2 hours left in billing cycle and I am charged $15 for overage data of 0.01 gigs.
Hello,
I find it impossible to understand how a company can charge an extra $15 for another gig of data when I hit my data usage with less than 2 hours left in my billing cycle. On multiple occasions I have been told that the information online about data usage is not 100% accurate so I feel as though there should be some leeway in these charges.
Additionally, the $15 I paid gets me literally nothing since my billing cycle will be over in less than 3 hours and that data does not roll over. You are taking my money and giving me nothing.
I can not wait to leave your service in a year and move over to a company that has realistic policies. I've been a customer since before 2002 and I'm done with the terrible policies.
I've never been so unsatisfied with a service provider.
Stayccoob wrote:
Hello,
I find it impossible to understand how a company can charge an extra $15 for another gig of data when I hit my data usage with less than 2 hours left in my billing cycle. On multiple occasions I have been told that the information online about data usage is not 100% accurate so I feel as though there should be some leeway in these charges.
Additionally, the $15 I paid gets me literally nothing since my billing cycle will be over in less than 3 hours and that data does not roll over. You are taking my money and giving me nothing.
I can not wait to leave your service in a year and move over to a company that has realistic policies. I've been a customer since before 2002 and I'm done with the terrible policies.
I've never been so unsatisfied with a service provider.
Does your bank offer you leeway if you spend more money (write checks) than you have in your checking account? THey charge you an overdraft fee, and in most cases, they also return the check that put you over your balance without paying it. AT&T can not take the data back once you've used it, so they charge you a fee and you get to continue to use data. The alrenative would be for every time you wanted to use data for every tower to check back to the billing system to see if you have enough available data. This would slow down every internet transaction you tried to perform, but it would allow the usage meter to be much more accurate. There are more people who are willing to accept the overage fees than there are willing to accept the slower service just to prevent an occassional overage fee. If you are constantly going over your data plan, perhaps you are not on an appropriate data plan for your usage and should consider getting a larger data plan.
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First day of new billing cycle and one more Gig of data SUPPOSEDLY used
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