2 Months for my BT Fibre installation!! Outrageous...

Hi,
I have been waiting for 2 months now. We played our order on the 2nd of August 2014 they moved to 20th of Sept instantly after we got off the phone but they gave me installation dates over the phone which was like the 18th of August! I don't know why!
So I called them back and said what is going on? They then lied to me over the phone and said we didn't say them dates but I wrote them all down then they put it throught to the manager which listened to the phone recording and gave us free credit or something but it still doesn't help my installation date has now been moved from 20th of Sept to 15th Oct.
Note we did have to get permission from the housing association but we got that the next day without any problems but they still moved it miles away our appointment.
What the **bleep** is going on?
Thanks
Brian.

no openreach will decide appointment time and any moves will be decided by openreach then they inform the ISP whether that is BT Retail or TT or Sky and then they in turn inform you their customer
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