pay first and take wrong things back.
My first expectation was that, Verizon Wireless would take a reasonable response on my posting. However, two postings on this Verizon forum were immediately blocked, so I had to file a complaint on FCC (Federal Communications Commision) about "Stay Connected Verizon Wireless". I don't know how much legal obligation they can impose, though.
Now, since you re-opened my posting and replied, if your company situation allows, I hope Verizon Wireless can investigate this retail store's T&C and advise not to do that. They might be the only store that excessively charges such fees as authorized 3rd-party dealers. If they resist and if I'm one of the board member in Verizon Wireless, I would control the quality of authorized 3rd-party retail stores and take proper actions to retain Verizon's credibility. I don't know whether Verizon Wireless will do that.
Please contact me if more information is needed. Thanks.

How much is my early termination fee?

I have an iphone 5 that I bought with a 2-year contract. I'm leaving the country in september so that'd be 2 months before my contract ends. How much early termination fee do I have to pay? How do I find out?

Keep in mind it would have to be less than 2 months for it to be $130. If you have exactly 2 months left on your contract and you cancel your line, you would not yet have completed 22 full months which would bring your ETF up to $140. When you have completed 22 months of your contract, that means you are in the first day of the 23rd month, so you actually have LESS than 2 months left on your contract. It is not how much is LEFT on your contract before the end, but how much you have completed. If you have only completed 21 months and 29 days, Verizon still considers you to have 3 months left on your contract for ETF purposes.

Verizon does not want to honor early termination fee waiver! ANY ADVICE??

So in september of 2013 I contacted verizon to complain about lack of service in my area, I finally decided to complain after my phone dropped a very important phone call I was having. After speaking with a verizon representative they issued a support ticket which came back saying I do in fact live in a marginal coverage area, the verizon rep offered a solution to me which was for me (and also noted on my account) to be able to to cancel my verizon service at any point and I would not be charged an early termination fee. Between that day in september of 2013 and July of 2014 I had kept my verizon service as I tried to find a good phone company I would be able to switch to, I had also been able to do an upgrade on two of my lines as a verizon rep reccomended I take advantage of the free up grade to an iphone 5c. Now with all that that's happened, I spoke to two different verizon representatives a few days before I switched over to T-mobile to make sure that my early termination fee will still be waived. I was assumred by BOTH reps that my fee will be waived with one of them literally telling me to ignore my next bill that will appear in the mail, sure enough I have received a bill of over $1,300 from verizon. I contacted verizon today about the bill and the person I spoke to told me the early termination fee waiver does not apply to me as I only had 3 months from september 2013 to cancel my lines.
First of all the original rep who put the note on my account did not tell me anything what so ever about having a 3 month window to cancel.
Secondly, all the different verizon reps I talked to after that time in september all assured me that the early termination fee still applies to me.
Thirdly, Just a FEW days before I cancelled my service I was told that I will NOT be liable for the bill the comes from my cancellation because of the termination fee waiver I had on my account.
Verizon is trying to cheat me out of my money, I have been a loyal customer to them for over 4 years. This is unacceptable and should be no way to treat a customer after being told by verizon reps I do not have to pay that bill.
Has anyone been in this situation and if so how did you resolve it. Verizon doesn't seem to be willing to listen to what I'm saying despite the multiple notes on my account.

Pappiah,
I definitely don't want you to feel like you are being taken advantage of. I will find out what is going on and get to the bottom of this for you. I am sorry to hear that you ended up leaving Verizon. I hope at some point in time you decide to come back to us. I would like to take a look at your account in depth. Please follow me and select the option to send me a private message. I have already followed you.
StevenR_VZW
Follow us on Twitter at @VZWSupport

Is the Early Termination Fee extended too?

Verizon usually has a 14-day return policy and a 14-day period for terminating service without an Early Termination Fee. But I see that Verizon has extended their return policy right now - according to http://www.verizonwireless.com/ReturnPolicy.shtml, it says:
"Purchases made between November 15 and December 28, 2011 may be returned or exchanged through January 15, 2012."
Does that mean the 14 day period for the Early Termination Fee got extended too? What if you bought an iPhone 4S on November 16 and want to return it on December 19? Will they refund the phone without charging the ETF? Or will they refund the phone but charge you the $350 ETF?

If without damage, you return your phone and you will pay your bill, a $35 restocking fee and be on your merry way.

ATT Early Termination Fee??

Does anyone know what the early termination fee is for current ATT customers? My fiance has ATT and loves his iPhone but hates their service--and their website is so confusing I can't find the early termination fee amount. I wonder if Verizon will offer any sort of "we'll pay you to switch" incentives??? I have Verizon and would never switch to ATT with him so we could share a plan...so this is AWESOME news!

From the AT&T website:
Question:
What is the prorated (declining) Early Termination Fee? What is the prorated ETF? Answer:
New and renewing AT&T wireless customers who entered into a 1- or 2-year Service Commitment prior to June 1, 2010, have an Early Termination Fee (ETF) of $175 less $5 for each full month of Service Commitment completed.
New and renewing AT&T wireless customers who enter into a 1- or 2-year Service Commitment on or after June 1, 2010, and include certain specified equipment, have an ETF of $325, less $10 for each full month of Service Commitment completed. Otherwise the ETF is $150, less $4 for each full month of Service Commitment completed.
Content reflects instructions for devices and services from AT&T. Some differences may exist for devices not purchased from AT&T.
If your boyfriend doesn't remember the month that he started his contract, call AT&T for the exact amount.

How do I determine what my early termination fee will be?

My phone broke last week. The ear piece is distorted but it still works using a headset. I went into the store to see about fixing it. The don't work on LG Chocolates and I was told the replacement is an LG Extravert. I inquired about getting a new phone and using the value of the Extravert towards the new phone but was told they don't do that. I have been paying insurance on my phone for a couple years now and thought that meant I'd get a phone that was as good as my Chocolate. (removed) Since they would not work anything out with me(a 15 year customer with a family of 4 plan), I had them send me the Extravert. The store clerk said it was going to be there the next day. Apparently next day means over-the-weekend. So I was out of town the beginning of the week and didn't get to open the box until yesterday. The Extravert came incomplete with no battery nor back. It is also clown-red. The specs show it is clearly not an equal replacement for my Chocolate. Whatever... Anyway I got to argue with 2 Verizon reps on the phone about how it was not an equivalent phone for about an hour at one point being told that i had the option of selling the Extravert back to them for, much to my chagrin, $1. I pay $6 a month to insure my phone and they will send me a phone they value at $1!. I asked how much they would sell me the Extravert for and the rep said around $175! So you can probably see why I am not a happy customer. 15 years of loyalty and they can't do a thing to help me and don't seem to care. I realize it is not the person I talk to on the phones company and I am just one person so I am small potatoes. Again, whatever... So after the frustration of the last week, I have decided I need to end my relationship here and move on. So after venting, how does Verizon determine the early termination fee? Thanks in advance for your responses and a big no-thanks to Dorothy (removed) who was one of the exasperating folks I got to argue with for an hour yesterday...
Edited as required by the Verizon Wireless Terms of Service
Message was edited by: Admin Moderator

You can't cancel service online. However, if you are moving to another carrier, start service with them and port your number - that will initiate the cancellation from Verizon. You also have to have an active line of service to port your number; if you cancel before starting service with someone else, your number is lost.
Backdating an increased data allowance is preferable and allowed - prorating is why you can't backdate a reduction. It will most likely result in overages in a majority of situations, defeating the purpose of the reduction, so it is simply not possible to do. The reduced allowance will take effect the next billing cycle.

1st generation iPhone and Early Termination Fee

Similar Messages

Maybe you are looking for