Being billed for old address & "free" installation with Mover's Edge

I moved on 8/1/15 and used the Mover's Edge service. The CSR I spoke with on the phone when setting up my move said many times that the installation would be free of charge. No one had had service at my new address since 2009, so a tech did need to come out, but the CSR told me at least 4 times that he waived the installation fee for me. MY two issues as follows: OLD ACCOUNTBilled for a full month for service 8/1 - 8/31. Service was disconnected 7/30/15. I moved away from this address on 8/1/15. NEW ACCOUNTBilled $35 for installation that was supposed to be free with Mover's Edge. I spoke to a CSR via the online chat feature yesterday (8/5/15) who claimed to have "made notes" of these issues on my account. What do these notes accomplish? Hoe do I even know she did anything? When will the correct amounts ($0 for the old account, and about $60 for the new account) be reflected? What do I have to do to get someone to help me? Why am I seemingly being punished for using Mover's Edge? Please help me!

alphakat84,
I am so sorry for the delay! I have sent you a private message so that we can discuss your billing concerns more freely.
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Being billed for free workspace?

Hi, I think I am being billed for using the free ML workspace, or at least misunderstand why I am being billed a monthly charge for ML.
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Thanks for replying hayling12.
The bit I should of added was "All the customer of BT is facing same problem and it will be fixed within 5 working days no worries"
(my bold and no that's how it was written)
So is it a big problem? And are others being billed incorrectly?
-+-No longer a forum member-+-

I'm being billed for itunes that were free

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Are you adding or changing your credit card details on your iTunes account ? If you are then each time that you do so a small temporary store holding charge may be applied to check that the card details are correct and valid and that it's registered to exactly the same name and address as on your iTunes account - it should disappear off your account within a few days or so.
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Being billed for a phone I don't even have anymore

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Contact iTunes support:
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Well, where to start
Last month I was billed for a BBT call that should of been free. It was only 23p, but it's my money and not BT's. Called and used live chat - all sorted
Checked my usage for this month - BILLED AGAIN for free BBT calls.
Called BT this morning and got through to a guy whom didn't have a clue, that insisted that I was credited over £15 for my incorrectly charged BBT call last time - erm that'll be the 23p then, plus couldn't grasp what I was saying, then transferred me to the customer options team - erm even the guy on this team had no idea why billing would transfer me to them as they couldn't access the account from their system. We agreed to end the call there as we'd both of been wasting our time
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-+-No longer a forum member-+-

Thanks for replying hayling12.
The bit I should of added was "All the customer of BT is facing same problem and it will be fixed within 5 working days no worries"
(my bold and no that's how it was written)
So is it a big problem? And are others being billed incorrectly?
-+-No longer a forum member-+-

MY BT COMPLAINT! still being billed for faulty ser...

Good Evening,
I'm not usualy the type of person to complain, however, I feel my hand has been forced by some very unhelpful staff in your customer services department.
I opened my account with BT in January 2010, when the 1st bill arrived you had billed me for a period BEFORE I had recieved any service and also attempted to bill me for a free vision box. this is the only issue that has ever been resolved.
My broadband/vision service has never worked properly, constant connection dropouts, homehub resets, service not available etc etc. several conversations over several months with your staff and an engineer visit, BT have not resolved my issues.
I became aware yesterday, Wednesday 12th May 2010, after running several line quality/speed checks that the maximum speed available to me was 2400 Kbps, yet all results from testing when the line was actually usuable were below 1600 Kbps, despite only being 1 mile away from the exchange. I purchased your services on the assurance from my very 1st telephone call that I would receive a minimum of 8000Kbps and upto 20000 Kbps. My conclusion is your services were mis-sold to me, Had I known about the true capability of my line I would never have ordered BT services.
While I am happy to carry on paying for my landline service, I am not prepared to pay for a non existent broadband/vision service that has never worked as intended since the day it was installed. Despite the many many calls to resolve the issue over the past 4-5 months and an engineer visit, the problems still persist.
What I DO NOT expect, is the rude and obnoxious call center staff that I spoke to this afternoon, After asking to speak to someone in a higher posistion to call me, I felt the need to hangup, and terminate the call before I told her how obnoxious/rude her manner was. I did not get her name, but I'm sure you can pull any records up, if indeed she did make any.
My bill has been paid every month without any problems, yet despite several 'promises' that I would be reimbursed for the lack of service since I had them installed, nothing has transpired and I am now in reciept of yet another bill for services I cannot use.
I have spoken to a very polite/professional young lady in complaints called Janice who has provided me with a reference number for cancellation of my broadband/vision service, yet when I was passed to customer services to resolve the billing issues, the young man who's name I could not understand, was very unhelpful and refused to pass the call onto a supervisor/manager.
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I have recieved a letter today confirming cancellation of my direct debit instruction.
"I Can confirm that this request has now been actioned and you will receive quarterly bills in future."
bloody right it's been actioned, I cancelled it myself!
"However, I would draw your attention to the £68.57 presently outstanding on your account, payment of which is due immediately. Please note that failure to make this payment may result in your telephone service being restricted without further notice."
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Being billed for calls I shouldn't be

Hello,
I have been receiving bills for a while which seem higher than I should. I have free evening and weekend calls on my account, and last month paid for calls on sundays and a monday evening. I also have a list of calls on my bill that do not correspond to any numbers I know, and a couple of calls seem to have been made when there was nobody in the house.
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Simo

Hi Simo
I'll be happy to have a look at the call charges for you and see what's up.
Can you send me in an email please with your BT account and telephone number please with a link back to this thread. If you get me a list of the numbers and charges you don't think apply I'll double check them.
Just send to [email protected]
Cheers
Craig
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)”
td-p/30">Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Old Address Book syncing with iPad via iTunes!

Forgive me if I'm going over old ground but there seem to be a number of threads to do with Address Book syncing, but I haven't managed to find a definitive answer, so here goes ...
I have an iPad [3] under iOS.5.1and an OSX.6.8 quad-core i7 iMac and I sync them via iTunes.
Everything, absolutley everything, syncs just fine, Calendars, Photos, etc. etc. - except, that is, for Address Book and Contacts.
The iMac Address Book is fully up to date, yet the version on the iPad is not only an old version, but a version which hasn't been current since before the iPad was bought and first sync'd!
Bizarre!
In an attempt to correct this, I unchecked the iTunes "Info > Sync Contacts button and resync'd.
The ipad Contacts book was empty - which is what I expected.
i then checked the button again and resync'd - and the old Address Book data was resync'd!
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If there is a rogue old copy somewhere, what could it be called and how can I find it and delete it and then, perhaps amend the default path to the correct version?
All software and apps on both devices are fully up to date at the time of posting this heartfelt crie de coure!
Any advice would be much appreciated.

Well, eventually I had to go to the Level 2 (or whetver they are called) AppleCare geeks to get this resolved, as the "normal" guys couldn't resolve it.
After much "try this ...", "try that ..." and "try the other ..." they narrowed the problem down to a corrupt Address Book Group header in my iMac's Address Book.
It appears impossible to find out just which of my 55 Group headers was corrupt and the only way around it was to export all Contacts individually as vCards, dlete every Group and individual card entry in the Addreess Book and reimport all the vCards - and then somewhat tediously recreate all my Groups again from scratch.
It took around two and a half hours on the phone to AppleCare and forever to recreate the Groups, but at least it solved the problem!
Whether this helps anyone else i cannot tell, but if you have a bizarre syncing pronblem it might be worth looking at this as a solution.
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Did you change the email address used in your existing Apple ID or did you create a new Apple ID with the new email address?
Content and Apple IDs -
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Being billed for old address & "free" installation with Mover's Edge

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