One day old Macbook Pro issues

I just recieved my macbook yesterday and when I got home I installed vm fusion and installed a Vista64 VM and ran about 88 updates. I got up this morning and shut down the mac and brought it to the office and when I started it all I could get was the screen with the apple logo and the animation below it. It would not get past this point. I booted off a mac mini OS X disk and went to disk utility and it could not see any partition on the hard drive. What caused this and is it possible to fix it w/o my system disk that are at home? I did not think I would need them at the office.

I reinstalled the OS and everything seems to be working fine. I did not mind as I did not have anything on the laptop that I could not replace yet. I'm not sure what messed up the directory structure. This is my first Mac and really did not know what was the cause of this. But this has been a learning experience. Thanks for all the help and advise. It was allot more than the local apple store offered. I was advised by them to call Apple since this was a custom ordered macbook.

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    (a not so proud Apple user)
    <Edited by Host>

    Welcome to Apple Support Communities
    Apple will try and repair the problem and if they fix it then all will be well; most warranties allow the supplier to firtly repair any problem rather then offer immediate replacement items. If they can't fix it, or something else happens, many have a 'three strikes and you're out' approach and will replace with a new item then - often it's up to the store manager to make this call. You are within your rights to ask for a replacement but they are within theirs to try a repair first.

  • One month old macbook pro got hang(freeze) once, and kernel panic once: should i need to take some actions or its ok??

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    Interval Since Last Panic Report:  1184595 sec
    Panics Since Last Report:          1
    Anonymous UUID:                    C5B363C1-4906-4416-995D-9E6844AB2293
    Mon Jul 23 02:10:19 2012
    panic(cpu 0 caller 0xffffff80002ff238): "vnode_rele_ext: vp 0xffffff800cb4d8b8 usecount -ve : -1.  v_tag = 0, v_type = 1, v_flag = 84800."@/SourceCache/xnu/xnu-1699.26.8/bsd/vfs/vfs_subr.c:1711
    Backtrace (CPU 0), Frame : Return Address
    0xffffff807f7cb6d0 : 0xffffff8000220792
    0xffffff807f7cb750 : 0xffffff80002ff238
    0xffffff807f7cb790 : 0xffffff7f80eab317
    0xffffff807f7cb7b0 : 0xffffff7f80eac071
    0xffffff807f7cba00 : 0xffffff7f80eacf22
    0xffffff807f7cba40 : 0xffffff800052ca84
    0xffffff807f7cbaa0 : 0xffffff80002fb9dc
    0xffffff807f7cbaf0 : 0xffffff8000313e06
    0xffffff807f7cbb90 : 0xffffff800030c990
    0xffffff807f7cbc50 : 0xffffff800030cf0e
    0xffffff807f7cbf50 : 0xffffff80005cd61b
    0xffffff807f7cbfb0 : 0xffffff80002daa13
          Kernel Extensions in backtrace:
             com.sophos.kext.sav(8.0.4)[898EB02E-4A1D-1F59-6625-C0466041D6C4]@0xffffff7f80ea a000->0xffffff7f80eaefff
    BSD process name corresponding to current thread: mds
    Mac OS version:
    11E53
    Kernel version:
    Darwin Kernel Version 11.4.0: Mon Apr  9 19:32:15 PDT 2012; root:xnu-1699.26.8~1/RELEASE_X86_64
    Kernel UUID: A8ED611D-FB0F-3729-8392-E7A32C5E7D74
    System model name: MacBookPro8,1 (Mac-94245B3640C91C81)
    System uptime in nanoseconds: 31794466080938
    last loaded kext at 31452797715630: com.apple.filesystems.msdosfs          1.7.1 (addr 0xffffff7f808c9000, size 57344)
    last unloaded kext at 31714808214502: com.apple.driver.AppleUSBCDC          4.1.17 (addr 0xffffff7f80833000, size 12288)
    loaded kexts:
    com.parallels.filesystems.prlufs          2010.12.28
    com.sophos.kext.sav          8.0.4
    com.parallels.kext.prl_vnic          7.0 15098.770637
    com.parallels.kext.prl_netbridge          7.0 15098.770637
    com.parallels.kext.prl_hid_hook          7.0 15098.770637
    com.parallels.kext.prl_hypervisor          7.0 15098.770637
    com.parallels.kext.prl_usb_connect          7.0 15098.770637
    com.apple.filesystems.msdosfs          1.7.1
    com.apple.filesystems.smbfs          1.7.2
    com.apple.driver.AppleIntelProfile          85.2
    com.apple.driver.AppleHWSensor          1.9.5d0
    com.apple.filesystems.ntfs          3.10.1
    com.apple.driver.AudioAUUC          1.59
    com.apple.driver.AGPM          100.12.42
    com.apple.driver.AppleMikeyHIDDriver          122
    com.apple.driver.AppleHDA          2.2.0f3
    com.apple.driver.AppleMikeyDriver          2.2.0f3
    com.apple.driver.AppleUpstreamUserClient          3.5.9
    com.apple.driver.AppleMCCSControl          1.0.26
    com.apple.driver.AppleIntelHD3000Graphics          7.1.8
    com.apple.driver.SMCMotionSensor          3.0.2d6
    com.apple.iokit.IOUserEthernet          1.0.0d1
    com.apple.iokit.IOBluetoothSerialManager          4.0.5f11
    com.apple.Dont_Steal_Mac_OS_X          7.0.0
    com.apple.driver.AppleSMCLMU          2.0.1d2
    com.apple.driver.AudioIPCDriver          1.2.2
    com.apple.driver.ACPI_SMC_PlatformPlugin          5.0.0d0
    com.apple.driver.AppleLPC          1.5.8
    com.apple.driver.AppleBacklight          170.1.9
    com.apple.filesystems.autofs          3.0
    com.apple.driver.AppleSMCPDRC          5.0.0d0
    com.apple.driver.AppleUSBTCButtons          225.2
    com.apple.driver.BroadcomUSBBluetoothHCIController          4.0.5f11
    com.apple.driver.AppleUSBTCKeyboard          225.2
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    com.apple.AppleFSCompression.AppleFSCompressionTypeZlib          1.0.0d1
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    com.apple.nke.applicationfirewall          3.2.30
    com.apple.security.quarantine          1.3
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    com.apple.iokit.IOSCSIBlockCommandsDevice          3.2.0
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    com.apple.iokit.IOAudioFamily          1.8.6fc17
    com.apple.kext.OSvKernDSPLib          1.3
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    com.apple.driver.AppleSMC          3.1.3d8
    com.apple.driver.IOPlatformPluginLegacy          5.0.0d0
    com.apple.driver.AppleSMBusPCI          1.0.10d0
    com.apple.driver.AppleGraphicsControl          3.0.16
    com.apple.driver.AppleBacklightExpert          1.0.3
    com.apple.iokit.IONDRVSupport          2.3.2
    com.apple.kext.triggers          1.0
    com.apple.driver.AppleIntelSNBGraphicsFB          7.1.8
    com.apple.iokit.IOGraphicsFamily          2.3.2
    com.apple.driver.IOPlatformPluginFamily          5.1.0d17
    com.apple.driver.AppleUSBBluetoothHCIController          4.0.5f11
    com.apple.iokit.IOBluetoothFamily          4.0.5f11
    com.apple.driver.AppleThunderboltDPInAdapter          1.8.2
    com.apple.driver.AppleThunderboltDPAdapterFamily          1.8.2
    com.apple.driver.AppleThunderboltPCIDownAdapter          1.2.4
    com.apple.driver.AppleUSBMultitouch          227.1
    com.apple.iokit.IOUSBHIDDriver          4.4.5
    com.apple.driver.AppleUSBMergeNub          4.5.3
    com.apple.driver.AppleUSBComposite          4.5.8
    com.apple.iokit.IOSCSIMultimediaCommandsDevice          3.2.0
    com.apple.iokit.IOBDStorageFamily          1.6
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    com.apple.driver.AppleThunderboltNHI          1.5.5
    com.apple.iokit.IOThunderboltFamily          2.0.0
    com.apple.iokit.IOFireWireFamily          4.4.5
    com.apple.iokit.IOEthernetAVBController          1.0.1b1
    com.apple.iokit.IOUSBUserClient          4.5.8
    com.apple.iokit.IOAHCIFamily          2.0.8
    com.apple.iokit.IO80211Family          420.3
    com.apple.iokit.IONetworkingFamily          2.1
    com.apple.driver.AppleEFIRuntime          1.5.0
    com.apple.iokit.IOHIDFamily          1.7.1
    com.apple.iokit.IOUSBFamily          4.5.8
    com.apple.iokit.IOSMBusFamily          1.1
    com.apple.security.sandbox          177.5
    com.apple.kext.AppleMatch          1.0.0d1
    com.apple.security.TMSafetyNet          7
    com.apple.driver.DiskImages          331.6
    com.apple.iokit.IOStorageFamily          1.7.1
    com.apple.driver.AppleKeyStore          28.18
    com.apple.driver.AppleACPIPlatform          1.5
    com.apple.iokit.IOPCIFamily          2.6.8
    com.apple.iokit.IOACPIFamily          1.4
    Model: MacBookPro8,1, BootROM MBP81.0047.B27, 2 processors, Intel Core i5, 2.4 GHz, 4 GB, SMC 1.68f98
    Graphics: Intel HD Graphics 3000, Intel HD Graphics 3000, Built-In, 384 MB
    Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1333 MHz, 0x80AD, 0x484D54333235533642465238432D48392020
    Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1333 MHz, 0x80AD, 0x484D54333235533642465238432D48392020
    AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xD6), Broadcom BCM43xx 1.0 (5.106.198.4.20)
    Bluetooth: Version 4.0.5f11, 2 service, 11 devices, 1 incoming serial ports
    Network Service: Ethernet, Ethernet, en0
    Network Service: Wi-Fi, AirPort, en1
    Serial ATA Device: APPLE HDD HTS547550A9E384, 500.11 GB
    Serial ATA Device: HL-DT-ST DVDRW  GS31N
    USB Device: hub_device, 0x0424  (SMSC), 0x2513, 0xfd100000 / 2
    USB Device: IR Receiver, apple_vendor_id, 0x8242, 0xfd110000 / 3
    USB Device: FaceTime HD Camera (Built-in), apple_vendor_id, 0x8509, 0xfa200000 / 3
    USB Device: hub_device, 0x0424  (SMSC), 0x2513, 0xfa100000 / 2
    USB Device: BRCM2070 Hub, 0x0a5c  (Broadcom Corp.), 0x4500, 0xfa110000 / 5
    USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x821a, 0xfa113000 / 8
    USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x0252, 0xfa120000 / 4

    I have had a 15" Late 2011 model MBP since December and have never had a kernel panic.
    If I do I would take it in for a check up.

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    Hello Rattisate,
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    Sheila M.

  • Trying to deal with a recurrent problem regarding my one year old Macbook Pro

    I have restored my hard drive three times and already took my Macbook Pro to a check up where it got supposedly repaired... What should I do? I don't download anything odd and I haven't the slightest idea of what's going on... Help would be appreciated.
    But really, I freak out everytime it stops turning on and today it shut down on its own, those error reports aren't getting me any help either and I am a clueless sixteen year old girl that had less issues with her 2007 Windows... Or maybe I'm just freaking out and get too scared because this thing cost me and my parents quite a lot.
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    AkiraScrolls wrote: I have restored my hard drive three times and already took my Macbook Pro to a check up where it got supposedly repaired... What should I do?
    Take the computer right back to the repair shop for them to fix it like they should have done in the first place.  You should have gotten a case number.  You should not be charged for the repair work under the same case number.  Were the original repairs done under warranty?  Do you have Apple Care?  If yes to the above, call Apple Care and explain the situation to them.  Or Call Apple Customer Relations (1-800) 275-2273.  Wait for a human to come on the line and ask politely and firmly that you want to be transferred over to the Customer Relations department.

  • Three day old Macbook pro, 15" 2.8 model...I am loving the switch from PC!

    Hello everyone. I just wanted to post some of my likes and dislikes of the Macbook Pro 15" 2.8 GHZ model for those searching this forum for reviews.
    The computer I have is completely up-to-date, with the latest 10.6.1 OS, with Logic Express to boot. So far I have found the computer very responsive for my uses and fast. When I first received the computer, I thought it had Snow Leopard already installed. It wasn't until last night (I purchased the computer on Saturday) that I realized that I still had 10.5.7 Leopard installed. After installing Snow Leopard I am pleased to say I noticed a considerable improvement with Logic Express. Before, the computer randomly had warning pop-ups while using the software. I was a bit annoyed and did contact Apple about potential bugs with Logic. Of course, after installing Snow Leopard everything is running great.
    As for the 5400 RPM drive, for my uses, it is very fast and very responsive. I don't think I will be upgrading in the future because any audio recording I do is on an external 7200 RPM hard drive. If the prices for SSD come down considerably, I may choose to upgrade my hard drive then, but for the time being I am very, very happy.
    I will say that I am not as impressed with i-photo as I thought I would be. I really enjoy the easy slideshow modes that it features, but I don't find the "face-recognition" that responsive. Maybe I am doing something wrong though. As I said earlier, I am new to Mac, and have only had the computer for three days now.
    I got the Anti-glare screen model as well, and let me tell you, that is the best part of the viewing experience. I don't understand how some of you out there love the glare screens. Too much reflection for my tastes and less motion-sickness. The anti-glare screen is very professional looking in my opinion as well, and does not reflect the light from the keyboard at all. Also, if you are looking to extend your battery life to the largest potential possible, the anti-glare screen is still usable with the screen dimmed. I noticed with the glare screens, the glare became very apparent when dimmed, which left me with no choice but to keep it at near-full brightness.
    Fit and finish of the machine is amazing. Much better than my previous HP Pavilion DV6000!
    I also bought a clear Speck hard-shell cover for the Macbook Pro too. I want to baby this computer and keep it in good shape. If I had to rate the Speck shell, I'd give it a 9-out-of-10. It works great, but allows some dust to come through, hence the 9 rating.
    This laptop is also GREAT to use outdoors, in sunny conditions! I am guessing that is due to the anti-glare screen, and the highly bright, LED LCD display. I love it, and while that is cool, why use your laptop outdoors?
    Anyways, so far, I am very happy with my Mac purchase. I felt obligated to write this because when I used to search these forums for advise, most of what I came across were horror stories and complaints, which really skewed and worried me. I want potential buyers to see some positives too.
    PS: I have been trying to push my computer to get the dreaded beach-balling phenomenon that some users describe. I have had the beach-ball pop up, spinning in it's hyper color glory, but it lasts for the most a few seconds, and pops up when I load up a bunch of apps at once (like 6).
    Have fun and be safe!
    -Bud

    Thanks !
    Great comments Bud! Glad you got a kick out of my handle. ;o) I thought is was a fitting title considering how many Macintoshes I have around here! ;o)
    I am sure that you will probably encounter some "issues" with using you new MBP, but I am pretty sure it will be related to "unlearning" the Windows way of doing things! lol!
    I always tell people that the best part about a Mac is OSX! 10.6 is proving to be an EXCELLENT step forward in this great OS' long history! Being kind of a techy, I know how much "under the hood" improvements this new version has going on. Many of these improvements will benefit you as a musician as you start using your machine for music related purposes. Just wait until we start seeing more support for 64 bit! :o)
    As for the screen debate... Yeah, I can't understand the appeal of the "GLOSSY" screen either. I guess when you don't consider these things as a TOOL, you are more concerned with the BLING factor than you are with accuracy and useability of the device itself.
    I have read a lot of very flippant remarks on here and elsewhere aimed at those complaining about the previous lack of the Matte screen option. Some saying that the percentage of users who would want that version was in the single digits. Guess they didn't see all those POLLS on photography web sites, where the percentage of those preferring a MATTE screen was in the 90+ percent range. ;o)
    I would remind those "consumers", that it was "Media Professionals" that kept Apple in business during the "dark" days when everyone was predicting the demise of the Mac and Apple as a company. It was nice to see Apple finally give a nod to these "Professionals" by finally offering the Matte screen option we NEED again on their "PRO" line of laptops.
    Just checked my order and see that it is PREPARED FOR SHIPMENT! :o)
    My only worry is the possibility of a STUCK PIXEL. I have never had a problem with this before, but it is always something I worry about every time I buy a new machine with an LCD screen. I am hoping that the MATTE screens get a better QC going over than the Glossy models do.
    Thanks again for posting your thoughts! It is always rewarding to read the impressions of a recent convert!
    Cheers. :o)

  • 2 day old MacBook Pro at 98% battery capacity

    I'm a little bit concerned about the lifespan of my new MacBook Pro's battery. When i recieved the machine i performed a battery calibration as Apple recommends. I then charged and discharged again. I was concerned when Coconut battery (not always accurate) told me my battery was at 98% total capacity. Is this normal? after 2 cycles my capacity is down 2% .
    I'm surprised because I've never seen this on my old iBook which usually loses 1% capacity per month.
    I've read that these lithium ion batteries have a memory, that the cells not being used stop functioning because they are not needed. Is this true?
    When at home should i keep the machine plugged in? My iBook used to be fine when i took it to school and drained it, then charged it at night. Opinions?

    More or less, yes, I do. Actually turns 5-days old today and at 97.8% of capacity (5330 mAh compared to 5450 when new) after 4 battery loadcycles. Coconutbattery says this is 97%, but my math is a bit higher at 97.8%. Clearly this rate of decline is not sustainable.
    So my question to you was, did "don't worry, enjoy" mean that in your experience, the initial few percentage points of battery capacity is blown off quickly, but the battery capacity will quickly stabilize to something that is still acceptable?
    My battery on a full charge this morning (day 5 of ownership) lasted 3:50, with display at 50%, no use of the optical drive, Wifi on, bluetooth off, and running Mail, Safari, Firefox, iCal, Excel & Activity Monitor (to keep an eye on things). No work was done in Excel, Firefox or iCal, just Mail & Safari. So, I, too, am a bit concerned about being nowhere near 7 hours. Or 5 hours, for that matter. So, short battery life and losing 2.2% of capacity in 4 loadcycles and 5 days is concerning, and tempting to connect the dots.

  • One week old Macbook Pro 17" fuzzy green screen

    I have had my Macbook Pro 17" for one week and enjoying it. When I awakened it from sleep, it had fuzzy green lines throughout the display. After browsing the internet for about an hour the fuzzy green lines disappeared and then reappeared randomly. Any suggestions about why this is happening and how to fix this. Thanks in advance.

    Welcome to Apple Discussions!
    This sounds like it could be a hardware problem of some sort. Best thing would be to take it to an Apple Store for evaluation. Since it's only a week old, you may be able to get an exchange rather than a repair.
    Good luck!

  • One year old macbook pro moving slow

    I've had a MacBook Pro for just one year now and it appears to be moving much slower than it should be.  I haven't downloaded many photos or music.  Otherwise, mostly use it for word processing and general internet browsing.  What's the deal?

    First, back up all data immediately, as your boot drive might be failing.
    There are a few other possible causes of generalized slow performance that you can rule out easily.
    Reset the System Management Controller.
    If you have many image or video files on the Desktop with preview icons, move them to another folder.
    If applicable, uncheck all boxes in the iCloud preference pane.
    Disconnect all non-essential wired peripherals and remove aftermarket expansion cards, if any.
    Check your keychains in Keychain Access for excessively duplicated items.
    Boot into Recovery mode, launch Disk Utility, and run Repair Disk.
    If you're booting from an aftermarket SSD, see whether there's a firmware update for it.
    Otherwise, take the steps below when you notice the problem.
    Step 1
    Launch the Activity Monitor application in any of the following ways:
    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
    ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
    ☞ Open LaunchPad. Click Utilities, then Activity Monitor in the icon grid.
    Select the CPU tab of the Activity Monitor window.
    Select All Processes from the menu in the toolbar, if not already selected.
    Click the heading of the % CPU column in the process table to sort the entries by CPU usage. You may have to click it twice to get the highest value at the top. What is it, and what is the process? Also post the values for % User, % System, and % Idle at the bottom of the window.
    Select the System Memory tab. What values are shown in the bottom part of the window for Page outs and Swap used?
    Next, select the Disk Activity tab. Post the approximate values shown for Reads in/sec and Writes out/sec (not Reads in and Writes out.)
    Step 2
    If you have more than one user account, you must be logged in as an administrator to carry out this step.
    Launch the Console application in the same way you launched Activity Monitor. Make sure the title of the Console window is All Messages. If it isn't, select All Messages from the SYSTEM LOG QUERIES menu on the left. If you don't see that menu, select
    View ▹ Show Log List
    from the menu bar.
    Select the 50 or so most recent entries in the log. Copy them to the Clipboard (command-C). Paste into a reply to this message (command-V). You're looking for entries at the end of the log, not at the beginning.
    When posting a log extract, be selective. Don't post more than is requested.
    Please do not indiscriminately dump thousands of lines from the log into this discussion.
    Important: Some personal information, such as your name, may appear in the log. Anonymize before posting. That should be easy to do if your extract is not too long.

  • I currently have a one year old MacBook Pro, and right when I boot up the system, the kernel_task is using about 1GB of the 4GB of RAM that I have. Is this normal? Or if not, how can I reduce the kernel_task?

    I have noticed that my computer is running super slow, even when I only have one application (like Chrome) running for a short amount of time.

    First, back up all data immediately, as your boot drive might be failing.
    Step 1
    This diagnostic procedure will query the system log for messages that may indicate a hardware fault. It changes nothing, and therefore will not, in itself, solve your problem.
    If you have more than one user account, these instructions must be carried out as an administrator. I've tested them only with the Safari web browser. If you use another browser, they may not work as described.
    Triple-click anywhere in the line below on this page to select it:
    syslog -k Sender kernel -k Message CReq 'Channel t|GPU D|I/O|nspace-h|n Cause: -' | tail | open -ef
    Copy the selected text to the Clipboard (command-C).
    Launch the Terminal application in any of the following ways:
    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
    ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
    ☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid.
    Paste into the Terminal window (command-V).
    The command may take a noticeable amount of time to run. Wait for a new line ending in a dollar sign (“$”) to appear.
    A TextEdit window will open with the output of the command. Normally the command will produce no output, and the window will be empty. If the TextEdit window (not the Terminal window) has anything in it, stop here and post it — the text, please, not a screenshot. The title of the TextEdit window doesn't matter, and you don't need to post that.
    Step 2
    There are a few other possible causes of generalized slow performance that you can rule out easily.
    Reset the System Management Controller.
    If you have many image or video files on the Desktop with preview icons, move them to another folder.
    If applicable, uncheck all boxes in the iCloud preference pane.
    Disconnect all non-essential wired peripherals and remove aftermarket expansion cards, if any.
    Check your keychains in Keychain Access for excessively duplicated items.
    Boot into Recovery mode, launch Disk Utility, and run Repair Disk.
    If you're booting from an aftermarket SSD, see whether there's a firmware update for it.
    If you have a MacBook Pro with dual graphics, disable automatic graphics switching in the Energy Saverpreference pane for better performance at the cost of shorter battery life.
    Step 3
    When you notice the problem, launch the Activity Monitor application in any of the following ways:
    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
    ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
    ☞ Open LaunchPad. Click Utilities, then Activity Monitor in the icon grid.
    Select the CPU tab of the Activity Monitor window.
    Select All Processes from the menu in the toolbar, if not already selected.
    Click the heading of the % CPU column in the process table to sort the entries by CPU usage. You may have to click it twice to get the highest value at the top. What is it, and what is the process? Also post the values for % User, % System, and % Idle at the bottom of the window.
    Select the System Memory tab. What values are shown in the bottom part of the window for Page outs and Swap used?
    Next, select the Disk Activity tab. Post the approximate values shown for Reads in/sec and Writes out/sec (not Reads in and Writes out.)
    Step 4
    If you have more than one user account, you must be logged in as an administrator to carry out this step.
    Launch the Console application in the same way you launched Activity Monitor. Make sure the title of the Console window is All Messages. If it isn't, select All Messages from the SYSTEM LOG QUERIES menu on the left. If you don't see that menu, select
    View ▹ Show Log List
    from the menu bar.
    Select the 50 or so most recent entries in the log. Copy them to the Clipboard (command-C). Paste into a reply to this message (command-V). You're looking for entries at the end of the log, not at the beginning.
    When posting a log extract, be selective. Don't post more than is requested.
    Please do not indiscriminately dump thousands of lines from the log into this discussion.
    Important: Some personal information, such as your name, may appear in the log. Anonymize before posting. That should be easy to do if your extract is not too long.

  • My new 1 day old MacBook Pro keeps crashing and freezing, why is this?

    I bought this yesterday. It has now started turning off, freezing on various pages, having glitches in the screen. looks like programming type appears on the screen at random times. What is wrong?

    Return the machine and get a new unit. You have 14 days from date of purchase to exchange the machine or get a full refund. You obviously got a lemon - exchange it for a new machine.
    Good luck,
    Clinton
    MacBook Pro (15-inch Late 2011), OS Mavericks 10.9.4, 16GB Crucial RAM, Crucial M500 960GB SSD, 27” Apple Thunderbolt Display

  • My one year old macbook pro will no longer play DVD's.. why?

    After a year, without any problems playing DVD's, my macbook pro has suddenly decided that it no longer wishes to have anything to do with DVD's and spits them out at the first opportunity. Can anyone out there help to rebuild this once loving relationship.

    SuperDrives can fail and you don't have many options in replacing them. You can get Apple to replace it or travel over to OWC - here - and look at the options for replacing the SuperDrive yourself.
    Before doing anything, however, I'd take your computer into your local Apple Store and have them diagnose the problem. That won't cost you a thing. If you're still under AppleCare warranty, they should replace the drive for nothing. If you're not under warranty go in knowledgeable, at least, at what it would cost you to replace your SuperDrive yourself - and then find out what Apple would charge.
    Good luck - it just sounds as if you SuperDrive has bitten the dust...
    Clinton

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