20 days old Macbook Pro in big trouble!!!!

I have been a PC user since I was born however I had heard very high about the credibility of MAC and really wanted to possess it. I was first exposed to the Apple world with iPhone 4 and was really excited after standing in a long queue in rain to possess it.
I really liked using iPhone and decided to replace all my gadgets with Apple products. I decided to gift my wife with Macbook Pro(Serial No. W803**ATM) on 17th Nov'10. I was very excited to buy another Apple product and even decided to buy an Apple TV, VGA adapter and a beautiful case for my new Mac from Apple Store ( on Bahnhofstrasse, Zurich, Switzerland).
The Macbook Pro was a great experience after using PC. It was very fast and very responsive and I was very proud to gift it to my wife.
Suddenly, one day i.e. 08th Dec'10, I switched on my new Macbook and I observed that the brightness of the screen is automatically getting brighter to dimmer and vice-versa also, the light of the keyboard was behaving in a similar way. I restarted it and after some time it was fine so, I thought that may be I have accidentally pressed a key that is causing it.
Next day i.e. 09th Dec'10, I got a call from my wife while I was in office that all the keys of the key board have stopped working and she is unable to enter any text or number. I again thought that may be some function of Mac that I was not aware of has accidentally been switched-on. So, I suggested her to take it to the Apple store (on Bahnhofstrasse, Zurich, Switzerland) and get it looked by an expert. She went to Apple store and showed it to the expert there however after a thorough examination the expert could not help and suggested that we should show it to another expert from the Genius bar and gave as an appointment for the next day in Apple Store (on Glattzentrum, Zurich, Switzerland)!!!
As soon as I came back home from office, first thing in my mind was to see the issue, to my horror all the keys were like jammed i.e. I could press the keys however nothing would happen on screen and the brightness of the display screen would fluctuate. Also, the left click turned to right click!!!
Next morning i.e. 10th Dec'10, to my surprise everything was working perfectly fine and I was totally jazzed!! However, I decided to still discuss my issue with the experts from Apple store. I told my wife to take it to Apple store (on Glattzentrum, Zurich, Switzerland) and get it looked. She went to store and narrated the whole issue to the expert and expert was able to reproduce the issue and guided us to leave the Macbook with him as he has to replace some parts. The repair number is R39582769.
I am not as proud as I was earlier infact, I am felling guilty now!!! We have been very sad and disappointed by this event and had never expected that Apple products will be so unreliable!!!
*I want to know that what is the replacement policy and why I should not be covered under this policy as I could use my new Macbook Pro for mere 20 days????*
(a not so proud Apple user)
<Edited by Host>

Welcome to Apple Support Communities
Apple will try and repair the problem and if they fix it then all will be well; most warranties allow the supplier to firtly repair any problem rather then offer immediate replacement items. If they can't fix it, or something else happens, many have a 'three strikes and you're out' approach and will replace with a new item then - often it's up to the store manager to make this call. You are within your rights to ask for a replacement but they are within theirs to try a repair first.

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